The wait was super fast--we checked in via QR code at 6:31pm and got a "table ready" text just two minutes later at 6:33pm. We were quickly seated and started ordering through the Toast system. Ordering was a little confusing at first since we were ordering as a group but also placing individual orders. We didn't realize that if someone submits their order while others still have items in their cart, it can send everything through and clear the remaining items. My husband ended up resubmitting his order thinking it didn't go through, which resulted in a couple duplicate items. Thankfully, our server was very kind, patient, and helpful. She fixed the duplicates and missing items without any issues, and I really appreciated her help. It sounds like this is a common issue with the system, so hopefully there are some software improvements coming. Overall, the food was good and the service was great despite the tech hiccup. We'd still come back again, just more aware of how the ordering system works next time. read more

Typical Genki. Nothing negative. Nothing that stands to wow me either. Pretty quiet but seems busy. The food is why you'd expect outa Genki minus the conveyor. Service was by the robot. Very little human interaction. I'll still go, but it's nothing to write home about. read more

Biggest disappointment. Loved coming here with my kids in the past ( in Kapolei). Joined the wait list through the QR code outside, and got only one update about our wait status (31 minutes later)...as well as watched people leave, so we walked in and there were several empty tables. Hostess said they were dirty and we waited another at least another 5 minutes for them to clean a table. Waited at least another 5 minutes or so to order; expected a server to take it or at least direct us to use the QR code on the table,, but no one even came by. NO customer service the entire time, no checking if we needed anything except when we first sat down and asked us for our drink order before looking at the printed menus on the table ( another reason we were confused regarding ordering / QR code usage). Our food was just ok; nothing special and obviously premade as the sushi came out rather quickly. The only good thing was the robot bringing out two plates, but even that required staff to reset, so not sure why they're even needed. Then to pay the bill/- tried to do that on my phone too, but it said to see my server, and that was another 5 minutes or so wait to get any one of them to our table. Not sure if service would have been better if I was not a haoli here... Just saw my wait list status has me as a no show-- even though we face them our name/ waitlist info when we entered the place ( not calling it a restart this point). Bottom line/- run from this place and save your money-// or better yet, buy the poke at Foodland in the same shopping center ( like we did)-- but eat it at the beach or a park instead. read more

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Very pleased with this stop! We stopped here for lunch after the beach. It was busy but no wait at all. They had us order and pay our tab off a QR code and then our food was brought out by a moving robot. They had a nice mix of music playing and the employees were nice. The food quality was 10/10. Everything was priced reasonably. I loved my sushi. I think it's worth a try. read more

Genki Sushi - Sushi Bars Near Me - Ewa Beach, Hawaii

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Though they don't have the conveyor belt sushi anymore since they have renovated, they now have a robot that brings your food to the table. It's cool and we didn't have any issues nor missing orders. The staff were friendly, attentive and welcoming and we got seated pretty fast on a Sunday (dinner time) and after scanning their QR code on their frontdoor. The food was okay, nothing really stood out. I can't remember all the dishes we ordered, and I forgot to take pictures of all of them, but definitely order the Maui Strong Bowl. It's a mini rice bowl with garlic salmon and spicy tuna, and it's part of their Maui Strong Special Menu which is one thing that I really appreciate about Genki Sushi. From their poster, they've donated $85,000 to the Hawaii Community Foundation from August 2023 to July 2024 to support Maui's recovery. I'd love to recommend this place, especially knowing they're giving back to the community! read more

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I love that this location I put in a massive order and they had made it in the recommended time for takeout and also didn't mess up the order or have anything missing even when there dine inside was busy I'm sure they will see me soon again keep up the good work read more

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Been in Mainland for 12 years, visiting and Genki in Ewa was our spot ad it was right near the house. Ewa Beach is completely different and our Genki Sushi was nothing like the original back in the day. No conveyor belt which was a highlight of visits in the past, replaced with robots which I found cool- but still miss the endless conveyor belt of sushi selections going around & around. Still use the colored plate pricing. Menu is easy to read, and has so much to pick from. The Garlic Chicken was still delicious, which was a favorite. Overall the rest of our selections were okay. Not as good as my memory recalls, but okay. The Staff is what made our walk down memory lane amazing, everyone was friendly & attentive. The young lady who took care of us was patient, actually took our order without the QR Code hassle which for us older folks can be confusing - LOL She saw that I was fascinated by the robots so she had some of our food delivered by them which was awesome. Wife said creepy, I thought it was pretty cool. She also brought us extra sauce for our chicken without us asking. Food outside of garlic chicken (delicious) was a 3 to 3 1/2, but the Staff took it overall to a 4. read more

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The ever beach location is just something special as far as customer service. They don't have the fancy carousel or anything like that that brings you your food. But it's the people that work there that are awesome! Thank you for taking care of us all these years! read more

Genki Sushi - Later dinner - Sushi Bars Near Me - Ewa Beach, Hawaii

First of all, if you're a sushi snob, I'm not sure why you'd be entertaining the thought of dining at Genki. Not trying to knock the food there, but I'm just saying. You won't find award winning omakase here, let's start with that. Especially if you're in Ewa. But now that we've cleared the air, let's get into it. The Ewa Genki has an interesting layout. It was built to feature the belt of rotating dishes, but nowadays it isn't in use, so... now it's just not very space efficient. The servers there are, for the most part, a revolving door of younger high school/college students so although you get the enthusiasm, they're still learning the ropes. But you can take the good with the bad on that because for the most part, we've all been there. When it comes to the food, I have to admit, it's always made well and they feature some good one off dishes. My favorite is the kanikama tempura. I always order it with the sauce on the side because sometimes it over powers the taste of the sushi, but as a condiment/side dipper: Quite good. The agadashi tofu, Teri chicken bowl, tamago sushi and karaage chicken are among other family favorites but by all means, if something appeals to you, I implore you to try it. So do I recommend Genki Sushi? Yes, but do know that some plates have more value than others. So as long as you can find the value you're looking for, you'll enjoy yourself as well. And if not... maybe adjust your expectations a touch? lol Hope to see you there read more

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Genki updated their menu and ordering system. I honestly don't like having to order from my phone while dining in, I'd rather a waiter take our order. Also, they no longer have somen salad and soft shell crab! I still like Genki, but only eat here because it's right next to my house. read more

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To rate Genki fairly, I'd just like to preface this 4 star rating with a reminder that this is NOT a real sushi bar, nor do they have sushi chefs preparing your dishes. Genki is more of a fast food type of eatery, that will come in clutch for those days you just want to have a "cheaper" meal with variety. My wife and I frequently Genki a few times a year because they are close to home and they really do hit the spot with the many options on their menu. Our go-to items are pretty much the same as what we get in other sushi bars, with a mixture of freshly prepared nigiri and some dishes from the kitchen. Service here can be hit or miss, but thankfully, this location has implemented the QR code ordering (last year or so), unlike before when they were still a location that ran the traditional table service. This Ewa Beach location can get busy at times, and I usually see the servers doing their very best to accommodate all diners and the load of take out. With the new renovations, more families can be seated at a time, so I'm really glad they decided to make that change! From what I recall last night, the restaurant was packed with 4-top tables; it was bright and quite crowded. Definitely back to life after the shut down of their conveyor belt taking up so much space in the tiny restaurant. If you go to Genki, please don't expect a 5 star authentic sushi experience. Just go for a casual meal of yummy food, and (I believe) you'll leave satisfied. Oh ya and don't get freaked out by the new non-human staff LOL! They got these (malfunctioning) robots now.. kinda funny cuz we witnessed these bots delivering food to wrong tables. I think they need to be retrained! Haha it reminds me of "that one coworker" who's actually trying, but they're just a few screws loose!..... Enjoy! :) read more

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First time here since newly renovated! We came perfect timing, empty, & apparently we brought the crowd because soon after we started eating it started to pick up with customers! I prefer their sushi over their Ala Moana location! Everything came out fairly quick! Hot & Fresh, so delicious. Of course hubby & I had to get our favorites, garlic salmon & spicy ahi nigiri! My babies enjoyed their fries and chicken katsu per usual. My one year old was shook there was a robot delivering his bowl of rice lol read more

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Newly renovated. No more conveyor belts. New is the Keenon robot that delivers your food to your table. First, you get on waiting list to get seated with a QR code. Then you order food using another QR code. Drinks ordered/delivered from human server. They're still working out the bugs with the new system. The robot delivered someone else's order to our table. Some people in our party requested to order from the human server to make ordering simpler and easier. Menu appears to be pretty much the same as before but with the addition of some bento options. Robot needs some AI to develop aloha spirit. Bottom Line: Can't replace human touch with Apps and Bots. read more

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Came here after church yesterday because I had a sushi craving and we haven't gone to Genki in a long time. This hits the spot for now as I want some high end sushi. We ordered sukiyaki, the Maui special bowl, fried sweet potato, the crunchy salmon roll special, hamachi nigiri, unagi roll, and tempura string bean nigiri. I ordered a melon soda but they were sold out. No pictures as I was hungry and thought about it after. Food was small and for the price possibly not worth it. It hit the craving though. Service was pretty good. The server did come by if the amusing robot didn't have our food. read more

Fries & udon came out cold. Asked for fresh fries & the just refried the cold ones. Fried eggplant came out looking like it was dumped on the plate. Nothing like the picture. We also got a ebi fry that barely had a shrimp inside for $6 There's no reason for it to looked like they're rushing the order. There was only 2 of us & 2 more other people in the restaurant. If you're paying that much $4 for fries & $5 for udon you'd at least like them to be hot. Please do better Genki!! read more

Genki Sushi - Potato fries, fried eggplant & udon - Sushi Bars Near Me - Ewa Beach, Hawaii

I would agree with majority of reviewers on put rating as 3/5. Service is prompt and fast, food is good and good. What this place is lucking is any ambience. Strong option for lunch, not good for dinner. read more

Still the best Genki on Oahu. The fish is fresh, the restaurant is clean, the staff are all friendly. The robots are a fun touch, and I like them better than the bullet train at the Kapolei location. We drive past the one in Kapolei because this one is just plain better. read more

Almost every weekend I get spicy tuna. It's usually very good. Last weekend it was bad, dry, old tuna no tobiko! I was hungry so I ate it. Thought it was just a one time thing. Just got it again and even worse!!! Even though I'm hungry, I can't eat it! Old tuna, dry, no tobiko, no taste, really bad!!! read more

Genki Sushi - Spicy tuna - Sushi Bars Near Me - Ewa Beach, Hawaii

Haven't been to this place is several years. Wanted to see how it was after renovation and with their new robot. Probably short staffed, but why did I wait 20 min for 3 small plates. My son wanted tekka maki and kanikama (imitation crab).... I decided to get myself an ikura nigiri as a little snack. Very upsetting to open it up looking like this piece of sh**. I wouldnt have waited 20min for a basic tekka, crab meat, and ikura if I dined in, right?? Pearlridge and other locations never take this long. Terrible. Only priority is the people dining in I guess. I'll keep it at 1 star from 9 years ago. :( read more

Genki Sushi - Ikura, kanikama - Sushi Bars Near Me - Ewa Beach, Hawaii

They forgot multiple items I ordered! I ordered 2 Sukiyaki Udon and didn't receive any soup. I also ordered the fried squid combo and also didn't received it. The service takes too long, just to wait for the order to be uncomplete. read more

We love coming to this Genki location. Is very family friendly and can even accommodate groups of people. Since it is newly renovated, they now have a robot delivering the food. The workers are sweet and were even giving all the kids balloons. The food is always fresh and we like to come here with our kids because they do offer some items that the kids can enjoy like French fries. The prices are very affordable. They even offer military discount on certain days of the week. read more

It's been awhile since I ate at Genki, but on a whim and since we have out of town family here, picked up a platter. Picked up at the Kapolei location and the wait was approximately 15 -20 minutes. Platter was good. Looks like the sushi is smaller in size. I remember when it completely filled the platter, and there was no space. Now...a bit disappointing. They did however give a condiment box that was filled with pickled ginger, wasabi and soy sauce. Quite impressive! Overall, Genki is not what it used to be, and I'll go elsewhere the next time around. read more

We visited here for lunch in Feb 23 so we missed out on the robot waiter! Would definitely like to check that out. Ben was bummed they didn't have the conveyor belt sushi like he remembered. Friendly welcome here. I really enjoyed my sushi, we tried 3 different things. Quality, fast, casual sushi-tasty! read more

Genki Sushi - Simple and tasty roll and outside view on a cloudy day 2023 - Sushi Bars Near Me - Ewa Beach, Hawaii

Came here for dinner and I was super hungry. The service was good, we were always checked up on. Not sure if this is new, it's new to me for this location but you can now order your food through your phone or a tablet by scanning the QR code. I like this way of ordering, it's easier for the customers and the employees. Something was definitely in the air that made their food 10x more delicious. My teriyaki chicken bowl was the most delicious it ever was! Comparing my photo below from this visit to my previous visit, you could just tell the chicken was cooked and seasoned well, you could see the sauce on it! I wish the teriyaki chicken bowl had the same consistency like my previous visits. Also tried the unagi roll for the first time, im obsessed with unagi sauce but the eel is meh, wouldn't get it again. read more

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This was their Takoyaki. Absolutely no sauce or garnishes as advertised. Chef must really not pay attention bc this is a big detail. Its not the same without IYKYK, so this was a waste of $12 & they gave tempura sauce when I had nothing if that sort. It definitely still has the same small portions so with thst being said, I will wait to go #SushiSpot instead of going w my cravings. So bunk! read more

Genki Sushi - Sushi Bars Near Me - Ewa Beach, Hawaii

The servers are rude. It took more than 45 mins for 3 items which were purchased online. Then my child found some metal type object in their stuffed mushrooms. So pilau. read more

Genki Sushi - Where it came from - Sushi Bars Near Me - Ewa Beach, Hawaii

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We usually order take out from here through their website since it always look busy on the inside. Take out has always been delicious and our orders were correct all the time. The food, especially the sushi, was very fresh for take out. We actually dined in for the first time and wow, this place is very dirty. The staff was very nice but the restaurant needs a thorough cleaning, sanitizing and organizing . The floors was dirty and heavy with dirt and grime. Our table and booth seats were greasy. I almost lost my appetite. Restaurant supplies were stored in the front and visible to see. The sink/drinks area were extremely unorganized and unkempt. Overall, I would only continue to do take out and not dine in anymore. read more

Genki Sushi - Take out - Sushi Bars Near Me - Ewa Beach, Hawaii

Great food and service is quick. Had a wide variety of food selections! ........................ :) read more

Food was great and service was good! Someone in our party left their bag too and they kept it for us until we came back. Very nice

Enjoyed Genki Ewa. Service was excellent, tea was always served hot. Nigiri sushi was ono and fresh. Karaagi chicken served hot. Relaxing atmosphere. Appreciated the attentive service. Every place is expensive no matter where you go and Genki is no different. But service and fresh food must be on point and it was. read more

The food is as okay to say that was the best thing to say about the place. The servers looked as if they didn't want to be at work. I still tipped them above the normal 15%-20%. One thing that's a big problem for me is the chit chat with the workers using another language. It is unpleasant and unprofessional to do this in any service based industry. If a customer approaches you and speaks another language that is acceptable. However to do so among yourselves is disrespectful. This type of thing is customer service basics 101 and should never be done. Especially if the person can understand you and you think they can't. Talking about other customers and knowing they'll never know because you're saying in another language is UNACCEPTABLE. Be more mindful of your interactions because you may find yourself and your establishment on social media being called out for bad service. read more

i'm honestly so disappointed. i orders 2 fried squids and got burnt inedible pieces and one singular tiny ring. i also ordered 2 deep fried rolls which comes with 4 pieces each, i received a mangled 6 pieces. i usually love this location but this was ridiculous. i hope nobody else got this level of half ass food service that i did. read more

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I understand we came in @ 2030 & the place is closed at 2100. I didn't like being rushed to order when we initially sat down. She was nice but yea that "rushed" energy is what she was giving. So our order comes we start eating then she comes around again stating if we wanted to do our LAST order? Huh? Yea ok we'll order our last order...I was disappointed because I enjoy this Genki...but yea thats over now. The wrong receipt was given to me, then when I received the correct one I couldn't use the QR code on it to pay. So while I'm at the register paying she asks if she can take our dishes I said yes, then she asked if I was going to eat my takoyaki of course I am (dem bad boys are scorching hot so of course I'm going to let them cool down) she said ok I'm going to put them in a takeout box. WTH? The woman at the register told her their still eating and apologized, I told her it's alright I understand yall trying to leave. I left a 10% tip which is pretty bad in my book. My wife put it best when she said, they should've stopped their dine-in 2000. Instead of taking people and then rushing them. read more

Yelp Genki sushi We were in the mood for sushi and did a quick little drive over to Genki sushi. What you need to know about Genki sushi is that it is straightforward sushi with your standard rolls and options. The rolls come As half rolls which allow for you to try various rolls without over ordering. However, it is helpful to remember this fact when ordering take out so you can plan to get enough food. we got salmon nigiri, a dragon roll, crunchy Ebi roll (shrimp for non locals), California roll, spicy tuna roll, and vegetable tempura. The dragon roll was our favorite, and you can never go wrong with salmon nigiri . We ordered to go and they were fairly quick. Other important notes: the spicy tuna roll tasted a little different than usual, likely due to the National sriracha shortage (until we meet again sriracha! ). They also have bento boxes, party platters for a group of people (or a post break up romantic comedy movie binge night), poke bowls and miso soup of course. Full disclosure- I've only eaten take out so I can't speak to the in house dining experience, but they do serve sushi via conveyor belt. read more

Genki Sushi - Wait list QR code - Sushi Bars Near Me - Ewa Beach, Hawaii

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Always fresh and delicious. Clean environment and helpful staff. Marie sure to grab your good quickly from the robot servers tho.

Poor service. I waited using their waitlist. The lady took in the other people who were not on the waitlist. I also saw her clear my name and she walked away... cmon man.. why tell people to use the waitlist but you don't follow it. This happed just now. Been coming here for years, never coming back here again. read more

First time ever eating at this location since moving to Ewa in 2022. First impression was "this store needs a remodel". We usually dine in at Waikeles one but on a Friday , during lunch time, my wait was like an hour. The Ewa location is located in the same center as Foodland and Hawaii USA FCU. They have a small parking lot located right in front the restaurant. My daughter got seated right away when I told her to put our name down. I've got to say the servers here are waaaaay more personable and sweet compared to Waikeles location. April and Aunty Darian(i think was her name) were always on it, checking in on us. Now to order you must do it on your phone. They print you a QR code to scan and order from your device. So make sure its charged before going. They also don't have a working train or belt. The sushi chef was really fast and made all my orders really tasty. Our go to here is the stuffed mushroom, tuna bomb,ikura,seared spicy salmon,green bean nigiri, and fried ika. My kids love the tamago and tamago udon along with the furikake fries. I did notice LOTS of built up dust. It's all over their light fixtures and ceiling and belt. Again this place does need a upgrade. Other than that service was great and food was good. read more

Genki Sushi - Cali roll,ikura,tuna bomb,string bean tempura, ocean salad tofu - Sushi Bars Near Me - Ewa Beach, Hawaii

We sat down and as asked to use the QR code to order no problem even though I hate that. Then, as the sushi comes we still don't have wasabi, ginger or plates even though we are one of two tables in the whole restaurant. It takes another 5 minutes after we ask to get them. I guess they don't do it ahead of time even though it's in plastic Togo containers? Then, we request the ticket to checkout and they give it to us quickly but I'm still sitting here 10 minutes later. Service is terrible. Food was ok. read more

The restaurant is very clean after the renovation and the staff were all friendly. The food-serving robot was our only reason for going here and was definitely just as fun as having a conveyor belt. It plays a song while rolling up to your table with a peppy tune that gets better everytime you hear it. We got everything delivered correctly and just as fast as a normal waiter would bring it. The bento option is cool but would be great if it was customizable. I would rank this Genki Sushi as the second best on the island- behind Pearlridge with the Shinkansen (electric trains) delivering food. read more

Genki Sushi - Sushi Dragon Roll - Sushi Bars Near Me - Ewa Beach, Hawaii

Jacelen was amazing !! SO hospitable and SO kind and funny!! The food was amazing but I hope Jace len gets a raise !!! :)