this is the best place to get your passport photos taken.,…read moreashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g.

Owner Ashley personally cut down a box to fit my item and had it packaged to shop in 15 minutes…read more She and Yasmin were both hospitable, pleasant, and engaged in what they were doing. While there to mail the package, they mentioned they could do Passport photos too ..so, I took advantage of that service as well!! They also have some Quilling cards and small gifts and gift wrapping items. Stop in sometime... You won't be sorry!!

I normally would have gone to the post office, but my wife suggested I go here after she heard from…read morefriends how nice and efficient they are. Well, AIM did not disappoint! I had to send roughly 50 packages to business colleagues. They: - checked each box to make sure they were sealed properly - did all of the labels for me from a printed list I had - didn't make me wait / offered to stay open late to finish them (I arrived 15 minutes before closing) - emailed me my receipts the following morning I was really pleased. They also saved me money by comparing the prices of usps/fedex/etc. I will go again.

Came here on a Saturday for notarizing two urgent declarations. Usually I go to a UPS store for…read morethis, but they don't commit to this service on Saturdays. I got excellent service by a fast and professional guy. Highly recommended!

Very helpful always! Thank you!! Shipped golf club back east and went the extra mile for me.read more

Watching several people out side for your store to open after 8:30 is sad. I've seen 4 people come…read moreand go. The sadder part is me sitting in my car waiting for the employee/owner to show up because this nothing new. This is the norm. I'm waiting 5 more minutes. Ok there you are. 8:37. . The value is not there if I'm late to work.

Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

There's a reason these folks have five stars…read more.. Realize on Monday afternooon that my contract, which has to be notarized, was due Monday, not Wednesday, and drove up at 5:15 pm in a cold panic but fortunately, on weekdays the Postal Annex on Kanan are open until 6:00. it was ... complicated... and Robert helped me figure everything out, get it printed, get it organized and waited patiently while I zipped home to get my passport so that he could notarize it. He got my documentation to me as a PDF so that I made my deadline while remaining calm and cheerful. HUGE fan now. He took an evening that was dipping down towards awful and turned it into awesome! Thank you Robert and Postal Annex!

Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

Rainy day review! Super shout out to the fed ex employee working today when I came in. Wish I had…read moregotten her name. All I can say is she has short gray hair and is super helpful and kind. Thank you so much for helping me with the self serve kiosk and answering all of my questions. You're the best!

New management (Diana) is rude and confrontational . Cost me my job by lying . Don't recommend this…read moreparticular FedEx office you're better off going to agoura hills or simi valley for better service and a more welcoming experience.

Great job packing DELICATE glassware that arrived safely for a very good price and the man who…read morepacked it was very helpful

5 stars!!! Greta service, and very fair prices. Highly recommended!!!! Very good communication.read more

Brandon provided excellent customer service! He was patient with all my questions and needs.read more

I'm giving two stars only because of the very least the girl was pleasant. Now this is not for this…read moreperson, but this is more than a handful of time that I have service. The guy charges you on your leg or something to just give you an instead and tell you how there's an eight dollar modification and you need to go back in. I had a project a couple years ago and I spoke to the third one seeing this and the best person in the world. She was able to help me really well. I ended up to be as far as I didn't even do this other girl approve it and I felt so I'll be getting to pay for it because it was wasteful. I was told that I had a service that he stickers they didn't put me for it. They just told me it would be better to do some other option I go in and do my hands also. They're very robot for very much time and they are just doing something to do. They're not in Customer Service. There was someone who came in because the order was wrong rather than reassuring her or guiding her. They just asked her for the things they didn't explain to her. What the next process would be they don't explain to any process. They just assume you know their job. I am here cutting over 20 stickers that one piece of paper. Basically a manager there they really need Customer Service because they really need to keep Discuss because it is not very helpful but I purchased what I purchased because already printed everything and I didn't wanna waste more. Am I unsatisfied extremely I'm sitting here cutting 20 pieces of sticker from a middle of an A4 letter people. It was very clear. I wanted the most affordable option I wanted simple etc. I don't think they know how to really even describe it? They are just taken an order and executing it without anything in between therefore there will be a lot of mistakes. Do not go here go to Staples go somewhere else. We'll figure it out online it. It will be better use of your time.

What an amazing experience I came into Staples this morning because we're doing an event at local…read moreDIY store for the children tomorrow to pot a plant for Mother's Day for their mothers and staples went above and beyond to donate a banner for our event. Awesome service is so amazing. I love it.

This review is for the new balloon department inside Staples. We ordered several balloons for a…read morebirthday party - two mylar numbers and a half dozen regular balloons. Daniella was friendly and incredibly helpful. She made recommendations on ribbon and weight and also explained a trick for keeping the number balloons together. The mylar number balloons also lasted almost two full week. Would definitely order from here again!

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

This store is a fantastic store and always provides excellent customer service. They are quick and…read moreefficient and always do their best to move the line quickly. Recently, I did notice several signs up regarding QR codes and returns and can't help but wonder whether their customer service approach will start to change with the high volume of returns they have been processing. I hope you stay the great neighborhood gem that you have been!