Geek Squad doesn't deliver what they promise! In mid August I bought a stackable washer/dryer combo. As I recall, it took Geek Squad 7 tries to deliver it and an 8th to haul my old unit away.
My old washer/dryer spewed water all over the floor of my condo, once the mess was cleaned up and the unit was hauled out to my patio, I went shopping. I found an open box Bosch at Best Buy for a good price, I confirmed that the three-prong 240 volt outlet would work for it, bought it, scheduled delivery, and paid extra to have the old unit hauled away.
The night before the first delivery attempt, Geek Squad, who handles Best Buy's deliveries, called me to say that the stacking kit needed to stack the units wasn't available and I'd have to call the store to reschedule. The folks at the store were very apologetic and rescheduled me.
The night before the second delivery attempt, Geek Squad called me to say that the dyer had been lost and I'd have to call the store. I'm not sure how one loses a dryer, but I called the store. Again, they apologized, were very nice, called around to different stores and warehouses and finally found out that it had been returned to the wrong store, got it moved to the correct place, and rescheduled my order.
The night before the third delivery attempt, Geek Squad called me to say that they had lost the washer and to call the store. I did so, and the store was very apologetic, refunded a bit of money to compensate me for my troubles, called around again, found that the washer had been returned to the wrong store, got that to the right place, and rescheduled my order.
Before the fourth delivery attempt, I had the store make sure everything was ready. They emailed Geek Squad, explained that they needed to get things right this time, and got an email back assuring them that everything was ready.
On the fourth delivery attempt, I waited around from 12-4 and Geek Squad never showed. I called Geek Squad, got transferred to four different people before a rather unsympathetic person told me that they had decided not to deliver because they didn't have all the parts, that they hadn't bothered to inform me of this, and that I should call the store. So, I called the store. They were flabbergasted, apologized profusely, (I think somewhere along the way they may have bumped more money off the total), and then, finally, found out that different parts had been put in different warehouses, despite the email assurance that everything was ready.
I asked the store again to make sure that everything was ready. They got confirmation from Geek Squad that all parts were accounted for and that the order was ready to be fulfilled.
On the fifth delivery attempt, Geek Squad called me the night before to tell me that the feet of the washer (the bottom unit) had broken off with all the moving around among stores and warehouses and so they couldn't deliver it and that I'd have to call the store to arrange a refund. I called the store. The people were incredulous, extremely sorry, and clearly angry at Geek Squad for messing this up once again. They offered me brand new versions of the exact same models for less than the price I had paid for the old, out-of-box one. I took the deal. They scheduled delivery.
On the sixth delivery attempt, I waited around for four hours between 9 and 12 and they didn't show up. I called the store. They told me they couldn't get the information about where the truck was from Geek Squad because Geek Squad would only give that to the customer. I called Geek Squad. They said they weren't sure where the truck was, made no apologies at all for it being late, and assured me that the driver would call me half an hour before delivery. The driver called me at around 1 to confirm they'd be there at 1:30. I expressed that it must have been a busy day if they were that far behind, but the driver told me they weren't behind and was surprised I said that. When I told him the delivery was supposed to have taken place between 9 and 12 that morning, he said I could reschedule if I wanted. I told him no, come on over. At 1:30, they came over, took a look at my outlet and said that, since it was a 3-prong 240 volt instead of a 4-prong, they couldn't install the units. They left me the cord and told me I'd need to hire an electrician to change my outlet.
I got an electrician. He changed my outlet. Then, I looked at my order again and discovered that the order said that both a 3-prong and a 4-prong plug should be delivered to make the units compatible with either. Well, too late, I had already written the check to the electrician at the installer guys' say so.
So, I called the store. They we beside themselves, lost for words, apologized again, and rescheduled me.
On the seventh delivery attempt, they finally installed the units, but forgot to haul away the old unit.
I had to get them to come back out and haul it away.
I wouldn't rely on them in the future! read more
