We've been using water unlimited for 15 years now we've been working on giving reviews to everyone that's done a fabulous job for us past and present. Honesty, integrity, treats homeowners with dignity and respect every time! There was an initial problem with one of the tanks shortly after installation (15 years ago)they fixed it as quickly as possible no hassle! Product just happened to be defective and that sometimes happens. We still have the same equipment FROM 15 YEARS ago and it's still working fabulous because we make sure to get our yearly service that they very kindly send reminders out in the mail. Amazing company and a huge shout out to John our service guy! We got your back thank you for your professionalism and work ethic! Great value and services! read more

So Joe came over. He seems like a nice guy. Kinda of an AmWay sales guy. Made me feel like I was getting taken. I asked if arsenic, iron, heavy metals are removed from the unit, the 850 OD XP, a four tank system. He said yes, for sure. A neighbor recently had a system put in and before doing so, did get arsenic and iron in his sample. Afterwards he also got the same nominal number. He was not happy after the sales presentation. He asked for documentation from Kinetico and was told there was no such information. The items he asked for to be removed from the water required a different additional system. $5,000 for the softener. No price yet on the additional items since the system is already installed. Beware. Sales pitch means nothing. Who Do You Believe? read more

What a perfect experience Joe came sold us the whole house water softener and RO, everything he said came true, we had the whole house put in first, Kevin did a fantastic job and answered all our questions, then after Renovation was done in kitchen, Kevin put in the RO today. If you want a company that stands by their products and will maintain the system year after year, this is the company MaryS Sparks, Nv read more

What a strange service call :( We received a note in the mail that it was time to service our water system. Since they helped us get the system up and running after purchasing the home, we decided to let them come change the filters. We set an appointment (the old between 9:00 am and 11:00 am) and John arrived early. That's always a bonus. I was in the computer room, and I heard 'that's not good' I walked into the kitchen and the technician was filling out forms and the faucet was leaking. I looked at him and asked what was going on. He looked up and said in an aggressive tone 'what do you mean' I pointed at the faucet and said, well the faucet is leaking, and I would like to know what is going on. And the more aggressive tone the guy said 'I changed the filters in the garage, I changed the filters under the sink, I'm filling out the paperwork and I'll look at that when I'm done.' I was abit shocked at the aggressive response and said: Hey, you are a professional, you should be able to explain a simple problem when a customer sees something wrong.' So he said in a slow, stiff tone: 'I Changed The Filters, The faucet Started Leaking. I'll Check It when I'm Done Sir. That was just a strange response. So, he messed around and fiddle around and then said they were two types of systems, and the way mine was hooked up to sometimes it leaks while it's filling as he had flushed the tank. He said either that or I knock something loose because I know it was working when I got here. He offered just to replace the faucet, said since it was probably his fault, that there was no charge. I let him replace the faucet. After he was done, I asked if he was having a hard day. He said no, it's another beautiful day in paradise. I told him I was just wondering why his response was so aggressive, he said 'I apologize for that' and then headed me a $366 service bill... So I called the office, first talk to the office manager. She said I should talk to Chris who is one of the owners. Chris was the person who came out last time and I gave such a stellar review because he was amazing. He said he would talk to John and review the bill and get back to me the next day. Chris called me the next morning and basically didn't have much to add. He said the $366 to change four filters ($99 just to show up and then 30 minutes labor to change the filters) was within the correct range. Also he put it out that I was not charged labor or parts for John to change out the Fossett. But there was nothing wrong with the Fossett when John arrived. One nice thing Chris did offer: he offered to reduce the price if I felt it was not fair. But I told him, if it was the correct price, there was no need to adjust the $366. I just wanted to make sure. As for the technician being aggressive, Chris had nothing to add. He said for five years that was never a complaint. I let chris know that I did have video surveillance and he could review it. But he didn't see the need just apologized and thanked me for being a good customer. Just chalk it up to a fluke? No idea why, but we can all have a bad day. It won't prevent me from using them regularly and I look forward to continuing a good relationship with them. read more

Water Unlimited - John fixing the faucet - Water Purification Services Near Me - Sparks, Nevada

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We ultimately did not use this company but we had a wonderful experience with the sales associate that came out to the home.

I had a water softener installed and I'm very happy with it. The first thing I want to stress is that they showed up when they said they were showing up which has been a real problem with most contractors. I truly am grateful for the excellent customer service, excellent communication, and the instructions I received on how to maintain my system. Thank you for your professionalism! read more

Water Unlimited installed an under sink reverse osmosis system in 2014. It has never let me down. I've tested the system that they installed (AQUAKINETIC A200) and the water coming from this RO tests BETTER than bottled water. They also carry the replacement filters, and they charge less than anywhere else as near as I can find. Awesome value!!! read more

Water Unlimited installed a whole house filtration system 2017, I have been very happy with their service, love John, he is the best. My system filters, bacteria, pharmaceuticals, chlorine, PSF's. John has been servicing the filters, for me, I have a yearly change out, he always shows on time and is very polite and personable. He does an efficient job changing the filters for the system, couldn't be happier. I have not had any problems with the system and am happy with the products. To have clean water to drink and to shower in is a real bonus. The filters for my system are a little more than just a water softener, but worth the value and I'm sure costs less than buying bottled water for a year. Keeps my little Chaweenie healty too! Worth it to me to help stay healthy and know I have clean water. Thank you Water Unlimited and John for your excellent service. read more

Best Service EVER!!! Chris, Alicia and Kevin are all fabulous. Knowledgable, honest, and great value. I interviewed almost 10 companies and they were the only company in the Reno area that cared more about their customer than the dollars they were bringing in. Only one that didn't try to upsell to things we didn't need. For example, all the other companies tested our water and said it was hard and we needed a softener. Our water is a 2-3 and we dont need this! Kevin and Chris were both honest with us. And Alicia was so patient and kind to us!! We love our whole house system!!! read more

Kevin installed the water softener in November 2024. He was amazing and knew his stuff, friendly, knowledgable and hard working. Chris the owner responded to my text on a Sunday and proceeded to send out Kevin on Monday to check when I didn't have any water. The filter was leaking, but it turned out to be the water meter outside that was frozen and cut off our water (fault of the builder who forgot to put in insulation on top of the outside water meter...). Kevin helped us to defrost the meter, that was amazing. Can't thank them enough. read more

I had quotes for water softener salt based from several vendors. Prices ranged from upper 4K until 2.3 K I had water unlimited the softener installed and they did a great job. I highly recommend this company. They are honest and do not overcharge you or try to sell you more equipment you do not want or need. read more

We so appreciate this company and their water purification system. Their staff are great. John comes every year to check our system and replace the filters. We appreciate the woman who sets up the schedule and the owner too. But most of all we love having this Kinetico reverse osmosis filter which gives us fabulous water. read more

Been. a customer for many years Always get great service. from office staff to servicing my unit all employees are always professional, knowlegable and believe strongly in great customer service. ( a lost art nowadays). John was on time, explained some of issues on my unit. I will continue to use this company for ny annual servicing. read more

We have used Water Unlimited for many years and they offer great products and service! We recently put in a new water filtering system and it is the best! Alicia is a friendly, knowledgeable, and efficient in customer care. Thanks for everything! Bernie L. read more

We have had Water Unlimited service our water treatment system for over 20 years and we have always received a prompt and quality product and service We have had an entire new system installed a few years ago and have had great quality drinking water provided by their top end reverse osmosis purification unit. Their products and service have been excellent! read more

I can't say enough good things about this company! If I could give it 10 stars I would! We are relocating to the Sparks area early next year and I wanted to get everything ready for the move, including our water system. From the first phone call with Alicia, getting all my questions answered without feeling pressured and setting up a service call, having their technician show up on time, talk us through what we needed and getting a installation date set up that works with our schedule, everything so far has been stress free! Looking forward to having my system installed! read more

We had pretty hard well water. I looked at various options for mitigating that issue, some of them plainly bogus. We chose Water Unlimited to install a Kinetico system. They showed up promptly, in 2016, and gave us soft water. Nice people, no hassles. 5/24/2022 I thought that perhaps the water was no longer soft enough. Their service guy Kevin showed up on time, reviewed the entire system, tested our water made a slight adjustment. Charged me $95. So after 6 years of service, I spent $95 on the sustem. We are happy. read more

Our first Kinnetico softener came from Water Unlimited over 20 years ago. When it finally couldn't keep up, we had them replace with a new system. So we get the new system and then Davis fire happens and when our pump finally had power again, it pumped pounds of sand thru the entire water system clogging faucets, drains and our brand new Kinnetico. No worries. I think we were saved a couple times by John and maybe also Kevin, I believe. We finally got a new pumping system put in and now all is well. We love having the iron-free water again, so do the fixtures. So much easier to keep clean. And with Kennetico, no electric is necessary. It cycles by gallons, I think they said. Anyway, great system, great people at great prices. Thanks all. read more

Water Unlimited has been a valued part of our "service" family for many years. Their customer care is incredible. Alicia is an excellent scheduler and the technicians are top flight. John is my regular service technician. He is meticulous and always explains what he has done in layman's terms. If there is a problem with any of the equipment (and, because of regular service, problems are few and far between) John explains the whys and wherefores and takes a conservative, common sense approach to solve the problem. If the system needs extra care or if something has aged out and needs to be replaced, he has always let me know, up front, what the cost of the repair or replacement will be - no surprises or sticker shock. I feel strongly that my money is well spent with this company. As an added plus, he is a very pleasant person. I know that I can depend on Water Unlimited for prompt, reliable service. read more

I have used this company for several residential projects and they have always provided excellent service and support. Alicia has been especially helpful and courteous when I call. I highly recommend this company and their products and services. read more

I installed a soft water and reverse osmosis system in my home and Water Unlimited did a fantastic job! I was very impressed with the quality results from this company! I would highly recommend hiring this company. I put in a new one 5 years ago and RHP Mechanical installed it and they installed it backwards with the in water going out and the out water going in!! I had them come out at least 5 times and not only couldn't fix it they charged me $125.00 bucks for each service call. DO NOT USE RHP MECHANICAL THEY ARE THE WORST!!!!! read more

I am very happy with my purchase of reverse osmosis system and a water softener. I shopped around and found they had the best price and highest rated product line. After a year , they helped provide service and change the filters of the osmosis system. They are on time, friendly and clean up after themselves. I have referred them to family and friends - love supporting a small local business. read more

Water Unlimited - Water softener - Water Purification Services Near Me - Sparks, Nevada

This sweet man came out right away to connect our water line to our new refrigerator. I found him on Yelp and he came the ver next day and on time ! He did the job quickly and efficiently, so I was very pleased. He was getting married soon, so I wished him well. Now that we have moved to Reno, this will be our go-to company for plumbing work in the future. I highly recommend them. read more

Chris the owner has assembled a first class 5 Star team that can take care of your every need. Kevin installed my Kinetico water softener and did an amazing job. I can't be happier. These people are the best in the business period. read more

Wells are holes in the ground that water comes up from, but unlike the old days, you don't do it by bucket. Shocking. I know. Apparently there are pumps, pump controllers, sediment and heavy metal filters, and all sorts of other accessories associated that now allows us to use underground water sources for dishwashers, showers, and sinks! Technology is amazing. When you've never had a well before, this is the kind of stuff you don't know about, and you certainly don't know that there are different companies that address issues with the water coming out of the ground and water coming into the house. Water Unlimited was super helpful in teaching me what exactly I was looking at with regard to our equipment, helping me diagnose issues with my well system by phone, and teaching me how to fix it on my own. Specifically, Sy was incredibly easy going, willing to work with me, and deal with all my stupid jokes and repetitive questions. He didn't even laugh after I told him I broke my filter wrench by trying to turn it the wrong way. OK. Maybe he did laugh a little, but I deserved it! All in all, this is the kind of locally owned business that makes me love Reno Sparks. They really know what they're doing, have had longstanding customers because of it, and earn new customers all the time by taking the time to work directly with them. Five stars all around! P.S. They have doggies at the office if you ever stop by for a visit! read more

These guys are Top Notch! This is the second system they have installed as well as servicing my former business... Don't even think about hiring a plumber for a water system.. Thanks guys! read more

I'm so very glad that I chose Water Unlimited to install my water filtration system. From the estimator to the installer, everyone took time to explain the different steps in the process. I definitely recommend WU for all of your water needs. read more

We purchased a new home about a year ago...and we decided to get a bid for a water softener system. The owner Chris is super friendly, down to earth and easy to talk to. He came out and surveyed our house and gave us our options. We ultimately decided to do the full system... From the time we decided and made the call, we had our install date for the following week. Our install guy was on time and finished the job sooner than expected. Everything was neat and clean. I guess I would say you don't know you need a water softener/filter system until you get one. We cannot believe how soft our skin feels. We cannot wait to see how the system is going to work for our swimming pool. We chose to have the hook up for the entire house, inside and out. Highly recommend this company. You won't be disappointed. read more

Water Unlimited replaced my antique Culligan system with the Kinetico filtration tank. All 3 representatives I have dealt with have been helpful and knowledgeable. When my old system was installed, the old water drained directly to the dirt under my house. Scott installed the system and brought the drain to code, where everyone else I've asked said "yes, it's fine that it creates a lake under your house." Scott have saved himself some work and told me it was fine too but he didn't. He said it is absolutely not right and he fixed it so it drains into my septic system, at no additional charge. For the first time in 16 years, my water doesn't smell like iron. The service was above my expectations and I'm satisfied with the system and would recommend Water Unlimited to anyone. Thank you! read more

If a residential water purification system is needed, consider Water Unlimited your go-to source for high-quality products, installation and information. As a new resident in Douglas County, I was in need of a somewhat specialized filtering system. I did the on-line questionnaire for this company and their competition. Sy Bruch answered my email the next day. For the next two weeks, Sy put up with my incessant questions, always answering them quickly, professionally and on the very same day. Sy offered sage advice, several solutions and a decision was finally agreed on. Scott, the field installation technician with more experience & knowledge than I thought possible, arrived to put it all together. Not only was Scott's work exemplary, he was articulate, well versed in the field and was able to answer even more of my arcane questions. At the end of a very long day for Scott, my home was outfitted with an extremely heavy-duty, well thought-out, and strong filtering and softening system. The price was reasonable. The components all first-tier. It's easy for people to forget that employee's like Sy and Scott actually carry companies. They are the ones who leave a personal mark on the customer and are aspects we remember best when it comes time to make recommendations for family, friends and acquaintances. As of today, Water Unlimited is a VERY strong brand. I can easily expect your experience to rival mine as long as Sy and Scott are on the job. Oh...and the competition? Still waiting to hear from them. They never bothered to answer my email. read more

These guys have been providing our office with hot and cold water for over ten years. Our old cooler stopped cooling the water and they came right away and repaired it. They are very professional and keep very good records of when to change out our filters. The guys that run the place are very cool - I stopped in their office once and they had a really cool puppy hanging out in there ! read more

A little surprised to be the first reviewer here, but I guess for most people a water filter company is one of those "set it and forget it" kinda things. I was looking for water cooler service for my company and asked for estimates from a couple of outfits in town. Water Unlimited won not only because they had the best price, but because of the way they handled my account. They actually took the time to find out what my needs were...as opposed to just "taking the order." As a business owner myself, I really appreciate that. Of course that is not enough to rate a 5-star review. I've now been doing business with them for over a year. That the equipment works is sort of a given. What made it for me was service after the sale. They don't wait till they get a phone call from me saying "it's broken -- come fix it," instead they regularly have someone stop by. Not to ask... but to test, check and clean. On the second visit... even though I had not detected a problem or companied, they elected, on their OWN to replace the unit: it wasn't working "to their specifications." Add to that the appearance of the staff. Anyone who's read my reviews knows that I place a premium on customer service and the professionalism of a companies employees. When they come by I am 100% comfortable having them in the shop. Trustworthy, clean and professional. I know they do way more than the silly little water cooler thing. Should I ever need more... I know where to go! That they take such good care of a little account like mine speaks volumes about their commitment to customers and their reputation. Good job... and THANK YOU! read more

We have had nothing but great service from Water Unlimited. We have had them install a water treatment system and a water softening system. The service is exemplary and one you can count on. The two employees I want to single out are Matt and Scott. I cannot believe there are service technicians of this caliber in one company!!!!!!! They are courteous, professional, patient (we are so dumb!!) and will explain everything to you until the cows come home! And they are the nicest guys you'll have the pleasure to meet. The president of the company, Chris Bruch, is a great person to deal with on the phone. He also came on site to determine what water system we needed and was so very knowledgeable on what we should have installed. If you need a water treatment system or a water softening system you cannot go wrong by using this company. They recommend what you need and do not try to pressure you to purchase a more expensive system. read more