I had an appointment with them on June 15th and asked for a specific medication, they sent in the…read morewrong prescription for a topical cream that had nothing to do with the dental paste I requested. I called them on June 18th to inform them of their error and they said they would rectify it and send in the correct prescription. They did not. I called again on July 2nd to ask them to please send in the correct prescription to my pharmacy, they still have not, nor have they followed up with me like they said they were going to. It's now over 2 weeks trying to get them to fix an error they made and I am growing increasingly frustrated, as we are going into a holiday weekend and I still don't have the prescription I NEED.

Update: Let me just say customer service is BIG with me and I appreciate Swish reaching out not…read moreonly to check on how I was feeling but to explain everything that happened and provide me a breakdown. I am always willing to listen when a business is wanting to know how they can incorporate a not so good situation into a learning opportunity. You have regained my trust and respect. Also want to shout out Dr. Magee because I truly had an amazing experience with my dental work that was painless and quick. My original review was based off financial miscommunication and not services. The fact you guys went over and beyond to make sure I was okay speaks volumes!! Today was our second visit here and I really wanted to like this office but I left very disappointed today and now will have to search for another new dentist. It is already hard enough to find good medical/dental providers that are honest and practice their craft safely. I agree the checkin process is quick and easy, you can fill out new patient forms online. My X-rays and services needed were explained during my first visit. I signed two treatment plans for me and my daughter and scheduled follow up appointments to start getting our dental work completed. However today when I arrived at the office and paid about $350 it was not for what I was originally quoted. $204 was supposed to be for a cleaning and two upper fillings on my left and right. I was told I was only scheduled for one so I was very much confused about what I had just paid for. I had to show the treatment plan I signed and was told that is not what is in my chart. Okay thank you for reviewing the information. After having mine and my daughter's work done I am then told our prices have changed because they were using an outdated fee schedule....which I was asked to sign the new ones. These were not small price adjustments like $20/$30 the quotes were off by $70-$150. That doesn't make any sense that you cannot even provide me the correct quote so how do I even trust that this "new" fee schedule is correct. I have never had this happen. If anything I'm usually paying over and ending up with a credit. It would have been better to show me the different fee schedules and how my treatment plans were calculated wrong versus showing me to different plans with very different amounts. If you go here I would definitely have them double check your quotes and billing.

I went to Elite Smiles for my regular teeth cleaning, and it was great. I've been to this office…read morebefore for extractions and other issues. All of my visits have been great experiences. The office environment is very pleasant and comfortable. I would recommend a family member or friend to Elite Smiles. Ernest C. - Pflugerville, Tx

05/04/2025. I visited the Elite Smiles for teeth cleaning. The lady who performed task was great…read more in my opinion...She is a million $ dental Hygienics......Numero uno.

I do not recommend wasting your time here. I waited 2 HOURS for a routine cleaning that I did not…read moreget. After waiting 45 mins for them to see me, They finally took my X-Ray, evaluated my teeth and then they came back into the room telling me that the orthodontist left for lunch and that I would have to come back later in the afternoon. Who has time to waste like that, yet again? Their whole team is uncoordinated and unorganized. I had my infant baby with me which made the experience even more frustrating for the both of us... I will not be back!

The cleaning and dentist services are great. But that only goes so far when they manipulate what…read morethey choose to bill to insurance and what they decide you pay for out of pocket. I had to have them amend and resubmit every single claim they had with my insurance company becuase they did not include all services provided, and to find out nearly everything we paid for in office was covered. After months of fighting them to submit all forms, they stopped responding after I saw that we were overcharged and are due a refund of a few hundred dollars. They seem ill informed about how to submit for insurance and hope you just don't check because I have no idea how they can see they're wrong and just choose to ignore the emails I send and the callbacks I leave with the front desk. Shame on Merari Martinez for being a pathetic office manager. ​

Tory & Jennifer did a fabulous job with my eight year old at her recent appointment…read more I know it is not easy dealing with little ones, but they were both professional and patient. Brenda Gentry is always sweet & thorough that is why we love this dentist office!

I went in the get my teeth cleaned and other possible dental work today and I must say I was beyond…read moreimpressed when I got there. The staff was wonderful, cheerful and very welcoming from the time I walked in the door til the time I left. Dr. Gentry made me feel comfortable and laugh, without the laughing gas hahaha, but her and her staff made me feel so comfortable there and at home. I recommend if anyone is in need of a dentist and want a very warm and friendly atmosphere along with great knowledge of their work then I HIGHLY suggest calling Dr.Brenda R Gentry in Pflugerville

First time here and I've finally found my new dentist!! I had such an amazing experience here…read more Everyone from the front office staff, to getting my X-rays, cleaning and the dentist exceeded my expectations. The entire staff is friendly, they explain everything and take time to make you feel comfortable. Dr. Singh explained every available option for me and gave his honest opinion. I didn't feel pressured to choose one solution over the other. I will def continue my dental care here and will be returning with my family as well.

I surprised myself with how much I really enjoy coming here. I usually hate the dentist but they…read moreare so caring here and take their time. It doesn't feel rushed and when doing fillings they made sure u wasn't in pain. My spouse is going to be going now and my SIL is interested as well

Amazing experience! I truly felt like a family member. I didn't want a big box dental experience…read more I was tired of driving to Cedar Park to see my denistry office of 20 years. My hygienist there recommended Burk Family Denistry right here in Pflugerville. From Pam in the front office to both Dr. Burk's and Melanie, I could have never imagined I would have such a wonderful experience. I had so many X-rays of my teeth, which I never experienced at my previous office. Every X-ray was explained to me by Dr. Sara Burk, and recommendations provided. She even cleaned my teeth, which I have never had done by a dentist yet, only by a hygienist. A total game changer for me. My visit there made my day.

Just want to update my review from several years ago to say that I am still completely satisfied…read morewith Dr. Burk and his team as my family's dentistry team. In the past several years, Dr. Burk has helped me, my husband and our two sons with fillings, tooth extractions, veneers, and anything else that has come up, and has done so cheerfully and with minimal pain and maximum efficiency and honesty. I've said before that Dr. Burk is a dentist that embraces the conservative route when it comes to his advice on dental procedures--the less is more approach. You always feel that the choice is ultimately yours and never feel that you are pushed to get extraneous procedures, as I have experienced elsewhere. I want to give an example of what a typical appointment is like with Dr. Burk: Today, as he helped my 9 year old through his first tooth extraction, he came out to the waiting room to talk us through it first. My son was understandably nervous, but Dr. Burk just gently walked us through it, then asked several times throughout the procedure what questions we had. His pain management technique is honestly the best ever -- a few quick little shots of local anesthetic, and you're numb. My son hardly felt anything. Five minutes into the procedure, he plunked the extracted tooth down on the tray, and my son didn't even realize what had happened. I know from previous experience that Dr. Burk's staff will text us in the coming days to check in and make sure everything is going well. Upon checking out, our hygienist told me that because Dr. Burk had ordered an additional x-ray beyond the one our orthodonist had initially provided, they weren't going to charge us for it. This is just another example of how honest this dentist is. Sadly, I don't know how common that is today, but I know for sure that as long as he is in practice, he's going to be our dentist.

Dr Patel is great. I love his chairside manner, he is personal and takes time to explain things…read more His front office has opportunity for improvement They do not call to remind you to set up an appointment. They don't greet you when you arrive. They don't keep up with what my insurance company will pay vs the services rendered. (The number of x-rays exceeded what my insurance covers.) I got a bill today for $39.00 and I haven't been there in 9 months. I have sent them emails - and there is no response. It falls into a black hole. I love the dentist but the management of the office is less than I expect which brings the whole experience down.

I had to cancel bc of a death in the family. I called and left a VM message asking if I could…read morereschedule for the next week but I never heard back from them. They sounded really nice on the phone so I'm going to give them another chance. I'll follow up after the appointment.

I highly recommend Dr. Michelle Prieto, I ashamedly had not been to a dentist in well over a decade…read morewhich did not help my feelings of anxiety in thinking I would be lectured on what I should be doing. However, I felt none of that. She and her assistant (who was also awesome btw) were very calming and educational in a non-condescending way which I appreciated. The biggest factor that I love was how thorough they both were and at the end of the day, my teeth and gums feel healthier than they have in so long and I can't stop smiling. Also, for those wanting more sell points, yes they do offer blankets, neck pillows, and NETFLIX; yeah that last bit is pretty awesome to be able to watch a show as a great distraction while you get your teeth drilled on. Anyway Dr. Michelle Prieto and her assistant; top notch!

I love coming here for my dental need and cleaning . The doctor and staff are courteous and…read morefriendly. The office is heartwarming , makes me feel like at home . I glad I stumbled upon this place on Yelp . I recommend this place .

Dr.Mun is one of my favorite dentists. I went to him for my wisdom teeth removal which went well, I…read morewas comfortable while in office and knew if anything happened I was in good hands. He was easy to work with and really listens to his patients concerns. I did Invisalign treatment here as well. Pilar was the head ortho rep when i started my Invisalign. Pilar was excellent and very upbeat , always a pleasure to see while i was there. While Invisalign took a lot longer then expected to finish treatment I'm pretty satisfied with the overall out come. The rest of the office staff is very friendly and welcoming and the treatment coordinator Lauren is very knowledgeable and was able to address all of my concerns in the best way possible. Overall the office is in a convenient location and I would 10/10 recommend Dr.Mun and his team to anyone in the area. 1 star taken away as I had a emergency root canal that was needed, dr.mun was not available and the dr I did see (don't have a clue what her name is) attempted to drain and fill my tooth while in active Infection before even prescribing antibiotics. I have had some tooth work in the past and am well aware that wasn't the brightest idea, I decided to go elsewhere for immediate attention due to this experience.

My family and I were looking for a new dentist upon moving to Austin and tried this office out…read more It's nice and clean and you can tell they invest in the latest technology. Unfortunately, they find a way to charge you for it. We received an estimate for our cleanings (which they wouldn't just do on our first appointment) and other work which came out to be significantly more than other places I've gone. Even in-network, their charges came to $200-$300 more for a crown than I've paid in the past AFTER what insurance covers. Plus, they want to up-charge you for other things, like a "laser package" deep cleaning. Shouldn't this just be included in your cleaning if it's something they highly recommend for most patients? If money isn't an issue for you then this place might be fine but for our young family every dollar matters and this place just isn't for us.

I had never heard of someone's gums being too big…read more.. Until my son got braces and they said that they could not get his front teeth together because his gums were to big. In comes this establishment. They took care of it... a short laser surgery later and my sons braces are back on track. The were great to my boy and he handled everything well! Really good people and the surgery was quick and almost painless. They made my son comfortable and treated him right! I really appreciate the people here... what could have been traumatic was a piece of cake thanks to them!

I was ISO dental specialty attention for my girlfriend with a gum condition her dentist hasn't seen…read morebefore. So I called this practice this morning to see about an appointment. I spoke with someone named "Keith" who sounded like he either worked for a call center or this was his first call. I explained the urgency and was first offered an appointment 6 weeks out. When I questioned that and offered that we could really go to any location, he was only able to bring that forward by 4 weeks to mid- June. Maybe I got the wrong agent, but it would seem most practices are more accommodating of urgent care scenarios. As it stands, I'm unlikely to use this practice for any of my needs simply because apathy at the front desk usually has deeper roots.