These days good customer service is hard to find, so I don't really expect it, especially when…read morehaving to make a refund/exchange so I was preparing myself for some drama. That was not the case here, upon entering we were greeted by the staff, a man and a woman both said hello and welcomed us in. The Gentleman, Jordan was his name saw the shoe box in my hand and asked how he could help. I explained I ordered the wrong size online and needed to exchange, he went to the back but they did not have the right size so he offered to find a pair online and he had them delivered to my house in four days. The whole encounter was so pleasant and his customer service skills were top notch! I hope that the managers of the store see this and let him know what an exceptional employee they have in Jordan.

My review is about the online experience. I rated 2 stars instead of 1 because of the local store's…read moresupport resolving the problem. So, onto my tale of a company actively working to reject new customers (I put a very brief summary at the bottom if you don't want all the detail). My teenage granddaughter gives me a pair of shoes on their site as her Christmas gift idea. She's on the other side of the country so online is the only way for me to get them to her. I step through the whole process, selecting the shoe, filling in her info, my info for the credit card, etc. and then when I try to complete the order I get an error directing me to customer service, no hint about the reason for the error. Cust service takes the entire order over the phone, her address, my address, credit card info....and order rejected, "I'm sorry sir your bank has rejected the charge". Strange because Bank Of America has always texted me immediately when a charge is rejected, with the "Is this you?" thing. I never received that. I called the bank, no, they not only didn't reject it, they never saw it. Back to cust service, a different rep again takes the order and gets the same result. Ok, let's use a different card. Same result. Normally I'd just move on to a different store but, teenage granddaughter/specific shoe/other side of the country/not many other gift ideas, so I ask for a sup. He asked if I'd ordered from them before. No, I hadn't. And with that he knew the issue immediately. They use a third party company to screen credit card charges and if you're a new customer trying to use a credit card online it automatically rejects the charge. It doesn't query the bank and, per the sup, there's no way to override it. "You'll have to go into a store". I did that, there's one not far from me, and that's where they earned back one star because the people in the store were very helpful and got it taken care of. To summarize: - Christmas season, lots of potential new customers - Online system actively rejects any new customers - 1st line cust service blames the bank for rejecting a charge - Not so, they never forward the charge to the bank, reject it in house. - Company message, "If you're not an existing customer, GO AWAY, but not until we waste your time and falsely blame your bank"

The man who repaired my boot heels was fantastic! Although he was obviously loaded down with work,…read morehe made time to help me as I waited. Maybe he felt bad for my hobbling in with uneven heels. :) I don't understand the bad reviews. The man (Kenny? Jamie?) was not effervescently friendly, but pleasant and willing to help. The price was a little high, but I was not surprised, given that it's downtown Seattle and he did the repair while I waited on a stool in my stocking feet. I learned that he took over the store after his dad had operated it for 20-something years. It's clear he takes pride in his business. The location is a little confusing on the Yelp map. You enter through a promenade off 2nd Ave, near the intersection with Seneca. They usually have a sign on the sidewalk, shown in the Google maps photo I uploaded. I'll gladly return here if I need shoe repair help in the future.

I brought in a pair of riding boots to be conditioned and shined, and the guys noticed that the…read moreheels needed replacing (and recommended replacing the soles later) all for a very reasonable price and very quick work (less than a day). They were very knowledgeable and pleasant to work with. And my boots look great!

I had a great experience with Ink Inc. One of the owners Matt answered the phone when I called, he…read morewas very helpful and answered all of my questions. I ordered a few jackets with an embroidery of a logo for my business that Matt helped me design as well as the names of individual employees. Their website has a large selection of jackets, sweaters, shirts, and more to choose from with a price for every budget. Once ordered, the jackets were finished by the end of the week and at the exact quoted price, and the owner went the extra mile of delivering them to my work place. The embroidery appears to be good quality, but the customer service was enough to keep me coming back. I highly recommend Ink Inc.!

They have always been super helpful and easy to work with! Great with design work too.read more

You can tell a lot about a company by how they treat their small customers. I had a small job but…read moreAll-Color treated me like a loyal, important customer. They'll get all my larger jobs and my recommendations. I needed a single piece embroidered and called a number of companies to ask if they'd take such a small job. I was met by a range of responses, with some rudely telling me it wasn't worth their time. When I called All-Color they were pleasant, professional, and helpful. They were honest, saying they'd have to work it in, but they were happy to do the work. It was a simple job, so I expected the drop off to be quick. Instead, I was welcomed into the facility and someone was brought from the back to talk about my job. They flipped out a book of fonts, asking my opinion and offering advice. They took the same amount of time advising the best thread color. Again, they promised they'd work it in when possible. Other companies spoke of six week turnarounds for a small job, so I prepared for a long wait. Instead, I received a call about a week later. All-Color is great and I couldn't be happier!

I've worked with a lot of custom printing companies. Never have I ever enjoyed the experience as…read moremuch as I do with Tyler at Seattle Custom Printing! Tyler and his team have designed and delivered so many projects for us: Yeti tumblers. Patagonia jackets, Patagonia down vests and jackets, beanie hats, embroidered patches, lounge pants, and Lululemon sweatpants. I love that I can trust them. They work well with me and understand my expectations. I am not just a loyal custom, but I am a fan! I look forward to my next project with Seattle Custom Printing.

I have had one of the worst experiences with Seattle custom printing. I started a second business…read moreand needed merch. I received poor communication, practically no communication at all. I was promised better pricing than another local company and that didn't happen. I was promised he was going to source locally and that didn't happen. My stickers were delayed by three weeks. Passed my grand opening. Tyler wouldn't respond with any questions I had or why there was a delay in the first place. He didn't even remember what type of company I had or what I even did. I do like the shirts that were made, but that was because of PB and J textiles. I've worked with them before and they're great. Just go straight to the source. This is a broker company they don't do the work themselves.

I called today to inquire on screen printing and embroidery. A man answered the phone "hello"…read more When i said i was trying to reach Toure Apparel, he said that yes, it was Toure Apparel that i called. "Who do you want to speak to?" he says. I said "I'm not sure, i've never called before." Without giving me a chance to reply, he said... "Well there's a buncha people here, call back when you figure out who you want to talk to.. CLICK.". If that's not comically bad customer service, i don't know what is. Sorry to have bothered you guys.

I ordered up a bunch of black beanies for the April 15th Black Lives Matter march in Seattle and my…read moreorder just came in today.. $4.00 for knit watch cap is an amazing bargain.

Have to say I had a really great service and pleasure working with Alex and Maria from banksii I…read moregot help from A-to-Z choosing the color , The shirts designing it to my specific needs and the most important thing got it on time as I requested definitely will be working with them again in the future to brand my company! Ty banksii Highly recommend!

I cannot speak highly enough of this business. I went in needing a personalized shirt on very…read moreshort notice. We sat down and designed a shirt from scratch and had it beautifully printed on a high quality t-shirt in under an hour. I'm sure that can't guarantee that kind of turn around all the time, but they clearly want to take care of their customers. I will be back!

Easy to work with. Quality screen printing, always sell nice shirts highly recommend.read more

Michelle was great. She walked me through the entire process and gave some wonderful ideas. I had…read moresome buisness shirts, hoodies, hats and beanies done. It all exceeded my expectations. Highly recommend!!!