Do NOT purchase a vehicle from this dealer. We have had nothing but trouble with them from the day we first purchased the vehicle. Following is why: Firstly, the used car salesman (John) was initially nice as peaches and cream -- until we got to talking about price. Then he got downright nasty and rude. If the price of the vehicle hadn't already been very reasonable (through no credit of his, I'm pretty sure) my wife and I would have walked out of the dealership without purchasing a vehicle at all. Secondly, John had initially said that the vehicle had two key fobs. As we worked through the paperwork John backpedaled and said that there was only one key (and fob) for the car. We told John that this was unacceptable and that we needed a second one. He said that they didn't have another one and that we would have go to a dealer (this was a Subaru that we purchased) and get a new one made (to the tune of about $200). We again said that this was unacceptable to us and that the price of the car needed to be adjusted accordingly. He simply gave us a stern look and said that the price of the car was "as is" and "non-negotiable". As an experienced automobile buyer I know that everything is negotiable when purchasing a car, but I let that go since the price was reasonable. To make matters worse though we waited over an hour and a half for them to detail the car and close us out. We didn't need any financing so this process should not have taken nearly as long as it did. John continued to treat us in a patronizing manner one moment and rudely another moment during our wait that was inordinately long and awkward. Thirdly, we purchased the car in November 2019 and we still do not have the title for the car in mid February 2020. I called the Colorado DMV on February 11, 2020 and asked what the status was of our title. They said that they had sent a letter to Gebhardt on December 20, 2019 requesting that they send a signed Dealer Bill of Sale back to them in order for them to send the title to us, the new owner. No action on their part. Fourthly, on two occasions I have called Gebhardt and the manager has failed to return my call; unacceptable. Once again, I strongly recommend that you NOT purchase a vehicle from Gebhardt. From their salesman to their front office their attitude and service is very poor. read more

I've been using Gebhardt BMW since I first moved to Boulder, which was approximately four months ago. I consider myself to be a BMW enthusiast and have owned BMW's for about 15 years, ranging from older 80's and 90's models to those that are more recent. I also have a history of using indy BMW shops versus going to dealers because in the past I've always trusted them a bit more. People's opinions of dealerships (mine included) seem to be balanced by one good thing or one terrible thing they do, and I think that sometimes dealerships get a bit more criticism than they deserve. My first experience with Gebhardt was after picking up an '07 3-Series that needed some warranty work and a 100k mile checkup. I was fortunate enough to get setup with Will Cameron, who not only knows his away around a BMW, but the service department of a dealership. Will was friendly and polite, but I didn't feel at any time that I was talking to someone whose goal was to schmooze me...quite the contrary. He helped me out with the warranty work and didn't oversell me on the 100k tune up. I was on my way. Fast forward a few months and I had some audio problems with my stereo. If you aren't familiar with these issues, consider yourself lucky. I outreached Will again who got a dialogue going with the shop foreman and we were off to the races. For the problem that it was, they could have easily turned me away and sent me elsewhere (this wasn't really a BMW problem), but they didn't. Instead he and the shop spent a significant amount of time on a job I wasn't prepared would be as complicated as it was. The dedication and professionalism they showed throughout the process was impressive to say the least. In the future I can't guarantee I'll always bring my car to a dealership, I don't think anyone can make that claim. However, I can tell you one thing for certain; If there's a tough job that needs to be done on any of my German friends, Gebhardt BMW will be the first place I think of and Will will be the first person I call. read more

Wish I could 0 stars. I had loaner vehicle for two days, and cleaned it inside and out before I returned it. They called me a week later attempting to say in screwed up two of their wheels, in which I did not. They are also charging me 300 dollars, for wheels I did not damage!! THIS PLACE IS DISHONEST AND GREEDY. I would avoid it at all cost. read more

I don't feel comfortable with this service crew. I was lied to about the storage of my car during a hailstorm. I understand that hail is out of their control, but I would have been more comfortable with honesty about the damage. Also, communication about the cost was not transparent. The final price was higher than the estimate with no explanation about the change when I picked up the car. read more

As the owner of a transportation company, I buy a lot of cars. I have to say that my purchase experience at Gebhardt was -- by far -- the worst I've ever had. They sold me a used car with bald tires (after telling me they were "new-ish"), forced me to pay $1,000 for an extended warranty after telling me one would be included, had me come in twice to fix paint damage because they failed to fix everything the first time, failed to use the bank I directed them to use for the financing, and kept me in the dealership for six hours. Worst of all, when I came in for the first oil change I was told that the car needed a brake job. The there was the attitude: The sales manager was simply the worst person I've ever dealt with in my professional experience. I honestly don't know how this dealership is still in business, but we're never buying a car from them again. read more

This was the worst experience I have ever had getting my car fixed. They told me my car would be ready 5 days after dropping it off and it ended up being 13 days. I understand if the technician is waiting on parts because it is out of their control. However, they gave me false hope and every time I asked them to explain exactly what they were doing to my car with an itemized cost list they refused. I was promised they were going to send it as soon as they hung up and never did. After spending $2,500 they only then shared that my car needed an additional $4,000 in repairs that they didn't fix in the first place. They clearly took advantage of me and never apologized for their lack of clear communication. I shared how awful my experience was and no one seemed to care or do anything about it. I had to have an adult male call and talk to them after they showed no respect for me, a younger girl. I have had car places try to take advantage in the past but never anything like this. I will never take my car back here. read more

We were helped immediately as we walked through the door at BMW Gerbhart. From the sale to the financing we are pleased with our purchase. I would highly recommend Karina and/or Alex if you are interested in getting a BMW. read more

A shoutout to a great team at Gebhardt BMW! I first dealt with George Tire, a client advisor, who was able to put together a great deal for a new 2018 X3, which exceeded the previous offer I was given. Next, Mariah Kittle, the Finance Manager, made sure I got the best financing and even matched a lower price on some accessories I had wanted. Thomas Lesner, the BMW Genius, was very thorough in his explanation of the benefits from owning a new X3. All in all, a great purchasing experience at Gebhardt! read more

I had to wait 45 minutes just to get checked into my appointment. Then the agent came back to get me because my tires were not even in yet. This is the Third time I have been to service here, and each time has been disappointing They are inefficient and unorganized. read more

We had a very positive experience purchasing our Certified Pre-Owned 2014 X1. They are located a good hour away from us, so that fact that I was able to do a lot of the negotiation up front via email was a major plus. By doing this the entire process, including the test drive ended up being maybe 2 hours. I had hoped to be able to purchase something from my local BMW dealership, but with used vehicles it comes down to what is available at the right price. Kory was very helpful through the entire process which made the issue of going to a different dealer a complete non-issue. There are still a couple of follow-up items that are owed, but given that I'm already getting updates on their status I feel good about them being closed quickly. read more

I feel really looked after by the team at Gebhardt (and especially Joel) every time I have a service. They are excellent.

My first year owning a BMW, I took my car into Gebhardt and they were so helpful. I worked with Josh Brayman who took great care of me and my car. I also worked with Chris Ghizzone who assisted in that. Both great guys. I felt very taken care of and will continue to work with them! read more

Will provided excellent customer service. I live in Billings,MT and needed to complete the Takata air bag recall. Called Denver BMW and they were ok, but not sure if they could both airbags and the fuel pump in one visit... The experience at Gebhart was what you would hope for at a luxury dealership. Courteous, efficient, timely - ordered all the parts necessary, set an appointment convenient for my schedule & completed everything on time. Plus a loaner. Thank you, I will be back! read more

I had more than one bad experience dealing with the service department at this place. I also witnessed other customers going through similar unprofessional, lazy, disorganized and rude treatment. They didn't value my business or respect people's time in general, from what I experienced. No apologies from anyone after obviously failing in several areas, not even after they received detailed negative feedback on customer satisfaction surveys. The management (and ownership) obviously doesn't care about conducting business with professional standards in mind. I've visited several other BMW service departments over the years. All of them were consistently excellent and even enjoyable (5 stars!), so this place was a shocking disappointment. So then why would I trust them to do anything with my car? I don't. Then I thought, ok, If that's how it's going to be (at the only BMW dealer in town), and with the full-coverage warranty running out, then I'm out. Time to try something new. Then it took forever to get them to stop sending me junk mail. I'm so much happier now with my new car and maintenance services elsewhere. read more

I've known Kat forever and trust her advice immensely, she'll take good care of you!

Friendly and efficient. Staff is knowledgeable and helps you feel comfortable and confident in your car. Appreciate the service team moving quickly and resolving every concern. Got great service from Alex and Thomas. Will be back, for sure. read more

Consistently disappointing service. There always is a lack of loaners and they are yet to fix any issue in one visit after three BMWs over 8 years. read more

I purchased a used vehicle from Gebhardt and couldn't be happier!!! Michael Nohe, is by far the BEST client advisor I have ever worked with in the purchase of a vehicle. Michael did everything I asked and then some, my used vehicle purchase went so smooth. Thank you Gebhardt for a very reliable, used vehicle and THANK YOU for empowering your employees to make the customer experience a very pleasant one. THANK YOU Michael, for your patience and above and beyond attitude, I am so pleased with my purchase!!! janet read more

Excellent service and communication. Handled a grey-area warranty issue extremely well - could have been a huge out-of-pocket cost to me. Thank you, Nela! read more

There was a time a few years ago when this service department was superior. Now, it can take 30 or more days to get an appointment for a car purchased at this dealership. The concept of getting a loaner is really not feasible with the attitudes in this department. Lee, the service manager, says its because of parts issues and a shortage of techs. He says he's doing me a favor by being honest, but I expect honesty from BMW. I question the logic of using that excuse. This is a German luxury vehicle that put service first, when I bought the car. Now that I expect less than 30 days time to have my air filter replaced, service delays are completely acceptable. I'll be honest with you, Lee: A 30-day time frame for service stinks. read more

SALES RATING: 1 I test drove some cars. One time I went in and talked to one guy, I went back to give it a second drive, and guy #1 wasn't there so I talked to guy #2. I told guy #2 that I had talked with guy #1, but I would rather work with him just because I liked his approach better. Guy #1 kept calling me, after I had already called guy #2 with my offer and expectations for my trade in value. Guy #2 told me he would get back to me, but never did. Wasn't that hungry, I guess. Went to Denver to make my purchase. SERVICE: 5 Regarding a recent recall, I called on my way to work, they told me to come on in, gave me a loaner, and had it fixed before end of my work day. Very impressive and friendly service team. read more

re: Service Dept. 2 stars since the work was done apparently correctly. I had to have some A/C air filter replaced as maintenance. Got an estimate - around $200, I think it was. I said fine, do the work. I get a call a few hours later - work will be $470 ish, I think it was. I tell them the estimate was $200. Well, they didn't realize when they wrote the initial estimate that my car had 2 filters. WHAT??? A dealership that sells this car can't write a decent estimate on a regularly scheduled maintenance item? I was stuck and had them do the work since I needed my car. Oh, and I can't forget that they knocked a few $$$ of ($30ish?) for their error. Wow. Thanks. That ended my relationship with them. After that I made the trip down to Murray in Denver whom I felt I could trust. (I will find the estimate and bill and correct figures) read more

All I can say is buyer beware. I "traded in" my old car with them on August 31st, 2012 and bought a used car from them the same day. I was told at closing that they were going to payoff my existing loan the next business day. They didn't payoff my loan until September 19th, 2012, which meant I had to make another payment on a car I thought I didn't own anymore. On September 11, 2012 they listed my car I traded in with them for sale, which I think is strange since technically I still owned the car. They tried to make it my fault my loan was not paid off by them and didn't care one bit about me, their client, who bought a car from them 3 weeks earlier. These people are dishonest, and have an excuse for everything. They made up a "timeline" of events for me to try and justify what they messed up, and when I pointed out the obvious lies they refused to apologize or help fix the problem with the loan payoff they screwed up. All I have to say is buyer beware. I'm not a lawyer, but I think it's against the law to sell a car you don't own. There were numerous other "miscommunications" I won't get into as well, but if you would like to ping me for more information please feel free. I want to make sure the world knows that these people do NOT do the things they say they will. They do not care about their clients and will lie to your face over and over to get a sale and then continue to lie even after they've made money off of you. I will never do business with them again and would advise anyone I know or meet to stay away from all of the Gebhardt dealerships. read more

I've had many cars/trucks/SUV's over the years, and have dealt with many service departments. Gebhardt BMW's service department is superior in every way, and my wife and I continue to be impressed with how every rep we've worked with-- David, Joel, and Bill-- are true professionals that exceed our hopes and expectations of top notch quality client service and care. All these guys deserve a raise or at least a 12 pack of their choice! Seriously, this establishment has made raving fans out of us, and it's unlikely we'll do business with anyone else in the future as a result. read more

Update: 7 months after purchase Gebhardt finally refunded the incorrectly applied dealer fee. Happy they made the right decision in the end, shame it took so long. Bait and switch beware! Dishonest sales tactics. Saw car online that included a $599 dealer fee. Negotiated a lower price. At the end of a 4-5 hour sales process the invoice showed that the $599 fee had been silently re-added to the price. Never during any prior conversations did Gebhardt disclose that they would re-add a fee. After complaining to a manager they in helpfully added 'well, you can not buy the car if you like'. Classic bait and switch and a terrible experience. read more

Had an incredible experience with my first ever BMW purchase! Special thanks to Tony Adams and his team for making me feel special, letting me try as many cars as I needed to find the perfect one, and making the financial part super easy and fast. Ill definitely be a forever customer read more

My 2010 X3 developed problems starting, chugging as I drove and ultimately stopping dead on the road - not good for mountain driving... The car was 9 months out of warranty and had 35k miles on it when the issue surfaced. I was concerned for my safety and called BMW USA to report the problem with their product. Gebhardt and BMW worked together to isolate the problem and find the root cause - which hopefully has been resolved. Service gets crazy busy in the morning, so you need to time your appointment. One guy is a little "rough" but Joel, Justin and Matt are very helpful, knowledgeable and welcoming. And Mark, the service manager, is responsive. I would recommend them and I would use them again. read more

Not sure what is going on at Gebhardt BMW but have lost all confidence in their service department. Showed up for a second appointment for the recall on the driver's side airbag. For the SECOND time after I had shown up with my car, I was told the parts did not show up. It was annoying the first time but the second time is inexcusable and points to a definite lack of organization and communication in the parts and service departments. As a result, I would not trust any repair work done there now. I'll be getting all service work done at another BMW dealer from now on. read more

Wow I have waited here seemingly forever today for the car to get done, but at least I am getting caught up on my Yelp reviews lol!!! They have a clean and ok waiting area with free WiFi and Starbucks coffee so you can't beat that. They seemed nice so we will see how it turns out. read more

Simply the best BMW service I have ever eperienced. A great guy named Mark in the service department facilitated a paint job on the roof of my car from old hail damage and did not charge me. The entire exppereince was great. I highly recommend Gebhardt BMW and particulaty the service department. Thanks Mark! read more

Kelly was amazing! Hands down the best car salesperson we've ever met! Definitely recommend asking for her. We just moved to the area and needed a car and she went out of her way, even when she wasn't on the clock to help us. read more

This is a big shout out to the service department here. Like most BMW dealers these guys are super busy. But because we were traveling and were in an accident they managed to squeeze us in to fix the restraint system which deployed during the accident. That saved our vacation plans with only an extra night spent here in Boulder. Also two years ago they squeezed us in again to check out our key fob and replacing the battery plus giving us a car wash. Thanks so much guys and gals who helped us out!! read more

REVIEW FOR SERVICES ONLY: My experience buying a used car with the sale team at Gebhardt was great. After 5k miles a maintenance light came on so I called to review the maintenance that was provided to my car. Now my car is not a BMW but i thought I would get a positive response to the services provided when I bought the car. "Ma'am I don't work on those cars so I have no idea what needs to be done. Call that other dealership." That is not what I asked. I was inquiring to what was done when I was told at purchase all services were completed. Save your time and money. I did not call to treated this poorly. read more

Went in today to look at a jeep and asked them to evaluate a trade the offer they made on the trade in is over $1000 below rough trade value and over $2500 below fair trade value the vehicle. The vehicle they had also needed tires as snow tires are very useless unless your in snow. Extremely disappointing to find out the dealer didn't even want to be fair in the values. I will add that as soon as i posted this review the sales manager Paul Mitchell called me 2 times telling me i didn't have a right to post a 1 star review. He went as far as to say that because my vehicle was "wholesale" to them it wasn't even worth the bluebook value. They did not look at my car at all and they told me the offer was firm on both the vehicle being sold and my trade. He keeps telling me to call him back because I don't have the right to post this review. read more

I was initially a little frustrated that my repair took 2 days instead of the one I was quoted, however I was very happy when I realized they found some extra issues that were covered by my warranty and did around $3000 of work for $50. I was only expecting them to fix my window motor which had broken but they suspected it may have some other typical wear and tear issues (A/C leaking, some engine gasket thing etc). Anyway they saved me a bunch of money and this isn't the first time. The staff is friendly and helpful (they also provide free oil when you are low and they pick you up in a really nice X5 when your car is ready). read more

i had a terrific buying experience with Gebhardt. We made the deal on the internet and over the phone then i flew out to Boulder to close and take the car. My compliments to Kory and Brandon and to Roman Castro who took care of the closing in less than 5 minutes. Their pricing was thousands of dollars lower than what i would have paid in Chicago. Extremely decent people to do business with. read more

Decent sales people. The pricing was fair, the process took too long ans was confusing.

I've been having my car serviced there for 3 years, every time I get a free car wash, a drink, and my mats washed too... My car is at 145,XXX miles and they are kind enough not to try to to sell me another car. They also pick you up, give you a sweet free loaner (BMW as well with the new car smell that mine now lacks...its more like gym socks...). Two thumbs up, I know em all by name even though I don't spend that much and they all remember you, except for the lady that works there, not a fan. read more

Awesome experience at Gephardt. Gyuiseppe patiently answered every questionrelated to our p that we could think of (which was plenty).

Had some seriously annoying problems with my 2014 320i. Took it to Murray and their service was awful! I had originally bought mine at Gebhardt and was happy with their service so I decided to go back. It is an hour drive for me to get there and worth every mile. David and Mark in service went well out of their way to find out what was wrong. It was not an easy task and I'm not always pleasant when my expensive car is not my happy place. They kept trying and it is once again the luxury car I enjoyed when I bought it. I cannot thank them enough. They worked with me even when I jumped the gun and went in a week early for a scheduled service. :0) Gebhardt is the right deal for your service needs! read more