George's is a company that you want to keep around. I've been using George's since 1987. I was surprised to read some of the negative reviews because they do not reflect the overall stellar quality of this company. First, plumbing is one of the most important things to get right in your home. These people know what they are doing. Since they have lots of clients who are design professionals, the average consumer might feel a little "at sea" at first. If the sales people are busy and don't immediately come up to you, be patient. You will be able to track someone down when you are ready for more information. I've done two extensive remodels over the years on an historic home. The first time I told George's the brand I wanted to buy to update the master bath. It was pretty, but turned out to have a defective ceramic disc system. Too late for me because it was installed behind tile! So now I always ask about reliability and ease of maintenance of a product before I buy. (Some people don't care and just want the "look"--I consider overall cost and longevity.) The second time around, I asked George's for the best quality, best value and most reliable products to consider . . . and got excellent advice and service. I didn't choose the most expensive or prettiest options, but I made an informed decision that suited me. Every day, I love the decisions I made. Maintenance and replacement parts are a whole different issue and equally important to me. Again, George's ranks way above the other retailers who simply sell you the product. Lane is a wonderful problem solver and patient with those of us who are willing to learn! George's is a locally owned company and resource that I feel very lucky to have available. read more

I have been to many plumbing stores until my designer and contractor highly recommeded George's Showroom. Soon as I walked in, i was greeted by more than three crew. The showroom is nice they even offered coffee and cookies while you shop. I decided to purchase my fixtures here because Beth was attentive and very detailed. She did not miss a thing on our estimate list. And true enough when everything got delivered each box was labelled with the room#. Everything was well organized. Two Thumbs up to George's Showroom! read more

Jeff K I had a good expereince with George's Plumbing store. The person who helped me is Beth. She is not just help me with what I need, but also offered me great suggetsion, plus after purchasing service. I will go back to George's showroom and ask for Beth again for my next project. read more

George's plumbing is the place to go for quality plumbing fixtures and great service. I have worked with Beth, exclusively since 2006. She backs up the guarantees of the products that she sells. It's not like a OSH or homedepot. I recommend making an appointment the day before you intend on going in. With an appointment, you will get premier service. I am working on my 5th project with Beth. I totally recommend Beth and George's hands down! read more

My wife and I just finished ordering with George's for a home remodel and had an amazing experience. We worked with Alan who was knowledgable, helpful and fun. Once he understood our needs, he was able to focus our search onto the perfect products. We also had a great time working with Rick, the owner. At the end of the day, we got amazing products art great prices and were thrilled to support a local business instead of wandering the aisles in a huge box store. Well done! read more

I am so glad I found this great store. Beth is very helpful and Len at the Parts is amazing. Very professional and excellent customer service. read more

We did an extensive remodels and got most of our bath and kitchen fixtures from Georges. Our salesperson was Rick, who is extremely knowledgeable and helpful. 2 years after our sink install it cracked. I don't know why-- a faulty sink, something with the install-- it's a mystery. But Rick stepped up in an extraordinary way, get us a replacement sink even though it was out or warranty. Thank you! read more

I really enjoy working with the people at Georges on my home remodle projects. I have used Georges on three separate ocassions when I remodeled a kitchen and two bathrooms. I especially like Beth, who is super helpful, and has lots of ideas to help me solve my issues. I would strongly recommend Georges and Beth read more

I needed to get connector for my dishwasher. Found this place on yelp. They have huge warehouse with everything related to plumbing. Gentlemen behind the counter was very knowledgeable and helpful. I've got the right part, very specific piece, that I couldn't find in lowes or home depot. Highly recommended. read more

I purchased a valve and shower setting with the help from Alan. He is very helpful and knows his stuff and after explaining my shower design, he helped me pick out my item. It arrived in only 2 days and he followed up to make sure it was all good. Now after installed in my new shower, it looks and works perfect. Thanks again. read more

Great service, efficient, excellent variety of products and less expensive!! We've been accustomed to Waterworks and other high-end vendors but have discovered over the last several years that George's can match the quality and beat the cost -- and significantly, too. We have been taken care of by a terrific, professional and personable staff (love Beth Ngo!) and wanted to take the time to write about it! George's delivers! J.M. Taylor (& wife) read more

This is a very difficult to find establishment, but once you do, I think you'll be impressed. The showroom, etc., isn't fancy, but well stocked and displayed. It is small, though, so if you need lots of showroom show-off, this may not be the place for you. But, if you want a good selection, knowledgeable and friendly staff, I wish that I could give it a higher than 5 star review. Beth Ngo, the sales associate that assisted me was great. My order was very small, and even so, she treated me like I was handing them a major one. So, if I ever need their services, I'd definitely go back. I'm one of those folks that really appreciate being treated well, no matter the size of the business I give an establishment, and those who treat me well when I don't spend much, will definitely have my business again, when I have more to spend. read more

WE ARE IN LOVE WITH THIS PLACE! DO NOT GO ANYWHERE ELSE! We are doing a full renovation on a 2,500 square foot home, and making a billion choices (especially during a pandemic) has been pretty brutal. We went to George's competitors first, and felt totally ignored because it might not have seemed like we were serious buyers (to which, they were very wrong and lost a lot of money). From the second we walked into George's, we were greeted kindly by everyone without feeling like they were trying to sell us on anything. After all of the difficult people and frustrations we have come across during this renovation, George's was a breath of fresh air and truly the highlight of our home renovation experience. The owner went out of his way to be kind and is one of the most personal and genuine people we've met in a long time - he made us feel like family (when we first went in the store, we were just casually browsing and met the owner. We came back months later, he remembered us and made sure we were in good hands!!). We ended up working with JASON LEE, and he truly is the best. He gave us the best deals, is incredibly knowledgeable about all products, helped us with design decisions (he brought up things we would NEVER have thought of), was always quick to respond and incredibly communicative, never seemed annoyed by our copious amount of questions, and has made us feel totally supported and taken care of in this process from the moment we walked into the store until everything was installed. Jason and the owner truly care that you are happy and they are invested in your home looking beautiful. My wife and I joke about how we wish we could go hang out at George's, and we may or may not now own George's Pipe and Plumbing shirts that we will proudly wear around town bc we are the biggest fans of this place! read more

We walked into George's this morning (Saturday 4/26) and we were enthusiastically greeted by the parts guy and as we entered the showroom. I even mentioned, "You guys,"(I'm from Chicago and we call everyone 'Hey guys') "must have been reading your yelp reviews!" Yes, I was being sarcastic, but these folks actually meant their greetings. You know what I mean; If you ever walked into a Petco or the Gap or a ... or a... ok, wherever the employees are trained to yell hello even when they don't look at you, or mean it or are even directing it in your direction, they just say it because it's corporate policy and they want the mystery shoppers to check off the box - "Did they greet you?" Technically they did, but... We were helped by Alan and Beth and I believe Rick. No one ignored us, no one treated us with disdain or contempt. They were all extremely helpful. Even when I made an odd request for a step stool, so I could reach one of the faucets on display, Beth was right there to help us out. I found them courteous, friendly and helpful. Wait a minute, I could be describing boy scouts here. Well, if the shoe fits. We are awaiting the formal quote, but already know what we will buy and from who. As far as we are concerned, this is the place. Oh yes, I failed to mention selection. We didn't lack for wanting, so trust that they will have what you need. If not, you certainly didn't waste anytime in searching out options. Needless to say, this will be where we purchase our sink, faucet and accessories for our kitchen redo. Thanks George's! And NO(!) I am not family or related in anyway. read more

Sadly......same attitude as always from Lane, it sucks. My wife has encouraged me to give them another chance...just did.... same crappy attitude. I was hoping after a couple of years and others comments, something would change. His attitude is horrible. If you go here, just hope nothing breaks and you don't need parts. Try Snyder Diamond.... they are more polite. read more

I had to leave another 5 star review simply because the customer service here is superb! There was a major delay on one of my custom finish rain shower head, and both Paynal Ward and Jason Lee (I highly recommend that you ask for either one of them if you need help. They both go above and beyond to provide customer satisfaction with the products and services that they offer) were so thorough in their follow up with California Faucets and kept me well informed of the status of the rain shower head and reasons for delay. read more

I am a designer, and came here for the first time to select some finishes for my clients. Wow, what great customer service! Mike Rittenberg has been phenomenal in responding to questions/emails and making all the necessary changes that I've thrown at him. I would recommend them to anyone! read more

I have dealt with George's for more than 30 years; since back when they were located on Fair Oaks. I have always received great customer service from them, and once again the quality and courtesy of their service has been proven. I had selected and ordered a number of items from Mike R. at George's for a bathroom remodel, but when my existing fixtures were removed, I realized that my design needed to be rethought. I returned/exchanged several of the items, and George's was so considerate of my indecisiveness! So nice to have a local dealer with a big, beautiful showroom and helpful, courteous staff. George's rocks! read more

This is a good place with great selection of faucets, toilets, sinks, etc. Jason is always really helpful.

Very beautiful items Jason was very helpful and knowledgeable , many options to choose from I like they don't pressure you and the show room gives you visual of different styles and designs definitely recommend coming here for remodel read more

Really bad and rude service today. I tried to replace a small item on a fixture I purchased there (spent thousands). They tried to sell me the wrong part because they didn't have the right one or weren't willing to order it. Drove to Snyder Diamond two blocks away and they spent the time to find me the correct part. read more

This place sucks!! I was there looking for some faucet waiting to get a quick question answer. The guy at the parts when on and on with another customer. Dude, I just have a quick question on what kind of adapter I need. I waited 15 minutes and still the they kept on talking away. Poor customer service would never go back again. It's right in the middle of residential and industrial neighborhood. Strange!! Ghetto!! read more

I got a call from Bob, the manager of the sale department, after my initial review. I accepted his apology and thought it was nice for them to acknowledge it. However, when my Thermasol unit indeed have some problems a months later, I gave Bob a call at Thermasol's suggestion and was shocked to hear the same Bob changed to someone really nasty. He attacked me for not buying all the plumbing products from them and claimed the unit was perfect and I hired a bad installer, etc. I was literally speechless. In contract, the Thermasol service department did their investigation and acknowledged some issues with the control and offered to exchange it. Then, Bob did not send me the sales record for my warranty claim as promised until I called him again a week later. During my follow up call, I got another round of nasty comment. Well, this is going to be my last review on them. I can only say the sales department upstairs at George really needs some work to live up to their name. To be fair though, the part team downstairs there is very good and helpful. (Original comment) Bought a thermosol steam unit from this store. We have a simple question regarding the unit to ask during the installation. When I called, the salesperson who was very nice when I bought the unit turned very rude. He did not tired to understand my question and nor did he bother to check the model I bought. He made comment implying I am stupid and the installer I hired was not licensed. I like George plumbing a lot and buy stuff there all the time. This experience really made me lost trust in the store. read more

Buyer BEWARE. There is a 35% "restocking fee" for returns on all items (even unopened ones). This fee is NOT posted, NOT included on any documentation, and NOT explained at checkout. If you want to exchange rather than return, the "restocking fee" goes down to 25%. Their merchandise is attractive enough, but they could at least let people know what they're signing on for. read more

Avoid going to this place. Unfortunately, they have delayed the completion of my bathroom by 3+ months and they have NOT tried very hard to rectify the utter failure to deliver on their promise! I ordered a bathroom vanity from Villeroy and Boch as recommended by George's plumbing salesperson. I was told it will take 4-6 weeks. I waited. I checked-in. Now, I'm being told, the manufacturer isn't sure when the vanity will be done. 8-9 weeks total go by, and then, I was told that the vanity would not be in for another 6 weeks... maybe! Uhhh, I don't think so! I cancelled my order. I have been without a sink in my bathroom for over 2 months! My contractor and I had to initiate all the follow-ups. The manufacturer didn't seem to care. Salesperson from George's plumbing basically explained it wasn't their responsibility. Very unprofessional. So unacceptable. The salesperson did try to give me one alternative solution. She presented it within 24 hours of cancelling my original order. With more than two months squandered, I desperately told her that I was interested right away and to look into it. Two days go by and I don't hear from her. She had a day off. No problem, but she did not tell me and once again I'm having to follow-up to find out what is going on. As it turned out, the alternative solution was not going to work out. This was the only time she actually apologized. Her manager never contacted me. That was it. Customer service was not bad when they were trying to get my business. After they charged me, the customer service was sadly, indifferent. The way they dealt with situation basically communicated, "Too bad for me and my family." Now I'm back to square one, but minus 3 months and still no sink in my bathroom. :( Don't do business here! read more

We really had no idea what we were doing when we set out to update our bathrooms. We had recently purchased a home which had some very outdated and non-functional bathrooms. We were in for a big surprise when we started looking into bathroom fixtures, and we were completely overwhelmed. Then we met Lester. Lester walked us through every step of the process with some VERY good tips... things we would have done wrong if not for him. We cannot thank him enough for his assistance during this process. While there were some hiccups, Lester ensured that every problem was solved as courteously and quickly as possible. read more

I am very grateful to George's! I was remodeling my bathroom. I ordered a custom sink from Snyder diamond. They completely botched my order. My contractor needed the materials that day. Unbeknownst to me, The owner rescued me. They had just mounted a brand-new sink and cabinet with plumbing connected that day. The dimensions style and color were perfect. The sales person was not sure if he could sell me this item that was just mounted. He called over the owner. He gave me an incredible deal! He also included all the plumbing and mounting I needed for the job that day. I would have had to pay my contractor for a day lost. It wasn't until I looked up the yelp account to write a review, that I found out the man that helped me was the owner. I am eternally grateful! I am remodeling my kitchen next. I will be using George's because of their incredible customer service and top quality products!!! read more

I really love George's. They are very helpful, the showroom is lovely, and the pricing is competitive. We have come in for a number of projects, and the staff always answers my absurd questions, without making me feel like an idiot. This is basically all I want in a plumbing showroom. read more

Professional. Excellent customer service. Great businesses withstand the test of time and this is one of them. I discovered George's in 2005, when I purchased many of their products from sinks to kitchen and bathroom faucets for several historic homes we restored in the Pasadena area. Joe Eginton is a wonderful asset to this business as he is very organized and really knows his products. My experience has been that many of their vendors stand behind their products. This is an imperative part of excellent customer service. And why we refer clients and friends to them without hesitation. Thank you Joe. read more

For months, I felt like I lived at this place. We're building a new house so we needed *everything* for multiple bathrooms and our kitchen. And yet, despite everyone saying this process would be stressful, Alan Crickett made it fun. He was knowledgeable, creative, responsive, and supportive. He gave me information I hadn't thought of to ask - and I'm an information fanatic. We had tons of questions, we changed our minds, we made special requests - nothing fazed Alan. Ask for him if you go there. You'll be happy you did. read more

I agree with the previous reviewer who said this place doesn't even deserve one star! We were given a recommendation to go here, so we did. The place was a madhouse! So many people and definitely not enough employees to help. When we were looking at the displays, my husband bent over to get a closer look, and accidentally hit his head on a fixture, which cause a laceration and bleeding. We desparately tried to get help from anyone, all we wanted was a bandaid, but could not get the attention of a single employee! We left in disgust and will never go back! read more

Bad attitude and terrible service. Arrogant, arrogant, arrogant. Very poor follow-up support. They sell items in the showroom that they don't have all the parts to (we are still waiting for a part over a year later. We have now given up). Our experience correlates exactly to that of other negative reviews... i.e. terrible customer service rooted in attitude problems. Do NOT go here. Pacific Sales will do the job and treat you like a customer should be treated. read more

A great selection of kitchen and bathroom faucets, sinks, drains, etc. The staff was knowledgeable, helpful and attentive. Our recent order came in on time and was correct for our bathroom remodel. The parts and service desk offers great advice when maintenance is required. We have done business with Rick and his staff for over 30 years. read more

I went here initially on a whim, since it was very close to my house. I was helped by Lester who was amazingly honest and helpful. Even though the price point was a bit on the higher end, I believe I made the right investment. My family and I are so excited to see the final result of the renovation. read more

We are re-doing a whole house and Beth at George's has been the greatest help! We want quality for we plan to stay at the house for a long time but don't want to break the bank. Beth understands where I am coming from and is great in providing info we need for us to make good decisions. She responds to my texts and emails almost within minutes; if not, always by the end of the day. She sends pictures, dimensions, look for options; most importantly order all the parts I need so I am not missing anything the day of installation! I am thrilled with their services! read more

I have visited the showroom often and have made a few purchases there, always with good results. Allan helped me this time and did a great job. Part came fast. Pleasant environment. read more

George's has provided all of my plumbing needs in the past 14 years. We've done 5 bathrooms and 2 kitchens and have not had a single problem. The sales people are marvelous. I most recently worked with Beth whose impressive knowledge and attention to detail was without fault. Depending on your application and needs, Beth offers sound recommendations, follows up on your order and lets you know the moment it arrives. Lane in the parts department is a guru. He has saved us a fortune by helping us to repair or replace small parts. You will not find anyone like Lane or the level of service and quality at Home Depot. read more

George's is awesome. Rick is one of those old school, friendly businessmen who you want to give your business to. Lester in Sales helped me find an upgraded replacement for a busted fancy shmancy toilet (the breakage was my fault and it was out of warranty) on the same day. Lester was responsive, responsible and even called back a couple times to make sure we were ok. We live in a 100 year old house with ONE bathroom and he knew the urgency of our needs. Love these guys. Support local business. Oh, did I mention their selection is out of this world!? Great showroom. Don't let the side street/off the beaten path location discourage you from going in! Good stuff and great people at George's!! read more

Excellent service and knowledge, great selection, good prices. Will be going there when ever I need fixtures in the future.

I am a building contractor in South Pasadena. I have shopped and referred clients to George's Plumbing for 25 years. The reason I shop and refer my clients to George's is that they only carry quality plumbing parts and accessories and are very knowledgeable as to what they are selling. When we build a custom house it is very important that all the parts match in style and finish. I feel confident when a client orders at George's because I know the order will be right and if their is a problem they will get it fixed right away. If a shower mixing valve is too short for the thickness of the tile wall. I send the plumber there and most of the time they will have the correct part in stock. If a fixtures comes in with a defect they will get another one shipped out the next day or often time be able to trade out some exiting stock they have to make it work. Many of my clients are going to the internet these days to save money. I don't blame them for trying to save money but each of the three times I allowed my clients to shop on line there was a problem with the order and it delayed our installation by a couple weeks or at least a few days. I also explain to my clients that George;'s will help you if you have a warranty problem. For example I have had fixtures break after they are installed. Many times I have been able to talk to my salesperson at George's and have them swap one out of one they have in stock till the right part comes in. This is so valuable and my clients appreciate it so much when they are able to get a broken part fixed sometimes the same day. All the people at George's are great but I specifically recommend Joe or Bob in sales and Lane with parts if you need something special or are trying to match an old part. Shop at George's Plumbing and have confidence your order will go smoothly. read more