After being ghosted by another retailer, we decided to order the items on Ferguson Home website…read moresince we didn't have a relationship with any sales reps here. Installation for our new kitchen faucet is tomorrow so hopefully will not have to go through a return process! We were also pleasantly surprised the Brizo hole cover in our color was a "special order" that was going to ship in late October--but arrived within 1 week!!!! Next day update: seamless install! So happy!

The staff, including those at the front desk, were friendly and helpful. Andy was especially…read moreknowledgeable, patient, experienced, and generous with his time. Jesse was accommodating as well on another visit. If you want to avoid a long wait before being shown around, I recommend booking an appointment in advance. The store has an extensive inventory, although the showroom isn't large enough to display a significant portion of it. It appears to cater primarily to a higher-end clientele, with many visitors being interior designers rather than homeowners. As expected, prices tend to be on the higher side. If you know the manufacturer's stock number, you may be able to find some of the same items through online retailers such as Wayfair. However, for large purchases like bathtubs, it's worth considering the delivery experience. Ordering elsewhere may carry a greater risk of delays, logistics issues, or the absence of white-glove delivery services.

Just a year ago, we went into Synder Diamond looking for a new range, and Michael Bodine was so…read morevery helpful to us. He attentively listened to our situation and our needs, and guided us to EXACTLY the right purchase. We have been so happy with our range and microwave -- And just this morning, Michael listened and helped me find the right solution all over again. We needed a service call, and Michael resent me all our paperwork, found the number of customer service, and confirmed that we were still under warranty. It was a breeze! I RECOMMEND SNYDER DIAMOND AND MICHAEL BODINE 200%!

Always look at Snyder Diamond first! We suddenly needed a…read morenew toilet & found a Toto we really liked at Home Depot but it was out of stock. Luckily, SD had it in stock & it was even a few dollars cheaper AND delivery was included. Idk why we didn't check here first bc we've gotten several major appliances here & they've always provided fantastic service. So much better than a big box store! Good luck getting help from HD. You can always get someone on the phone quickly & they're friendly & helpful. They're on top of it with delivery & use their own guys so the communication is great. Their showroom is also beautiful with tons of options.

This Kohler showroom is excellent and clearly showcases all of their models. They also have a…read morefunctioning shower section so you can test their shower heads and controls. The store is well lit and displayed and all the attendees that helped us like Nona and Lala are super nice. We have ordered Kohler for our bathroom and will be doing so for the next one. Some extra pieces are quite pricey and unnecessary but for the core essentials, they are great. Street parking is available and there is also a $1 for 2 hours parking garage next to Miniso.

I am a Certified Kitchen & Bath Designer who regularly specifies Kohler and Kallista products, I am…read moretruly impressed with the new Kohler Store in Pasadena. This showroom is beautifully curated, and it's clear that Bernie, the General Manager, is doing a wonderful job. From the product displays to the client experience, Kohler as a company demonstrates a deep understanding not only of what a homeowner need during a remodel but what designers need to specify a product for their clients. Purchasing products direct from manufacturer makes the selection process more streamlined and offers real value, especially to homeowners should they have any warranty issues down the road. Lala continues to be a standout! She is incredibly knowledgeable, kind, and consistently professional. She goes above and beyond to support both Trade partners and homeowners, making the process enjoyable and efficient. One of the things I value most is that I can confidently send my own clients to her directly, knowing they will receive the same high level of service and care that I do. Between the outstanding customer service here and the exceptional product line Kohler offers, I cannot recommend this location highly enough. Whether you're a design professional or a homeowner beginning a remodel, the Kohler Store in Pasadena is truly a top-tier resource.

MISSION West K & B (est 2005) is an opulent one-stop-shop kitchen and bath shop. It is a family…read moreowned and operated business located in South Pasadena. They supply customers with all of their plumbing, lighting, hardware, counter top and custom cabinetry. Their showroom emits class and elegance as evidence by the unique/creative design of their products. I was on the market of upgrading my kitchen and bathroom and they seem to have the stuff that I might need. I have looked all over Pasadena and they are on the top of my list. Parking is abundant along Mission street. Overall, it's a great kitchen and bathroom store.

I have been working with Adrienne for a couple years now, and the depth of service and product…read moreknowledge is unparalleled. Everything from appliances to plumbing to cabinet pulls (aka the jewelry of the kitchen) are all presented in-hand or on screen--with expert guidance to procure just the right make and model. Adrienne also was very understanding of our mindfulness towards budget and offered many more cost effective options. For us Adrienne @ MW&B was a one stop shop towards realizing our dream kitchen.

I wasn't gonna give any star but got to put one as they don't deserve any! LATELY since the housing…read moremarket tumbled, HIGH PRICE OF HOMES and interest rates UP & just unbearable therefore no one renovated kitchen, bathroom.......their SALES NOT UP TO PAR. Sales person nice & seems sincere but once sales transaction done-it would make you felt like a HIT & RUN. Unqualified installer Gas Dryer unqualified with no due process and Due-Diligence after installation completed -they would make you feel like a Drive -Thru McDonald's NO GAS DETECTOR Equipment ON HAND to ENSURE whether the installation COMPLETED and Safe for consumers. Thanks GOD I ASKED lot questions. By the way this guys came in with NO-BOOTIES and willing to ROLL THEIR DOLLY ON YOUR millions home on a HARDWOOD FLOOR. Please CHECK IF THEY ARE CERTIFIED GAS/Electrician. I RECOMMEND TO BUY appliances DIRECTLY FROM MANUFACTURER\s.

We emailed the sales rep shortly after meeting with a few questions, along with our intention to…read morepurchase, and never got a reply so she lost the $900 sale to Ferguson Home and I doubt I'll buy from here due to the disappointment.

Great helper. I appreciate that he offered us water in this hot summer day…read more He did not keep us waiting.

Macro is very professional helped to deliver the bathroom vanity. He delivered on time and very…read morepolite.

Tile Depot has the best tile selection and excellent staff ready and willing to help you. Everyone…read morewas so nice and helpful -- especially Philip, who took initiative while helping us by making calls to find out delivery estimates for products we were interested in, helping us find everything from tile, bullnose, mosaic, and grout, etc. When we first started our bathroom remodel project we went to Floor & Decor as well as a few other places. We wished we came here first! Which seems to be what everyone else feels as well: we heard another lady say the exact same thing in another aisle, and the first review I saw right now as I was coming here to post this also said the same. Anyway, this place is amazing!

Really appreciated the great customer service and the selection of tiles. Philip was friendly,…read morehelpful, knowledgeable, and made the whole process easy. Definitely recommend checking them out.

I had such a wonderful experience on 8/1/26 at the Pasadena Williams Sonoma, and I wanted to…read morerecognize the outstanding Manager Diane for providing exceptional customer service. She was incredibly helpful, and genuinely went above and beyond to make my shopping experience enjoyable. I had found an All Clad Stainless Steel Stir Fry that was incorrectly priced, and without any hesitation or unnecessary back-and-forth, she honored the posted price. Her professionalism, kindness, and willingness to make things right truly stood out. It's rare to come across customer service like this these days, and her positive attitude and commitment to her customers made a lasting impression. Thank you for turning what could have been a frustrating situation into such a pleasant experience. I'll definitely be returning to this location because of the amazing service I received.

Had the most wonderful Experience at Williams Sonoma on Lake…read moreStreet in Pasadena, Ca. Kate was so helpful and welcoming. Ricardo gave me great ideas with regards to baking and the in person classes! I can't wait to attend. Many thanks as well to Diane, Yvette and Carlo. The in person shopping experience is the best!

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

Today I went back to Ace to make another purchase. I had to buy a birdbath and I was greeted by a…read morelovely man named Chris. He was so patient with me and gave me lovely advice. He even carried it out to my car and we just had a lovely interaction. The price was great and everything was quick and Parking was fast and easy. I always love coming here because people are always treating me so well.

First time going into this store today and loved it! Much more homeowner-oriented store (vs. Home…read moreDepot which I find more "rugged" if that makes sense lol) Super helpful Garden Center gent, Chris. Pleasant shopping experience; clear signage and thoughtful merchandising. Also decent parking lot! Will be back! :)