Great Service. Great Work. Omar in the office was very…read morehelpful, got someone out here a couple of hours for diagnosing. Victor and Jose came early the next day, got the old pump, and all the pipe out, and replaced the same day, in the rain no less. Shout out to Alex and Stuart as well. We highly recommend Bruce McKay Pump and Well, if you ever have any well problems with your well.

We had Morgan come to diagnose our well and fixed it. He went above and beyond and came back the…read morenext day to make sure everything looked good and that the proper cap was on it. He was very knowledgeable and very polite. I appreciate how friendly and helpful he was! I highly recommend Morgan and this company.

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

Hoffman Plumbing is NOT Hoffman Plumbing any longer - Hoffman used to be great, but they sold out…read moreto a larger corporation out of Las Vegas called "Legacy". DO NOT use this company. We purchased and installed a gas water heater through Hoffman in 2019, which was a great experience. This past Friday, our water heater's pilot light went out and when attempting to get it started up again, would not stay lit. Did a bit of my own trouble shooting via the internet, but was not comfortable taking the next steps necessary to possibly fix it. I called the number here on Yelp and reached this new company which I thought would be fine, with the understanding it was no longer Hoffman. Two techs came out today and right off informed me that I may need a new water heater. Definite red flag as they had not even looked at anything yet. Then, when looking at the wiring and pilot light area, said they needed to call their boss to ask what to do next. I was floored. The company sends two "techs" out to fix the problem that clearly have no repair experience and don't know what they are doing (not their fault, it's the company's fault).They then were looking online for how to trouble shoot the situation. It was at that point I went into the house and called another company (York Plumbing, who are fantastic by the way), and explained what was going on. They told me they would send someone out this afternoon. Finally the two techs from Legacy inform me that we either need to replace the whole gas valve, thermostat unit and burner assembly for $2450 or replace the whole water heater for $3562 and would not be able to complete either until next week. Um, no. Paid them their $99 service fee and off they went. York Plumbing arrived, efficiently and correctly diagnosed the problem and will be back tomorrow to fix/replace the parts needed for around $600 total. SO - there you have it. I am not one to ever write reviews here! But this is unacceptable and after seeing some others report this same experience, thought it important to share and warn others.

I wasn't aware there was new management (SPARKS office) after the pandemic. We scheduled a water…read morefilter replacement, and I was informed over the phone that the service fee was $140, plus the cost of the filter. Based on our prior experiences, we assumed they had increased the service fee from $99 to $140. Previously, we paid a total of $169 ($99 service fee + $70 for the filter), which included a courtesy system check as part of the $99 service call. Now, they've billed me $430--absolutely shocking and a complete rip-off. To make things worse, the filter costs less than $40 on Amazon. The new management was deceptive and not transparent during the call when we made the appointment. VERY DISAPPOINTED. I will no longer be using this company--scam - stay away from these people! There are other companies can come and help for lower price if you decide to change water filter or you can do it yourself. Will cost only less than $40 or the max $50.

Installed out water softener. Great staff and friendly install. Professional knowledge and…read morehelpful!

Outstanding job pro plumbing! Everyone was amazing in an emergency! With high stress of a sudden…read morepipe burst Charlie, Jay and the pro plumbing team has been amazing to work with. Efficient, organized, talented and inspiring work ethics.

Contacted Pro Plumbing via Yelp to have a new kitchen faucet installed and received text and phone…read morecall the same day. I had an appointment scheduled the next day. The work was done quickly and professionally. I would recommend Pro Plumbing for your next plumbing service.

Chalking and install of 4 shutters most reasonable quote, on time and helpful…read more Good value. Would contact again.

Aaron was great, finished product is excellent, it is refreshing to see the results of a skilled…read morecraftsman.

These guys came out this morning to check my pressure tank that I suspected was bad and had it…read morereplaced by two o'clock. Outstanding service by friendly and efficient techs at a price I feel is fair. Couldn't be happier.

The only way to describe West Coast Pump and Well is AMAZING!…read more I was searching for a well company to do a well inspection and water test on a plot of land that had a well on it but it hadn't been used in decades. I read reviews and chose West Coast over MacKay and I couldn't be happier with the service at West Coast. Beau was the well technician that came out and he's also the owner. He was so helpful! I had never had a well before so he explained everything very clearly and when the water sample came back, he called me to explain the results. He also gave me a quote to get the well operational. Once I closed on the land, I immediately called Beau back to schedule an appointment to get the well running and electrical cleaned up. I will be a returning customer and encourage anyone needing well related work done, to reach out to West Coast!