I have such conflicting feelings about Geaghan's. I really want to like it, because it has a great, convenient location (right by both the Cross Insurance Center and Hollywood Slots), and since it has a vast menu of Irish-inspired fare. My experiences here have been somewhat inconsistent though. Nothing has been bad enough to make me say "never again," but there have definitely been some disappointing elements of my last few visits.
To start with the positive - I've been here around a half dozen times and their fried seafood dishes tend to be very reliable (not huge portions, but tasty). The chieftain chicken melt is also very good - if in doubt as to what to order, I highly recommend that.
To move onto the less-than-positive...
-The server we had on our last visit was very nice, but we've had some in the past that were blatantly rude, seemingly annoyed from the start that we were a large-ish party size.
-On our last visit, I ordered the seafood chowder (one of their specials, which the waitress said was good), but I was informed about 20 minutes later that they were all out for the day. So, at that point, I asked for a menu to place a replacement order (I had picked the seafood chowder so quickly that I hadn't even looked at the rest of the menu!), but my re-order wasn't even *taken* until everyone had already received all of their food!
-My replacement order (fish chowder instead of seafood chowder) was pretty lacking in fish - maybe 3-4 small pieces in the whole bowl. Meh.
-Three members of our group received burgers that were basically raw. When asked to have these taken off the bill, the restaurant took the burger meals off, but *added* a charge for a side of fries (since the burger meals came with fries) to each person's bill! I thought this was astoundingly ridiculous - honestly, things like this (nickle-and-diming your customers when YOU made a mistake) make me less than enthusiastic to return. We didn't say anything at the time, since the waitress was clearly having a rough day and we didn't want to make things worse for her - but it was still somewhat maddening that this is how the restaurant approaches this type of situation.
Overall, this place has some good items on its menu and the atmosphere / location are great, but they have some legitimate consistency issues to address (with regards to everything from food to service to overall restaurant management / policies). read more