I wanted to share the excellent experience I had at Gebhardt BMW. After inquiring about a vehicle online, we visited the dealership on January 24th for a test drive, where we met Jason. He was knowledgeable, insightful, and made the test drive both informative and enjoyable. After discussing our wants and needs, we decided that building and ordering a car was the best option so we could get exactly what we wanted. Throughout the entire process, Jason kept us well-informed and maintained great communication. The dealership was also very accommodating when it came to delivery, as we had a few family events that delayed our ability to pick up the car right away. When we finally arrived, everything was perfectly prepared for us. In Finance, Jake took the time to clearly explain all the options available without being pushy or aggressive--something we had experienced elsewhere. We also had a training session with Shane, who thoroughly walked us through all the technology features of our new vehicle. Everyone we worked with was knowledgeable, professional, and genuinely kind. I highly recommend Gebhardt BMW--if you're in the market for a BMW, this is absolutely the place to go. read more

This is are "go-to" when we need anything serviced on our vehicle. This is my wife's second BMW, and honestly we have complete trust in them. We like to work with Mustafa, that is our Service Advisor. Today he was off so we worked with Ethan. He was just as courteous. The main attraction is they evaluate your vehicle and send you a walk around video that highlights thier inspection points and an evaluation of your vehicle and its condition of your particular issue. My wife likes Mustafa due to the little touch that he walks her to her vehicle when the service is done. Just that little touch makes a huge difference! Would definitely recommend. read more

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I don't usually leave reviews, but after years of frustrating experiences with the service department at Gebhardt BMW, I feel compelled to speak up. Over the past 3 years, my experiences here have been consistently poor, but my most recent visit was beyond unacceptable. I brought my car in for a recall on the ABS brake system. Just two days after picking it up, my brakes completely failed. The pedal would not depress properly and the car would not stop. It was one of the most terrifying experiences I have ever had. I was very fortunate to be driving slowly on a small street and managed to avoid a collision. If this had happened minutes later on the highway, I genuinely believe the outcome could have been far worse. Afterward, I was told that a washer had not been installed during the repair, which led to a loss of brake fluid. Hearing that explanation was shocking and has completely shaken my trust in the quality of work performed here. Since the incident, I have experienced significant anxiety when driving. I have also made multiple attempts to contact the service manager, Nathan Barkin, and the owner, Jim Gebhardt, and have not received any response. Based on everything I've experienced, I have no confidence in this service department. The combination of what happened and the lack of any follow-up or accountability is extremely disappointing. I would strongly urge others to think twice before bringing their vehicle here. read more

was so impressed from start to finish with my car deal at Gebhardt BMW. From the moment I reached out to them, the follow-up was timely and appropriate, and every one of my questions was answered clearly and thoroughly. When it came time to finalize the deal, everything was quick, efficient, and I was able to get exactly what I wanted. All of this is thanks to Kris, one of the salesmen from the pre-owned side who went above and beyond to help us with a lease. We initially accidentally called the pre-owned side and even though we wanted a new car and a lease, he was still willing to help us. He was extremely knowledgeable, super kind, and truly advocated for us every step of the way. As first time, leasers we had a ton of questions, and we felt super confident after talking to Kris. He was patient, professional, and just a joy to work with. I can't recommend him or the team at Gebhardt BMW highly enough. read more

Over 2 hour wait for an oil change that was schedule in advance. Ridiculous. ‍ I understand if it was dropped off, or I got a loaner etc. But I'm literally waiting In their waiting area. No communication whatsoever. I had to ask what's going on, that's when they pulled it in. read more

TL;DR: Service center will attempt to avoid doing any warranty work outside routine maintenance, will blame the customer while not being able to reproduce issues due to lack of understanding their own products' features, and will do anything just to push you out. They have never been trustworthy or confidence inspiring at any service appointments. For 3.5 years, my X3 M40i has leaked a grease/wax from the hatch lid. I've mentioned it at every service visit, always getting the same excuse: "It'll stop after a year" or "That's just factory sealing, nothing we can do." The residue has now worn my paint, yet they insist it's "normal" and even claim they can't see it. My most recent visit was for a cargo rail recall and a persistent malfunction with Assisted Driving Plus (note the "Plus"). Every time I try to activate it, the system displays an error: "Assisted Driving Plus unavailable due to driver attention camera malfunction." I explained in detail how to reproduce the issue -- it only occurs under 40 mph in stop-and-go traffic when the system prompts you to engage the mode. A day after dropping off the car, they told me they couldn't replicate it and blamed a dirty windshield. However, the error references the driver attention camera inside the cabin, not the exterior cameras. Their claim was that "the cameras talk to each other" a lot and that's why. I have been a been a software engineer for over a decade and have led software teams in my career as well -- and their statement on this matter is blatantly false. I texted back clarifying this and re-explained the steps to reproduce, even sending a photo of the exact error from another owner. No reply. My calls and voicemails to the advisor and eventually service manager went unanswered. Six days passed with zero communication and only after I emailed the service manager, service director, and GM did I finally get a response. The manager claimed the foremen couldn't reproduce the issue and that BMW Technical was contacted -- but refused to show the correspondence and saying it's confidential. I firmly do not believe any such correspondence took place. They held my car over three weeks insisting they cannot see any issue. I sent more evidence and online reports from other owners, but it became clear no one there even understands that Assisted Driving Plus is a distinct system. I gave up and retrieved my car. When I picked it up, the recall warning was still active. The manager said it would clear automatically within five days once BMW closed the ticket. It's now been 48 days and the recall message still appears every time I turn on and off the car. Soon after pickup, my wife drove the car to work and immediately reproduced the same driver attention camera error multiple times, even after a car wash. We recorded video proof. I sent this and again asked them to clear the recall notice, while also providing feedback (as requested) and CC'ing the service director and GM. They never responded or cleared the recall notification, and their silence is deafening. At this point, I've been ignored, misled, and blamed at every step. They refuse to acknowledge visible issues, disregard customer feedback, and clearly lack technical understanding of their own products. Their default response to any complex problem is to deny, delay, or deflect responsibility. I was patient and professional throughout this entire ordeal -- but Gebhardt BMW has repeatedly proven they are neither competent nor trustworthy and I will never return. read more

Gebhardt BMW - Recall notification they said would clear in 5 days, still here 50 days as of this post. - Car Dealers Near Me - Boulder, Colorado

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Scheduled an appointment for 9:00am on a Friday morning several weeks in advance to switch out my winter tires. After three hours I called for an estimated completion time and was told they might not get to my car that day. I asked why and was told the service department was backed up. Why would they scheduled more appointments than they could handle? I picked up my car and went to Big O which completed the tire switch in a little over. read more

It's rare that I feel positively enough about a car dealership that I want to come straight home and post a review. With Gebhart, this is the second time I have done it. They reached out to me about trading in my lease early and getting me into a newer model of my BMW X3 in a color I much prefer to the one I have. I worked with the fabulous Lorena and her GM, Ryan. This wasn't one of those "spend all day at the dealership" negotiations. They happily met each of my requests and even provided winter tires since the car I wanted only had the 21" sports rims. (These aren't that great in snow.) They made it easy to switch out my car for the new one. And the difference in my monthly amount? $3.00! The icing on the cake: my insurance actually went down $500 due to the safety features as well as the theory that people with new cars are more careful. If you are considering an X3, get over there now! They have some amazing deals going! read more

Service seems to be inconsistent. Every time I've been there they mess up dash and all my settings. They made it my problem when they screwed up everything read more

The service manager Nela was fantastic to deal with. I had an issue that needed resolving and she stepped right up to make sure it was resolved. I was very pleased with her genuine concern and willingness to handle this. read more

Buyer Beware! Do not trust anyone at this dealership. If you buy anything at all be prepared to read every line and understand everything in their contract is designed to steal from you. They do not stand behind their maintenance contracts and you are forfeiting any monies paid to the dealership if you sell your car, even if you never use the service. Best advice avoid them and deal on the internet for your best deal and don't buy into their sleazy maintenance and other services! They got me for over $2700 and I don't want them to get you! read more

Sales - I gave up on buying cars there in 2021 after buying an M2, which was my 3rd purchase in 5 years. Buying a car should be easy not insulting, nor painfully slow. Final straw was made an appointment to see / test drive an M3 and sales woman told me 'no, that's for serious purchasers' in front of my son. Service - never great -compared to their competitors but closest to home. 'Secretly' slapping Gebhardt license plates holders on my care - bought elsewhere - last draw. The best thing about Gebhardt BMW is that made me consider Porsche - don't regret that. Advice - go to schomp it's worth the drive from Boulder read more

I had an awesome experience buying my car from Gebhardt Used Car Sales. My salesperson, Aileen Bell, was fantastic and made it a very pleasant and relaxing buying experience. Todd Weiner in Finance was great, as well. There was an initial problem with the car but Aileen and Tom Gebhardt went over and above to make it right for me. Thank you very much! read more

Shane was amazing got me into the perfect BMW that fits my lifestyle I bought a 330i GT Xdrive no pressure sales and the best price for sure read more

Gebhardt BMW - Car Dealers Near Me - Boulder, Colorado

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Bad customer service! A family member recently purchased a used hybrid BMW from Gebhardt dealership. Their sales tactics were misleading with the result of my family member receiving only a 7 mile range on the vehicle when it was run in electric mode! After being a loyal customer for eight years to this dealership, the service department gave my family stalls and unanswered calls for 3-4 months! There has been no resolution, and they offer no solutions! Do NOT give this car dealer your business! read more

I have been a loyal customer of Gebhardt BMW for 10+ years, having purchased THREE cars from them in the past. It is with great disappointment and frustration that I write this 1-star review and will never purchase another vehicle from them. I placed a deposit on a car but ended up canceling the order because I found a better option elsewhere. Despite their quick sale of the car to another customer, the dealership flatly refused to refund my $2500 deposit. Aside from being unethical, I'm not even sure it's even legal and am communicating with BMW corporate on the matter. Their justification for keeping my $2500 deposit, despite the rapid resale, is illogical. They stated (with a templated email response) that they don't refund car deposits because 'custom orders are so personalized they are hard to sell'. There was nothing custom about my order - it was a standard color with standard options; and they sold it quickly. The fact that I've been a loyal customer, contributing significantly to their business over the years, was blatantly disregarded. This experience has completely soured my view of Gebhardt BMW and I will never purchase another vehicle from them. Beware of this dealer's policies and practices. It's a stark reminder that no matter how long you've been a customer, your value to them is only as good as your last transaction. PS. I already advised one friend in Boulder to steer clear of them, so they've lost at least one sale. I will continue spreading the word to others. A business that doesn't value its customers doesn't deserve loyalty or respect. read more

NEVER take your car here! I should pay more attention to reviews! I took my BMW in under a recall for VANOS attachment bolts (4 hours) and PCV valve heater. 2 days later i picked it up at closing time and my car was in limp mode! of course they locked me out and didn't answer the phone! luckily i made the 18 mile drive home. I just so happened to drop by the first day to retrieve my house keys from the car so I got to meet the young mechanic assigned to the job and he couldn't have been older than 20. Not a problem but why does my car drive in perfectly and leave in "limp mode"? Seriously? read more

I just wanted to take a moment to commend Gebhardt BMW service center. I service my X5 there regularly and always have a great experience, but there are times when employees go above and beyond. I had an issue with a wheel that I won't bore readers with, but the service director, Yago Luangraj​​, stepped up and resolved it without requiring constant checking in or complaining on my part. He actually answers the phone, returns calls, and responds to emails, which isn't all that common at a busy dealership. I think he's relatively new to the Gebhardt service center, and, man, has he been a wonderful addition to the staff. It's top-notch service like this that keeps me in the BMW family. Keep up the good work, Gebhardt. read more

This is a review of the experience I had with Gebhardt BMW. I dealt with Dallas and Finance manager Richard. I must begin by saying that I am a remote customer 900+ miles from the dealer nor the easiest customer. Nevertheless, it is obvious that they are not familiar with out-of-state/active duty military buyers. First, they made a mistake of submitting multiple credit applications even though we already have the pre-approval; further, they submitted the credit check on a complete different car, hereby triggering credit alerts that downspiraled to multiple credit checks and additional requirements before funds can be released. Secondly, they leave you hanging and keep telling us that they are "so busy" and could not make the time to either make a quick 1 minute phone call or an email to keep us posted. I work 90-100 hours a week and I make the time to try to call them to get voicemail and no call-backs. Thirdly, they kept telling us it is "illegal" to have the title mailed to NY, my home state where I register all my cars while deployed in TX, even though we already explained everything multiple times. Last but not least, they reposted the car back on the market 3 weeks after taking our deposit. The finance manager kept saying "I've done this for 15 years," but it is evident that he does not have that experience. This is by far the worst out-of-state vehicle purchase experience I've ever had. Keep in mind that I have purchased multiple cars from various different states including California, New York, Kentucky and Virginia without any issues/hiccups; all other dealers were well versed in out-out-state purchases and handled my paperwork efficiently. Titles always mailed to the proper state while I'm deployed in another state using an out-of-state address. A few good things I did experience was that the manager, Tom Gebhardt, was quite understanding and decided to give us an amazing price and arranged shipping in a very efficient manner. Beto, another client advisor was much more responsive and has always remained courteous. So thank them for that; though chances of dealing with a manager directly on a single purchase is slim to none. Overall this was a tiring experience. If you're Active duty military or out-of-state buyers, beware! My suggestion for the dealer: 1) Take time to respond to out-of-state clients. Even a minute of your time daily to shoot a short text/email updating the current sales status. 2) Prioritize whoever buyer comes first. Having an out-of-state buyer does NOT mean putting them on the back burner while catering to floor customers. They are equally important. 3) Learn about out-of-state rules regarding titling/registration. Listen to your clients if you've never done it before especially if they have done it multiple times. I hope they take my suggestions and give the next military/out-of-state customer a better experience. read more

Looked at an X7 there. Salesman did not know the product at all. Every question he had to go find the answer. They then tried to really screw me on the trade in. Went to another BMW dealer and got $5000. more for my trade in. Bought the X7 there. read more

Nice people but if you want a chance at getting a simple problem fixed quickly you might as well drive to BMW of Downtown Denver since their service department actually answers the phone. read more

The shadiest dealership I have ever encountered. I had a deposit on an I8 two years in advance, and the day it came in, they hit me with a 10,000 markup. I should have walked away but flew in from California to pick it up. I sold it a few months after owning it and canceled all the extended warranties I paid for it. They assured me they would send me the prorated difference and never did. I had another deposit on a car that I canceled, and these crooks still haven't sent it back. They are evil dirtbags at this dealership. read more

"You should try a BMW X5M or a Trackhawk", my last sales person at another store & brand told me, when I again asked what was out there that could replace TWO of my current beast SUV's, with ONE. Too many cars, and too many trades, but he was right. Drove a few X5's. Liked. Thankfully there's several BMW dealers in Colorado, and after inquiring online at all of them, and pondering different engines & options, I got connected with James Yelvington at Gebhardt BMW in Boulder. I still wasn't sure, but let him know I was open, either to the plug in Hybrid or a full M...crazy, as usual. James, nailed it. "We have a plug in demo, and a CPO 2022 X5M, BUT I also have--hard to find--an almost fully loaded brand new X5 M50i someone ordered, and backed out of. Same V8 as the M, but posher. Come see it." I did. I loved it. And it checked the performance boxes I loved of the M, but in a posher more luxurious package, for...$25k less. James & the Gebhardt team, including Tomaso, and especially Ryan Ballweg in finance, were on point and incredibly helpful, with a complex "trade 2 brand new expensive cars for 1 new expensive car", and even instantly available by text & email as I was traveling for work on the east coast. Everything was done, ready, wrapped up, they helped me get my 2nd trade to the store even on a busy Saturday, and have been nothing but a pleasure to deal with. Refreshing, after the last few expensive cars I've purchased and their dealers, to also experience how great the service team is here. Needed something checked out, and instead of "we'll take a look and see", even on a Saturday they had the Shop Foreman Jonathan to go for a ride with me. Live in Denver, and yes, technically we have 2 other stores "kind of closer", but the experience at Gebhardt in Boulder and fun, easy 32 minute nice trip is worth it. Thanks for welcoming me to BMW, from the great team here. read more

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I will never buy from Gebhardt again. I was lied to about an "incentive to earn your business."The incentive was a set of all weather mats. once the sale was complete I was ghosted and ignored. The other issue was an end of deal hustle. I sat down to ostensibly finish the lease contract and was blindsided by rapid fire offers from clear bra to fully covered services. I declined all of the "proposals" saying I would want to think about each proposed "deal". Thr sales rep who sold me the car wanted to know if I ought any of the "services". This dealership is a hustle. I would go to the central Denver BMW dealer. BUYER BEWARE read more

If you are looking for a new holiday ride PLEASE stop in and see Jeff. I had been to many dealerships where I just walked out do to the way I was treated. Jeff took his time with me, was kind and hassle free with no pressure. I really felt comfortable buying my vehicle from Gebhardt BMW! Jeff even contacted me a week later just to make sure that I wasn't having any issues with my new truck. You can really tell that customer service is a priority with Jeff and Gebhardt BMW. They even offer a first responder discount which tells me that they care about the community as well! I just wanted to give a shout out and say THANK YOU one more time. I appreciate all that you guy's did for me! read more

Great brand, family oriented , involved in the Boulder community! Anyone looking for a new or CPO BMW Should stop into Gebhardt BMW read more

Gebhardt BMW - 2021 BMW M3 - Car Dealers Near Me - Boulder, Colorado

I don't know whether all BMW dealerships are this bad, but my experience buying a new car from Gebhardt BMW has been very disappointing. I would recommend considering other BMW dealers in the Denver area before turning to this Boulder dealership. On April 8 I visited Gebhardt to consider buying a new vehicle. After one test drive and a half-hour, I decided to buy my first BMW and completed the specification choices with Kristi. I paid a $2,500 deposit and was told then car would be delivered in late June. It is over four months since my order and approaching two months since my delivery date and I still don't have my car. These months have been marked by poor or no communication from the dealership. This includes a nearly useless app that has never once recognized VIN or production numbers provided by Gebhardt. When I complained about this, I was only told "Most brands don't even offer a way of tracking the car;" which doesn't really help if the tracking app BMW provided doesn't work. The My BMW site is marginally better. Although, one notice reported the vehicle finished production on May 31st (75 days ago), yet the status update has been stuck ever since on three dots from the end with only the note "In Delivery." Last Monday I again attempted to get the deal done before starting on a long trip and was told the car was in port in the US and that Gebhardt "are hoping to have it earmarked for a truck by Wednesday of this week." Wednesday came and went so I tried by phone and e-mail to receive an update from all three Gebhardt employees who have been involved with this. A week later and still nobody has replied with an update. Part of the frustration with this dealership's delays has been that I will be selling my current car to Carmax as part of the financing to pay for the BMW. The long delays have meant that the sales price on my current car has been steadily dropping. So far it is down $4,000, which means an additional $4,000 out of pocket I will have to pay Gebhardt compared to when we completed the order in April. This might be a combination of poor service by BMW globally and Gebhardt locally, but either way I would never recommend this dealership to anybody. They have been very poor on any pro-active communication and response. It might just be that they consider their lower end $40K vehicles not worth customer service. And as a sad joke, BMW of North America is already pestering me with e-mails about buying a new BMW, even though I am still waiting on delivery of this first one! read more

Stay away from this dealership. Gebhardt sold me a vehicle that they told me was in perfect working order. When I received the vehicle the sound (radio, car play, even basic safety functionality such as seat belt notifications) did not work. I am located in NY so this was an inter-state purchase. It took the dealership over 2.5 months to get my registration processed. Overall, they were quick to take my money, slow to finish the registration process and failed to disclose basic functionality issues with the vehicle. They are not ethical or professional. The repairs will cost me over $5,000. read more

Called dealership to inquire about a vehicle. Spoke to Heidi B, she told me the car was being sold and suggested I purchase a similar model from another dealership. We were ready to buy immediately and we took her advice and purchased a vehicle from another dealership that day. We received an email couple days afterwards and the vehicle we were inquiring about was not sold and the price was also reduced. She was dishonest and lost a car deal and we were happy to take our business somewhere else. read more

I had a great experience purchasing a vehicle from Gebhardt BMW. My CA was Dallas Huber and he was one the most helpful and responsive CAs I've ever worked with. I live in CA so had to do the transaction remotely and everything went very smoothly. The finance group was also easy to deal with, asked about add-ons out of obligation but didn't push at all. When the car arrived at the dealership, I wasn't able to schedule pickup for about a week after. Dallas had the car detailed and stored inside the entire time. When the car was finally delivered, it looked clean as a whistle even though I know there was some snowy weather out there in CO. There was no funny business with the pricing of the car and overall I was very happy with the experience and would certainly recommend Gebhart to anyone in the market for a BMW. read more

Oh wow...Where to begin? I had an 8am appointment today to drop off my 2017 X1 since it was flashing dual warning lights about the Driver and Passenger Restraint System Malfunction. Seems like something that should be fixed quickly, and likely under warranty so brought it into Gebhardt. I duly made an appointment, and confirmed it for 8am. I was a bit early, and dropped the car off around 7:45. Will Carter was my service rep and said he'd give me a call sometime in the morning to let me know what's up. Well, 10am rolls around...nothing. 12pm rolls around...nothing. 1pm rolls around...nothing. I call at 1:30 and leave a voicemail kindly asking for a call back. Nothing...I call again at 2:30 and leave another voicemail, admittedly a bit agitated now. Still no reply. I tried other numbers, text lines, online chat-bots...nothing. We're getting late in the day so around 3pm I head over to see what's going on. Hey, maybe he's running around and just hasn't been to his phone yet? When I walk in Will's at his desk chatting with other employees. "Oh, sorry, I was about to call you!" Yeah, sure... Anyway, it turns out they hadn't even brought my car in to the bay yet! No one had laid a finger on it. So over 7 hours after a booked and confirmed appointment Gebhardt hadn't even looked at the car. Mind blowing. So I just took it and left. If they had loaners available, it might be acceptable to keep a car that long and not even inspect it. But apparently those are booked out for at least a couple of weeks! This is in line with my experience a few weeks ago when I brought it in for the last scheduled maintenance under my CPO plan. Again, dropped off for an 8am appointment for an oil change and tire rotation. The car wasn't done until about 4pm. I don't expect Jiffy Lube speed, but c'mon! I chalked that one up to just an abnormally busy day...but apparently it's right on par. Now I'm wondering if my fresh set of malfunction warnings has anything to do with that visit a few weeks back. I'll be finding another dealer to bring this to for my remaining warranty work. read more

Gebhardt BMW - Car Dealers Near Me - Boulder, Colorado

Yelp won't let me but if I could I would knock this from 1 star to 0 stars as 6 months later I'm no closer to having my repair completed by Gebhardt BMW. In March I did return to have the correct instrument cluster installed but during diagnostic another part in the steering column needed to be replaced. I was told that this part would be on back order as well, and would be there within 1 month. I was told that they would call me when the part comes in. I advised of my schedule and that this would be fine but 2 months later haven't heard anything. I even called and left a message for the service manager directly since the service writers at this location have a terrible track record when it comes to follow-up. It's been 5 days and still haven't heard from the service manager Jonathon. While I understand that Monday was a holiday, that doesn't excuse Thursday, Friday AND Saturday as contact days. At this point I'll be making my second complaint to BMW about this Gebhardt BMW, and will also be filing a complaint with the Dealer board and the CO AG. read more

Gebhardt BMW - Shows flare replaced, not flush with body. - Car Dealers Near Me - Boulder, Colorado

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20/10 customer service! Team goes above and beyond and put their customers first. Highly recommend!

Sold me a used car that needed $2,800 in repairs as soon as I bought it. Service dept. treats you great if you bring in your newer suv. Bring in a used car you bought from them last week and they will barely talk to you. Real shiny suit old school dealer, and not in a good way. 4 read more

Jonn Eric offered the best car buying experience of my life! He went out of way at every opportunity. Currently, used cars are scarce and often overpriced. Gebhardt is the one-in-a-million dealership: trustworthy, hard-working, and ethical. They do thorough pricing research to set great deals within a 500/mile radius. Most dealers do not extend that range as it lowers prices. The company doesn't take advantage of the current chip / auto storage. Their ethical business practices are reliable. They are cultivating clients, which is unheard of in the current used car climate of Northern Colorado. Jonn Eric took the time to understand my needs and we developed a rapport, which made me trust the man. In other dealerships, I was pitted against the used car salesman where it was clear only one person wins. Jonn Eric listened to me so thoughtfully, he made a personal connection between the Gebhardt family and mine. I met two charming, professional and welcoming members of this well-rooted, dynamic company. Jonn Eric made this connection for me. The time he spent with me allowed me to feel secure in my purchase. Many car sales people pit buyers against each other. Jonn Eric was honest at every step: no manufactured bidding wars at Gebhardt. I've been researching the specific car I purchased. Thus, my questions were detailed. Jonn Eric answered all he could. If a query was too specific, he'd smile and say, "Time for the owner's manual." Unlike every other dealership I visited, Jonn Eric didn't leave me for "visits to his manager." He never said, "My manager said ..." or "I'll have to run this past my manager." The honesty, integrity, friendliness, professionalism and overall kindness reminds me of my grandfather's Midwest Chevrolet dealership. He built loyalty one person at a time, ethically, honestly and prioritizing loyalty. You might think this is utopian; however; his ethics worked to make his dealership A top producer. He won every sales trip GM offered its top producers. Back to the commonalities between my family's business ethics and Gebhardt's. Jonn Eric is an integral team member of the Gebhardt family - not by blood but by his no-pressure approach, which allows clients needed time to learn about the car they might buy. Gebhardt BMW / Used Cars is a vital member of the Boulder community. I'm grateful deals at other dealerships from Broomfield to Longmont fell through so I could find my dream car, from Jonn Eric, an honorable salesman whose earned my loyalty to Gebhardt BMW/ Used Cars. read more

The finance manger sold me a maintenance contract that I could choose to cancel and get my money back later if I wanted and that turned out to be a lie !!!!! I sold the car less than 6 months later and never had any maintenance done and now they told me the add on contract is not cancellable and I am fighting for the $4000 they owe me for a useless add on that I was told could be cancelled at any time read more

Just leased a new X1! Dallas was so easy to work with and made sure I got a great deal. i highly recommend this location! Not sure why the reviews aren't very good I was treated very well and left extremely happy. Also the latte machine is everything! read more

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When I bought a 2022 X5 from Gebhardt last year I purchased full windshield replacement coverage. Early this year the windshield cracked from the lower right corner across to the mirror. When I took the car in, Gebhardt's insurer, Smartglass, denied the claim despite documented coverage. Only after a week did it approve a non-OEM replacement, though I had been told that replacement glass would be OEM. I was told that this process normally took one day to turn around. My car wasn't finished for a week. During that week Gebhardt lied to me and did nothing to make up for its own insurers stonewalling. I'll never buy another car from this dealer again. read more

I was recently in the market to purchase a good, used car. While on the road for work, I noticed a 435i xDrive for sale on Gebhardt's web site. The day that I was traveling home, I had a little extra time at the hotel and sent a message to they dealership via FaceBook Messenger saying that I was interested in this car and wanted to arrange a test drive. This was at 530 am local time. I nearly immediately received a reply. I was shocked! Thinking it was an answering service of sorts, I said that I could be in the area for a 1 pm test drive. They said they would pass on the information. Upon landing in Denver, I had an email confirming my appointment, and that Nevada was going to be assisting me. Upon my arrival, I was promptly greeted by Nevada. As I had come straight from the airport, I used the restroom. When I came out, Nevada was pulling the 453 up front so we could look it over. I was impressed! She showed me all of the important features plus some of the additional that were nice to know, and answered all of my questions. When I arrived, I had low expectations, not from any previous experience, but rather just not being a fan of the whole negotiations for buying a car, especially a used car. Nevada was great.... not at all pushy or a "typical " used car sales person, and very respectful. They showed me all of the features, and signed me up for the BMW on line store/features. I felt like I was buying a new car of twice the price! I would easily go back for future purchases! (Edited to add this) PS- I forgot to add that Nevada was the one that actually responded to my initial contact at 530 am! Sorry to wake you up! read more

Have been using Gebhardt for the last 10 years for service. Tried another place due to it being closer to my house, and ended up back at Gebhardt. The pros - offer coupons and specials on items; free loaner cars; use BMW certified parts and stand behind their service; prices are competitive to other BMW repair shops; participate in Costco auto program for service (although I have yet to use). The cons - turnover of service advisers in the last year (esp. Joel) has led to a decline in personalized service or staff that seems to "care"; long wait for service when a loaner is needed; service area itself is not comfortable for waiting in; staff now seems very disengaged and apathetic to customer needs; upsell on items is pushed a lot more. I will continue to use Gebhardt while I have a BMW as they do stand behind their service and, up until my most recent visit, I trusted their advisers and felt they had a relationship with their customers. I hope their new advisers develop that as it is a huge loss. read more