*EDIT* The manager reached out to me. After a very good conversation; she was able to locate the game for me and apologized for my trouble. It refreshing to see someone take responsibility for a customer's experience. I don't know what's more incredible GameStop's ability to constantly disappoint me or me giving them additional chances. While looking for a copy of Pokémon Sword plus Expansion I was told that this store had a copy in stock. I called the store and a gentleman answers and tells me that they do have it in stock. I drive down and then I'm told that they don't have it. The African American gentleman with braids then attempts to explain to me that had I used the online tool I would've been able to check inventory and not waste time. I explained to him the online tool doesn't work for this specific game hence why I CALLED and drove down to this section of the city. His response is oh then if you want to waste gas driving around that's your choice. I tell him it's not a waste of gas had he actually given me accurate information. His response is for me to just buy it digitally. read more

Gamestop - Gamestop - Toy Stores Near Me - Philadelphia, Pennsylvania

extremely rude and unprofessional staff. very rude and catch an attitude when they give you the wrong information. do not come to this store the female cashier is very rude. been going to this GameStop since I was kid but switching over to the boulevard location. read more

I went into the Port Richmond GameStop on Aug 24 2025 at 2pm looking to purchase a brand new PlayStation 4. The clerk asked what specs I wanted, then brought out a used PlayStation 4 telling me it would cost $170. I said "oh I wanted a new one" The boy behind the counter told me that Sony isn't making new PS4s anymore, and that I had to buy a used one. I immediately checked Google and , Yes, Sony is still making new PS4s. And the new ones cost about the same amount as the used one the boy was trying to sell me. He lied to my face to try and make a sale. I understand that GameStop is struggling but lying to your customers to make a sale is not how you're going to pull through. I won't be purchasing anything from this GameStop again, and it's really put me off the store in general. Don't lie to your customers. It's super easy to check if they're being dishonest. Also, why are you trying to sell used consoles for the same price as a new one? read more

Ahzier was the best! he helped me & my wife out, made us laugh. Very professional & had great customer service! Thanks a lot man! This man needs a raise! Definitely a great employee who represents GameStop to the fullest! read more

Horrible Customer Service i walk i. The store it's two employ one is at the register assisting a Customer the other is right behind him and she does not greet me say hello how are do you need help so after 10mins of me being literally needing help i wanted to see if they asked if i needed help with anything but no they didn't they acted as if i wasn't there...Skip this store obviously they're here for the paycheck and that's it read more

On there website the hours are 9:00 to 8:00 and at the store it said 11:00 to 6:00 and I got so mad because I just got a x fox 1 s for Christmas and I only have GTA 5 and crash Bandocut read more

Gamestop - The store hours are right here - Toy Stores Near Me - Philadelphia, Pennsylvania

I enjoy this store more than some of the others I've been in. Their selection of used games is usually pretty good... Just wish they were a little cheaper. In most cases i might as well have bought a new game lol. The staff here is really stellar though. Nice, personable, knowledgeable and most important to me they are available and helpful without following you around and being annoying. Even though Target is a block away and usually cheaper I often find myself here instead because of the staff. Love this store! read more

My kids & I love this store! Always great selection, affordable pricing but mainly for their staff. They make my kids & I feel welcomed (which always has me spending MORE $$ than I intend on:) Manager: Chris is a peoples-person and always cheerful. He's knowledgable and down-to-Earth. He remembers is repeat customers name and even their last purchases...impressive. Staff: Kyle & Dylan are very knowledgable, especially with the new games. I purchased the new Halo: Reach game and on day 2 wanted to return it because "I was getting my ____ kicked!!! They taught me some skillful tricks on how to overcome my "suckiness" and it boosted my gameplay!! Kudo's! Those guys / gals will become managers someday because of their personalities! read more

A lovely little Gamestop. My roommate and I go in here sometimes when we head up to Aramingo for groceries. Service is great, and there's a huge selection! The staff knows their stuff, and they are extremely helpful. read more

This is the best GameStop I went to now then before because the employees that work there is more cool, chilled, and nicer than the employees from the past! read more

I went in today to sell my brother's XBox and had the pleasure of speaking to a young guy named Jeffrey, I believe. It seemed he was alone in a very busy store, but was superb at multi-tasking and making sure everyone was attended to in a timely manner. I was especially impressed that he reprimanded a customer for using profanity in front of a young kid. Props to Jeffrey and to Gamestop if he is representative of their staff. read more

quick check out friendly service what more can I say I love game stop but this store is lost when it comes to where they put their merchandise read more

These Assholes Keep Ignoring the Phone I had caught them several times, in-store and out Shitty trade in system, They don't always have what you want in stock (even though they say they do) often wasting my time. I came there for a $69 dollar tablet and they Say Oh, sorry we don't have that, would you instead like this tablet for $199? another thing they do. its quite annoying. I seriously advise against going there. read more

They aren't really all that, Whenever they tell you they have an In stock game,console or other electronic they usually don't Often wasting your time. also beware their trade in system they are kinda sneaky, giving you less then what you really should be getting i,e trade in a game get 7.28 instead of 15 dollars or something like that, even with a barley used game. read more