Dropped off my bike here for a minor tune up for $120.00. They're pretty slammed and after you…read moredrop off bike, they'll give you a future date to get on the schedule to work on it. Mine was scheduled to be worked on 7/8 Wed and was ready by Fri afternoon. My only gripe was invoice amount was $139.76 but was charged $144. Maybe it was a processing fee for cc but wasn't told about it nor on the invoice. Located in a run down old plaza with a lot of parking at least.

‍ ‍ ‍ ‍ ‍ ‍ Super sweet and caring bike shop owner, Matt took such excellent care of my babies…read moretoday! He taught Zack how to ride a bike, helped find the perfect bikes our kids felt so comfortable in, plus safety gear! What a treat and wonderful memorable learning experience!!! The kids are so excited, grateful, and happy!

Ocean Cyclery is an awesome cyclery, this is a gem of a shop in the neighborhood; Jeff's awesome…read morework on my Bianchi which I picked from the lineup of "As-Is" bikes in front of the shop, has transformed the bike in excellent shape. I'm very happy with the purchase and great service; I highly recommend this shop. Thanks very much Jeff! -Tony-

Owner, was busy & polite as he worked on other bikes. I made an appointment for the following week…read more Needed a shifter, kickstand in which there's was little room? And he made it work also purchased a rear taillight that I desperately needed riding in the early hours of darkness. Nothing earth shattering . Just straightforward service and reasonable prices. Simply a happy customer we"ll be back . Continue in success.

Took the wife and her Townie. Logan helped her get it configured properly for her. Fantastic…read morebusiness that really treats you like an old friend. Would definitely recommend for anything bike related!

Headed out for a bike ride but I had a flat. I called these guys and they said they could fix it…read moreright away. I showed up and they had repairs in progress but dropped what they were doing to get me on the road. Nicest people. Very reasonable prices. Good selection of clothes and gear too.

Ugh, I wish I liked this bike store, they are in fact the closest Specialized store nearest to me…read more I first came here when I was shopping for a bike, as I was new to cycling, I wasn't looking to buy the most expensive bike in the store, but that didn't stop them from trying! I ended up purchasing a Specialized bike, but not from this store. I thought I would still come here and buy accessories and have my bike serviced here, but the employees here don't really care about their customers or customer service. On one occasion I came in to buy shoes, but they didn't carry my size. They told me that I would need to pay for the shoes and if they didn't fit, to bad so sad! How would I know if they would fit, if I can't try them on?!?!? Just take your business elsewhere. There are several stores around they Peninsula that sell and service Specialized bikes!

Walked into Cognition Cyclery expecting a standard tune-up and left feeling like I didn't belong. I…read morewas told--loudly--that they "only work on Specialized bikes," and anything else they can't do because of the parts. Had they taken the time to talk to me about switching parts, I would've easily been persuaded. I'm also a regular customer at the store. The fact that I was just treated like that saddens me. They simply don't care. That's fine if it's your business model, but the delivery was unnecessarily dismissive and came off as elitist. Not everyone rides a top-tier brand, and that shouldn't mean being treated like you're wasting their time. I was prepared to spend a few hundred dollars on a tune up and more for repairing my crumbling wheel, but clearly that wasn't the issue--the brand of my bike was. There are plenty of shops that value customers regardless of what they ride. I'll be taking my business to one of them. Note: I found a better bike shop that will support all bikes and treat you well well providing their service. You can avoid the snobbery of Cognition cycle. Go to Woodside Bike Shop. They're very friendly, very efficient, reasonably priced and they do great work. AVOID RUDE & SNOBBY SERVICE (aka cognition cyclery) Support a REAL bike shop: Woodside Bike Shop 1800 El Camino Real Unit C, Menlo Park, CA 94027 Phone: 650-299-1071

Called these guys when I was on my way over to Half Moon Bay on a Tuesday afternoon. They said they…read morehad plenty of bikes available for rent and to come on down! I was in and out with a rental bike and guidance on which direction to head in for a nice ride within minutes of arriving. Super quick and easy experience. Paid $25 plus tax for about 3 hours of ride time (all that was left in the day). Got in a great 16.75 mile ride and turned the bike in just as easily as I rented it. Note that all available rental bikes are single speed and you reverse the pedals to brake (not handle bar brakes). I was reluctant at first but the trail is easy enough and a single speed bike was you need! Oh and they'll let ya borrow a helmet if you forget to bring yours ;)

Great place to get a bike/board rental. Owner is extremely kind and will walk you through the best…read morespots to visit. Pricing is reasonable and there's a good variety of equipment. Definitely coming back if I'm in the area.

I live in the neighborhood. I have gotten public bikes repaired at this store. Many of its…read moreemployees are nice. However, today the owner was rude and i will not be returning. My 8yr old daughter and I stopped by bc the chain on her bike was loose and i have no bike repair skills. Once the owner saw my daughter bike brand (Guardian), he refused to help. Then (with my daughter standing besides me), he proceeded to give me a several-minute diatribe about his hate towards the Guardian company and how they are a shitty company with bad biz practices. i respect any business owner to do business with companies of their choosing HOWEVER, to shit on the company of my daughter's bike right in front of her was rude and immature. Just say "we dont work on Guardian bikes"- end of story. So if you want to go to a bike shop with an owner that acts this immature in front of a child and clearly has a chip on his shoulder, this is the shop for you. i choose to do business with people who act with kindness and discernment.

Swell is my favorite bicycle shop in SF. Christian helped me yesterday. My chain broke and they…read morewere able to replace it on the same day if I lined up when the store opened. The line was about six deep at opening. Great communications. While they were working on my bicycle, I received a call letting me know my brakes and rotors needed replacing also. That saved me another trip and a potential safety hazard riding downhill. All in all, bleeding of the brakes, brake pads, chain replacement, rotors, fixing the bent rear derailer was $400. My bicycle feels new'ish now. The next recommended service was to change out the old cables. I'll be sure to do that soon. Love Swell Bicycles! Thank you again Christian for working on my bike.

Alan is a charming gentleman who runs a single proprietor shop…read more My impression is that he is fixing bikes because he is passionate about them, and he does not seem to be selling anything else - which I appreciate. He did a tune up on a CO-OP CTY bike given to us by a neighbor who no longer wanted it. My nephew will be riding to school occasionally, and from what I can see Alan did a good job at a reasonable price.

Alan is very knowledgeable and gives great, straightforward advice. He helped me find my first road…read morebike at a reasonable price and made the process easy, especially as someone new to road bikes. After purchasing the bike, I ran into an issue and reached out to him. He responded promptly and helped me get everything sorted out. Great customer service before and after the sale. I would definitely recommend Alan Gorman Bikes to anyone looking for a bike or knowledgeable advice.

What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and…read moreI feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy.

I'm so disappointed in the service at Dicks.......I was at this store yesterday 8/24 asking for…read moreNorthface beanies and the older gentleman with salt and pepper curly hair, I think his name is Jorge, anyway he works in the bike area. He preceded to tell me, that they don't get beanies this early he doesn't know why ppl are looking for them this early in this season, he doesn't get them til winter time, BUT, I was there a 2wks ago and a sales associate on the floor said the beanies would be coming in on their next shipment and to come back later that week. This is the thing, I spend a lot of money at Dick's every football season for my kid, from cleats, to mouth pieces, pads, gloves, you name it.........you would think that the customer service would be great being that it's such a big store with a big reputation, it's not, I've always got to find someone to help and then they turn out to be rude! I'll go spend my money elsewhere the guy in the bike department blew it for me. Terrible experience