I tried to cancel a preorder and it took them over a month to reply. In the meanwhile I contested the charge on my CC. I received a temporary credit and then 6/12/2025 i was recharged by the CC company. The CC investigation states that Chalice Collectables never received my return of the merchandise, funny part is I have email proof that the order was cancelled and that they never sent me the merchandise to start off with. The excuse for not replying to me in over a month is that the email was lost in spam someplace. A whole months' worth, seriously!!!! I replied by stating the chargeback from the CC was sufficient and to cancel my order. Fast forward to 6/12/2015, I was recharged, and Chalice Collectables had the balls to tell the CC company that I never returned merchandise I never received in the first place from them and was recharged.
I did send another email to their support and let's see how long this takes to get resolved.
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From: Chalice Collectibles Support support@chalicecollectibles.com
Sent: Sunday, May 4, 2025 10:30 AM
To: Eric (left out rest for security)
Subject: Re Cancel my order that has not been shipped yet. #1291357
Hello,
We apologize for not being able to respond to this earlier, as all the emails got buried in our spam folder. We can still cancel this for you if the chargeback is lifted from your end. Also, the S10 bundle is ready to ship, so we can also proceed with that if ever. Kindly let us know how you would like to proceed.
Our apologies again for the inconvenience.
Thank you.
Wendy read more