I have to say the technician Al was totally good. No issues with him. Came out looked at all my outlets in my 2 rooms and wasn't able to find any issues. My issue is the cost. I signed a contract for $729.00 to troubleshoot outlets to see where the issue was. Didnt really have a choice as my 94 yr old mom needs power i. Her room. Al (again a very nice man) found the problem in the 1st outlet within few mins and fixed it within 30 mins. My issue is with the Gentec cost for basically 1.5 hours. $729.00 seems quite excessive and I notified them of this. No reply. Anyways Im Glad Al was able to fix the problem. And totally appreciated his efforts. So Al, my rating is on ur company not u. Al is all 5 stars. Lowering one more star after getting a text message basically blowing me off on my comment about the extreme charge of $729.00 for 90 mins worth of work. Guess they didn't care of the circumstances we were under with a 94.6 yr old having no power in her room. I definitely will do my homework before hiring anyone else to do any more work in my house. My buddy who is a general contractor (his electrician was out of the area) was totally upset at the cost I paid. He said these companies give them ALL a bad name with is stuff!! read more

Kristofer came to assess my situation. He was very thorough, explained the issues clearly, and was highly professional. Felt that he was on my side...did not push for a sale. Highly recommend this company. read more

Kitchen lights were off. Told me they would charge $125 for visit and then a flat rate quote for diagnosing. Technician came and quoted $570. They determined one circuit has short circuit. Suggested open dry wall which I declined. They could do more investigation but need to charge me $425 more. So much for so called flat fee. I declined the extra charge and asked them to complete the investigation for the flat fee quote. They did spend a few more hours but still couldn't find the problem. They left. I then called another local electric service company. They charge $125 to diagnose and then minimum $295 to fix. They came by couple hours later. Identified the simple problem right away, fixed it on the spot, and charged me $125 + $50 for the whole thing. After they left we found some other kitchen lights were not working. They came back second day, did a simple adjustment to fix it, for free. GENTEC sent me an invoice for $570. I told them I couldn't pay the flat fee for an investigation which wasn't complete. They argued the investigation was to examine the circuit and they did find the circuit that had the problem, and insisted that I should pay for the invoice. I told them that the lights were fixed by another company with minimum effort. Their response was that the short circuit may come and go, and the other company probably just got lucky. They still want to charge me for the $125 visit. I paid them for that. Luckily I didn't agree for them to open the dry wall or spend $425 more to investigate. I will not use this company any more. read more

In my area, we regularly lose electricity from PG&E, normally for hours and sometimes even for days. I finally decided to have a standby generator and automatic transfer switch installed. Since this is a major project, I researched and contacted multiple electrical contractor companies and individual electricians. In my home, the gas meter is in the front at one end of the house, and the main electric panel is in the back at the opposite end of the house, in other words, a long distance between the two. The electric panel was really old, which complicated matters more. This was not a simple job. Right from the initial contact, Gentec Services was responsive, professional, and fantastic to work with. The estimator arrived on time and was very knowledgeable and professional. He offered various options and came up with a clever solution for where to place the generator and how to run the wire conduit from the front to the back of the house. None of the other electricians and contractors came up with these ideas. The estimator followed up with a detailed description of the job and cost breakdown. After completing my research and receiving estimates, I chose Gentec Services over the others, because they seemed most professional, most knowledgeable, and most experienced with generators and transfer switches. Gentec Services applied for a permit with the town before any work started to make sure that the plan was to the town's satisfaction. They knew the permit process very well. Once the town gave permission, I was notified and the installation was scheduled. A week before the starting date, a project manager arrived to inspect the site in detail. He was very knowledgeable and professional. He was an electrician himself. He explained the installation process and answered questions. On the scheduled start date, three technicians arrived early in the morning. They brought a large truck with the generator, the transfer switch, and all the necessary parts for the installation. Installation was complete in four days, although it was scheduled for 5-6 days. They installed a 22 KW standby generator, a new 200 AMP main electric panel, and an automatic transfer switch. The project manager took care of any parts needs without interrupting the team. I was home the entire four days and watched the technicians work. They were very skilled. The gas plumbing was perfect. The electric work was perfect. The conduit work was perfect. They rewired the main panel flawlessly. There was no guessing, no looking up instructions, no runs to Home Depot for missing parts, no mishaps, and no learning on the job. It was very obvious that they had installed generators, panels, and transfers switches countless times before. All three technicians were experienced electricians and one was also skilled in plumbing. They knew the generator menu system and all its features inside and out. They worked very hard. They were also very nice. After completion, I noticed that there was a device on the side of the electric panel; I asked about the device and was told that it was a surge protector. The surge protector was not part of the contract but was added at no charge to me, which I really appreciated. The device will protect my appliances against electrical surges. After the installation, the project manager and the team leader made sure that the inspection and the permit from the town were completed and signed. Even the person who processes payments was competent and pleasant. The staff was also very honest. There were no hidden charges and no games. I am extremely satisfied and would give Gentec Services the highest recommendation. If you need a standby generator or main panel work, Gentec Services are the best. read more

GENTEC Services - Generator - Electricians Near Me - Tracy, California

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Had an electrical issue of GFCI's tripping and not resetting. The first company I called arrived as scheduled and the gentleman proceeded to tell me everything wrong with our current system. After an hour of checking provided an $8,100 price to replace sub panel and rewire three bathrooms. Called Gentec Services and technician Albert Moreno arrived as scheduled, (same day). He was quite personable, listened to my woes and went to work. Within an hour he traced down and corrected the issue and said our system was fine. He did all of this for the initial diagnostic fee of , wait for it....$125.00. I will never hesitate to use Genetic Services in the future. read more

I got really, really annoyed when PG&E would shut off my electricity due to PUBLIC SAFETY and high winds. I look outside and there is no wind at all. But, PG&E is trying to make a point and shuts it down. The worst part is that they don't seem to be in any big hurry to turn it back on. I decided I needed to get a Generator so I didn't have to keep trying to find Dry Ice and emptying out the fridge and freezer. As I was researching Generators, I find out that GENTEC does the wiring modifications to make Generators safer for me as well as folks working for PG&E - we want to make sure everyone is safe. I called GENTEC, they came out and gave me a quote. It's a big job and it isn't exactly cheap. Overall, they did a great job and for the price committed to. The prework that included estimates and getting permits was flawless. They don't markup the permits, it's just an extra pass through expense and the City of Plesanton sure makes things pricey. The work gets done neatly and they show up when they say they will and they finish when they say they will too! Can you believe that?!!!? Wait, they clean up after themselves too! But wait, they even walk you through how to use everything and tests the full operation before they leave. The follow up is solid and they show up and work with the Pleasanton city inspectors to get all the permits signed off! The generator is ready to go the next time PG&E decides to shut down power as a precaution for Public Safety. These folks are so good that I'm actually asking them for a bid to do other electrical work for me. Thanks Gentec!!! read more

Can't say enough about the great job Al and Rogellio did installing a new outlet in my master bathroom. They went above and beyond in ensuring the job was done right, and they cleaned up after the job. Glad I went on Diamond Certified Directory website and I also took a look at the reviews on Yelp. I saw the good and the bad and decided I would give GENTEC a try. The response was quick, the service was excellent, and the staff is great. I will not hesitate to call on them again for future work. Thanks guys...... Ella B. read more

Given all the PG&E issues we decided to put in a Generac standby generator. Most certified Generac installers have no reviews or poor reviews but came across Gentec. You also want to use the certified installer because you get a better manufacturer warranty and it requires a combination of gas an electrical work that needs to be coordinated (so doesn't really work to just have an electrician install these. They did a great job. Very professional. Well coordinated. Great communication. The install looked good. Highly recommend them for this type of work! read more

Dear yelp journal, I cannot say enough about Gentec. They responded so quickly and were willing to listen to my situation. After having been turned down numerous times for a situation regarding converting wiring for a Nest thermostat, Gentec had their tech call me to get a full break down of the situation so he could bring everything he needed for the job. Their intention was clear: get the job done the first time. Their technician was extremely courteous and helpful. He spent hours with me trying to come up with different solutions and spoke with Nest technical support. We weren't able to get the Nest to work because of incompatibility, so they reduced the price of the job for me. He cleaned up everything and left my home like he had never been there. Top quality job. Could not recommend them more strongly even though we were not able to get the desired outcome. read more

I was put off by the up front costs that I was quoted by a very aggressive female office person before I could even schedule an estimate. After reading some of the other reviews, I am thankful that I was spared from another money-mongering "Diamond-Certified" business. read more

Very happy with the electrical work that Gentec performed! Had some issues that we were living with, but finally decided to fix. Decided to go with Gentec because of their responsiveness. Called to make an appointment, was entered into their system, and received a call back an hour later to schedule. John Lopez, the electrician who came out, showed up on time and gave me a call before hand to let me know he was on his way. He explained what he was going to do and why before he did it. I was very impressed by his professionalism and kindness. The price was reasonable as well. Overall, all of our issues were fixed and we are very happy with the service performed. read more

I was handed an electrical mess from the prior home owners. After a couple of outrageous quotes from General contractors I came across GENTEC. After a year of stress from ridiculous quotes and worrying about safety etc we met Al who put that to rest in about 30 minutes. After a comprehensive inspection we were presented with many options as to what we needed, should and could do. The craftsmanship and professionalism exhibited by Ryan and David was amazing as well as the timeline they were able to start and complete the job. 5/5 customer service 5/5 professionalism 5/5 Quality of work 4/5 pricing (let's be honest, everyone wants to pay less) Overall, very happy with GENTEC and everyone involved. Thanks guys. read more

We were concerned that we had a burning smell in our house recently. Of course with all the smoke in the air it's very possible. After much concern we thought better be safe than sorry and have some electrical concerns checked out. Right away I thought of GENTEC. We had used them several years ago for a full panel update and air conditioning install also new lighting. Today Al arrived and throughly checked our outlet, and light fixture concerns. He also checked our air conditioner for signs of problems. He put our minds at ease. I highly recommend Al and GENTEC. read more

Today, when we were installing our sump pump, our GFCI outlet (installed by Gentec Services) kept tripping. I called Kris Weinsheimer my contact at Gentec. Kris was very responsive, understood my problem and the urgency (since the pump installer wanted to solve the problem while he was at our home), scheduled a call through his compaany and showed up himself in 20 minutes. He diagnosed the problem and fixed it so that the pump installtion team could complete their work. Kris is very customer-centric - responsive, competent and a quick problem solver. Thank you, Kris. read more

I found these guys through Yelp. I strongly recommend them. I called for help over the weekend and they called back first thing Monday. They showed up that afternoon. John, the guy who came to the house, was most professional - clean, respectful and, most important, knowledgeable. It was a harder job that expected, yet John was patient and determined to find and fix the problem - which he did. From start to finish, my experience with this company was extremely positive. I give them an A+ and recommend you give them a call. read more

Don't expect your apointment time to be honored. I had an extremely frustrating interaction with Gentec services. First they canceled their first two appointments on short notice (both on the day they were scheduled). Then the technician that showed up said, 'he wasn't the right person to do the work' -- even though I'd both emailed a detailed description of the work that was needeed and followed that up with a phone call prior to the appointment.' Tteh technician said, the work I needed couldn't be done. At which point I looked up the work on the internet which showed him a step by step process for how to do it. So then Gentec said they would send out the technician with the required knowledge on the following Monday at 3:00 PM. They then called Monday morning (again the day of the appointment - they don't seem organized enough to plan ahead to provide the customer with notice), to say they didn't know how to do the work. If they don't know how to do something, that's fine. Just say so up front. (even though the work I needed was fairly easy and I was able to find another provider to do it), What I don't appreciate is their missing 3 straight appointments before telling me that. If you have endless time to wait and reschedule appointments and then hope you happen to get one of their "knowledgeable" technicians, this is the company for you. You may also want to look up how to do the work on the internet, so their technician can reference that once they arrive at your house. read more

We recently moved back to Livermore and we were looking for someone to come in and do a rather large re-wire job for some electrical, ethernet and cable. I called later in the evening, because I am impatient, and also got the answering service. They did not try and upsell me, they were incerdibly helpful and most importantly got a hold of the Gentech team from which I received a call shortly thereafter. As for the work it was outstanding, fair price, and very clean. Their follow up to make sure everything was dialed in was very much appreciated as most companies hardly take the time to say thank you let alone follow up with a " How is everything call?" Kevin and Concord seems like a few "do it" yourselfers looking for free direction or there was a definite communication breakdown as to what they wanted...Inspections are not free. Certainly not the experience I had AND they came out to quote some more work and I never received a bill. Definitely recommend them. read more

Back in 2015, I was hired Gentec to installed a level 2 EV charge station outside the garage, technician did a good job, But this company GENTEC Service didn't obtain permits from the county do my job. I was found out by a inspector came inspect my solar panels project. He was told me that " he can give me a fine up to $500 ". I do ask this company " do I need permits? But they said NO. advice everyone not to choices gentec services. As they did a bad job back in 2015, I had a issued to pass the solar panels inspection. read more

They came to give us a quote on Tesla charger. We had 4 quotes - 2 including Genetic told us we needed to add new sub panel (~5k) and two told us that our panel enough wattage but just needed another 100k amp plug. I worked directly with PG&E to determine what our wattage was and found out we indeed had enough wattage. PG&E said our panel is 200KW and our work order was "like for like". We do NOT need a new panel, so Genetic and the other larger electrical company was wrong. I was upset and felt like they were trying to scam us to make more money. I would have gone to another electrician but my husband already paid Genetic some money and John, our sales rep, had made the effort to come back out and double check. They apologize and gave us a comparable rate as the other one. Since I had already started working w PG&E and the City, thought I would save myself ~100 by pulling the permits myself. The City charged me $89 and was difficult to maneuver. So after all the back and forth we got it installed. John and Genetic was very supportive and guided us through it all. read more

I want to give five stars for the customer service NICK HOPPER IS THE BEST however trying to make more money off consumers is sad I paid 149.99 this should include any fuse change, inspection and recommend service However the littelfuse 5x15mm 250v was my problem they wantEd to charge another 149.99 for some one to bring the fuse to me. I declined because I THOUGHT I COULD get the fuse FROM ANYWHERE After 4days LATER radio shack,Walmart, ace, orielly's no one had this fuse I am still waiting for amaZon and burning up read more

We needed a lot of electrical work done to our house. We found Gentec Services on Yelp and called them for an estimate. They sent AL M. to our house. We felt much more comfortable with Gentec than with the other companies we called, so we booked them. AL was in charge and two workers came with him. AL was really nice and very professional! Some of the work they did included installing; a new main panel (including moving the location), a new sub panel, arc fault breakers, and 3 new exterior lights (including compliant wiring). They also ran dedicated circuits to the washing machine & dryer and grounded a couple of outlets. We are really happy with the work they did and are confident that they did everything to code as requested. Also, we want to emphasize that AL M. and his crew were extremely knowledgeable & professional and they did an fantastic job! AL M. deserves a bonus! If we need more work done in the further, we will request AL M. Overall grade: A read more

OMG!! I wrote this review June 18, 2018!!!! 15 months later you respond????? What a joke!!!

My husband and I own a Tesla and our wall charger went out (not bad after almost 4 years). We were still covered under the Warranty (Nice) and Tesla arranged for Gentec to mount the new charger ! Asif, the 'Electrical Specialist' called to inform me that he was on his way, as promised, and arrived right on time ! He was dressed professionally, in a Gentec uniform, and was extremely polite. He obviously knew what he was doing and mounted the new Tesla charger in a reasonable amount of time. *** I would definitely use this company again !! I called Gentec and spoke with Debbie, I also let her know what a professional job Asif did and how well he represents their company. Great Job !!! read more

The company that I work for has been using Gentec for all of our server room HVAC work for just over a year now & we could not be more pleased with their service. These guys are professional, responsive and knowledgeable. They also did an excellent job installing a power supply for an electric car & completely renovated, repaired and cleaned up the duct work at my home. Awesome company! read more

Nic and Dave did a fantastic job. They cheerfully, and carefully, moved my stacked washer-dryer to reach the outlet which needed updating. Replaced the outdated outlet in short time. Then they equally carefully put everything back the way it was before. Outstanding attention to detail. Thanks very much. read more

Gentec team did a terrific job installing a Tesla wall connector in garage and also replacing some noisy bathroom fans throughout the house. Rapid response to my request for an estimate, Albert came by and it was clear he's done a ton of these Tesla installs and knew exactly how to get it done. Competitive price compared to other quotes, and fastest offer for when they could get it done. Team showed up on time, wearing masks, and even got the job done faster than estimated! Solved a few tricky problems with the bathroom fan installation, including connecting to ducting and even solved a couple other electrical issues in the bathrooms while they were there. Great communication, checked with me on key items, otherwise got the job done efficiently and with great workmanship. Highly recommend! read more

Always on time, wore a mask, and were super knowledgeable and helpful. Put up 5 complex and delicate crystal chandeliers and sconces. Each time went really well. They were a pleasure to have! read more

I have to admit that Gentec was the 12th electrical company that I called. Out of the 11 other companies, only two got back to me and never showed up for their scheduled appointments. Gentec was the only company that answered the phone, and Al and Ryan came right on time the next day. We had a lot of tedious work to be done, and the crew was efficient, detailed, professional, and just all around super helpful. They were adaptable and helped us decide on placement and design. A huge thank you to Al, Ryan and Dylan. It is always a pleasure to work with genuinely nice people. In the future, as we continue to update our new house, Gentec will be the 1st company I call. read more

Ryan the electrician was extremely helpful in figuring out a very strange problem that we had in a restaurant regarding our ventilation system, and the tricky electrical system attached to that. He went above and beyond to learn about a couple things that he had not seen before, and ultimately helped us find a solution and did not break the bank to do it. We would still be unable to operate if it wasn't for his ingenuity. read more

Called this company in order to get an estimate on replacing the electrical panel and upgrading the service to my '60s ranch house. We're planning on remodeling the kitchen and doing some upgrades, and the old panel's just not quite big enough. When I called to schedule an estimate, I was clearly speaking to a call-center worker who was working from a script. (red flag here) Then, after she'd already set up an appointment, she tells me that there will be a $59 'dispatch fee' for the estimate and a 'safety inspection' - to make sure all of my outlets are wired correctly and my kitchen and bath outlets all have GFIs. (BIG Red flag #2) No thanks, guys - I don't let them try to sell me new muffler bearings when I ask to have my tires rotated and balanced, and I change my own oil. When I sent them email through their website, telling them why I wouldn't be giving them my business, Joe responded "At least we answered the phone, some companies don't even do that." Niiiice. read more

Called to set up an appointment to get an estimate for upgrading our residential service to 200 AMP. Call was forwarded to a generic call center rep reading from a script and did not understand my request. Rep stated she would forward the request to the company and they would return my call the following week. The following week I get a call from the company. They can only provide 2 hr arrival windows, and the rep was very rude trying to set up the appointment that worked with my calendar. After 15 minutes of clarification and back and forth we finally agreed on a window - only at that point did the rep state there is a $60 charge to receive a quote. I told here I wasn't interested in their service if they had to charge for a quote, expecting some attempt to win my business. Instead the rep continued to be very rude, stating "sorry for wasting your time" and hung up on me. Highly unprofessional. Diamond Certified is a scam. read more

We have had GENTEC for several projects over the past few years. They have done several lighting projects, added outlets, installed quiet bathroom fans, and a custom home theater. Obviously we have been happy with them since we have used them for many things. We have had occasional minor problems, but they were prompty and cheerfully corrected. Joe is a honest hard working local business owner. He is not cheap, but but he is fair and does top qualiy work. He sometimes has ads in the Independent newspaper with discounts, so check there and you may save a bit. Update Nov 22 2013: I really like these guys personally so it is HARD to drop their rating but I just asked them to do some work and was very disappointed. I wanted to get retrofit LED for some fixtures they put in. The quote to change three bulbs in my ceiling $445, I rented a 14ft ladder from home depot and did it with a friend in less than an hour. And the quote to retrofit some CFLs to LEDs was as much as the original install where they had to cut the drywall and put in wiring for each can. Too expensive for me to consider fair anymore, and they took 19 days to get back to me with that pricing. So lose one star for price and one star for customer service. But they are nice. read more

I am happy with work wise but estimation went wrong. first person came, looked at electric panel and provided estimates which I felt was fair. City of pleasanton charges 90 $ for permit, these guys charged me 400$ just for permits. On day of work, new people arrived and said earlier estimates were wrong and scope of work has increased and actual cost went much higher. I am not sure if first person's estimates were right or later but did not feel everything right. I had to get it done on urgent basis so paid much higher cost. I am sure there are other contractors who are reasonable. Thanks, read more

Be careful if your women. They will take advantage of you. Had work done with them. I had a fountain outlet that wasn't getting any power to run the pump. The guy went on about how difficult it was to do. He gave my a estimate of $240. He finished in less than 20 mins. He didn't replace anything, just moved some wires around. My husband was so mad. How was I suppose to know. You expect a local company to be honest. I would never use them again & I will tell my friends to stay away. read more

Called these folks last weekend to set up an appointment for today at a target time of 1:00 p.m., with an overall window of 12:00 noon to 4:00 p.m., to install ceiling fans in my daughters' rooms because the AC is not enough to keep them from just about dying from the heat. Set up an appt with a related contractor for same time frame to deal with some work in the garage so only had to open the house for a minimum time. Other contractor showed up and did what he was to do. Time for appt today with Gentec came & went. No call, no text message. Called Gentec and after many rings it kicked over to a message system. I talked with a man who said he had no information about my appointment but would ask someone to call me. About 40 minutes later a man called who said he had no appt for me. Bad enough. But then he said (and kept repeating) "since it wasn't a regularly scheduled appt. there's not much I can do," and that just makes it worse. Not sure if this is an atypical experience, but from a diamond certified company, I expect at least some contrition for just completely blowing me off. Add to that the guy could only suggest I call back Monday and set up another appt. (rather than manning up and fixing his mistake now) and I can't see a single reason to give them a second chance. I guess my daughters continue to have to swelter. Thanks Gentec. read more

OK so had them come out to give an estimate. Guy was standing with me on my back patio for about 10 minutes taking down what I wanted. then got a bill for $69.00. That turns out to be $414 per hour if you look at it as time spent. All he did was write down my request and hand me a piece of paper. Bid was higher than all others on top of that. The call center said the fee was for an "inspection" but since he didn't look at anything not sure how that applies in my case. Feel like it was a rip-off... charge $69 for 10 minutes, bid high so you don't have to do work... do enough of those jobs you could make a fortune ! Wish I could give zero stars to these guys. read more

These guys are top notch. During my entire experience with them, they were probably some of the most professional and respectful contractors I have ever worked with. They were straightforward about cost, timing, etc. They were not the cheapest bid we got for the work, but very, very worth the slight bit extra for the professional job they did. They did a great job on replacing our electrical panel and installing a garage roof attic fan. They treated our home with care, doing a very neat job on all of the installation and cleaning up everything after they were done. I work from home, and they even ran an extension chord so that I could have power while they turned off the house power to replace the panel. I highly recommend Gentec. You will not be disappointed. read more

Excellent customer service and very professional electrician. Al was knowledgeable and friendly. Highly recommend this company!

When the power in our living room and - gasp - television went out a day before a scheduled event at our house, we freaked. Unable to enjoy our house without our living room lights and equipment (sad, I know), we had jerry-rigged a fix with extension cords, but we knew this was no way to live. So, we called Gentec Services. Sean showed up a few minutes early for the delivery window (I was frantically vacuuming), which was very surprising. He was neat, polite, professional, and got right to work. I know my husband stayed close by, both to answer any questions and try to learn, but Sean didn't seem to mind. He quickly went about diagnosing the problem. He ended up fixing not only the outage we had in the living room, but two dead outlets in the kitchen we had lived around for years. You don't know what joy is until you've turned on a garbage disposal that hasn't worked for years without a few uncomfortable contortions and an extension cord to an outlet that did work. Sean was amazing. Life after he left was immeasurably better. It was amazing. We were so sorry we hadn't called sooner. Got electrical issues? Call Gentec Services. They're very professional, very affordable, and very reliable. They are our electricians for life! read more

I called this company as it appeared in a booklet indicated of very high quality service. I wanted a video equipment installation. A person came out and he took my $60 or so and it took several weeks to get a quote for what I wanted. The quote was for approx. $5000. So, naturally, I wanted to know exactly what I was getting for this amount. I never got a response to my request !! I sent several emails. I ended up going elsewhere. UPDATE: Owner contacted me, verified my complaint and provided immediate refund ! This company listens to your feedback. Everyone deserves a second chance , don't you think so? read more