Never had a great experience with GameStop especially this location, but they've been getting bashed lately so I was like I'm here I want the game let me throw a purchase their way.Team member from the store sold us the wrong copy of the game. So I'll take the L for not noticing before that. Dropped the family off went back to the store Went to exchange the game and this was on the door. Called another 2 stores just to inquire if I can return at another location no one picks up automated service hangs up. Called customer service just to inquire if I can go to another GameStop. No one picks up waiting 10 minutes. Finally called a 3rd store not in the same area someone picks up and I asked if I can return to any game stop the Napoleon dynamite sounding team member says return it there because it will affect their numbers..really..:their numbers..so here I sit in the parking lot for an hour..the bad experience just continues. Update: so 8pm hits nothing. A small group (maybe 6 people) starts to gather outside waiting. 8:10-8:15 nothing freezing my @$$ off. Lights come on dude slumps out the back sees people outside turns around turns lights off. Girl says wtf are you serious then the light goes on then off again. Then on guy comes out wiping his face. My dude was sleeping in the back. *he was going to decline my exchange, made it known that he was doing me a favor as a one time exception* granted the plastic was removed and it's software so can't be too mad, but people seem to hate workin there. Not surprised read more

Gamestop - Sign on door - Electronics Near Me - Yonkers, New York

Mercury and Chris were the shining example of customer service. All members of the organization should strive to meet their standards. The professionalism & knowledge was second to none and they need to be formally recognized for their excellence read more

Even as I type this, I find it hard to believe I'm giving a Game Stop 4 stars - especially this one. I used to come here long ago, but between the staff and the typical Game Stop pricing and other typical business, I stopped for many years. If I went to a Game Stop at all, it was rare and certainly not here. But out of desperation really, I ended up returning here and I was glad on this particular day I did. Now Game Stop as a whole is pricey for certain items and of course, if you expect to sell back anything and get something respectable back, then you're only fooling yourself. At the same time, a place where they sell physical games (I don't like digital) and have a much deeper selection than most chains (like Best Buy, Toys R Us, Target, etc). For someone who's probably a little more than a casual gamer and who has a son who's becoming one, Game Stop is actually pretty valuable these days. So I went to Toys R Us for a game that was supposed to come out that very day. I went in the late afternoon and TRU didn't even have it stocked out and apparently not in their stockroom either. I could go on about the many wrongs TRU has, but this is not the place for it. I decided to come to this Game Stop due to it's closeness and I didn't want to start driving around to other retailers looking for this particular game. Online would be fine, but I wanted it for my son on that day. Game Stop had only limited and reserved quantities, but the employee managed to find one. I had really appreciated his effort. I also appreciated his knowledge and friendly demeanor, as I had asked him questions about another system. The price was about what it was for other retailers, so no complaints there. The store is small, but maneuverable. They naturally have the more popular stuff in better places than the less popular items. They also have more than just games, which is actually good for them. There were two employees behind the counter and a small line, but it took a long time due to the customers explaining their own life stories and oblivious to anyone else existing in the world waiting - but this is not Game Stop's fault. Located in Cross County, you could find decent enough parking most times of the year. The Stop n Shop lot or the lot next to Old Navy are your better and closer bets. So due to this experience, I will be returning here and I will be giving Game Stop more of a chance from now on. read more

Very rude staff, waited 10 mins when I walked in and finally I was greeted with "were sold out of fifa 22" on the first fucking day how did you not order more? Morons read more

My son traded X-Box 360 and was not happy in 10 mins. New employee unaware of void feature and manager not in store. Next day manager directed me to customer services. Unable to get a live person in past 2 days. On hold for 1hr each day. Recording said hold time 15 mins day 1 and 30 mins day 2. Also, sent email and no follow-up in past 2 days. This is ridiculous... LOCAL OFFICES SHOULD HAVE ACCESS TO ADJUSTMENTS NOT DIRECT PPL TO CUSTOMER SERVICE WHO YOU CANNOT TALK TOO.... read more

100% the best customer service I have ever received from a team member over the phone. I called at open and was immediately welcomed with such willingness to help me with getting a figure. I drove 40 minutes to the only store that had the figure I was looking for available. The team member I spoke with was incredibly understanding of my situation at the moment and personally promised the figure would be there for me after my work day. I didn't end up at the store until an hour before close, long after his shift probably ended, I wish I caught his name once more for a proper thank you. I 100% recommend this location and I hope to give a proper thank you to the team member who assisted me. read more

Friendly staff and good stock. This is the only place I buy games. I can always expect a pleasant convo when I shop here.

I've had many experiences with this GameStop and I could say it's actually a great store. Every time I go and buy a game or accessory I always have someone to help me find what I need. Most of the staff is knowledgeable in games and systems and can provide you with the information and opinions you would want to buy a certain item. All of the employees there are pretty nice and easy to talk to. They always have old and new games in stock which is pretty helpful because sometimes when I'm in the mood to buy something cheap I could always count on them to have some nice older games to buy. The store is pretty well maintained and always seems to be organized. You can easily ask an employee for an opinion on games and choices you would want to make on buying something. I would only give it 4 stars because of the lines when it's packed and since there only 2 workers at the register. I would settle for at least one more register so it would quicken the process when the store is packed. Overall it's a pretty good GameStop with friendly employees. I would trust them with having games in stock most of the time and helping you as best they can. read more