I was sold UAE video games for the Nintendo Switch, Beyonetta one, Beyonetta two, and Beyonetta three. When I realized that these are not USA versions, I requested a refund immediately same day. James was called by one of the associates and they only wanted to give me store credit. How is it that I walk into your store and I'm expecting USA versions of the game and you sell me UAE without letting me know? That's deception and then you don't wanna give me my money back. I've been going to your two stores for the last five years or more and spent hundreds of dollars every other day buying 2 to 3 to 4 games for your employee to say the policy is the policy and even if you come every other day and you spent thousands of dollars, we still not giving you your money back today will be my last time I will ever purchase anything in your store. I prefer to go to Best Buy GameStop and not support a local store anymore. I wish you guys a game. Express the best, and this is the reason why you like guys are losing hundreds of customers the ways you treat your customers. Those are the people that come and bring income to your store. read more