Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.

Doctor Sun has been our family doctor for years and has always provided us with the highest medical…read morecare.

Dr. Sun's office is located right off Foothill Blvd in a little quaint office building. It was…read moreeasy to find. My mom has been her patient for over 20 years. Sonya, her receptionist and medical assistant, has been employed there for many years. She has been so helpful when it comes to mapping appointments and getting referrals. It is a small office and practically a 2 woman show. If Sonya is unable to answer the phone, Dr. Sun answers the phone. Both are very helpful. Dr. Sun as a family practice doctor is very thorough. She takes her time. She is very soft-spoken, so for those with hearing problems, it is very difficult to understand her. I go to the appointments with my mom. I'm in the medical field. I understand her just fine. She is very polite and patient. She has referred my mom to wonderful specialists. She has taken care of my mom's health for many years and has done a fantastic job! I highly recommend her.

A joke of an office. Made me wait two hours in one of their rooms before I walked out. That long of…read morea wait is unacceptable. Schedule less appointments if you can't handle them. There is indeed something Wong with This place!

I have been coming here for years, it had been a great doctors office, My doctor was Dr. Koon and…read moreshe was amazing I cant believe she retired, I loved her so much. She used to always bring me fresh vegetables from her home garden, I so miss her. But, now I have Dr. Wong, he is so nice and friendly and very knowledgeable and always has a concern for my health. He always gives me advice and explains everything in detail. My go to nurse is Nona, she treats you like family and I love her like a mother. She always calls to check up on you and make sure you are taking your medicine and all your needs are taken care of. She is so amazing and awesome and respectful. If it wasn't for her I wouldn't know what to do. I really appreciate all the staff here and love you all. Thank you for always taking care of me and making sure my health is good. I can't wait to see you all again. God Bless you all and thank you.

Dr. Deanda is the best, kindest, most incredible doctor. I feel safe and protected in his care. I…read morewould recommend him to anyone.

One star for staff, as I never got as far as seeing any doctor there. I tried to make a new…read moreappointment for a physical and the girl gave me such a hard time. She was saying that she doesn't know their availability and that they only do physicals at certain times. Yet, she seemed to want me to tell her when I could come in. I told her I would need to know what is available. "Would you like me to look at their schedules and see what the doctors have available?" Uh, YES. That is why I called. I don't know the doctors' schedules so I need to know what is available. This shouldn't be difficult. I'm no mind reader and don't know intuitively what time slots the docs are available for a physical. I ended up telling the girl I was going to just call somewhere else and hung up.

I was with my old primary for about15 years. I transferred to Dr. Jacoby after I switched medical…read moregroups to be closer to work. I'd read some good reviews, and decided "oh what the heck." I was nervous. I loved my old primary, why couldn't he be in my network? But there was nothing to worry about, she's awesome. The staff is always friendly, and the wait is never long. The doctor takes her time with you, listens, and does her work. She makes referrals to specialists when needed.

We have been going to what used to be Magan Medical for our pediatrician for years .We love our…read morepediatrician,but now that it is Optum , it took me 4 transfer connection calls and a final disconnection 20 minutes later. Very poor communication and waste of time on hold.

I came into the clinic for some lab work required for school. It was my first time at this location…read moresince it's so close to my house. The staff were very friendly and professional, and I saw Jason Wager, PA , he was really great! This will be my go-to PCP location from now on!

5 stars isn't enough!! Dr Orr and his staff have cared for me for 17 years now. I've never had a…read morebetter doctor and staff in all my years. Leaving him behind in CA is leaving me teary eyed. He truly has that "old school" approach and amazing bedside manner while still really knowing his stuff. He has been an advocate for me thru two cancer diagnoses and a few skin cancers as well as prosthetic authorizations and also taking care of my daughter when I transferred her care to his office a good 8 years ago. I've been so happy as a patient here and being a nurse myself that says a lot. Thank you to the whole Claremont Medical staff. I'll truly miss being seen as a patient here'. I wish I could bring them all along with me.

Dr Orr is wonderful Dr. well mannered and caring. He is a PCP but knows many other fields and if he…read moredoesn't he looks into what/how to help you or a recommendation!!! The front office is very quick and the ladies there are kind and always smiling..

Very good pediatric doctor at the La Verne Magan office. He has been the doctor for both our kids…read moreand always been great with children.

HORRIBLE PHYSICIAN!!! My husband had been a patient of Dr Lock's for many years. He complained of…read morechest pain off and on. Dr Lock never checked him. Finally, he had pain so severe I took him to InterCommunity Medical Center. He ended up having 4 stent in one year. I got his medical records from De Lock's office and he had shown high cholesterol for YEARS!!! He never did ANYTHING to check ANYTHING!! As a physician you should LISTEN to your patients and DO YOUR JOB!

Dr. Kotrappa is a wonderful doctor. My daughter came to her after she could no longer see her…read morepediatrician. She and her physicians assistant Julie are both awesome. It's so hard to find great doctors nowadays especially since so many of them seem to be influenced by the drug companies, etc. Dr. Kotrappa is so professional, SMART & thorough. She truly seems to care. She takes her time and explains everything. Never makes you feel rushed. I too will be switching to her just as soon as I can!!! Hope this review helps, don't hesitate in going to see her, or Julie. 5 star review from me!

I have been going to this office for over three years now, and I always see the PA Jason Wagner,…read morewho is awesome. However this review is for the front office staff. I feel they have gone above and beyond in trying to help me with a tricky referral issue I have been having ongoing for several weeks now. I have had to change the referral several times due to some issues with the specialty office I chose but these ladies have done the utmost to help me receive the care I require. My only regret is that I forgot their names but I have dealt with at least two different ladies and they were both so helpful, respectful, and professional.

My whole family loves Dr. Dunchok and his staff. We have been patients of his since 2013…read more What makes Dr. Dunchok stand out is that he is very personable and really gets to know you as a person... not just a patient he sees every so often like other doctors. He remembers personal details about your life from one appointment to the next. Personally, Dr. Dunchok has helped me through the death of my son and the declining health of my mother, who he also cares for. Dr. Dunchok reminds me of an old fashioned, small town doctor that knows his patients personally. He makes me feel like I am one of the family, and this is very rare in medicine today.

It was my 1st time visiting the office which I had been looking for a new dental office. The Visit…read morewas pleasant and I didn't wait long.the dental assistant Sophia was very patient with me at the end of my visit and it was lunch time and when I came out the examining Room everyone had left for lunch but not Sophia. She patiently walk me through all of my dental plans and was very nice and kind about helping me go over a dental financial plan.