I had never heard of someone's gums being too big…read more.. Until my son got braces and they said that they could not get his front teeth together because his gums were to big. In comes this establishment. They took care of it... a short laser surgery later and my sons braces are back on track. The were great to my boy and he handled everything well! Really good people and the surgery was quick and almost painless. They made my son comfortable and treated him right! I really appreciate the people here... what could have been traumatic was a piece of cake thanks to them!

I was ISO dental specialty attention for my girlfriend with a gum condition her dentist hasn't seen…read morebefore. So I called this practice this morning to see about an appointment. I spoke with someone named "Keith" who sounded like he either worked for a call center or this was his first call. I explained the urgency and was first offered an appointment 6 weeks out. When I questioned that and offered that we could really go to any location, he was only able to bring that forward by 4 weeks to mid- June. Maybe I got the wrong agent, but it would seem most practices are more accommodating of urgent care scenarios. As it stands, I'm unlikely to use this practice for any of my needs simply because apathy at the front desk usually has deeper roots.

First, I highly recommend Dr. Bodapoti! My oral surgery went…read moresmoothly. The oral sedation worked perfectly. I don't remember anything specific about my surgery or anything I said during it. That is my kind of dental experience! Later that evening Dr. Bodapoti texted me to check on how I was doing and gave me some advice about treating potential congestion. She has a good chair-side manner. She explained what my teeth required and different options for addressing it. I had three options (awesome!). I was able to return to my general dentist and discuss this because she spoke with him about her findings. I have a long-term dental plan with him, so this was important. This resulted in my choice of services with Dr. Bodapoti. Her staff stayed in contact with me before my procedures. No one acted annoyed when I would call with *another* question. I am so glad that Dr. Bodapoti is now a key member of my dental team. She's a superior periodondist!

The professionalism and courtesy of the office was appreciated. It was nice that the dentist…read moreremembered me from 2 years ago.

Wonderful! From scheduling to check-out, everyone at this practice is friendly and kind…read more I was due for my cleaning and I had some concerns about sensitivity and a possible need for further dental work (root canal, fillings) from a previous dentist. I've had sensitivity when eating/drinking hot and cold foods for months now, so I was naturally nervous about the visit. My hygienist Kenya was friendly and thorough and she took my concerns about sensitivity very seriously - it was maybe the gentlest cleaning I've ever had! She had great advice for prevention and ongoing care. I was offered a fluoride treatment and it was explained upfront that it was optional and would cost $15. I only saw Dr. Patel briefly but he was very friendly and listened to my concerns. I will be going back next week for some follow up and feel confident that I will be well taken care of by everyone.

Dr Patel is great. I love his chairside manner, he is personal and takes time to explain things…read more His front office has opportunity for improvement They do not call to remind you to set up an appointment. They don't greet you when you arrive. They don't keep up with what my insurance company will pay vs the services rendered. (The number of x-rays exceeded what my insurance covers.) I got a bill today for $39.00 and I haven't been there in 9 months. I have sent them emails - and there is no response. It falls into a black hole. I love the dentist but the management of the office is less than I expect which brings the whole experience down.

The receptionist Holly was extremely rude when I called to make an appointment as I was referred to…read moretheir practice by a Round Rock dentist, I will mark sure my Dentist stops referring patients to Round Rock Periodontics. Holly should not be answering your phones with that type of Attitude and demeaning tone. I then called Central Texas Periodontics they were great to work with and very pleasant on the phone.

UPDATE: Spoke with Holly this morning 8/16/2023 . My call was to reschedule my appointment because…read moreI have work meetings all day today. Holly started out being very helpful in finding another date. For at most 30 seconds reviewing my calendar, she said "hello" ONE TIME then disconnected the call. I called back and let her know that she did not have to hang up on me, and that was very rude of her to do so. I digressed , then circled back around to get the appointment rescheduled - she wanted to argue with me , go back and forth instead of just scheduling the appt and moving from there. I asked to speak with someone else, HOLLY GOT BACK ON THE PHONE and recommended I see another dentist b/c THEY'VE struggled with communication with me. IF YOU GUYS WEREN'T SO RUDE... YOU WOULDN'T GET THE SAME IN RETURN. I hope your customer service gets better because it is not up to par! Really a 0 star review but I had to at least select one. This is the FIRST time that I've even come to this place and the customer service the two women in the front office HAVE TERRIBLE SERVICE !!! When I initially called , one of the ladies , she sits in the back corner , she was rude, impatient, and a bit snarky as well when it came to me getting my insurance that I didn't not have on hand. From there , I hadn't heard anything from them at all , and when it came time for my appointment I drove across town all for them to tell me that my appointment was "deleted" because I didn't give them my insurance immediately. My normal experience -- is I can provide my insurance when I walk in and I had it. Ultimately it led to them saying they could not see me at all, of which was a WASTE OF TIME and INCONVENIENCE. When I let them know about their attitude , tone and demeanor the woman in the back corner actually with an abrasive attitude confirmed "you were talking to Me" This was a TERRIBLE first experience. And I'm afraid this dentist will lose my business because of. I'll find elsewhere to go where the people are friendly and willing to be patient and serve. If you cannot be patient and serve then you do not deserve to sit in the seat you all sit in. Be more professional or you lose business. Simple as that !!!!

Dr. Owens, is a highly skilled professional. My husband had many issues that required addressing…read more Dr. Owens prioritized what was needed urgently , then quickly handled them. The staff are the best. You are welcomed into a clean , open space with state of the art equipment. My husband left with a continuation of care plan, and very little pain. Dr. Owens also called to check on him and level of discomfort. This was very comforting for both of us. Don't waste your time shopping around. Dr. Owens is the office to go to. You won't be disappointed by the care and results

Looking for a new provider after a nightmare of an experience elsewhere and everyone here was…read morewonderful. They listened to my concerns, gave me options for care and explained everything in great detail.

Today was the second time visiting Dr Gaddi's office. First, I have always had dental issues my…read moreentire life and have spent many hours in dental offices over last 50 years. I am not a fan on the franchise dental practices that are all over town. I have always wanted to fine a Real dentist office that has a professional staff that are long time employee's not a bunch of young people just learning this trade. Dr. Gaddi's office is a perfect fit for me. The office is as clean as I have ever seen. They have all the latest toy and tools of dentistry. Just for the record dental work is not cheap nor would you want it to be. These ladies do a great job at a fair price. I highly recommend this office and for me this is the last dentist I will every need.

I have been a patient for a little less than a year and have always been impressed with the level…read moreof care provided. The hygienist I regularly see is exceptional - thorough, gentle, and always friendly. The office staff are also incredibly nice and make each visit pleasant. However, I recently had an experience that I feel compelled to share. During a family member's appointment, my son was charged on his personal credit card for a service that was for me. The office told him, "your parents will reimburse you." I find this practice very unethical. It is not appropriate to charge someone else's card for a service that was not for them without prior consent. Additionally, I was not contacted regarding my bill, which is concerning. The dollar amount was not the issue, I was fine with whatever cost structure was put in place. I believe it is important for patients to have control over their finances and to know exactly who is being charged for their services. Charging my son's personal credit card crosses a line and is something that needs to be addressed within the practice. I hope the management will review their billing practices to prevent this from happening to others. Despite this issue, I still appreciate the quality of dental care provided and hope to see improvements in their administrative procedures. Due this most recent business practice I will be seeking care elsewhere.

Los tenía como una de las mejores clínicas que eh visitado en round rock . Serán muy amables y todo…read morepero en el aspecto administrativo están mal . El 2024 me realizaron una corona y quedó mal después por la mala comunicación me vuelven hablar que mi corona estaba lista y bueno entonces que traigo puesto la temporal o la corona . Después se me cayó y me hizo pensar que realmente tenía una temporal, después ese mismo año me dicen que tenía un balance cuando yo y mi seguro ya les habíamos pagado todo eso es muy molesto más cuando la señorita me dijo que ya no tenía porque llegar un bill porque la aseguradora ya había respondido y tuve que pagarles como quiera . Y ahora volví por molestia de mi corona y solo hacen valida la garantía si acudes a tus limpiezas y tratamientos cuando me eh echo otros ahi y aun así no lo hicieron válido . Si estoy molesta porque ellos se deslindarse cualquier cosa . Si se representan como una clínica de calidad porque en situaciones así se deslindan de todo y volver hacer otro tratamiento.

This is the best dentist I've had even step foot in. Super friendly staff and everyone treats you…read morelike family. Very clean and well taken care off. Love this location and will always recommend it to friends and family.

I had to get a second opinion after Balcones told me I had a cavity in every tooth and it would…read morecost $22,000. I am so pleased with the treatment I got here at Rock Dental. The best Cleaning I might add that I've ever had. If you want an honest dentist, this is the place.

Scheduling was easy. Able to get a last minute appointment 2 days prior. The dental hygienist was…read moreincredibly nice and had amazing bedside manner. Dr Bez checked me out and it's looking like I have a cracked tooth. They set up the Endodontics referral immediately. Will definitely be coming back for any follow-up and my routine cleanings.

I've been seeing Dr Renwick for almost a decade and I am SO grateful that I found her. I have some…read morehealth issues that complicate my dental health/preclude good hygiene, but Dr Renwick and her hygienists have always been kind, understanding, encouraging, and pragmatic. Going to the dentist does not have to be torture! Renwick Family Dentistry is definitely one of the good ones.

Our family are new patients at this clinic. Our first appointments have been very professional…read morewith solid attention to detail and lots of kindness. Really nice service. Beautiful office. Exceptionally clean environment. I give them an A plus.