The food here is pretty consistent the few times I've been. Service is ok. Pretty casual vibes. It wasn't super busy when we got there, but by the time we were leaving, there was a line waiting. They have the call buttons to request a server to come to the table. I enjoy the seared garlic salmon nigiri, salmon with mayo and onions, and the hamachi Kama is a really good deal at only $13! They didn't have salmon collar today but that's another good one. read more

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My team and I were craving something different, so we decided to order from Genki Sushi. We initially tried ordering online, but it didn't go through, so we ended up calling in our order instead. One of my colleagues went to pick it up for us. We ordered about 16 items, but we realized we received 18. It also looked like we were accidentally charged for two extra bowls. Thankfully, the team handled it quickly and professionally. They refunded the mistake and even let us keep the extra bowls, which we really appreciated. Great customer service goes a long way. I personally tried the fried ebi, and the tempura was really good! It was crispy and delicious. Overall, despite the mix-up, their kindness and service left a positive impression. read more

Genki Sushi - Sushi Bars Near Me - Kapolei, Hawaii

Food here is not the same as it was before ! Service is not a good! Attention to detail and people trying to force you to pay for the bill when you're not ready to leave yet. Food quality is bad, too much mayo, not offering for condiments and utilities. Current manager or whoever is working does not really care about what the customer. 15 minutes to wait for dragon roll that taste like Ase is a complete waste of time read more

Genki Sushi - Dragon roll - Sushi Bars Near Me - Kapolei, Hawaii

Always delicious when dining at Genki Sushi! Fresh food, many choices, nice clean atmosphere, good customer service & we ate alot! Sashimi with the Ginger/Wasabi, Inari Sushi, Miso Soup, Baked Salmon, Poke Bowls, fresh salad & Baked Mussells was our go to tonight! Thanks Genki. read more

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Who doesn't love genki sushi? It's a great place to grab a bite by yourself, family or pretty much with anyone. It's definitely one of those spots that locals really enjoy due to their convenience & multiple locations. I'm usually at the pearlridge location but since I was in the area, decided to grab lunch here with my family. It's been a few months since I've had genkis. When ordering, you have to scan a QR code. They also had a QR to link to their WiFi (it was quick & easy). The ordering system itself on your phone was a bit confusing. My family & i wanted to put it all on the same bill but use separate phones. We eventually gave up & just ordered off one phone. I didn't like how you had to enter your email & phone number. I felt like it was unnecessary but it's ok. Ok on to the food - My go to's are always the onion salmon, spicy ahi & soft shell crab. I noticed they had a special on mentaki salmon bite which is a 1 pc nigiri that came on a big piece of nori. It was very flavorful but was $4ish for 1pc, not exactly budget friendly. I also ordered the sukiyaki bowl as I was craving for it. The portion was extremely small. I felt like it was Keiki size. Don't get me started on the soft shell crab... it was small as well. I get inflation and everything is expensive these days but dang... I didn't realize how small the portions are here now. The nigiri to my surprise, were still big pieces of fish so that was great. The service here was reallly great compared to other locations. The servers seemed like they loved their job & constantly made sure we were ok. Overall, I love genki's. But it's not as affordable as it used to be. Definitely not a good bang for your buck. It wasn't a bad experience. Just crazy how much you can spend here, considering it's a more laid back establishment, But you can't really find anything like it. read more

Genki Sushi - Soft Shell Crab - Sushi Bars Near Me - Kapolei, Hawaii

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Haven't visited for a bit. I was very surprised to see that the upkeep was lacking. I was unsure if the train cars that bring the food was dirty or had mildew/mold which caused concern. Service was not great this time around. We had to ask for individual dishes to put our wasabi in 3 times. We used the call button to get a refill of tea and it took both tables in our party to grab the workers attention. When pressing the button for the check that was another wait. The food is always ok nothing that wows and nothing that really disappoints. I did odred ramen to try it out and I wish the soup was served hotter. Just a personal preference, when I have soup I like it hot. It was warm, enough so that it was safe to feed my granddaughter immediately. Nothing wrong with that. read more

Genki Sushi - Not sure if that was dirty, stained, or mildew/mold - Sushi Bars Near Me - Kapolei, Hawaii

Yikes. Their portions went down while prices went up! The one thing that got me was them charging us .50 for a keiki cup! We thought it would be complimentary since we were dining in. My kiddo doesnt like drinking out of anything besides his own bottle so I wish they told us about the charge read more

Genki Sushi - Sushi Bars Near Me - Kapolei, Hawaii

I really wanted to love this place. I haven't been to a Genki in years and I was pretty excited to come here and have the same great food I'd gotten in previous trips. The server, Hope, was probably the highlight of the experience. Very attentive and polite. So kudos to her. The fried ika was a bit over cooked. The chefs sushi bowl, sunrise roll (I think that's what it's called) was good. Not my favorite place and food was decent. A little disappointing experience for my first time to a Genki in years. read more

This was always my go to location when I wanted genkis but my last couple visits has been going downhill. So second time I had to drop my rating... The service was terrible. Went in and got seated right away but anything after was terrible. Wanted refills on our drinks so we push the button and the waiter just stood in front too busy on his Apple Watch. Finally a lady came to refill waters for another table and she ended up helping us as well. At the end of our meal we push the button again to get the check and same thing. This time I saw our waiter look at the screen they have up front and turn off the notification or something because the lights stopped blinking and he then proceeded to go on his Apple Watch. We then pushed it again and he looked at their screen and walked away from it. Finally a lady came near us to clean a table so we asked her and she brought the check and the card reader. Worst service ever and quite frankly they're lucky I even left 15% tip... I shouldn't even have tipped with the service they provided. The food... it was coming out quickly but some things were obviously not fresh. The stuffed mushrooms were cold and some other fried dishes weren't hot. The fish was ok but it lacked flavor. Spicy tuna was bland along with a lot of other dishes. Once my go to sushi spot, now I might have to stay away. I may give them one more try because they used to give the best service as you'd see in my original rating so hopefully they improve but if not, that would make it 3 strikes for me. read more

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I placed an online order at 12:32, estimated time was 15 mins. Im on my way to genkis when I get a text message at 12:49 saying my order should be ready. I reached genkis around 1, walked to the register and no one's behind the counter. Waited another 5 mins while people just walk by looking at me not saying anything. Finally someone comes by and asked if I needed help. Order wasnt even ready till 1:30. Why even provide an estimated time or send a text if the order isn't even ready or close to being ready. No one even updates the orders. read more

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One of my go to fast food sushi spot. Went on a Friday and surprisingly it wasn't as busy as I thought it would be. Was instantly greeted and sat. Unfortunately the fryers were down so no Fried items. 3 stars because our baked muscle was pretty torched and one of the sushi specials did not look like the picture advertised. All in all it still good. read more

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$6 Fried Squid Combo. What in the shrinkflation Genki Kapolei?! The portion was absolutely disappointing. This was more like a snack than a meal. The staff weren't overbearing, which I appreciated, and service was fine overall. But this Kapolei location portion-to-price ratio is awful. When you're paying sit-down prices for fast-food-sized servings, it really makes you think twice about coming back. Between the small serving sizes and the rising prices, this visit at this location left me feeling like Genki is banking more on the name than on value. read more

Genki Sushi - $6 Fried Squid Combo. What in the shrinkflation?! Absolutely disappointing. - Sushi Bars Near Me - Kapolei, Hawaii

I don't know what happened from the last time I've been here, Which was like three months ago, but the service sucked, Their ahi was not that fresh you can taste it if you know you know, A lot of things change on their menu they don't have everything, Their steak smfh waste your money save your eight bucks, I used to go here a lot, and the food was always just perfect. Not good but just right. Now I don't know something it's just not right read more

Fast and quick service. Great food and friendly staff. The food is affordable and delicious

Pretty good eats for Genki Sushi! I would say they meet the same standards as other Genki's on the island. We go for decent eats and kid loves the delivery system as most Genki's have. Service team is a young crew, but good! If you're looking for GRINDZ on the sushi scene and fairly reasonable priced, these guys are a recommended place e! read more

This Genki Sushi is located in Kapolei Commons next to Crumbl and Corepower Yoga. The parking lot is large and has never been an issue. Upon arriving to the restaurant, you can scan a QR code to put your name, number and party size and they will text you when your table is ready. We like to come early on the weekends or early for dinner because it does get busy and the wait can get long. We usually don't have to wait too long, especially if you save the QR code link and add your name when you're on your way there. They have lots of booths and counters in the restaurant, but sometimes will not fill the whole place if they are short staffed. Upon being seated you will receive a QR code where you can scan it and order via your phone. There are also plastic menus at the table. You can also order through your server if you choose to. Mostly everything you order comes by train tableside, but if it is a hot item or something special they will deliver it to your table. Some of our favorites to order is their spicy ahi because it's a little different than most places and we like the tanginess of the sweet chili sauce that they use in their ahi. Seafood dynamite has shrimp tempura inside with imitation crab salad on top, finished with torched garlic mayo and unagi sauce. Some fried items such as: agedashi tofu (lightly breaded crispy tofu in a savory sauce, fried squid and vegetable tempura (string beans, mushroom, eggplant, pumpkin). We like to wash it down with some hot green tea (per request). Price is average for the amount and quality that you get. Prices are by plate color and range from $1.95-$6.75. The service is pretty average, but it's not bad. Everyone is friendly and most of the time they're really good about checking on you. Overall, this place has been one of our go-to sushi spot in Kapolei for years and will definitely come back again and again. read more

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This has been the best Genki I've been to on this island. Their menu has variety and they rarely have things out of order unlike other Genki's. The ramen is delicious and flavorful. Service is fast and friendly. The place is clean and I love that they have bathrooms inside the restaurant. #1 Genki on the island in my books. read more

Whenever I come back home to visit, Genki sushi is either my first stop or need to go on my first day. This place definitely changed in the past 3 years. Went around 4pm and got seated quickly. No iPads to order so I figured the staff were going to take our order. Waited 5 mins still no one checking on us so I had asked how do we order and replied, you need to scan the barcode and order on your phone (I thought it's just a menu). So tried ordering, internet wasn't loading so I called someone again and told them it's not loading can they just take my order which they did. Food is always good, a lot of rice in the nigiri which got me fool real quick. Other than the service everything looked the same. I wish they had the iPad and belt still. That was the best part. Not sure if other locations has it. read more

Genki Sushi - Sushi Bars Near Me - Kapolei, Hawaii

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Came in before closing time and was told take out only. If last seating is before closing listing time should be changed. Management should know that staff trying to exit early is not worth ruining customer service. Asking parties to order quickly because the kitchen would be closing at nine or offering options would've been proper protocol for most restaurants. Telling guests as they walk in previous to closing time, we only are taking take out, is unacceptable and horrible customer service for a sit down restaurant. We come here very regularly, might have to change to Waipio. read more

Genki Sushi - Sushi Bars Near Me - Kapolei, Hawaii

Shout out to Josiah at Genki Sushi for the great service! He was very attentive and checked in often. Such a sweet and friendly server. Mahalo! read more

Been here a few times already. Hostess and servers were welcoming and nice. The food quality is good. We love genki and for my family it is always a go to restaurant. Highly recommend this place when you're looking for a quick and easy to go and drop by, or having a nice family meal for a good price. read more

Genki is a quick fix for fast sushi. I always get the soft shell crab, baked mussels and wing zings. The Somen salad is very good too. The only thing I don't like is the QR ordering system. The app is difficult to navigate and always gives me a literal headache having to scroll each item one by one. They do offer traditional menus but the servers will not offer to take your order for you. The train delivery is cute! Food came out pretty fast but couldn't understand why the steamed rice and green salad took the longest, ended up cancelling those since we didn't need it at that point. read more

Genki Sushi - Spicy Tuna String Bean Roll - Sushi Bars Near Me - Kapolei, Hawaii

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Hola, people complaining about service, this is a conveyor belt sushi place, where you have to order and pick up food on your own, don't expect the employees to come to your table every 5 minutes like in a silverware place. 5 stars. read more

Ordered 5 items, it took nearly an hour for 4 of the 5 things to be served. A couple of things were items like cold tofu, that came out 45 min into our meal. Things came out 1 at a time. Very disappointed in the experience. We went at 4:30 ish so there wasnt a line or anything. It wasnt crowded at all... a couple that sat next to us got the same item that I ordered before us... they were seated 20 min after us... no wonder why it had only 3 stars. Well im giving them 1 star... we cancelled our last plate, which was a garlic salmon... read more

Genki is a local favorite to get a quick bite of sushi. The quality is decent, but they're no Hihimanu. Service today was a little slow, but I didn't see too many workers. Servers bring drinks, chopsticks, mini containers for wasabi, etc... Sushi is delivered on a conveyor belt "bullet train" and our oder came pretty quickly. I over ate as I normally do because the sushi comes so fast. Genki Kapolei is located in the Kapolei Commons Shopping Center between Crumbl Cookies and CorePower Yoga and across from Ruby Tuesdays. Plenty of parking. Give them a try and don't over eat like I do. Alooooooooha and happy eating. read more

Genki Sushi - Nigri Ahi Poke/Spicy Tuna - Sushi Bars Near Me - Kapolei, Hawaii

I consider Genki Sushi a fast food sit down sushi restaurant. We got seated right away and ordered hot tea and water with the server. I plugged in our order with the tablet on the table and the bullet conveyor brought our food around 3 minutes later. I had the spicy ahi bowl. For $5.85, the portion was pretty small (maybe 3 oz), but for me it was good since I don't eat much anyway. The ahi was fresh and I love how Genki prepares their spicy ahi. The bowl comes with sushi rice and unagi sauce drizzled on the fish. This location is very spacious and clean. Lots of parking since it is located at Kapolei Commons next to Crumbl. read more

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Genki, in general, is very good for the $. But food poisoning can be fatal. They need to be a bit more aware of their food-handling practices. I've never had this happen before and I go to several different locations. Sad read more

My party and I went at 4:30pm on a Saturday. There were not a lot of people so service was quick. Food tasted amazing as per usual. Servers were very attentive in bringing food, water, and the check. My only complaint is cleanliness and prices. The little bullet train and its pad didn't look like they have been cleaned in a while. The prices are HIGH! I feel like a lot of their items are overcharged which is why I dont come as often. read more

Genki Sushi - Ultimate Trio Nigiri - Sushi Bars Near Me - Kapolei, Hawaii

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First, there was a bathroom Which I always have to go friendly fresh delicious food. We had ours to go this time. read more

Genki Sushi - Menu - Sushi Bars Near Me - Kapolei, Hawaii

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For a popular chain restaurant, this location is filthy. The one place they usually sit me, I could smell dirty mop smell. Counter and behind counter parts looked like they've never been cleaned. Customer service was okay. After signing in, they never come out to call me. I had to go in three times to check if maybe they call my name. read more

Genki Sushi is a favorite of many, including me. I love to come here occasionally, and the last time I visited, I overheard the girls working at the front gossiping and talking about someone. I think this is unprofessional and just degrading, no matter what the context is. I enjoy coming here with my family, and I know others do too, but with this kind of professionalism, it is not enjoyable. Management should do better at supervising these girls and keep them on track. Also, the food tasted like trash, definitely not coming back anymore. read more

I cannot understand the infatuation with Genki sushi and why people stand in line. Price The prices for the food that you get is crazy. There is no value in the food that they serve. Food Salmon was like biting into cardboard. If I lifted the piece of fish on its own it would have been like a diving board. Karaage was burnt. But the funniest part was that the inside was raw. Sukiyaki Bowl was more fat than meat. And the meat was dry. How can people eat this stuff! Service When we let them know about the raw chicken they said they would get another out shortly. We ended up waiting for 10-15 minutes. The server came by and asked if we got the chicken. We didn't and we told him that we didn't need it. Again, I just don't get it. I drive by even on the weekdays and there is a line. Mind blown read more

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"Never trust spiritual leader who cannot dance." -Mr. Miyagi Genki Sushi is consistent with being... Genki Sushi! Sushi that is considered "fast food" by Sushi purists. Yet many forget that the origins go back to Japan and with all my visits I've only received fresh fish! My bestie invited me to join her at Genki Sushi so she could use up her gift card. Absolutely! We arrived to a busy scene and a 10-minute wait was part of the deal. It's all good as it allowed us to chat more about what we would be eating tomorrow and the next day! Lol! 'Cause that's how we roll! Boom! It's our turn to sit at the conveyer belt and decide what to order! For bestie it was like Groundhog Day all over again as she only order's Nigiri: Salmon, Tako, and Tamago! For me, it seemed like half the items I wanted were not available. I decided on Cali Tempura Rolls x2 and Unagi Nigiri. We received all dishes fast! Another experience where Genki Sushi was good enough, just not memorable. Fresh, affordable, fast and okay! In the end, we both agreed that the biggest strike was not having much "black plates" offered! Bestie not only had a gift card to use, but also a free "black plate" offer. Nope she couldn't use it because this location failed in not having much choices! 3-Stars! read more

Genki Sushi - Unagi Nigiri and California Tempura Rolls! Good enough! - Sushi Bars Near Me - Kapolei, Hawaii

I'm very familiar with Genki Sushi but don't normally come out to Kapolei--especially for food. My friend suggested we grab dinner here as it's conveniently located next to Crumbl Cookie which we both wanted to check out! I didn't mind coming here as it allowed me the chance to use a gift card I was given as well as check out this location! Compared to the other locations, this location is cleaner, less crowded, and has more seating. When we arrived we were seated immediately. The ordering process is the same. You order on the tablet and wait for your dishes to come out. The one thing I wish they had was a visual menu so I could see what color plate each item was. I'm a creature of habit so I got my usual--Salmon Nigiri, Tako Nigiri, and Tamago Nigiri. It tasted just like their other locations and wasn't anything special. It's always a good value and it was fresh. All of our items came out relatively fast and we were checked in on occasionally which was appreciated. Genki is located inside the Kapolei Commons shopping center where there's ample parking. Out of all the Genki's I've been to I enjoyed this one the most. The food is good, the service was friendly and fast, and we were in and out in no time! read more

Genki Sushi - Salmon Nigiri (Front), Tamago Nigiri (Back), and Tako Nigiri (Back) - Sushi Bars Near Me - Kapolei, Hawaii

I usually have a great time at genki, we have been many times, in kapoeli, miliani, its more than a weekly thing we do. Well today we went to genki in kapolei, and the service was so unprofessional. We got sat, didnt hear anything from our server until over 10 minutes in when we used the call server button. She said "do you guys need something" we say "drinks please" so she puts the order in for drinks. We eat, dont get checked on at all during our meal. Press the button again "can we please get a water" only 2 times we seen our server was when we pressed the button, im not sure if they only come if there called but we have never had this problem any other time at genki sushi. read more

Food was good. Service good. Issue arose when trying to pay with our gift card. There were no signs and no one informed us that they "weren't accepting gift cards until January." How is that legal? The gift card was purchaced in November and definitely activated. But that doesn't matter, the cashier refused to take it. That is some BS. read more

Had lunch with my wife and niece. It was my first time at this location since covid. I thought the food today was above average for the Genki franchise. I didn't like that you have to order online through their app. Otherwise the service was good. read more

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Average Food And Service! Food And Service Earns 3 Out Of 5 Stars! The Servers Did An Amazing Job!!!! The Workers In The Kitchen Sent Out The Wrong Orders And We Had To Wait A Little Longer For The Correct Orders. . read more

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We did take out on a Wednesday night. It was a busy night so we took our food to go! The karaage chicken was burnt and tasteless, the sauce for the tempura pumpkin was spilled all over the container making it soggy, and the poke bowl was mushed ahi! We called the manager the next day and her response was was "Oh we've had complaints before" when we said we'll never come here again she replied..."oh that's too bad" What horrible customer service!!! She said she also was working there for about three years! Maybe you should go to customer service training!!!! read more

Genki Sushi - Sushi Bars Near Me - Kapolei, Hawaii

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The prices are pretty fair depending on what you order. I've only compared to similar sushi places near by. I really like this one because it's close to the EV charger. The service here is very good. Zee is a pro and takes pride in his work. He's very fast with the technology and I appreciate that. Everyone in general is very nice. The only real complaint that I have is the wifi and the self order system. It's pretty bad. It takes forever to actually order. Most of the time I just order with the person instead because it takes so long. This is likely due to overly large images on the order page. This is common issue and can be fixed by reducing the resolution of the image on the website. Other than that I do enjoy this play. Would happily update this to a 5 star if the order page works as it's intended. The music is fun and the place is clean. read more