Back in 2022 a man from Arctic Refrigeration came to my home to fix my Buderus as I had no heat…read more The temperatures were in the single digits. He spent a couple of hours looking at my system and tinkering around but not fixing it. He told me he needed a new part and it would take up to 4 weeks to arrive then he'd be back. I never heard from him again. Fast forward to 2023 when we're -20° and surprise, my heat still isn't working. Again, they are given the information to come and fix the heater. I tell the dispatcher what happened and she reads the notes in my file that say "was advised to stop using secondary heating source." What?!? I have a secondary hearing source? And if so, what does that have to do with the broken one? I receive a call from Jim (I think that's his name) saying "their guy will be by today." No appointment was made just assumptions that I could drop everything and be at the house immediately without notice. I inform him that's not how I schedule my day and he needs to make an appointment. Two days later he calls back at 4:47am!!! and says they'll be by later today. He apparently forgot that I need to SCHEDULE my appointments especially since I'm in California where it's warm. Remember, I have no heat and it's in the single digits at my home. He says to me "well you didn't tell me you were in California." I was unaware I needed to check in with some random, rude stranger and let him know where I was vacationing. I called another company that I've hired in the past and trust. Arctic Refrigeration leaves jobs unfinished and still charges you, calls at ungodly hours, expects you to drop everything to accommodate them and inform them of your vacation plans. I do not recommend this company. ***I would encourage you to read the other reviews as they state similar experiences. Rudeness from company, promises to come back with parts and never did, inefficient work.*** Just don't forget to mention your vacation plans as they really like to know where you're going.

A bit of a communication issue to begin...once that was resolved a tech was at my place within an…read morehour. He was very thorough in his assessment...resolved the issue promptly. I had heat again. I asked him how much it was and he replied that they would send me a bill within a couple of weeks. Most other companies want payment immediately. I would highly recommend Arctic!!!

We had a major fire in our condo and everything initially seemed to be fine. Usually have to call…read morethem several times. Poor service. Had an issue with the new wiring. Our counter top sockets constantly are shutting down and I have to go into basement to reset breaker. The only things we use on counter is toaster, coffee maker. ( I believe the microwave would be on different breaker) When I finally get them to respond about this issue , they come out and change the breaker and say that the reason the breaker goes out when I am making coffee is because of the new way breakers are made! This is a ridiculous statement. They did the wiring wrong and now I am going to hire another electrical company to take care of problem. Having to go down in basement to constantly reset breaker should not be necessary. They put all of the new wiring in and are unwilling to properly correct problem other than trying to convince customer it is because of the way new breakers are make. ( Sure it is...why isn't rest of house having the same problems?)

Chris was awesome. Quick, friendly, really prompt with paperwork. Work was done well. Would call…read moreagain in a minute.

Took $1800 from me 6 months ago , gave me the run around telling me his coming and then cancel , I…read moreasked for my money he tells he sent a check , but I never received any when I ask him again , he said he'll send another check , lies after lies , unprofessional.

Our first attempt to use of Moran was an appointment was for 7 am. A few days before that, we got…read morecall to say that they'd had an emergency at a school...so they rescheduled us. The second appointment was for 7-8 am, we waited till 7:45 am. Since no one from Moran called us, we called them. A female said they had an emergency and she guessed that he would be here in another hour or so (we had a dental appointment that interfered so canceled.) We made third appointment, then discussed this lack of professionalism and customer service. This first appointment was to lead to an annual service contract, but given the lackadaisical treatment can we trust them? Unsure, we are still mulling that one. And an emergency for HVAC when the lovely fall weather is 50 at lowest, 70 at highest? In January when it's freezing, yes--but really? Decided to try another company.

John Kelly installed a unit in my Vermont home in 2014. He has been a tough man to get hold of…read morewhen needed, after the job is done. Sadly I needed him every year there after. The unit has needed one part or another every single year.. Aside from and in spite of annual upkeep, he has cost me additional money every single year. Now I have learned that the unit was vented improperly and had a significant effect on the fresh air circulation. Which in turn has cause soot build up on the unit. More money. I have tried numerous times to get in touch with John over the past year via email or voicemail. Unsuccessful in both areas. It is both sad and frustrating to put your trust in someone who claims to be a professional. Find someone else.

John was a pleasure to work with. We have a second home in Vermont that was without a furnace…read moreheading in to late October. I was having all sorts of trouble getting anyone to call me back and schedule a date to come even look at it...until I called John. I called at 5pm in the evening, expecting to get a call back later that week. He called me at 6:30pm, and went to see the job within 2 days. The quote was very fair, and significantly below the one other person I had been able to get to look at the job. A week and a half later, we had a new furnace and new hot water heater, 2 days ahead of schedule. John communicated with me daily, let me know of anything unexpected, and was on time and on budget. Managing repairs from afar is always a challenge, but John made it easy with great communication, including pictures. He even checked in with me 2 weeks later to make sure everything was working correctly. I wouldn't hesitate to call John again. Truly a professional.

Pat replaced our water heater and installed a water cutoff valve for our washing machine. He was a…read morepleasure to deal with and was totally responsive to my calls and emails. Highly recommend him.

Our furnace died just before Easter. We called another company that came and promised to call with…read morea quote. They didn't and we suffered that day. We called them back and they said they couldn't get into their computer but would call soon. They did not. We called Ouellette's they came immediately and said they would call back with a quote, and they did. They knew we were suffering for days without heat and hot water, they were on another job but would start that next day. We have heat and hot water. I could not be more grateful. Ouellette's were kind and caring. Thank you

My New Well McClain Boiler it's a W97 Hangs on the wall. had Ouellette come out was owner Dan. said…read moreit's the igniter. He will order one a week later this guy comes out with the part in his hand. no tools asked if I had a screwdriver told him i'll look a bit later he said I have something goes out get a drill with a 8 in. extension told him those screw are so tiny they will strip he said no first push strip it. said I got get a pair of plier snaps the head on the screw inside the boiler head pull igniter off put knew gasket on it. said all set told him the gasket need to be compressed so the gases and flames and carbon monoxide don't leak out or air do seep in. said I got put some paster around it. now I'm looking at this idiot thing you on crack or something. called company said he'll fix it. three months later about 15 calls heard nothing. People told me that company should be closed They know nothing about furnaces or boilers. call other company said you can't drill into those heads they crack it's not mental. and will need all new gaskets for each part being removed. looked in manual and called Well McLain's said it dangerous. you can't run any type of boiler or furnace with the gaskets not being compressed it will cost upward of a $1000.00 to repair. now I will be taking that incompetent Company Ouellette's Plumbing & Heating in Adams Ma. 4 E Hoosac St to court and to get it paid for and if need be, I'm getting very nervus about being in the house knowing the risk. I leave to stay at hotel it will be at Ouellette's cost. Stay away from them ask around. let your family and friends know to stay away from them most people in Adams already knows not to hirer Ouellette's Plumbing and Heating.

My father had a heating issue (I live out of state). I called in the morning and they were there…read moreearly afternoon to take care of the issue. Dillon was very professional, knowledgeable and saved the day! I am very pleased with the service and will use them again.

I had an appointment scheduled for 8 AM, I took time off of work to be at my home for a heat…read moreevaluation with possible new installation of a system and Xpress was a no-show. I've texted, I've called and nothing ..... just blown off. Horrible business etiquette!

Bryan Hobbs Remodeling LLC installed insulation in my attic and cellar in my 100 year old house…read morelast week. the crew was professional, friendly and competent My home is warmer and tighter now I'm sure my energy costs will go down Thank you to this company

Bryan Hobbs Remodeling was really great to work with when they came to insulate my house. The team…read morewas pleasant and took time to answer my questions and point things out, and made sure I knew what to expect. They were quick and timely, came when they said they would, and cleaned so thoroughly after themselves that I think my house is cleaner after they left than it was before they came!