‍ ‍ ‍ ‍ ‍ ‍ Super sweet and caring bike shop owner, Matt took such excellent care of my babies…read moretoday! He taught Zack how to ride a bike, helped find the perfect bikes our kids felt so comfortable in, plus safety gear! What a treat and wonderful memorable learning experience!!! The kids are so excited, grateful, and happy!

Super fast and friendly. Matt truly knows and loves his craft. My kids bikes were in poor condition…read moreand he got them both in working order. Thanks Matt!

Looking back in hindsight, a blown tube can be fixed in less than an hour (being generous here…read morebecause realistically it's more like 30 mins) The reviews here are more of an echo chamber of friends and acquaintances, but there are a few reviews that can show you what it's like to visit ocean cyclery when the owner is having a bad day.

When my last bike shop stopped servicing Specialized, I was out of luck -- until I found Ocean…read moreCyclery. Jeff is an expert at his craft. He troubleshooted my electric bike and fixed issues that other shops wouldn't even address. I'm so pleased to have found my new go-to bike shop!

Great location, convenient hours, friendly & efficient service. Will definitely go back.read more

Refused to submit a SRAM warranty in a less than friendly manner. The warranty submission was…read morehandled by another shop and honored by SRAM. Rolling again but would not recommend this shop.

Walked into Cognition Cyclery expecting a standard tune-up and left feeling like I didn't belong. I…read morewas told--loudly--that they "only work on Specialized bikes," and anything else they can't do because of the parts. Had they taken the time to talk to me about switching parts, I would've easily been persuaded. I'm also a regular customer at the store. The fact that I was just treated like that saddens me. They simply don't care. That's fine if it's your business model, but the delivery was unnecessarily dismissive and came off as elitist. Not everyone rides a top-tier brand, and that shouldn't mean being treated like you're wasting their time. I was prepared to spend a few hundred dollars on a tune up and more for repairing my crumbling wheel, but clearly that wasn't the issue--the brand of my bike was. There are plenty of shops that value customers regardless of what they ride. I'll be taking my business to one of them. Note: I found a better bike shop that will support all bikes and treat you well well providing their service. You can avoid the snobbery of Cognition cycle. Go to Woodside Bike Shop. They're very friendly, very efficient, reasonably priced and they do great work. AVOID RUDE & SNOBBY SERVICE (aka cognition cyclery) Support a REAL bike shop: Woodside Bike Shop 1800 El Camino Real Unit C, Menlo Park, CA 94027 Phone: 650-299-1071

Had chain problem and bike not shifting well. Turns out replacement chain was installed upside down…read moreby another sho. Went to another shop and they couldn't figure out. Thanks.

Called these guys when I was on my way over to Half Moon Bay on a Tuesday afternoon. They said they…read morehad plenty of bikes available for rent and to come on down! I was in and out with a rental bike and guidance on which direction to head in for a nice ride within minutes of arriving. Super quick and easy experience. Paid $25 plus tax for about 3 hours of ride time (all that was left in the day). Got in a great 16.75 mile ride and turned the bike in just as easily as I rented it. Note that all available rental bikes are single speed and you reverse the pedals to brake (not handle bar brakes). I was reluctant at first but the trail is easy enough and a single speed bike was you need! Oh and they'll let ya borrow a helmet if you forget to bring yours ;)

Great place to get a bike/board rental. Owner is extremely kind and will walk you through the best…read morespots to visit. Pricing is reasonable and there's a good variety of equipment. Definitely coming back if I'm in the area.

The pursuit bars on my bicycle was hurting my back and my saddle was uncomfortable. I remembered…read morethis place had a nice selection of curated parts so instead of ordering online, I called Swell to see if they had any parts I could purchase and pick up today. Ron had very little to work with over the phone but still gave me some good information before inviting me to bring my bike over. After bringing my bike over and Ron had more visual context on my setup, he was able to explore and pinpoint exactly what I needed and what they had available. Good news for me, they had the saddle I was looking for and some cool looking riser bars that matches my bike.

I actually love this place. I have taken several bikes here over the years and they do everything…read morefrom changing tires to fixing breaks. They also sell some stuff like bike locks and lights. Everyone is so nice and helpful! The employees totally want everyone to love riding their bike. They also have social biking events on their in store calendar which is so fun!

Very helpful every time. We have purchased used bikes a few times from him. All good purchases.read more

Alan is amazing and knows how to do his job . I would be…read moreback if anything happens to my bikes.

This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

I needed an updated fishing license…read more I walked in, immediately saw a staff member walking. I asked where to go. He graciously informed me to go to any cashier. I went to a cashier, he politely pointed to another area, where I met a store lead. The lead employee took all my information and it was done. Quick and easy. I'll got there next time I need fishing assessories.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.