Avoid this place at all costs! I traded in an old Xbox, three controllers, and several games and used the store credit to purchase what I was told was a brand-new PS5 controller. When I got home, I noticed the packaging was torn in multiple places and the original factory seal had clearly been removed and replaced with a different sticker. The controller's color also didn't match what was shown on the box. I immediately returned to the store to exchange it, only to be told they wouldn't allow a return or exchange because I had opened the box--even though it was obvious the package had already been opened before I bought it. (The two ladies acknowledged and admitted it was ripped when they sold it to me and claimed the multiple tears on the box were from putting it on the sales rack - which is an absolute joke). The only option offered was another trade-in for $15 on a controller I had just purchased for $79.99 less than two hours earlier. It's clear I was sold a pre-owned or previously opened controller as new, and GameStop refused to stand behind the product. I feel completely taken advantage of and ripped off and will not be shopping here ever again. Buy your games elsewhere--this place is a rip-off and doesn't stand behind what it sells. Try Walmart or Target they will still be in business years from now and will let you return/exchange - unlike GameStop. read more

GameStop - Ripped/torn PS5 box that was clearly already opened - sold to me as Brand New! They replaced the factory seal with another sticker! - Videos & Video Game Rental Near Me - Vacaville, California

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Store is completely dead. Two workers look lifeless and take much longer than needed to help me. They were very serious and sluggish. However, the lady was overjoyed to tell me a game was sold out. Terrible customer service and a waste of time. I tried calling two different times, half an hour, and 15 minutes before I got there. Never picked up. Website said there were available copies at that location. read more

I just stopped in to do some birthday shopping for my 12 year old. Had planned to buy two new video games and some Pokémon collectables. Probably would have dropped close to $200. Unfortunately, the clerk stopped us at the door and told us he was leaving for lunch so we should come back in 30 minutes. He said no one else was there to keep the store open. Unfortunately, this is not the first time something similar has happened at this location. I often come during business hours to find the door locked. Guess Amazon gets my money. read more

DO NOT GO HERE! I usually don't post things like this but do not take your kids here. My husband went in with my seven-year-old with $100 of his birthday money. He bought $100 Roblox card. They didn't have Roblox cards so they gave him a receipt with a code on it that was invalid. They were so rude. They won't do anything about it. It's a shame that they could take $100 from a kid hand them over a receipt a piece of paper with the code on it and it doesn't work Now my son is out 100 bucks of his birthday money and no Robux. It was really sad and the women there could care less. read more

If I could give it zero stars I would. This GameStop use to be really good. But since the last time I came in the costumer service is horrible. Fully ignored me as I asked them a question. So I looked around the store to see if there was anything I wanted to buy. Nothing much just a lot of boxes. So I went to the counter to asked the question I originally came in for. So I asked and was ignored. Three people behind the counter mind you. One opening Pokémon card the other watching her and one on her phone. Finally someone noticed me and so I asked my question. They gave me so much attitude for one question. Then she said it wasn't in their system when I bought the game from them. Horrible service overall. Don't come here for anything cause all you'll get is you being ignored and attitude. read more

My son and I were there last Saturday and we had a good experience with David. He was friendly and very helpful right when we walked through the front door. Their selection is hit or miss but that's with any GameStop and service varies, but I just wanted to give a shoutout to David. Some people would not be in customer service roles but he was great. read more

Customer service is a JOKE here. The rude customer service guy acted like he didn't need his job and gave everyone attitude. The moment you ask him for help he basically gave you the stink eye. Never again! Save your money and go somewhere that appreciate your business. Not sure why they don't clean house and hire people who like people and instead keep employees who come to work with poor attitude. read more

They force customer to become "pro" members to purchase pokemon cards. I've always had the pro membership but my friend doesn't. We walk into the store and asked if they had any in stock, older white gentleman was very nice but the older black man was rude. He literally told my friend he wouldn't sell her cards because she's not a member while they still had available in stock. I'm guessing his name is Marvin due to the recent feedback I've been reading. But man does he kill the energy of the store. read more

Shout out to Marvin for delivering phenomenal customer service!! Marvin was very helpful, knowledgeable and had a positive, friendly, infectious attitude. I'll be asking for him next time I'm in the store! read more

Extremely Disappointed and disrespected from an employee, not only was he majorly disrespectful and treated me as if I didn't have money to purchase a game or two he continuously made disrespectful comments under his breathe while belittling me about how much the games costed. Not only that he took his sweet time ringing me up while ordering deep dish pizza on the phone, Extremely disrespectful I came in happy and left pissed because of the treatment I received. Please be aware this behavior when you come in and report it. read more

Had made a call to ask if they had a certain product in stock . Guy answered the phone and just said "yeah?" I asked if they had stock on what I was looking for & proceeded to say "I don't know what you're talking about, go on our website and what's on there is what we carry in store " so I told him yes I'm looking at it right now on the website and says you guys carry it and says "oh nahhh we don't got it the website ain't right so" . Still said thanks anyways and all he says is "yup". What kinda of customer service is that? If you don't wanna work brother then don't nobody forcing you the doors wide open for you to walk out . GameStop do better with your employees. read more

I had a poor experience last Saturday. It was a busy day and there were 3 people working there. One woman said "welcome to Game Stop" and clacked away at the computer looking for god knows what the whole time, one man worked the register, and a third employee was seemingly paid to stare at the wall and avoid any contact with the customers. After waiting in line for quite some time I made it to the front and asked if I could use my monthly $5 reward for a gift card, which I've done several times before. The guy just shook his head and said, "nope, can't do that". I said "Ok then I would like to get..." and reached for an action figure literally two feet behind me and he says "NEXT!" like the soup guy from Seinfeld. I wasn't going to go to the back of the line so I just left. I've been a Game Stop reward member for years. I found him rude and simply terrible at customer service. Get over yourself! read more

This GameStops decent. Yes the manager here whenever I see her seems like she's having the worst day of her life (and I know you don't gotta smile, but Jesus Christ maybe show some signs you're not a robot). The one dude that dresses like an anime character is the dopest dude though and always is down to help. read more

Employees are never very friendly or helpful, never say hello or anything like that. Just want to scan the items and get you out. I always get the feeling like i am inconveniencing the employees by asking about games or to see certain items for sale. It's their job for crying out loud. Do yourself a favor, go to Fairfield Gamestop, they're always much more helpful. read more

Went there for a Pokémon TCG Prismatic Evolutions ETB and 3 pack blister restocks earlier this morning and this employee named Marvin is very unprofessional. I was the 11th in line to wait since around 11pm last night til the store opened at 10 am sharp. Before the doors were open, the first few people who are in front of me in line told me the employees says "No pictures or recording videos (I bet that's Marvin warning everyone)." Now I get why Marvin doesn't want to admit he's a bad prick in this branch. A friend of mine was trying to buy ETB's but seems like Marvin is a big liar at the inventory count (Seems like he wants to keep the rest to himself and tamper w/ the product[s]). Don't wanna admit it, Marvin? Why don't you be more nicer to us, customers and stop being such a jerk? He even gave me the stank face while I was being respectful to him. I'm honestly uncomfortable w/ Marvin. He needs to leave this job if he's not happy about working there and learn how to treat others w/ full respect. The other employee who did the headcount in front of the door is more nicer than Marvin, himself. Marvin, let me be real w/ you, I honestly hate how immature and mean you act. If I ever want to come to your branch again, I want you to be more kind than just you being in a bad mood. I've work in retail for over 7+ years and you should know how to give customers better service. We don't deserve that kind of mistreatment. Just saying. read more

Marvin is one of the rudest unprofessional employees. He is always sitting down watching movies on his phone while eating and drinking food. I'm sure they have a break room if he needs to stop and take a break that's understandable but eating and watching movies on your phone not only makes it feel like your interrupting him but looks unprofessional for an employee talk with food in his mouth. It's obvious he's bothered when customers are in the store. Not only is he lazy he's not helpful. When trading in my accessories he tried to tell me I shouldn't trade it in and said I should sell it On the street. He didn't even know the correct value of the trade in. He said it changes every minute. He kept making comments of how I'm not getting what the accessory is worth and how he wouldn't trade it in. How it's better to just sell it to someone because GameStop gives you so little of a trade in and it's not worth it. I don't think employees should talk down on their employer if you don't like your employer don't work there. I also don't think he should be trying keep taking me out of trading in what I want to trade in. I don't want to go try and sell something to someone I'm obviously here to trade it in and it's literally like brand new. Another time I came in and it was like 45 minutes until closing and he kept yelling to customers the were closing in 15 minutes and had some of the gates pulled down. He also said they didn't have the game we were looking for when I already checked online and it had the option for in-store pick up. He said the online was not accurate I was annoyed so I left and guess what? When I went in the next day he wasn't there and the person who opened confirmed the game was in-stock. He was just not wanting to sell it for what ever reason. read more

Marvin is one of the rudest pieces of shit I have ever met. He's aggressive and doesn't give a shit about any of the customers that come into the store. I hear the backhanded comments he makes towards other customers that I just had to walk away and leave. Whoever is keeping this guy on is a complete idiot and should re-evaluate their staff because this is not it. No wonder this location has so many awful reviews and many of them are about the same guy. read more

Service was horrible, yesterday me and my friends walked in and while one employee, a white male welcomed us in politely the other employee yelled "you guys gonna buy anything or just stare at eachother and smile?" You can't even rely on this gamestop to accept your gift cards or membership rewards. read more

Horrible customer service. the 2 guys that were working today (one older black guy and one older white guy with a beard) were so rude and acted annoyed by any questions we had. they were rude to every customer that was in the store too. i don't know why they act like everyone's an inconvenience to them. they would get annoyed at any of our questions and wasted so much of our time that we ended up putting our items back on the shelves and left. we stood in line for about 25 minutes while they very slowly helped 2 other customers infront of us and the whole time they were just condescending toward them. We were so surprised with how they spoke to the customers, I don't know why they need to act like they're so much smarter than everyone, it's their job to answer questions and look stuff up but they just were so rude about it all and not very helpful. I even asked if they had something in stock and the worker said "I bought all of them the other day". I'm convinced that guy is only there to scalp items before customers can get to them. I don't think I'll ever go back to the Vacaville GameStop which is very sad because I grew up buying my games and consoles from there. I would leave 0/5 stars if possible. and before you assume it was a one time thing it wasn't, whenever I deal with either of those workers it's unpleasant and today I hit the jackpot by picking a day both of those guys were working. I haven't had problems with any other workers there but those 2 guys specifically suck. read more

I hate to write bad things about this place but everytime I go in there the staff is so rude. I was shopping with my gf and they had left a sale tag out a buy two get three free we asked if this sale was still happening. The guy behind the counter walks over rips it off the rack and walks into the back without really clarifying if it was still happening. So we tried asking the lady at the counter and she ignored us we had to wait for him to come back from the back of the store to get a "no". That's not the first time they have been rude another time I was in there asking to preorder a game they said nope and when I was asking why not the guy with the grill was acting like I was irritating him just because I was asking a question. I wasn't asking over and over I just asked if he knew when I would be able to read more

Went in there recently to trade in a newly released game, and the manager tried to give me $20, I said no and the manager started to haggled me, and told me that nobody else would give me a better deal. To be honest, there breath stank and had an odor of poop. Never coming back here, not because of the service, but because the manager need help with that smell. read more

I love this location is right up the street and near the other stores that are available to shop at. The store capacity is only six people because it is so small but that is not a problem. You don't mind waiting to get what you want. The staff was helpful and also courteous as well and my check out was nice and easy. read more

Marvin is the man at this store. So much more than a transaction every time I'm in the store! We talked about old school games after I picked up my cards. Was out of the house longer than anticipated but was worth it! read more

Marvin at GameStop is seriously awesome. Talk about someone who is charismatic and able to connect with your customers. Thanks for the awesome interaction! It was a great visit to GameStop to pick up Pokémon cards. read more

I have only been in this shop a couple of times, only when my grandson is in town. I've been ignore each time and had to ask for help. But my last visit on Jan 07 left me with the promise I will never shop there again and I will share my story. We were not greeted upon entering, we had to ask for help, we had to ask for prices. Who has the right to call a women "Granny" just because she is with her 3 grandchildren? That's what the only staff member kept calling me. He had ear pods in his ears, kept talking and even went into the storage room for a length of time leaving the store unattended. Frankly this person should NOT even get a 1 star. read more

I usually don't go to GamStops as I've found that the customer service is not really that great. However, Marvin made my experience an unforgettable one! He was so sweet, awesome, and went above and beyond to get me a game I've wanted for so long! He's charismatic and makes your time at GameStop a memorable one! read more

I purchased a used controller, asked if they test used controllers before selling them, he said yes. Turns out the controller would get stuck moving left. I returned the controller. Person helping made it seem like a chore to process a return rather than providing good service. After all I did purchase a new controller and a game on top of that! read more

The manager Etzel is terrible. Came to return a malfunctioning controller that I paid for the extended warranty on. The girl at the front said they had them in stock and needed the code to make the exchange. The manager rolled her eyes and said they don't have them in stock. The girl then turned her computer and showed the manager they were in stock. Etzel huffed and said again very sternly that they do not have them. She said they couldn't order another to the store but I could drive an hour away to Sacramento. Needless to say I went into the Fairfield store where they had one in stock. The guy looked up the Vacaville store and said they had 5 in stock. Shocking. The Vacaville store is terrible and as long as that lying angry hate-filled manager is still there, I will not be giving them any of my business and I suggest you save yourself the headache and go somewhere else. read more

Just took advantage of the switch game sale they were having. Game stop is allowing for online orders to be picked up in store so I took that route and bought "Assassins Creed: The Rebel Collection" for $19.99. I ordered the new version as it was only $2 more than used. The vacaville location I ordered from had both available. So, I get off work and head to the store. The employee working was great and followed all of the social distancing and was very professional. He was great. My low rating is for my purchase and the policies this company has in place. I get to my car to share my excitement in this purchase on social media and I'm greeted to an open game in the box. Open is not new. I wouldn't have paid $19.99 for an open version of this game, especially since the used version was also available. I immediately went back to the store and the same employee explained that GameStop uses retail copies of the game as their in store display box, which I'm sure has been handled excessively, and that the game itself has not been used. I bought this as new to avoid the possibility of the game being handled and I do feel cheated in my purchase. Again the staff here has always been great this is a review of my retail experience with the purchase. I will honestly never buy anything online from GameStop because of this poor experience. In store I'm sure the representative would have explained why my "new" game was open and I would have the choice to continue with the purchase. If I had known it was open onwould not have purchased from here. read more

GameStop - "New" - Videos & Video Game Rental Near Me - Vacaville, California

I am truly sorry to post this, as I like to highlight the good, rather than the bad. The problem: I had purchased 2 previously owned XBOX controllers, and there was a problem with both. I tried to exchange the 2nd one, but the Asst Manager, Itzel, refused to accommodate me because I did not have the receipt " in hand". I had a screen shot, with all the information on it. The good...there was a wonderful employee by the name of Abe, who really tried to help me and make me happy. However, Asst. Manager Itzel, stopped everything, by stating that they needed the " actual" receipt, as it could have been " Altered"...I don't like the implication that I would even DO anything like that! The good...I called the Fairfield Gamestop, and spoke with Jesse, he was very professional and helpful and offered to exchange the broken controller, or we could pay the difference and upgrade to a new one. Thank you Jesse! I also requested to speak to a District manager, Jesse made that happen. The good...the District Manager, Rafferty Tamo, called the Vacaville location and I got a call, telling me to go ahead and enter the store and Abe would help us. ( By the way, I did NOT leave the parking lot while all this was happening). The good...I received the replacement controller. The BAD....the Asst.Manager Itzel, was NOT helpful, not professional, had an attitude, and even though I insisted on speaking to a Manager ( Nai..), she insisted that she ( the Manager) was NOT on the clock. However, she did call Nai, and apparently the Manager, Nai, upheld the decision to NOT EXCHANGE the controller that I had paid for... The Bad...I am extremely disappointed in the Management at this location. The Assistant Manager was rude, and had an attitude. The Manager, Nai, backed up the Assistant manager...I didn't even get to speak with Nai. I did give it one star primarily for Abe, who was extremely helpful, within his scope of what he was able to do for me, for Jesse, the Fairfield Employee ( the Managerof the Fairfield location), and Rafferty Tamo, the D.M. for making it happen. My suggestion...maybe Itzel should be given some Formal training on pleasing the customer, and Management skills? read more

I really like coming to this GameStop due to it has a decent amount of product compared to the other ones kinda close around, but one of the employees that I always seem to see every time I go is mad rude. Definitely not a pleasant time trying to make a purchase from dude. read more

The service could be 100% better! Rude. My daughter in law warned me and I thought well maybe it was just the day she came. NOPE. No greeting, no eye contact, no help! I asked if they had an item. With a long pause didn't seem to want to respond but with 3 follow up questions still not making eye contact, his response was "nah look online".. uh I know I can but I want it in store and that's why I came in. Thanks... won't go here and won't support them. Would much rather drive 45 minutes to another game stop. read more

Your employees at the 2040 Harbison Dr Vacaville, Ca 95687 store are incredibly rude to customers and disrespectful. Particularly Marvin #707828 and the female store manger. I came in today to get some store credit for some games, They act like I'm a dirt bag for trading in such old games, if they're such a problem don't accept them. I had a bag on the counter and he rudely to me to "get it off his counter." One of the games had a slight smudge on it and he said he wouldn't take it, luckily I had a lens cleaner on me and it wiped right off not sure why he made such a big deal out of nothing. I also came into the store on Saturday to trade in a couple ps3 systems and was aggressively informed that he would only take one, this was done without seeing their condition just on principle. I can understand if it's store policy but he didn't need to be a dick about it and could've stared that. He automatically assumed I didn't have the proper cords and controllers and said he couldn't take the system without them when they were sitting in the box. (I had a box briefly on the counter and was also very rudely told to "remove it from his counter," I have a broken spine so it's a little hard to promptly remove a heavy box with an old ps3 in it). I can handle bad service but the level of contempt and condemnation in his body language and speech is abhorrent. Get better staff. Disgusting. If you don't want to work there quit and find a job that doesn't require dealing with customers. Corporate has been emailed also. I don't even want to step foot in this store to spend my store credit until he's gone. read more

Never again. Terrible customer service managers try to argue with you after trying to fix an order and tell you it's not that serious because the item is going to a child. I've never had a manager say it was I who was disrespecting his employee as soon as I walked in to pick up my order, trying to pick a fight with me. Completely unprofessional, the order was paid for and they offered no help when THEIR ONLINE SITE was malfunctioning and not allowing me to change anything. When I called corporate they stated the company itself didn't even have the id policy this store has. Their excuse was they've been ripped off too many times. Guess ppl come in with fake ids and steal from them. Don't recommend dealing with them for anything. read more

Marvin made my experience an unforgettable one! He was so awesome, and went aboveand beyond to get me a xBox series X thank you my brother

I am a regular customer and value good service. Employee, Marvin has excellent customer service skills. Today he helped us again and as always took great care of us. I take my grandson in there often and Marvin is the one who helped us the last 3 times. I don't post reviews very often but Marvin deserves to be recognized for excellent customer service skills. Thank you Marvin, my grandson is very happy which makes me happy Vacaville GameStop is our store. read more

I went in and asked for help and the customer service from the front counter guy with gold teeth I feel bad for him cause he sounds like he hates his job. Rude from the start, taking my business elsewhere. read more

Ashley needs to find another job. She had 0 to no customer service skills. Was completely rude for no reason. She definitely did not want to be there. When I asked her name she said she didn't have to say it. Luckily it's on the receipt. As a shareholder, i'll be reaching out to corporate and make sure she is let go or retrained. Ashledy, do better. read more

This GameStop in Harbison Dr. It's really bad in costumer service. All the females employees are rude it's like we're bothering them. The male employee are not so bad. It's not the same after Nai left. She was nice always willing to help u. They're always on their phone and if u ask them a question they give u that look like go somewhere else. read more

This review is solely based on the store mandating masks when the county or state does not have a mask mandate. The workers were very polite inside but they were enforcing their company's horrible policy; which I do not fault the employees. Again they were just doing their job. But that being said GameStop will never get my business again. read more