Skip to the last line if you don't want to read the terrible details--
Okay- let me just get this out there, I've always rented all of my movies here..as well as bought some. Their service is usually really good, when certain people work. There are only two girls there that actually know what they're doing.
They're movies are fine, I've never experience any problems with them; and if you do experience a problem they are happy to exchange it for you.
On the other hand, if you're looking for a place with good customer service, you might want to try elsewhere.
Here's where it all begins, I walk in:
#1- Not greeted-- Okay, I usually do not care about these things, but she didn't even smile or acknowledge me whatsoever.
#2- Didn't ask if I needed any help-- let me add that I was the only one in that place.
#3- After looking through their movie pile that they have for sale, I asked her if they had a specific movie on sale because I had seen it there before. Now, we all know the correct answer would be "I could check if we have any available for you." Nope! this girl comes back with "I don't know..did you see it out there?" okay, strike 3. this girl had officially signed her name to my Sh*t List (yes, i capitalized that because it's legit).
#4- While I was browsing their selection, instead of focusing on the 3 other customers that walked in..this broad was compulsively changing the radio station and playing with the volume. Really?!
#5- I'm ready to make my purchase, she goes looking for the DVD's for a good 15-20 minutes, meanwhile a line forms. These customers don't seem very happy either..they're talking all kinds of nasty about her (how she doesn't know what she's doing, how slow she is, etc) I don't say one word about her. She comes back with my DVD's, informs me that she was not able to find one of them, rings me up, and tada! I'm done. ---but wait, there's more! She thenn proceeds to help the customer that wasn't even standing in line..w.t.f.
Oh! here's the zinger, as I walk away..."Have a nice day" could this really be? did she actually tell me to have a nice day?? I turn around, and that voice came from a customer standing in line -_- I smiled, and replied to the customer as she just looked at him all confused...maybe
she needs a few pointers on customer service? okayy, not a few..A LOT.
Bottom line: Good selection, TERRIBLE customer service. read more