Heather was a treasure to work with! She was very patient with me with all my questions and…read moreconcerns. Any issues at all were immediately taken care of without a hassle. It was a major undertaking - 3 complete bathrooms and a laundry room but she made it all seem easy! It was great to be able to buy tub, toilets, vanities, mirrors, lights and of course all the plumbing needs. I never knew there were so many different styles and finishes for faucets, and tub/shower hardware!! I won't go anywhere else even if it's just to get a kitchen faucet!

Prompt and professional service. We've used Bache Plumbing for years and would highly recommended…read morethem for any residential or commercial plumbing, heating or cooling needs you have.

From the owner: At Bache Plumbing and Heating, we are committed to delivering top-notch plumbing and heating…read moreservices to ensure your home or business stays comfortable and worry-free. Whether it's a leaky faucet, a broken water heater, or an entire heating system installation, our team of experienced professionals is here to help. Contact us today for reliable solutions you can count on. Your comfort is our priority.

We called Sandri Oil when our landlord's usual contractor, Country Oil, made faulty promises and…read morewent back on their promise to bring us oil (we had no heat) for our newly rented house. While Country Oil charges $120.00 for emergency deliveries, Sandri charges $60.00 Sandri reps were courteous, responsive, and set up our new customer account and got us our oil within 1 & 1/2 hours. Now, that's service!

Update: after continuing to have the same error code and paying $1300 in 3 months for repairs I…read morestill continue to have an issue and now they are not returning my phone calls, Sharon tells me she needs to talk to Rudy the service manager to see if he wants to bring daikin, still have not heard back. On top of that Sharon must be screening my calls because she finally picked up after a month and me complaining to reception and didn't address who she was nor ask for my name or address and knew exactly what I was talking about. I would go with another company but have been told since Sandri already has mucked around with my machine so much others don't really want to get involved in a warranty issue, buyers beware go elsewhere and don't use Lauren as your salesman!

Great response time! The rates are reasonable and they service both our heating and air…read moreconditioners.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129