I have been shopping here for years now always preordering items and checking in. I always have a bad experience when Destiny is working there. She is always on a personal phone call with her AirPods, while the store is packed and while she is on the register. She is always using profanity in her phone calls as well. When we ask questions it doesn't feel like she wants to help or puts in the effort to look for certain games or preorders. Other workers like Jose, do a great job a looking for games and going the extra mile. I hope someone has a talk with her because it's been going on for a while. read more

Called in to check if they had a game, they said they had plenty. I drove over there, it wasn't even 20 mins since after the call. Then all of a sudden they sold out of every single copy they had in store. Stop lying to people & wasting their time. read more

The lady who helped me was awesome, asked her about some baseball cards. Let me know where the cards are. Ur that she only had nba cards. Saw and listened to her help another customer and thought she had great customer service and etiquette. She asked if it was okay to help me since the person before was gonna take awhile. Very satisfied with service though I wish they stocked more baseball cards read more

Destiny and Joshua went the extra mile today in helping me with my trade ins. They were very patient and courteous. I appreciate you both!

Stopped by today hoping to pick up a game for my son. While we were waiting in line, we noticed one of the workers still at a register. After a few minutes, my husband let her know we were ready to check out, only for her to tell us she had clocked out. A few minutes later, another employee came out. My husband again mentioned we were ready to check out, and she responded with, "You'll have to wait a few minutes," as if we hadn't already been waiting. We continue to wait.. She then asked, "Are you paying with cash or card?" My husband replied, "Cash," and she made an unpleasant facial expression before saying we'd have to wait--again. At that point, we decided to leave the product and walk out. Terrible customer service experience. Will not be returning. I'd leave 0 stars if I could. Fix your attitude and find another job if you don't like working there. read more

Terrible service after telling them i didnt want the warranty on game the girl kept talking. The manager was high and listend to the whole thing. After I told them I walking out the girl said thats fine. read more

Bad customer service I pre-order silent Hill and they gave my hardcover to someone else they say they ran out when I pre-ordered it that's just dumb. read more

service was quick i guess but there's some fat lady who had a attitude for no reason, i literally asked a question about a pokémon and she responded all pissy, im not saying i wanted her to ask how my day was going but they usually do that at every retail store and she didn't do that, the value of what i bought was good it's js that one worker, i didn't get her name but you can tell who she is js cs of how big she is read more

December 8, 2018 I drove 4 miles from one gamestop to this one because they are the only one who has the game I want in stock. What gets me mad is they are supposed to be open until 10pm as I was told by the other gamestop employee. I got there at 9pm sharp, found out the doors are closed and the employee gave us the sign that they are close. We also saw their calendar at the front door and it also says that they are open until 10pm. They ARE SUPPOSED TO BE OPEN!!! WASTED MY TIME AND GAS for what, maybe laziness of the employee? I wouldn't recommend this shop to anyone ever. Base on this experience I will never go back here even if they are the only one that has the game. Consider yourselves warned everyone. read more

GameStop - Videos & Video Game Rental Near Me - Pico Rivera, California

Awesome story managed by an awesome people, I always feel welcomed and informed when I arrive. I'll probably stop by a few times a month just to browse. read more

Every time I go in the employees are super helpful and friendly. They are knowledgeable about games and collectibles. If Isaiah is working say Hi he's super cool and knows a lot about POP! Figures. read more

First time here and have a super pleasant experience. AMAZING customer service from Frank and the female closing with him. My little brother apparently couldn't go another day without his xbox gift card, so we literally came in 3 minutes before closing. We were expecting moody customer service because no one is ever happy when customers coming in MINUTES before closing. Frank happily helped my little brother and was honestly so damn kind. My boyfriend and I were blown away by his kind gesture and his amazing customer service. We will be calling corporate to give some positive feedback cause he definitely deserves it. Keep it up frank! I hope you read this. You made my little brother's and our night!! read more

So I was happy to find a GameStop in Picco Rivera. They have the latest games and a great selection of used games at this location. I was looking for a certain game for the PS-3 (Trinity Universe) . So I came in to see if they had it. On my trip, I brought my DS and PSP. So I was checking the used game sections, to see if anything looked fun to play. The staff was very friendly and looked online at other stores for the game, I was looking for. They ended of finding the game for me, but it was all the way in Azusa. I liked the fact, that they went out of their way and wrote down directions on how to get there. That was hella cool. I'll definitely be coming back here, the next time I'm in Picco Rivera. Vincent D *VD* Life is Beautiful read more

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This is the place to go if you want to buy video games in that atmosphere. This spot is in the rather new Mega-Shopping Complex on Washington in Pico Rivera. So, if your hungry thier are all kinds of places to eat in walking distance including those brownies from Borders bookstore or the McDees inside Walmart. Like many other gamestops you see gamers coming here to buy, try out games, look at stuff and they are part of the gaming atmosphere. Since this one is at a pretty popular mall-complex you will see more kids in thier asking thier parents to get them a game or something. They keep the place pretty organized, thier selection of games and joysticks is great. Sometimes you have to park a bit far, but never a huge deal. They have chairs in the patio outside which customers sit and wait, relax or eat hawiian, chinese, american sandwiches, mexican or something from the juice place. I will probably be back sometime in the future. read more

Anything you need for gaming or pc. I needed a power cord for an old Xbox and they had it in stock. Anything I've ever needed they had in stock. And if they don't they try and find a store nearest you that does. The employees are always helpful and friendly. And the rewards program or pro membership they offer is well worth the $15 a year. I've redeemed dozens of $10, $15, $25, and $50 vouchers from earned points. read more

Isaiah was super nice and helpful with my exchange and even recommended some games for my next purchase. Definitely will be back for those.

It's not a bad place if you don't want to wait for a game you can buy cheaper online to ship, much like my Christmas gift. Someone purchased the game i wanted, but for the wrong console. And I wanted to play the game. Now. (I took a week off work so it's the perfect time). So I went here and they had the game, at a decent price. They had a buy 2 used get 1 free sale so I partook in that picking up a game for Wii and a couple for Xbox 360. This was on the 26th of December, and not surprisingly it was crowded. However staff handled the crowd well, were quick, and helpful. read more

I have to say that Isaiah made my day!!! GameStop.com shipped me a completely incorrect item. Soft in chat was no help (even disconnected on me). Shout out to Nate in customer service (phone) for recommending going to my local store and making my return label. So by the time I got to Isaiah I was stressed out. He made the return/exchange quick and easy! Highly recommended!!! The guys here are great!!!! read more

Made line to buy joy sticks for the switch after waiting 30 mins in line and about to put my card in for transaction the other cashier advised the cashier helping me that he was holding those for a "friend" after telling me sorry we really don't do this hold thing but he called yesterday so after waiting in line for 30 mins and almost paying I walked out of their with box thing as they were for his "friend" read more

So this GameStop is close to me, which way convenient. I have been to others but I've always have had a good experience here. Associates are chill and helpful! I'm not sure about "knowledgeable" when it comes to there DLC, I've never asked. But they always do there best to assist. I've read a lot of these past reviews, and the majority are just whining about there own problems, not the store. So is it perfect? Maybe not to some, but I live in Pico and I'm used to that in stores around here. It's just how it is. read more

GameStop - Thought these guys needed a better photo, one that actually shows the store - Videos & Video Game Rental Near Me - Pico Rivera, California

I have been going to this game stop location for about 10 years now they know me by name when I come in and all ways take cate of me hope you all are doing well though these dark days be well and stay safe one love read more

I had called to check on a game and it still hadn't arrived, Joshua put in a reorder. And it show up a few days later. My son is going to be super excited when I surprise him that it came in before Friday. We've had a rough week, or dog got hit by a car and died. So my son has been really looking forward to this game to cheer him up. Thanks Joshua, your a five star in costumer service! Side note, so far I've never been dispointed with this location or any other. Super helpful :) read more

Yesterday was one of the most uncomfortable experiences I had at this GameStop. A female worker dressed up like a man had her friends visiting her on her shift which I have no issue with. But her friend stares me down the whole time I'm in the store and as I'm paying for my games she continues to stare at me as if there is an issue. Which made me feel so uncomfortable. She was fat big woman with no mask on and instead of her friend (the worker) defusing the situation she lets her stare. The gentleman ringing us up was a sweetheart and helpful but the lesbian and her friend were rude and very disrespectful with staring. Need to re-train your team that if they are going to have friends visit keep their friends in check. Will never come to this store again. I'd rather pay full price then get stared at like a piece of meat or if there is an issue. read more

Unfortunately, this is the nearest gamestop around my house because the other two in my city (the one on beverly and garfield, and also the one in the mall) closed down. I've come in here a couple of times and every time I'm disgusted and disappointed. This store is often unkept and very dirty, but the worst part about this store are the employees. They are hardly any help and when I ask them questions they don't seem to know much. Twice they gave me wrong information about a DLC I was trying to buy in-store. The first time I went in in person and they told me they ran out of codes (I don't know if this is true to how DLCs work, so I didn't question it) and I had them call another gamestop to see if they had it in stock. They did, and the other gamestop said they didn't have any codes for the DLC, either. One of the employees advised me to "just get it online". So when I went home, I searched the PSN store in search for this DLC and found one SIMILAR, but more expensive. It was neither the one I needed/wanted, and it was too expensive. So I did a google search to see where else I could buy it, but after about an hour of web browsing I could only conclude that it was a gamestop exclusive, because no other store had it. The next day I ask my boyfriend to call and ask them once again if they had it, and they told him no, they did not, and that it was "only sold in the PSN store". I wanted to reach through the phone and falcon punch these idiots, because they are some of the most incompetent employees I've ever had the displeasure of asking for help. Thanks to them, I now have to drive to a different gamestop about a half hour out of my way to get what I want. And what makes this sadly funny is that when I explained my situation with the new gamestop I'm going to, they agreed that what the pico gamestop was telling me about the DLC was incorrect. Sigh sigh. TL;DR: This gamestop doesn't know jack about the products they're selling, and repeatedly give out wrong information. I do not recommend this gamestop, unless you are completely desperate. read more

Worse customer service ever I felt super discriminated so I waited in line for two controls about to pay for them and then some guy comes over saying those are reserved? For the person behind me I guess I'm supposed to know that. So I made line for nothing the worse part about it is that I'm with my kid so now I have to tell my kids I couldn't get a control that I already had in my hands because it belonged to the person behind me wtf if it's reserved please put it away. read more

Up to this point I can't remember not having a good experience at a GS, but this location is easily forgettable. I wasn't greeted when I walked in and for the 15 minutes that I was browsing the games, not once was I offered any type of assistance. I thought saying hello when someone walks in is pretty standard because they do it at every other GS, but I guess I was wrong. I was looking through the games and they had a decent selection, but I couldn't help but think some of the games might be a little overpriced. I saw a Titanfall used copy for $35 and a GTA V used for $55?!?! I'm sure there was a mix up, but thought it was worth pointing out. Overall the lack of customer service that I have been accustomed to by other stores makes this place a sub par location. Good thing I only visited this place because I was in the area and not because I live close by and have to settle. read more

I work really close to this GameStop and just happened to stop in to see if they had a used game that I've been wanting. Antonio helped me and surprised me by telling me the game I want is actually on sale! He even helped me get some money that I had invested in from a GameStop in a previous state I lived in. I was able to get my brand new, on sale, Diablo III game, I upgraded to the the Pro membership card and I still had money left over so I out that toward a new game. I am always coming back to this store! Thanks! read more

Came in to return a purchase. The game advisor was terribly rude. When I said I wanted to process a return she rolled her eyes and sighed

This place was cool I guess I'll come back if it doesn't bother me anymore whatever. Hey

Excellent Costomer Service Always Leave Happy Thanks 2 Ruth, Mary Ann And Josh Keep Up The Good Work And Thanks Again From This Gamer Aka Soxn69 *XBOX 0NE* read more

GameStop - Videos & Video Game Rental Near Me - Pico Rivera, California

Wow I will never come pre order games or purchase games here ever again. I would give no start if I was able to I pre ordered injustice 2 ultimate edition and was supposed to come with jersey and poster well I was second in line to get the group to come back to get the game and was told that the manager "Tony" gave out the jersey like a month or two when people purchased the ultimate edition when it's not supposed to be that way that's why I waited 40 mins to be 2nd in line to get the jersey but so I payed more and waited 40 mins for nothing. I called other locations and they said they just gave out the last one so now there is no way to get the jersey so yeah. Don't go to this location go to a different one or just get it at Walmart or target read more

I always have a great time in the store and sometimes I got there just to browse and the employees are always so nice and friendly.

Over heard an employee say they give first bids on funko chases to customers that buy a lot of product. So much for keeping it fair for the smaller people. read more

The manager tony took in my Nintendo Wii on a bag but he didn't even check them in he just grab them he didn't even add the rest of my stuff in I had the a charger for the 3ds I feel like his doing something wrong bec he's a little shady. Need to report this guy read more

I think I have been to every single GameStop in the area and by far this one in Pico Rivera has always been great. I work in customer service as well, and I know how hard it can be dealing with guest and have things happen that are out of your control. I always have a great experience with the cashiers and one specially who was very nice today when I came in. read more

Good service from the girl who helped me. Knowledgeable and polite. Nobody answers the phone. After commenting I called, but nobody picked up. Then the phone rang. Nobody cared. They just let it ring. 6 missed calls in a 10 minute period with two workers. Without great service they would have 1 star. Aweful training from management to let this happen! read more

They are literally always super rude, the manager is the rudest. Can't ask for help because they look like you're bothering them. Always talking amongst themselves like it's a party at the register and don't offer help or acknowledge their customers. I honestly go to the next city over bc it's so bad here read more

Went their to buy a game today 12/9/13 One of the guys had bad vibe from what I felt. Had a red shirt I believe. Wouldn't respond to my questions quick enough and was on his phone while helping us. And to top it off he gave me the wrong game. Bad customer service and retail only one guy was doing his job. read more

Came here with my bf to buy a Wii system. I've been playing golf with some friends every Sunday and I'm obsessed. I want my own! Anyway, everyone of the workers were very friendly and helpful. We left with the Wii U, two games and two controllers. I'm a happy camper! read more

I have been coming to this stop for the past 5 yeas. The customer service is excellence. Lot of used and new game. They don't give back good money on the games you trade in but you get something. Lot of expensive item and games. Their customer service is helpful and help you find anything game or item you need. The store is medium-size and displays are very visible. read more