Great Service and quick installation of a replacement water softener and reverse osmosis system in…read moreour kitchen. Honoring veterans with a veterans discount gives it an even greater value.

We bought a house that already had their water filtration system installed. We called them to come…read moredo maintenance- replace filters, make sure everything is working as it should etc. I was especially concerned about a water filter that looked especially dirty and possibly clogged and accumulating sediment at the bottome. The tech came and supposedly did everything needed including a water test to verify cleanliness of our water. Total $500!! Afterward the filter looked exactly the same like it hadn't been touched- orange-ish on top and full of brown crud. After calling and texting back and forth they agreed it didn't look clean, that we should take it apart and clean it per some instructions they sent us. When saying to them shouldn't this have been done during our maintenance appt? They then said yes it was done (which is a lie)... also why send us directions to take it apart if it was already done? Anyway we followed their directions which ended up being semi-difficult but washed out the orange slime and sediment but a plastic piece was broken on the filter during reassembly. We called them and they quoted us another $400 to totally replace the filter! Although it was their fault for not doing it in the first place! My husband then went to the local hardware store and bought a little convertor piece for a few bucks and fixed it. Moral of the story will not have them return because basically we paid them to do a job that we then had to finish and they refused to admit any wrong or try to fix it.

We've been using water unlimited for 15 years now we've been working on giving reviews to everyone…read morethat's done a fabulous job for us past and present. Honesty, integrity, treats homeowners with dignity and respect every time! There was an initial problem with one of the tanks shortly after installation (15 years ago)they fixed it as quickly as possible no hassle! Product just happened to be defective and that sometimes happens. We still have the same equipment FROM 15 YEARS ago and it's still working fabulous because we make sure to get our yearly service that they very kindly send reminders out in the mail. Amazing company and a huge shout out to John our service guy! We got your back thank you for your professionalism and work ethic! Great value and services!

So Joe came over. He seems like a nice guy. Kinda of an AmWay sales guy. Made me feel like I was…read moregetting taken. I asked if arsenic, iron, heavy metals are removed from the unit, the 850 OD XP, a four tank system. He said yes, for sure. A neighbor recently had a system put in and before doing so, did get arsenic and iron in his sample. Afterwards he also got the same nominal number. He was not happy after the sales presentation. He asked for documentation from Kinetico and was told there was no such information. The items he asked for to be removed from the water required a different additional system. $5,000 for the softener. No price yet on the additional items since the system is already installed. Beware. Sales pitch means nothing. Who Do You Believe?

After talking to 4 different companies, I hired AAA Water Systems to install a whole house water…read moresoftener system and RO unit in the kitchen. Al explained everything in detail prior to installation and left no questions unanswered. We wound up getting a prefilter and two softener units that require no electricity and provide a constant supply of soft water to my house. When one regenerates, the other one goes on line automatically. With a single unit, whenever it regenerates it is bypassed and your feeding hard water back into the house. On installation day, Chris Rubalcaba showed up on time and got right to work. He was very meticulous in his work and in the end, we had a well designed system with a very neat and orderly piping system. He installed the RO unit under the kitchen sink and ran a line to feed the refrigerator ice maker as well. When he was done, holes were patched and jobsite was cleaned up. We decided to use Potassium Chloride instead of Sodium Chloride, but we were told that if we wanted to switch to sodium in the future, it could be done. Their system was competitively priced, and for the price we paid, I feel we got a very good system and one that will last for a long time. I highly recommend AAA as well as the system that doesn't require electricity.

I'm happy with my filtering system that I've had for over 8 years--especially my drinking water…read more I just had my filters changed. I always dread service people coming into my home. However, Aidan was thorough, courteous, and patient, which made my experience pleasant. Overall, I'm happy with this company and product

Great Service. Great Work. Omar in the office was very…read morehelpful, got someone out here a couple of hours for diagnosing. Victor and Jose came early the next day, got the old pump, and all the pipe out, and replaced the same day, in the rain no less. Shout out to Alex and Stuart as well. We highly recommend Bruce McKay Pump and Well, if you ever have any well problems with your well.

Amazing Service!! We were having pressure issues with our well, Immediately they were able to…read moreschedule us for the very next day. They came out during the crazy huge snow storm we got (2/17/2026) which I honestly thought they would reschedule. Despite the weather conditions, Victor and his crew showed up with had such a great attitude. They found the issue immediately and were able to get us back in service. He took the time to clearly explain what was going on with our well, answered all of our questions, and made sure we understood. Again, these boys were out in the weather with such a good attitude, I am very thankful for them! You can tell they value their customers and the importance of water. The tough weather conditions, the amazing knowledge on wells, the total repair time, the professionalism and positive attitude. 100 out of 5 Stars!! Haven't had pressure issues since!

Prompt service and friendly technicians! Affordable clean…read morewater. Definitely recommend this company!

We need a new water softener system. After getting 7 different estimates, we decided to go with…read morePure. Not only was the best price, but they have proven to me over the years that they are not just about $$. They have built some good ethos with me. This is my third time dealing with pure. The first time was a couple years ago when I asked them to come out and evaluate our water softener. We have well water, and when we purchased the house, we knew nothing about the water softener. The owner came out and told us we did not need a new water softener, and he spent about an hour showing us how to maintain and use the water softener. It's always a bonus when you're looking for a new water softener and the owner tells you...' as much as I'd like to sell you a new water softener, you don't need it'. The second time was two years later when I had them come out and service everything, changed the filters and all that stuff. This was a less than enjoyable experience. When the technician was done, my reverse osmosis spout would not turn off. It was doing fine before he arrived. I asked him about it, and he got defensive in a little bit short with me. He did replace the spout and didn't charge me for it. I called the business and told the owner the guy was a bit rude and short with me. Also, I felt I was being overcharged. The owner looked at the bill and said everything was on target and he said he never had an issue with that technician. Maybe he was just having a bad day. But the nice thing was, The owner did offer to reduce the service charge. I told him that if I was not overcharged, then no, I did not need a discount. But he offered, and that was important. So with the history, and the price I decided to use them and so far I'm very happy. After a few weeks, the sales person came out and checked the whole system and brought a few bags of complementary salt.

Great family run business with tons of knowledge. Easy to work with and installation was a breeze…read more Very happy to have chosen a business with great integrity. Would happily recommend to anyone!

Steve came out and provided on estimate. He didn't a water test on site as well. This was the only…read morestep the competitors didn't provide. However. It was the equivalent of a small vial pool chemical test. Which is fine. But it's a drop of this. A drop of that. It did not seem like the most scientific water evaluation. All that said, Steve was friendly, seemed honest enough and his pricing was moderately more competitive. We were not interested in a system that requires salt. This company provides a solution that's straight forward, low / no maintenance (it flushes itself) and will last a good amount of time hopefully. We moved forward with Steve. His son Dalton did the installation a week later. All went well with the installation. So far we have not used the system a great deal but we are encouraged by what we have noticed so far. Based on the up front experiences and process so far we would recommend this company to others for consideration. All said

Was referred to the water hookup by a friend. I also spoke…read moreto other companies as well to get quotes. But Trevor won me over with his communication and pricing. It's always so overwhelming trying to decide which company to trust for these things. It was so frustrating even getting a quote for other companies, they all required an in home visit first and it just took too long to even get an appointment. But Trevor was able to give me a quote after I gave him all the information he needed over the phone. He still came by for an in-home consultation to confirm everything, and we scheduled the install for that same week on Saturday. It's impressive that Trevor does everything by himself, from the calls, in home visits, to the installation for both plumping and electrical! That's probably how he's able to keep the costs down, while other companies have to pay so many different people. He also offers a few other discounts, such as referral, military, first responder, etc. I love that it's just one person I talk to vs other companies where there's too many different people to handle different things and how hard it is to get a hold of anyone. Trevor is great with his communication, he has always picked up every phone call. Although there are some times when the call doesn't go through for some reason, might be due to no reception in some areas. Trevor was able to explain everything in detail and explained how the Clack system is super efficient and one of the best. I can confirm he's correct after doing my own research. He even provided the concrete slab that the water softener has to sit on. He installed the sewer drain line and an outdoor electrical receptacle. So far, everything is working great. I wish we installed the water softener system sooner. I still get water spots on chrome, but it's easy to wipe off. Probably other kids of residue and not minerals anymore. My hair and skin feel so much better. Also, I was concerned about watering my many houseplants with the softened water since there's now salt in the water, but Trevor reassured that the sodium amount is super minimal and won't harm my plants. Thanks for making this experience super smooth and easy!

6 month update: all is going smoothly with water softener!…read more Original review: We wanted to thank Trevor for his amazing help in installing an Eco Twin 2.0 in our home. Our water is night and day better than it was before. I can drink from the tap with no mineral taste. I can wash my hands without a gallon of soap. I can rest easy knowing my home's plumbing is better protected. The price of the full install was very reasonable and Trevor made scheduling easy. From start to finish Trevor was super helpful and easy to work with. He made an initial consult visit to make sure he knew the house layout and all the materials he would need for the install, and then came out a couple of weeks later to install the unit. One thing I liked is that he is also a licensed electrician, and was able to pull wire directly for the unit and he even installed a new, unused outdoor outlet near the unit solely for our convenience and use. This shows an attention to detail and quality that I really appreciated. The install went smoothly and Trevor gave us a nearly one hour long in-person training on all the things we need to know about owning the water softener. He allowed us to record the video which gave us a ton of peace of mind. Within the same day our water was vastly improved. We also received a followup call from Brenda, one of the owners, and she was very helpful and friendly. We are very grateful to Trevor for his time and help and are loving our new system!!!

Great service and knowledge in chemistry. Excellent in TSS and BOD control. Jar testing, pH…read morereading, Calibration on controllers.

Travis King was excellent again! And that's why we specifically asked for him…read more He is our 'Go To' technician and gets a 5 Star rating from us. He gave us excellent customer service, explained everything, showed us the testing results, and did an excellent job of replacing our filter & etc. plus clean up! Travis was also our installer who installed a new Kinetico water softener after we decided to replace our 26 year old one with no problems. Darrel F in Davis

Gerardo installed a Kinetiko filtration system. He was careful, polite, and professional. He did a…read moregreat job explaining the system. My overall experience with AAA was outstanding. The water is noticeably more pure than our previous on the counter system from another manufacturer/company.

Gerardo Martinez was on time, understandable, professional & provided excellent service.read more