KEVIN (AutoER 2838 SW ARCHER RD GAINEVILLE FL) - A RARE FIND - AN HONEST AUTO SERVICE MANAGER I am used to inflated auto repair estimates recommending unnecessary work all the time. I thought my Kia dealer in Northern VA where I have been getting all my services done were not too bad but recently they told me that my brake pads only had 4mm left and gave a yellow rating. In addition to brake pad service (possibly new brake pads), they also recommended a brake fluid drain and flush and their quotes were eye-watering. I just moved to Gainesville, FL and put on another 10K miles without getting any work done after that check-up and thought I took some serious risks with the brakes but got away with it. Right after completing my move, I visited the AutoER shop on Archer road and Kevin agreed to provide a free inspection and estimates for any necessary work plus maybe an oil change (my Kia manual recommends a full synthetic oil change every 7,500 miles or 1 year). Imagine my surprise when after a THOROUGH inspection (again, not costing me a penny, with photos of the brakes, engine oil, brake fluid and more to boot), he told (and showed) me that everything was in great shape - except the engine air filter and the cabin air filter - and he showed me photographs of the dirty filters. I had braced myself for some serious damage to my wallet but I couldn't but be impressed by Kevin. This is the kind of rare experience that earns long-term loyalty. I cannot recommend Kevin highly enough!!! read more

Had a slight issue after the first visit and they instantly fixed the issue and took care of the problem.

Auto ER's Negligence Cost Me Thousands in Repairs. If you care about your vehicle and your wallet, avoid Auto ER at all costs. Their careless mistake during a routine oil change has now cost me over $2,750 in diagnostics and repairs, and they have failed to take responsibility. On January 16, 2025, I took my 2013 Jeep Wrangler to Auto ER for a simple oil change. Immediately after their service, my oil pressure warning light and check engine light (P06DD) came on--issues that were NOT present before. When I returned to Auto ER, they failed to resolve the issue, leaving me with a serious mechanical problem that they refused to take accountability for. After spending $2,750 at another repair shop, it was confirmed that Auto ER's technician failed to properly reinstall the O-ring in my oil filter housing, leaving a piece of the O-ring lodged inside my engine and causing severe oil flow issues. Despite being presented with proof of their negligence, Auto ER failed to respond by the deadline I provided, despite confirming the issue had been escalated to corporate. Key Reasons to Avoid Auto ER: - They performed an incompetent oil change that resulted in serious engine damage. - They refused to take responsibility even when presented with clear proof from another certified mechanic. - They failed to respond by the deadline after claiming corporate would address the issue. - I have now spent $2,750 in out-of-pocket costs because of their carelessness. I will be escalating this issue to the Bureau of Automotive Repair (BAR) and pursuing legal action to recover my damages. If you value your vehicle, stay far away from Auto ER. They do not stand behind their work, and their mistakes can cost you thousands in unnecessary repairs. Learn from our mistake--take your car elsewhere while it's still running. These people will leave it out of commission from something as simple as an oil change. read more

Auto ER - Broken O-ring. A piece is now lost somewhere in my engine. - Auto Repair Near Me - Gainesville, Florida

Kevin and the team at AutoER saved the day for me. I had recently had a new radiator installed in my Ford F-250 by a different shop, and the next day (Saturday) it started leaking coolant. This was while I was out of town, and my mother was about to drive the truck across the country towing a trailer. The team at AutoER got me in an hour after I called them, diagnosed the issue (a poorly re-installed hose), and got me out same day. There staff was kind, prompt, and helpful. Kevin went above and beyond to save the truck and the trip! read more

Bobby, the manager, and Stacey were incredibly helpful and went above and beyond to replace my broken trunk latch completely free of charge. I didn't even need an appointment! Their service was fast, friendly, and high quality. Highly recommend this auto shop. Thank you! read more

I went here in June of 2022 for a brake job on a 1997 Chevy 1500 wheel chair van. I bought it when a wheelchair became a necessity after I lost my leg to diabetes and an infection that didn't stop until they removed my left lower leg. So when the brakes were obviously in need of replacement they agreed to do it for $3,000+. I just paid the amount hoping for a good job. Not so! I had the brakes repaired in June, of 2022; and by February of 2023 as I was going to do my volunteer work as a nurse practitioner at the homeless shelter here in Gainesville. I lost the entire tire, wheel and brake hub. My son went back and searched for the wheel tire and brake hub. No luck! Only not tightening the lug nuts would cause a loss of everything. I'd never go there again. read more

Auto ER - The entire wheel and brake hub fell off. I had the Auto ER do the brakes in June of 2022. - Auto Repair Near Me - Gainesville, Florida

Previously I got good care from these guys, but not lately: I called and made an appointment a day early and after sitting in their waiting area almost an hour was told they had to send out for the oil drain plug for my Audi. In due course after two and a half hours the job was finished. I was told the brand of synthetic oil they installed was "Almond". They knew I was coming with my audi, yet did not have the drain plug for the job, and they used an off-brand synthetic oil I do not trust. This is just one case so they may be OK for others, but not for me. I complained on their survey but got no reply. read more

The place to go to for car issues in Gainesville. Honest, dependable, and thorough. I thought I had a battery issue since my car was dying - it turns out it was my push-to-start key having an issue communicating with part of the my car's internal computer that was leaving a part on after shutoff and that was draining battery. They explained this to me and confirmed that my battery passed the test twice and was in good shape. Have recommended my friends and will continue to do so. They did this and charged me nothing since it was all diagnostics- very few people would give that level of service for free. read more

Amazing, professional, and ultra friendly treatment to customers. Bobby and Jesse ordered and oversaw the repairs to my car so quickly and efficiently; more than I imagined. My car was ready in less than 24 hours. It looks beautiful PLUS it is "swqueakie" clean both inside and out. The interior is sparkly spotless. The repair good as new. The Saturday receptionist handled a disgruntled client on the phone beautifully; she took the time to express her sincere disappointment for the caller and reassured them it will definitely be addressed. I highly recommend Auto ER!!! read more

I came to them few months ago (mid august 2024) with my Toyota 2011 Prius. My car had an engine light on. The FIXD app I have pulled the codes that I already knew what it meant and told the workers there. I even told the workers that the 2011 prius is well known for head gasket issues at approx 150k-200k miles and I was at 189k miles. They wouldn't listen and said oh it's just needing tune ups and change spark plugs. I said ok let's see. Sure enough, they changed spark plugs and it was still throwing same codes with engine lights but somehow the engine light turned off so they wouldnt have to look into the head gasket. I left the car behind for few months as I went to California. I decided recently to go ahead and flew back to Florida to pick up my car so I can either trade it in or drive it back to California. Trade in was a no go due to other issues but not related to the car. So we (my husband and I) drove the car all the way back to California with no problems which was a relief even with the engine check light codes that was still popping up on my app but not on my dash lights. By the time we got to California. The engine check light finally popped up on my dash lights. I took the car to a professional hybrid shop. Sure damn enough I was right! Head gasket misfiring cylinder 1 and 4 (camera showed no carbon inside it at all) and water pump were both out. Auto ER charged me over $1,600 for basic tune up and knowing what was wrong with it but denied knowing that it was the head gasket was the issue. Now I have to come up with a little over 2300 for head gasket and water pump. Stay away from this shady business. I should have known right away when I saw one of the worker they had from Midas which screwed up my car's oil pan in the first place a while ago. If you have any hybrid cars- take it to professional hybrid shops or your dealership that is well known with hybrids. Do not take your car here. Do not spend your money here. Go somewhere else. Adding this part- the codes were showing misfiring cylinder 1 and 4. I have asked the worker right before I left to California (before I flew back to Florida to pick up my car) to please check the head gasket and EGR. They said they "did" and found nothing was wrong with it. And to reply Micheal back, it was running fine on long drive but when stopping at each light, it shook. I tried telling your worker that. So yeah I chanced it driving to California by keeping check with coolant being full and oil. It was fine. The shop I took it to in California was surprised how the car didn't break down on us driving back. They said I was lucky that no other damage was done. They also said that you guys should have looked into the head gasket while changing spark plugs. That would have been easier on you guys knowing right away if you guys looked into it. They even showed me by taking spark plugs out then using one of their camera to look into the head gasket and immediately saw the issues. You and your workers couldn't do that! It takes just 5 minutes to look into it but no you guys just wanted money. Such a damn greedy world we all live in. You guys knew Im on a limited income. I also see it this way. I'm a woman (which you guys think I don't know much about cars which is a typical stereotype on majority of women) and I'm also deaf ( aha! A nice way to manipulate a deaf person by taking advantage of their disability by thinking she's deaf and she might be stupid too as well) So you guys saw me as a minority and easily taken advantage of. You guys were wrong. In good hopes and giving you guys another chance, I did come back to you guys before I left to California in sept to have you guys to look at it and you guys still came back acting like nothing was wrong with the car thinking I'm dumb enough. When I flew back in Nov, my ex was using my car and said no engine check light popped up but still ran the same codes on the app. So yeah I chanced it and took it to California. It wasn't 100% blown but by the time I got there. Few more drives in- it would have been 100% blown if I didn't take it in. The water pump started acting up when I got to California. The coolant stayed full majority of the time until water pump went out then that's when coolant started to empty out quickly. Trust me, I knew it was the head gasket when I got to your shop and I've told you and your workers that. You guys did not want to listen because I was a woman and I'm deaf and you guys didn't want to be wrong so you guys denied. Your man ego needs to go and seriously listen to your customers about their cars. read more

took me 2 WEEKS to get a tire and guess what... once they got the tire they MADE ME PAY AND PATCHED UP THE OLD ONE. I was so lucky that my friend who knows cars pointed that out cause i am just a college student and would not have known otherwise. this place sucks never go here. read more

Good work done over thanksgiving week with affordable care and good customer service - Bobby specifically.

I want to start off by saying that Melissa has been a god send. I had my car towed to Auto ER because my engine was making a knocking noise. She helped me figure out my car with calling people and what to do. I ended up having to have it towed to KIA for a full engine replacement. Melissa stayed in contact with me throughout the entire process. I didn't need to pay the diagnostic fee through them. I am so grateful for her help and any questions I had she helped answer and explain everything. I will be taking my car back there in the future because of her read more

My spark plug blew and they charged me $500 ($250 + $250 maintenence fee) and $70 diagnostic. Then they gave me a list of things I needed to do as well. Fuel Induction Service. $259 Brake Fluid system flush $269 total. Then a cooling system flush $213. I am away at college and didn't see another choice but to pay that much for the spark plugs. I did the fuel induction service too. I did need an oil change so I added that on $40. Now that i'm home, my mom and I took my car to our car shop (family relations here) and they told me I was completely scammed. That there's no need for any of the extra items on a 2019 car, and that I was severely overcharged for spark plugs (I knew this one). If you have a choice, just got elsewhere. They ARE here to scam the students. The $500 + $70 + $259 + 40 took half my savings. Thanks a lot. read more

Tried to start my car after work and discovered my battery was dead. Couldn't go anywhere but auto ER was walkable. Called auto ER archer road and despite not having one in stock they offered to have one driven in from their warehouse. 15 minutes before closing. And they offered to drive me back to my car so I didn't have to walk back with the battery. It's not just auto ER it's auto social work. 5 stars. read more

My daughter brought in her car because brake lights were out. Auto ER charged a $75 diagnostic fee and then gave her an estimate for $150.00 to change the bulbs. They also "mentioned" several other high ticket "issues", not brake lights related, she might want to pay them to fix. When she asked if they had checked fuses and other potential electrical causes for the brake lights issue, they said no, and said it would cost another $75 to do that. Ack! Needless to say, my daughter left Auto ER immediately, went to the Auto Parts store and bought two bulbs for $15, watched a YouTube, and installed them herself. Proud of her! Disgusted by Auto ER trying to take advantage of her youth and inexperience. In my 5 decades of living, I've rarely ever had to pay any diagnosis fee to an auto shop, and when I did, the provider always went above and beyond. Stay away from Auto ER unless you love spending more money on your repairs. read more

My son's vehicle was leaking power steering fluid. They charged $70 for a diagnostic fee, that's fine but get it right. They text you pictures and say things are wrong but don't include the price for repairs. We had to call on the phone and they said the cost for AutoER repair was approximately $3,000. I brought the vehicle home to our normal mechanic to get it fixed and it was just the power steering hose. Total cost $206.40. It's a shame if they think everyone can afford to be taken advantage of. Not all college kids are rich. read more

Auto ER - Auto Repair Near Me - Gainesville, Florida

It's been year since I fixed my car by replacing an ABS sensor and ABS ring on the rear passenger side. I can confirm it has nothing to do with front brakes. I really don't know if they are just incapable or they are professional scammer. read more

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Very easy to give this place a 5/5 stars. Great service and honest pricing. Dillon the General Manager has been there to help me out on serval occasions and had much better pricing than several other repair shops in the area. Every transaction with them has been straightforward and convenient. Planning to get my oil changed there regardless if their pricing comes back higher than commercial locations because of the service Dillon has provided. 5/5. read more

Brought my Sonata in for an a/c issue (blowing hot), walked out of there with a full diagnostic and a refresh on my air for $146. Blowing ice cold for a fraction of what I would've paid. A+ as always, most honest shop in town! read more

On the way to work my low tire pressure light came on. I pulled into the Wawa on Archer road assuming the colder weather was causing the issue and found my tire nearly deflated. I looked around and saw Auto ER was right next door and thankfully had time to take my car right away. Everyone in the store was so kind and professional, and the waiting area is very nice if you aren't able to leave your car for the day. The assistant manager called me to let me know how much everything would be to fix and when I picked my car up everything was back to normal! I couldn't have asked for a better experience. read more

My daughter, a student at UF, brought her car to Auto ER for a check engine light. I pretty much knew what the problem was and could have fixed it myself, but since I am 400 miles away, that wasn't feasible. They charged a $75.00 diagnostic fee which we were fine with. Then they gave us an estimate for $687.00 to replace a couple of parts of which one of the parts was already part of the unit they were going to replace. When I questioned the estimate, they were very hesitant to give me the part numbers they were going to use, but eventually gave me the part number. I crossed referenced the and when I looked up the part number, a genuine OEM part cost approximately $100 to $120. When I called back, I said I have no problem with $219 in labor including the diagnostic, there was no way I was going to let my daughter pay $469 for a $120 part. So my daughter took it to another repair shop and her total bill with diagnostic fee was a total of $250.00; that's $437 less than what they were going to charge my daughter. By the way, check engine is now off and the car idles and runs smoothly. So in short, if you have a college student that is attending UF without a silver spoon in their mouth and living off student loans, DO NOT go here because they will overcharge college students, especially females! read more

COLLEGE STUDENT SCAMMERS!!!! Shame on you for trying to scam a college student into replacing four tires. Luckily my daughter is not easily scammed. She arrived with a mail in her tire. Simple fix patch it up and your done. They told her all tires were bad. She said no thank just patch the one with the nail. They said they couldn't do it. They just didn't want to go through the trouble for such little money. It's really disappointing to know that there are people that would do this to young kids. Her tires had just been changed last time she drove home. That's why I know she didn't need new tires. She then drove to another establishment they patched it and didn't even charge her. Easy fix! read more

absolutely amazing service. I had my tires replaced and an alignment done. Michael and Melissa were such amazing help and were very nice. I will be coming here for any vehicle services in the future!!! read more

I was comparing best prices for services I needed in Gainesville. This place is one that was shady. Not straight up with quotes when asked about how much they charge for maintenance services, like transmission fluid change, brake fluid flush etc. They said they can't quote before looking at the car. Well, that means they are manipulating prices customer by customer. Midas, Firestone, Jiffy Lubes and others give full price quote for their services. Not reliable. I'd highly advice to see honest mechanics who gives transparent prices. read more

Attention to detail, caring & prompt customer service. I've had two interactions with AutoER and both have been exceptionally positive.

I called to find out if they worked with my aunt warranty company because my car needs work on it. A female answered the phone and she was as rude as rude could be. I tried asking questions and explaining what info I already knew and she straight up told me she doesn't care what the warranty company says they do things their way and their way only. I blessed her day and hung up. I would rather have a friendly and nice company service my car than someone rude. read more

I've had several good experiences with this company. I'll list a few. After a nightmarish encounter with Carrsmith in Gainesville, Auto ER was recommended to me by a friend. They fixed my car up and didn't try to nickel and dime me for anything I didn't need. The service was prompt and the staff were helpful. I left my car for an oil change once and forgot to leave them my keys. They came to me and got my keys. They weren't even upset. So sweet of them. Most recent, I waited while they did an oil change. I was studying so I didn't notice that about an hour and 10, or maybe 15 minutes had passed. They felt bad and said the oil change was on them. I highly recommend this place. read more

AutoER shows their commitment and quality once again. I was hoping to avoid Car issues this year, but a pick-up truck that was illegally raised extremely high decide to climb on my little Volkswagon EOS because the driver didn't see me. Exterior damage to the trunk and bumper left my unable to use open the trunk. This scared me because this is a hard top convertible that needs the trunk to lift and work perfectly. After a week, I got my car back and it looked great! Not only great, it was so well kept, that it felt brand new when I sat back inside. So happy to have my car in great hands, Thank you Bobby and your team at AutoER. read more

Great reliable mechanic! They provide photos and detailed information for all service related issues that needs addressing. They communicate very well and provide fast service. The price is comparable to other mechanics, but others lack the detail and customer service Auto ER provides. They even provide a shuttle, if you're nearby. read more

Not a friendly place. The one on 6th street was closed so called this place. Person who answered was plain rude. Don't know how they get their business. read more

Auto ER has excellent customer service! Best in Gainesville! They have serviced my cars for a few years. Well done.

I want to start this review out by saying that I had a very pleasant experience with the staff, and they had a relatively quick turnaround time with my vehicle. Front waiting room is comfortable, has snacks and coffee available. I brought my car here to have the alternator replaced. They gave me a fair price for a refurbished alternator and had it done within a solid timeframe. As soon as I returned home, my battery light came on again. I had my primary mechanic take a look at my car and was informed that the alternator was not properly installed. Not long after, my headlights began flashing and my battery light came on again, and I was informed that my alternator would need another replacement. In fairness to the replacement issue, refurbished alternators sometimes are duds and it requires a replacement or two to find one that works consistently. I initially brought my vehicle here because of the positive reviews on social media, however after my experience I don't think I'll be bringing my car here again. read more

My car broke down the power steering on my way to Atlanta from Tampa an stop in Gainesville talk to them an they got me in an fixed my truck this place was friendly. read more

Not very helpful, wouldn't suggest them. I called to ask an estimate for a service and the guy over the phone was very snarky and sarcastic. read more

The quintessential mechanic that your parents warn you about. It would be better to buy a new car. It would be better to buy a new bicycle at Chain Reactions and bike around Gainesville. I brought my car in and said "the air compressor is shot and the belt is locked up, I need it replaced." $100 diagnosis for them to tell me the air compressor is shot and the belt is locked up. $3400 to get my work done here, Ahrens auto offered to get it done for 1900 and Terrys auto did it for 1600. I would recommend either of these auto mechanics, auto ER is horrific. Their 5 star reviews are probably mostly fake and their ringtone sucks. read more

Do Not take your auto here 3650 NW 97th Blvd Gainesville, FL 32606 OR ANY OF THE AUTO ER'S!!! PLEASE watch where your college children go!!!!! This was my daughter's car...at the end of the day...she just needed the top hose & a thermostat!!!!!!!! $140.00 is what I spent for fix it!!! Lucky mom (which is me) knows about cars & knows the parts for all three is about $50!!!! BEWARE AND SHOP AROUND!!! Concern - Cooling System Concern - CUSTOMER STATES THAT THE VEHICLE OVERHEATED. PLEASE INSPECT AND ADVISE. PRESSURE TEST COOLING SYSTEM. UPPER RADIATOR HOSE IS LEAKING. LOWER RADIATOR HOSE IS OLD. THE RADIATOR SHOWS SIGNS OF LEAKING. NEED TO REPLACE HOSES FIRST AND THEN RECHECK. Labor Sub total $49.98 WAS TOWED TO THE SHOP BY AAA Service - Radiator Coolant Hose(s)Remove and Replace components as required to access and install materials, and/or perform needed service. Additional fluids maybe required to complete this service. Retest and verify repair as required. Perform final road test where applicable Labor $119.94 Radiator Hose - Upper 1 Unit $45.85/ Unit$45.85 Radiator Hose - Lower 1 Unit $49.97/ Unit$49.97 LONG LIFE MV ANTIFREEZE 4 Quart $4.95/ Unit$19.80* Sub total - $235.56 Thermostat Remove and Replace components as required to access and install materials, and/or perform needed service. Additional fluids maybe required to complete this service. Retest and verify repair as required. Perform final road test where applicable Labor Sub total $99.95 Thermostat - Regular 1 Unit $37.47 Thermostat Housing Gasket 1 Unit $11.30 Sub$148.72 Total Parts $164.39 Total Labor $269.87Total Before Taxes & Miscellaneous Charges $434.26 Shop Supplies $21.71 S) Florida State Sales Tax 6%$27.36 Alachua County Surtax 0.5% $2.28 Grand Total...............$485.61 !!!!!!!!!!!!!!!!!!!!! read more

As a father, when your daughter goes away for college, you worry about them being taken advantage; especially when it comes to auto repair and maintenance. I am thankful my daughter found Auto ER. They not only took care of her in an emergency where she needed to drive 5 hours to get home, but they were honest, fair, and did quality work. I am thankful to know she has someone she can count on in Assistant Manager Jesse Colburn, and they will forever get our business in Gainesville. I will even save my oil changes and maintenance for when I drive in with my own vehicle. read more

Really Good and affordable service. I went in for an oil change and they did a free diagnostic test on my car. The place was very clean. There were coffee and snack available while waiting. Also they had WiFi so I was doing an assignment while I was waiting for my oil change. At the end they provided me with a report of what has been done on my car and other things that my car needed. I needed to change one of my tires, they asked me for $106.00. I felt like I could get a better price so changed my tire somewhere else. Also they wanted me to change something called timing belt because it wasn't reported that it has been done on my car on CARFAX. Since it would cost me $600 I got a second opinion; it turns out that based on the mileage on my car, it would have broken if it wasn't done. I have a few thousands miles to go before I get it done. I Definitely recommend it for oil change though. read more

UF students beware, they know you are students and they will take full advantage of you. You will be overcharged! Total scammers, they charged $1200 for a repair that another mechanic said should have only been around $350. After spending over 1k, I had to take my car back to them three times and they weren't even able to resolve the issue. Three classmates of mine were ripped off here as well, all of us had bills over $1000. Save yourself a fortune and find somewhere else to go, especially UF students. read more