Thank you so much for being able to fix the situation that I had with an Order Lucy. Lucy went above and beyond to help me and my husband.

Asked to see the Xbox One X used systems they had in stock, employee with the septum ring and funky shirts wasn't the nicest about wanting to help out. Didn't feel like inconveniencing the guy, not sure why he offered when he was either busy, annoyed or both. Told him thanks it's fine and left, he didn't say anything about it. Not sure why these guys get into customer service when they don't really want to work with customers. Guess I'll spend $200 somewhere else. read more

If you're looking to purchase anything here please save yourself the frustration and go to literally any other GameStop This is without question the worst GameStop I have ever stepped foot in The employees act like helping customers is some unbearable inconvenience and their attitudes make it seem like you're bothering them just by walking through the door Last weekend I walked in and was greeted by a man who I assumed was going to help me I couldn't have been more wrong He was unbelievably passive aggressive from the very first interaction Every question I asked was met with a condescending response Every answer came with an attitude like I was wasting his time for simply wanting to buy something If you hate dealing with people this much maybe retail isn't the job for you Customers aren't asking for anything crazy We just expect basic respect and common courtesy Instead I was treated like an annoyance for wanting to spend money in the store It's honestly impressive how someone can make a customer feel completely unwelcome in less than five minutes The entire interaction felt like I was inconveniencing him just by existing Management seriously needs to address whatever is going on at this location because employees like this don't just lose sales they make people never want to come back I will gladly spend my money somewhere that actually understands what customer service is supposed to look like read more

Horrible service. PS5 is dusty and automatically denied. They failed to mention dust was an issue. Didn't even turn it on. Horrible sales rep read more

This store used to be my go-to place, i would always call ahead of time to see if they had what i wanted and they always picked up, fast forward to today, i called several times yesterday with no answer. And again i called today... no answer. I just went in because i want a specific game and there was one girl working and another guy who may have worked there just leaning on the counter on his phone. The girl with all the face piercings was already helping another customer but stopped mid way to help me, i asked my question and she halfway answered before walking away with me to continue her other customers. I was not done talking but whatever ig. Sucks to see how bad the customer service has gotten :/ would be great if yall could answer the phone so i dont waste my time read more

I came in, walked around for a while after asking if they have the game they said no. Customer service experience was uncomfortable and not helpful read more

ZOEY AND PAULIE!!!! You guys are phenomenal!!! the customer service you've given to my family is and has always been professional and top tier! I also work in customer service, so when it is reciprocated to me and my family, it means so much. Both of you and the staff here have always gone above and beyond to make my kids experiences memorable, for that, I cherish you guys! thank you for being kind people to my three little monkey! we go in for Pokemon cards, and the selection is always great! The value of the store is great!! I truly VALUE each one of you. Paulie, thank you for being such a sweetheart to my kids, ZOEY, we love you!!! you're an actual GEM at this location! you LOVE your job and the customers who go in. I have not had any issues with ANYONE here. thank you all of the GAMESTOP whittier staff for being so awesome! NEVER GET RID OF THESE PEOPLE, they're AMAZING. read more

To begin, I've been to this location about 4 times to either try and look for available pokemon cards, submit cards for a psa submission, or to look for available video games. Each time I always leave annoyed due to the awfully rude staff and terrible customer service. Specifically the employee Asher. Most recently when I went in asking for details to send a submission of my cards to psa this employee was very annoyed at the fact I didn't know how the process worked and wanted to learn. Upon learning I started the submission process and throught the entire time this employee was very rude and condescending. I highly recommend not coming here, and I would give it zero stars if I could. All the employees are terrible. read more

If I could give this gamestop branch zero stars I would. Poor service. Poor communication. Poor resolution. Background: We were closest to this branch when we decided to pre-order Pokemon ZA. We fully paid it and received the receipt weeks back. Today: We called this store many times to get Pokemon ZA pre-order information before we headed out, and not a single answer throughout the day so we decided to just head. Upon arriving, not a single employee shared that there would be a ticket number process for pre-orders. We came 2 hours before the Pokemon ZA launch, went in the store, asked around and was not told to get a ticket number. We then lined up before 9pm for the distribution of the game. Store was completely closed and only one employee was handing out pre-ordered games. With our fully paid receipt in hand, we were told that they couldn't give the games to us because we didn't have a ticket number. The employee explained that she couldn't give it because the "register is down" so they can't associate the receipt to a "pick up" number. "The pre-order system is separate from the pickup number system." That's it. No resolution. Just an apathetic apology. What a waste of 3 hours. 1 hour to get to this branch roundtrip and 2 hours of waiting. First: Not everyone is aware of this ticket number process for pre-orders (which is highly inefficient). If someone has a fully paid receipt for a pre-order, there should just be a barcode to scan in order to provide the game unit. Second: What is even the point of this ticket number process? Requiring your customers to come in before 9pm to get a ticket number and then requiring them to line up to get the unit when they have a fully paid receipt is such an unnecessary process. Third: Why is there 2 different systems for one process? And why is the pick up number system down during a pre-launch when customers could possibly not have gotten a ticket number? No backup process was in place. So disappointed with this branch and its employees. GameStop should also upgrade its process and systems. read more

The stores customer service sucks been calling for an hour trying to get a question answered drove all the way down to ask in person but when I arrived the girl at the counter with black hair didn't even address me. She just stared at me , so I asked her if they had a product in stock she didn't even check before telling me no and couldn't tell me a date when they would be restocked read more

Where do I start with the trash service at this location. The female manger is the worst. Why they kept and transferred her when her last branch was shut down is beyond me. Every opportunity she gets, she tries to screw over each customer she comes across. She never gets away with her nonsense with me because I make sure I put her in her place. From telling customers to take their returns to other branches, or trying to refuse customer refunds, to not greeting customers, not asking if anyone needs help, not answering phone calls from paying customers (ever), I could go on all night with her shenanigans. The only reason the Whittier store doesn't shut down because of her terrible service is because so many other locations already shut down and there is no where for other customers to go. Good luck game stop! ;) read more

I drove an hour out of my way to attempt to submit some collectible cards for PSA grading and not only was I unable to do so, the employee on duty was short, unhelpfull and unapologetic for the inconvenience. Supposedly the store manager was in a meeting in the back and required the use of the one iPad they had to perform the processing of the PSA grading. To make matters worse, he told me to go to the Santa Fe Springs location, and good thing I called, because they don't do PSA grading at this location. If you're looking to do PSA grading through Game Stop, I highly discourage that route. read more

This store is a complete disaster. They never answer the phone, and when online orders come in they put them in a drawer and don't put it in the system, so it shows in the system they have it in stock. So I drove a hr to get what my son wanted to be told by a rude, condescending troop of a woman that it's not for sale, "I didn't put it in the system but it's sold, I'll do it when I get to it." She is terrible. read more

this gamestop has the worst service i was waiting in line for an hour and there was only 2 people being helped the workers are super slow and not productive at all get some other workers in there already cause that fat ass guy aint cutting it fr 1 star is too good of a rating yall lucky i cant put negative stars read more

The service was good when I arrived. I must say that I was impressed with the quality selection. I think the value is standard considering how pricey gaming can be. The location is a fair one, but it can feel claustrophobic at times. read more

Gamestop - Video Game Stores Near Me - Whittier, California

I bought a pre owned ps5 controller and not charging so I returned it and the guy test it out and he said it work so I went home and I played Fortnite and my r1 was broken im like wtf I return this like 2 times day never come here read more

Been calling for two days nobody answer's the phone there openings or closing like that busy really??? service was wack the last two times I went but I got to go back to them Waiting on a game I pre ordered which I never do but my son 13 was so excited so I thought teach him how to be ready pay for it in it in advance pick it up on time. At this point disappointed frustrated still don't know if I should drive down there again been there 2x to hear we don't have it blah blah answer the Phone people management employee???? read more

Great Service And Great Employees I've Been A Costumer For Over10 Yrs Always Trading In My Games And Accessories For Cretdit I Have Always Been Treated Good Thanks Again To My Home Store read more

Gamestop - Funko Pop GameStop Exclusive - Video Game Stores Near Me - Whittier, California

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Why bother having a phone system when no one answers are there not enough employees where is the regional manager?

We tried to return a game to Fullerton but they recently permanently closed. All Orange County stores have closed. By the time we drove to this location, 20 mins from home, they would not return a game, because it was now 10 days outside the return window. They wouldn't even give me credit for a used game because it was still in its original packaging.... What? Horrible service. I have the receipt and I'm a paid member. read more

Pretty chill. Have been going here for years. Just one thing lately, the shop is "open" in open hours but with the store gate and can't go in to browse. read more

I honestly never write reviews because mistakes happen, but this location will straight up lie to make a sale. Employees then refused to help me further and suggested I call their online customer service. Terrible customer service. I will be taking my business elsewhere. read more

If I could give this place a zero I would. I went in to preorder the switch 2 and waited for about an hour. When I got to the register to preorder I told the worker by the name of Trevor that my sister and I were each going to preorder one. I told him more than 3 times not once did he tell his other coworker to help my sister with the preorder while he did mine. Once he finished with mine he says o well there's no more to reserve after I clearly told him before his other coworker Justin rang up 3 different people that were behind us in line. Then Justin got into the conversation yelling at me that why did my sister not say something to him or come over to the register even though he was calling the other people in line who appeared to be people that he knew what a coincidence one person was able to preorder 2 when it was 1 per household. I asked for the cashiers name Justin and in a rude way he lifts up his name tag. Then a customer that was in the line started yelling at me why do you need his name? Why are you bullying him? The cashier Justin instead of calming the situation start yelling thank you thank you encouraging the customer yelling at me. Every guy that was in the store then proceeded to yell and tell me things not one of the three associates told them to calm down but encouraged the situation to escalate. Mind you my mother, sister, and me were the only women in the store other than one of the associates. I have never been discriminated based on gender in my life like at this store. What kind of people they have working there just because you are a woman they feel they can speak to you anyway they like. I hope the employees and manger see this because yes I contacted corporate and the district manger is aware and is launching an investigation. Hope no women experiences anything like this because I'm sure Justin has spoken to other women like that is he was comfortable speaking to me that way. I will definitely be seeking my opinions with legal representation about this. GAMESTOP DO BETTER!! read more

Slow service the manager always has a face mask on and stands 12 feet away from customers. No smile they don't like working here or care about customer service. She literally accused me of stealing because I told her my online order was missing a game. So instead of helping she told me to leave the store empty handed. Don't ever buy pre owned games from them again or order online. The store is shady and Gamestop.com takes your money but doesn't ship all the games. Taking 2 weeks for an investigation! Screw Gamestop after shopping here for 9 years and being a Pro Rewards membership with $15/year, never again. Buy from Target or Walmart or Best Buy. They have better customer service and actually answer their phone (800) 883-8895 read more

Great customer services they always help me and my kids with all our questions and concerns

So disappointed We brought our chairs to wait for Game Stop to open for Black Friday and there were 3 chairs out and 1 guy sitting in one of the chairs. He told us he was an employee and him and his friend next to him were getting the 2 PlayStation 5's and that we were wasting our time as he knew there were only 2 available. He then stated he was holding spaces for another one of his friends for an X box. As people would show up he made sure to tell them that there was only 2 available and he knew that because he was an employee. Someone drove up and offered to buy the unit from his friend for 900 and his friend stated he would be selling it for over 1000. Game Stop is allowing their employees to be first Person in line instead of the public. This is collusion. The employee said his manager and assistant manager kept calling to find out how many people were in line. Shameful GameStop read more

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Only place in the whole county I feel like that answers the phone when I have questions and for that they got my 5 star review for customer service. I spoke with Brandon super professional and very helpful!!!! read more

Great customer service, staff there were really helpful and know their stuff. I came in with my son to trade some Nintendo Switch games and we were both impressed by the wide game selection. Thanks guys- great job! read more

Went in after getting a Xbox series X and was kinda confused about the right things to get for it. Zach noticed and helped me get the correct type of game, charger, and game pass in a really friendly manner. read more

The guy Leo who works here is a real cool dude. Never had any issues here at this place and he sold me my new SNES gaming console today which makes me very happy.. read more

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Gabriel is so rude over the phone and person. I called to see if they had the OLED Nintendo switch and he had 4. I told him I was on my was and sold out!!! I also wanted to trade in my old NINTENDO SWITCHES and on one of them he couldn't give me a trade in value because of the sku or sticker was off but he could have looked it up on the screen!!! Bad customer service! read more

Worst customer service ever. Was at the whittwood store and they called 3 times because computer showed they had a game in stock. Nobody picked up. Drove down here to check and there was a line about 20 deep. When we asked the kid walking around restocking (Andrew) to check so we didn't wait in line for nothing,he said he would. Never did. After sitting in line for 10 minutes, asked Andrew if he checked. He said to wait in line. Wtf? He wasn't doing anything! We asked another guy working and he, rudely, said " just wait in line" This will be the last time I ever come in this store. Idiot lazy workers. Andrew walked by me and I said " hey, thanks for checking that game in stock for me". The asshole said " you're welcome". wtf! I said " that was sarcasm. You said you would check and didn't!" He said " my boss told me we were too busy". I told him that was bullshit and he walked away. An employee named Joe finally was good enough to help. This guy deserves some praise. Saved this shopping experience. Thanks Joe. read more

Gamestop - Was told to wait 30min + to check stock in a game. While there was an idiot working the floor that could have easily checked. - Video Game Stores Near Me - Whittier, California

Wasted time and money. Couldn't even get my game picked up or refunded. Had to talk to the manager to get my game, said I couldn't, even after I was transferred from DoorDash to confirm the cancellation for the item so I can pick it up, GameStop still said no I can't get it after I paid for it... Then they call back to tell me i can't pick it up and it will be cancelled??? Wasted money and time with this store. Wouldn't recommend them at all. Playing more games with the customers than they do at selling them. Pathetic. read more

This GameStop location is now closed as of late March. Apparently the lease expired and the owner decided to close all together. The place itself was clean but the staff would do a poor job in managing the checkout lines. They would often let people cut in front of the line and do nothing about it. The staff also lacked a lot of knowledge. read more

Was greeted upon entrance asked if I need any assistance. Mr. Alvaro more than help me out. Looked up the figure that I need it call the de store to see if they were in stock and and to make matters better they held one for me at another location. read more

Great ! Those prices are affordable, is good to know you're buying in a genuine store where they can validate the warranty, not like other places brrr gamehogs ( avoid that shit hole ) trust me read more

It was a slow day and the guy working there did not want to, for the life of him, help us out at all. He didn't want to talk to us about the item in question or go goto the back to get the product for us to purchase it. Like wtf?! If he was having a bad day or whatever issues, this is not the best attitude as a customer service rep. No sales from us today. read more

This place is lame as fuck. Went in got my switch that thank god I ordered since they didn't have ANY of the games I wanted. COUNT YOUR STOCK or remove the games you don't have so you all don't look dumb as fuck. read more

The guy who helped us said he's the manager of the Brea location but he was working today at this location (i didn't get his name!) and he was SO HELPFUL. He totally went out of his way to ask my friend and I what we needed and updated us frequently on the status of it. We've been waiting so long for a nintendo switch and the whole process was pretty painless because of his help! Thank you! read more

I can't believe only one person working the cash register & helping people, wait is redicious. They need more help at this store, especially at busy hours in the evening read more