Their website advertises a bunch of stuff that they don't have. When we drove down to rent a bike they gave my son and then my wife grief and they have lost a customer for life. read more

I just got both my bikes back from Gearhead. It is just a beautiful place not just the ocean views getting there but the warm and understanding vibe you get. The work they do is absolutely amazing, my bikes is clean running extremely properly I have the BMX bike I got from them (they know the good stuff) and my wife and I's other bike is like a new bike it is so tight and up to spec -better than new. I honestly am only on the web to see if I should have tipped them more I gave what I had, but I feel my appreciation is worth something especially if anyone within sound of my voice who needs a bike shop goes there immediately even if your in San Jose it is worth the drive. I would walk up and down Terra Nova with a sandwich board promoting the place I love it this much - seriously. read more

I wouldn't normally post about what I am about to report, but the attitude was so rank, that it merited a review. What ever happened to just being neutral and doing business ? Not everyone coming in is looking for special treatment, a special friend, or life advice. Some of us just want to have our bike fixed. Jesus By the way the bike was fixed ok, and price was ok. Will I go back ? Doubt it. read more

Today, I pulled my 15 year old Marin Bobcat Trail hardtail mountain bike out of a storage container in my backyard. It hadn't been touched in over 2 years. I wasn't ready to buy a new bike, so I called gearhead to see if they were open and could tune it up for me. A young lady picked up the phone quickly and advised me that they were open and could tune it up, but there could be a several week wait getting it back due to their backlog. I brought it in and a young guy told me about the turn around time on a tune up, but he could look at it right away and tell me if he thought it needed a full tune up. He hooked it up to a rack and went over it thoroughly. He told me he thought it just needed air and lube in several places. He then told me he could do it right away. In 5 minutes he had it in good order, then told me he could take it for a test ride to see if there were any other problems. He took it out and brought it back in about 5 more minutes. He went over a minor issue with the gears. He then gave it back to me and said there was no charge. It's that kind of service that will keep my coming back to Gearhead when I'm ready to upgrade or need any biking equipment. All around good, friendly people with excellent knowledge. Thanks Gearhead. read more

Very helpful and knowledgeable staff. Fast service done well the first time and reasonable rates. They also know all the local trails - including the fun ones :) read more

Rolled up today Thursday 1/14 at 11:45 a.m hoping to drop off my bike wheels for new tires and tubes. Midday still not open. Watched people come, peer in the window and leave. Not the first time this has happened either. But will be the last. I'm happy your regulars find your sloppiness "quirky" but to the rest of us it's just inconsiderate and a waste of gas. Taking my business elsewhere. Like you care, right? read more

Doing my son a favor as he is away to school at Sonoma State. He wanted me to drop off his bike at Gearhead in Pacifica. It really was a bit out of my way but now I understand why he goes there. People there are very knowledgeable and likeable. They gave me a promise time and called me to say it was done. The price was so reasonable that I thanked him and he thanked me for saying so. Thanks again Gearhead Bikes! read more

Over priced and a take it or leave repair ideology. Clean shop and nice bikes But staff is very friendly read more

Wrote my last review about this place 10 years ago! They still gets 5 stars! One of the bikes I purchased needed some minor adjustments to the shifter. He asked what the problem was, took the bike to the repair area asking me to wait, returned about 15 minutes later letting me know he wanted to test ride it before giving it back to me. I was waiting for a bill when he reminded me that bikes purchased from his shop have lifetime free adjustments........ wow!!!! If your local and going to invest in a high quality bike, buy it here... read more

This is about the best bike shop you could ask for. The people that work there are super cool and extremely responsive and helpful. Not only that they let me use their tools for free in their shop when I am not trying to pay for it to get fixed. Other shops either charge you to use their tools or don't let you use them at all! But Gearhead is generally pretty cheap to get your bike tuned up and fixed there if you don't know how to use the tools yourself. What is different about this shop is that there are real people who work there and other places the employees wont take the time to get to know you. Down to earth people and good customer service keeps me comin' back. read more

Great service! I bought a used bike online and brought it in to learn about it / repair. The owner was awesome and answered all my questions. Ended up buying a bike from him as well and some helmets. Really great place, happy we found it ! read more

We came in thinking we had a broken bike and she fixed it in less than five minutes! Really nice crowd here.

Dont bring you bike here. A couple of years ago i brought my bike in for repairs. The owner told me that it was worth fixing. I left my bike and he never got to it. Then he did fix it and I called a month later and he said i could come get it. He had my phone number on the ticket. Then I was super busy and I called him again and told him i wont be able to pick it up for another month. He said cool no problem. Then I called a month later and he said come in and get it. I said fine. I called to make sure he would be there to get it on Monday and it was a friday and he said its here ready to go. I went t to the store and the sign was up that they moved. I went to the new location and the stoner told me he sold it. I said What? you sold my bike. He said ya you never came and got it. and you dont have a phone number on the ticket. and the ticket says we will get rid of your bike if you dont get it at a certain time. I said I have been calling you and you have told me it was all fine. I even have the ticket with my number on it and it does not have this note on it . You should of called me. He laughed and said you probably dont have the ticket . I said yes i do. Its right here.It also did not have this note on it regarding it being removed from the store because he started a new contract ticket and mine was the older one with out this statement. He said to bad, I am not getting your bike back and you will have to sue me. I was going to but I live all the way in marin. I dont want to keep coming over here to deal with the burnt out stoner when I live in marin and have a super busy business. Hes a rip of. I hope he gets what he deserves. also he over charges for repairs becasue there is not another bike repair business in pacifica. read more

I arrived at 11 AM and waited almost half an hour and nobody came. I called at 11:45 and, when I explained what happened, Matt, the owner, did not even try to apologize. By then I had decided to continue on to half-moon bay to another shop. When I called I kind of expected an apology, but when none was given, that was it. That will be my last try to work with the local shop. read more

Arrogant staff. Rip Off Prices. Oddly, owner outside fixing a kids stump jumper while his employee was quoting me $90 to adjust front and back brakes and rear derailieur!! I wonder how long they can stay in business with that model.... read more

This is a great neighborhood bike shop in Pacifica, near Terra Nova HS. I had bought a 20" boy's BMX bike for a great price online and was looking forward to assembling it and saving money...until I got it and saw the indecipherable instructions! I then called Mike's Bike in San Francisco (somebody at Sports Authority referred me there), but they could not accomodate me for another 7 days and wanted to charge me $100!!! I did a Google Search and found Gearhead, called them and got a price quote of $55 over the phone. Done & done! I drove over there posthaste and caught them right before closing time (they were nice enough to lift the huge box from my car's trunk). Matt told me he would call me the next day when it was ready to be picked up. Sure enough, the next day, before noon, Matt called and said the magic words: "I'm only going to charge you $40 because it took quicker than I expected." What can I say? I'm a fan for life and will refer everybody here. =) read more

Update number three..... One more well deserved thanks to Matt and Tracy. With their great service and friendliness, I was motivated to start repairing and building my own bikes. This led to attending a Bicycle Technician school in Oregon, and ultimately now working in a shop as a mechanic. Despite building wheels at work, I still believe Tracy is one of the premier wheel builders in the bay area. I recently brought her a fairly high dollar rim and hub to build for me..... Again, spoke calculations were perfect, tension was perfect and to the high side of the range which I like, and dish was perfect. I have had three wheels built by her and none of them have required a single nipple turn in over a year of riding 80 miles of dirt a week. So.....this is a notice to any picky, component nerds out there looking for a truly hand built custom wheel. Do not hesitate to take it to Tracy. read more

I just had a great experience with Gearhead Bicycles. My good but older bike had been hanging in the garage for at least 10 years. They cleaned it, tuned it up, put new tires on it, made some adjustments I asked for and it came in well under the estimate. They explained that some of the parts were still in good shape and didn't need to be replaced. I rode it today and it feels so good to be on such a smooth, quiet bike. On top of that, the staff is fantastic - friendly, funny and made me feel welcome. It is a pleasure doing business with another great outfit right here in beautiful Pacifica. Thanks! read more

"Santa Claus" Brought a new bike for my Daughter this Christmas. I have it on good authority that he picked it up here. Instead of having a bike from a big box store that will give you zero customer service we now have a local place that will tune up and adjust Her bike as She grows. Definitely a bargain when you consider it only cost about $20 more than a chain store. Plus "Santa" gets a warm fuzzy feeling from supporting the LBS instead of the big corporate guys. read more

Top- notch, friendly service. Went there just for a lock , but he also gave me useful info about my cruiser and I am deciding which bike to get ,I will be ordering a bike from them soon. They are moving into the space right next door from where they are at now, the new space is twice as big. Looking forward to that. read more

The bf did a shuttle ride with these guys today. Cool shop, cool people, cool bikes! Definitely a place worth making the drive too. They even have some jumps next to the shop! read more

Cool shop with a lot of cool bikes. Too bad non of them are for sale, they maybe had 3. The front of the shop is littered with sick mountain bikes, dirt jumping bikes and others but don't bother asking because they are not for sale. Might be a good shop if you are in the area but not worth going out of your way. read more

I stopped in here to get my tire repaired. The people are very friendly. They replaced the tube in less than 10 minutes. I waited while it was being repaired. Considering that I was a walk in customer without any reservation it was very quick. I highly recommend this place. read more

Just bought my son a bike here and I gotta say this place is great. Whether your a seasoned veteran of the Tour De France or just some knuckle dragging kid looking for his first dirt bike, these guys really know how to take care of their customers. Prices are reasonable too. read more

Great place!! Took my bike in for a blown fork. A guy name Andre(sp) checked in my bike. I needed new seals or something. It was going to cost me $150 or so. Andre then tells me that the amount of time it will take for the factory to send them the seals would take about the same amount of time if they sent it out. His point was that the factory might cover my shocks from their warranty. Bottom line. Rockshox covered it. Gearheads (Andre) didn't have to tell me that it was covered and could've charged me, but instead all I had to pay was shipping and labor! HONESTY goes a long way!! Great job guys!! read more

This is one of the few bike shops where I walk in and feel right at home. The shop isn't large, but they have a wide selection of parts, and are always willing to put something on special order. They've always been willing to lend me a tool, or spare some advice, and they have pretty cool stickers. If you live in the area and you're sick of the attitude you find at most shops in San Francisco, head out to Pacifica. Its only a short jaunt away but the customer service and friendly attitude is unparalleled. Plus, secreted adjacent to the shop, is an awesome set of jumps and a pump track...and you, there's all those sick Pacifica trails that shall not be named. read more

Matt and Tracy were terrific. I purchased my first bike in over 40 years. They were helpful in so many ways. I had to return several times to get help with taking my tire off to put in my car to getting the brakes adjusted. They were unbelievable. So helpful and always a kind word. It's nice to know there are still people out there that care. I'm so glad Pacifica has such a great bike shop in town. Thanks for all your help Matt and Tracy. read more

I have been going to Gearhead for Years. I bought my first bike from them and then when i outgrew that i went back and upgraded. and since then i go to them for any problems i have or for new gear or parts. They know their stuff and are great at what they do. Prices are great and service is even better read more

My son's bicycle needed basic servicing to fix flat tires and replace a brake cable. I phoned them, took the bike over in the next 15 minutes, waited and watched the bike getting fixed (only took about a 1/2 hour) and was out of there for less than $20. It was fast, friendly and affordable service and they were able answer questions I had about a future bike purchase. They also have some very good deals on new and used bikes. I'm going back for my next bike. read more

Had my Trek MTB get a major tune-up and was quite happy with the result. It was cleaned up and the gears work great. They even adjusted some stuff that improved the shifting position as well as recommend a shorter handlebar stem since I felt that my arms were over extended which tweaked the rest of body, back, and neck. Can't wait to go out for long ride now. read more

Avoid this place. Not only does their customer service suck but their prices are ridiculous. Not sure how they are getting good reviews from others but I have a bad experience both times I've shopped there. read more

Bought a new Mountain bike and didn't know anything about it. I am a heavier set guy and needed help finding something that would be comfortable and effective on the trails. Matt supplied so much information and was very attentive to my needs. He let me ride many bikes to see what felt right, including his personal, very expensive bike. I bought a great bike and was treated with the up most respect. His team worked together to get my bike set up and ready to ride right out of the store. Matt and his team supplied me with stellar customer service and I will be going to them for all of my biking needs from here on out. read more

I have now brought 4 different bikes to this shop over the last 4 months, 4 different visits for repairs and tune-ups, I have been completely happy with the customer service, the work, and the prices. 2 kid's BMX bikes, 1 ordinary/road bike, and 1 mountain bike. I've worked with and spoken with at least 4 different employees, and each of them was courteous, patient, knowledgeable, and helpful. I highly recommend this bike shop. read more

Came here to buy a bike for my husbands birthday and had an awesome experience! I'd been here with him before, so I sort of knew what I was looking for, but I definitely needed an expert opinion. Matt helped me and was very knowledgable while showing me a wide variety of bikes. He took down probably six bikes for me to test-ride and explained each one in detail so that I could compare them. The final decision wasn't easy because all of the bikes were awesome, but he helped me come to a decision I felt comfortable with. Everyone in the shop was super friendly and I would not hesitate to come back or recommend this place to a friend. read more

I haven't had the chance to buy a bike or have mine tuned there yet but I have bought a few small parts for my bike and know that these people are uber cool. I'm newer to the area so they pointed me in some good directions to ride some trails. Hopefully they start up their group rides soon. Ride on guys! read more

I had thrashed my Ditch Witch rims doing some bunny hops 'cuze I am a Clydsdale rider and I need heavy-duty parts. Matt hooked me up with some stout SOS rims at a great price and I couldn't be happier! These guys are super- knowledgeable and have excellent customer service. Thanks Matt, you and your staff do it right! read more

I have used them twice now. Both times great, fast and very reasonably in price. Very knowledgeable about bmx bikes. I always say Shop local first. Thanks guys for the outstanding service. read more

It doesn't get any better than a great bike shop where dogs are loved! I have had a bike for 17 years. It went through some hard times with me when I was homeless. It is starting to show signs of age. I tried to fit it into my SUV or use a old bike rack. My goal was to take it in for service. The bike would not fit. I drove over to Gearhead Bicycles. They found me a special bike rack for SUV's and installed it. I came home and got my beloved bike. I mounted it on the rack and it fit perfectly. I drove several miles with the bike on my SUV without problems. I brought the bike in. They put it right on a rack and suggested necessary service. The price quoted was fair and reasonable. This is a neat place with a lot of vibes of the good side of California in the 1970's. It's worth a visit!!! read more

Friendly and informative service. Prices and selection are what you would expect for a bike store run by opinionated and well-informed bicycle gearheads. :) read more

I got a really nice used bike but it had been ridden hard and consequently needed some work done. Spoke with Tracy and determined what was needed and why. It was a little more than I wanted to spend and they are a little pricey but you get what you pay for. The bike rides like a dream , I'm very satisfied with the results,top notch work from bike mechanic Andre. Very thorough job. read more