I appreciate how they were willing to expedite my repairs over a holiday weekend…read more But ultimately they put the wrong screen on my phone (led vs oled) turning my phone into a $200 flip phone from a 1000 iPhone. They did actually take the screen back.

On September 22nd, 2025, I took my phone to Rick to get a new screen installed after I cracked it…read moreand lines started showing up, freezing the screen completely. Rick charged me $140 for a new screen. That same screen had multiple functional errors. Let's start with the fact that it was thick and didn't fit the screen, which messed up my touchscreen accessory. The camera looked dusty and adjusted my pictures to be super bright. Also, the screen's backlight didn't adjust to sunlight as the normal screen would, causing the battery to die more easily and faster. Then, after some time, the whole screen would jump while I was typing, so I got used to locking and unlocking my phone as a way to briefly fix it. Overall, it had multiple faults that it didn't originally have, which I thought was weird. Then, on January 28th, 2026, the whole screen went completely black. Randomly. Unfortunately, I moved out of the state, so I couldn't bring it in since I'd have a "warranty" with Rick. I took it to a new shop in my area, and they let me know that the screen used was a Dupe or a dupe of a dupe. It's made out of the country, and they explained it is a 3rd-generation fake screen and is one of the most terrible fake screens to put on a phone. The lighting was different than what I needed, and they even mentioned that those screens come with touchscreen accessory problems as well because it's not meant for my phone. Anyhow, I paid $160 for a new screen in a new place for a quality screen. Only $20 more for something that lasts. I am very disappointed that I wasted $140 here for a fast fix.

I found him online and my cracked iPhone screen was fixed in 30 minutes. It looks as good as new…read more The process was painless. My only challenge was knowing where to go. The business is in his house and the parking is around the corner on a side street. I missed it and had to turn around. The owner met me at the door because I told him I was coming, but I'm not sure I would have known what to do if I arrived and he wasn't there. I think you walk on the porch and ring the doorbell. (Or just call him) However, now that you have that info- you should be good to go. He guarantees his work- so I feel good about the work that was done. I'd go back for future cracked screen (though hopefully no more).

I just want to praise a local Strongsville business, EZ Tech Computers. I had a laptop problem they…read morerepaired and I was extremely impressed. The service is excellent and the people there are knowledgeable and friendly. I would highly recommend EZ Tech Computers for any of your computer problems.

Outstanding service again from owner Essa Zaboura!! Just purchased our fourth used computer…read more Essa's upgrades and modifications are amazing. Why pay full retail on a new computer, when Essa can customize a remarkable "like-new" machine!

Avoid passport photo services at this store. I visited…read morespecifically to get a passport photo for an expedited renewal, assuming a store advertising this service would have the proper tools and trained staff. Unfortunately, that wasn't the case. A week after submitting my application, I received a letter stating the photo did not meet requirements--specifically, the face size wasn't within the required 1 to 1 3/8 inches (attached). I returned to the store to request a retake or a refund. They assured me they could take a compliant photo, but after 20 minutes and six failed attempts, they still couldn't get it right. They seemed unsure how far the camera should be from my face, and their equipment didn't allow them to digitally zoom or resize the image. The face size was either too small or too large every time. Eventually, they offered a refund. I ended up going to CVS, where I could take the photo on my phone, and their system resized it correctly. They even provided a certificate verifying the photo met passport standards. Unfortunately, the expedited fee I paid for the passport processing was wasted, and I had to pay again to mail a new photo. It's shocking that a store offering a "professional" passport photo service can't deliver a basic, compliant image.

I've left a positive review for this place and Matt Swettel before but I'm doing it again as the…read morecustomer service, guidance and patience are OUTSTANDING. Seriously. I live in Richland, Washington but my 'go to' camera store and person is in Avon, Ohio because of their knowledge, quality and fair pricing along with incredible service. I've purchased a couple of lens' from Matt and other photography accessories. Last year I rented some lenses from them and it was a very easey-peasey process. Also they are honest and give you the facts. It's a true pleasure to work with Matt and the rest of the Pixel Connection team! Highly recommend!

I dealt with a gentleman at the Lyndhurst, OH location last Saturday. Helping me with a phone issue…read moreI brought he exemplified nothing short of effective listening, problem solving, and empathy skills. He was also very kind because prior to going there I was given a hard time with other places, Wow did YOU ever earn a customer for life. Jim

they are an absolute joke. I took a 1 year old I pad into sell it since I bought a new one. this…read morewas $400 last year and they offered 75 cents for it even working perfectly.... what a joke

I had several VHS tapes that I wanted transferred so we could watch them on our computer or TV. I…read morebrought those in four weeks before Christmas and they were able to complete the transfers under two weeks. I had the maid for my son and one made for my goddaughter. The memories that were on the tapes made Christmas even more special. These guys did a great job

My Sony Bravia would not turn on. Todd had it working in two days for a very reasonable price…read more High recommend!!!

Literally walking distance from my bf and I so we are there often. They guys there are very…read morefriendly and willing to explain anything you have questions about. Some prices are a lil high but you can find some good deals

Yesterday, I went and purchased a cell phone and contract from Think Wireless. The service was…read moreexcellent. Ramzi, the sales person was very patient with me. He took his time to explain the pros and cons of many of the phones and phone packages. I was very surprised at his knowledge base. He didn't pressure me to buy a phone like a car salesman. In the end, I purchased a phone and package and am very pleased. I would recommend this place to anyone looking for a phone.

Incredible customer service, was really fast to respond and very helpful, even last minute during…read morethe busy holiday season!