Our family loves this store. Not only do they have retro games but really cool collectors items…read more Staff is always friendly and knowledgeable and our kids always leave feeling good.

I've spent hundreds of dollars at Throwback Gamez because I genuinely like supporting mom-and-pop…read moreshops, but today I learned apparently you need a bachelor's degree in Pokémon Card Sciences before you're allowed to negotiate here. I'm getting back into Pokémon cards after collecting as a kid. Now I'm grown, have some money to spend, and figured it would be fun getting back into the hobby. Obviously I don't know every single thing about card conditions, pricing, sets, etc. yet. They had a card for $52. I looked it up and found one for $33, so I offered the guy $45. Seemed reasonable to me. What I DIDN'T notice was that the $33 card was listed as heavily played. My bad. I didn't know. I'm still learning. Instead of just saying, "Hey man, that $33 one is heavily played, ours is in much better condition, that's why it's $52," this dude looks at me like I just tried trading him a Caterpie for a Charizard and goes: "Why would I do that? That's my price. That one is all fucked up." BROTHER I DIDN'T KNOW. Then he basically tells me next time I need to learn and do my research before trying to make deals. Damn Professor Oak, my fault. I thought I walked into a card shop, not my final exam at Pokémon University. The funny part is I WASN'T trying to lowball the guy. I legitimately thought $45 was a fair offer based on what I had found. All he had to do was explain the difference and I would've been like, "Oh shit, okay, that makes sense." Instead he made me feel like an idiot for not knowing something. Then another guy walks in who obviously knows his Pokémon cards and suddenly the employee evolves into his final form. Now he's friendly, talking cards, buddy-buddy, having a great time. I'm standing there like damn, apparently I need 8 gym badges before customer service gets unlocked. Maybe the AC being ass had him irritated. Maybe he was hungry. Maybe Team Rocket stole his lunch. I don't know. But the customer service today was TERRIBLE. And that sucks because I actually like this store. I've spent hundreds here and specifically come here because I want to support a local mom-and-pop shop instead of buying everything online. Not everybody walking into a card shop is going to know everything about Pokémon. Some of us are getting back into something we loved as kids and finally have adult money to spend on it. Instead of making those customers feel stupid, teach them something. I promise you, we're probably the easiest people to sell cards to.

Manager was rude, PayPal states that you can add Money by…read morepaying with cash they said they won't add it due to fraud this is ridiculous and no need to be to be rude and condescending about it. Horrible customer service I recommend not to shop here.

The service here was not very good. I was told to come at 2pm for the switch by the cashier last…read moreweek. I got there an hour early. Went in to look at what they have as well as ask about the switch 2. They said to come back at 2pm once the fed ex delivery guy came. So I did but then found out that they gave out tickets for those who could get the switch. The guy cashier didn't say anything so even though I asked about when to come back and I was waiting outside the store for 55 minutes. Everyone else who had got there later than I was able to get one but not me. Selection wise they had a lot of games and collectible merchandise but I felt they were a little over priced.

Hands down one of the best customer experiences I've ever had. Blake was absolutely awesome. He…read moretook the time to teach me how to play the game, walked me through everything without making me feel rushed or overwhelmed, and gave me a ton of great pointers and tips along the way. He also helped me figure out exactly what I needed to get started instead of just trying to sell me a bunch of stuff I didn't need. You can tell he genuinely cares about the game and about making sure people have a great experience. I walked in not really knowing what I was doing and left feeling excited, confident, and ready to play. Truly an amazing experience. Huge thanks to Blake for going above and beyond. I'll absolutely be coming back!

3 stars are for average performance as a card shop, nothing special…read more 2 stars are given because this place lacks some basic business common sense. I normally choose to support local card shops rather than ordering online but that is changing now. Card shops used to be a place where you would go as a kid and look around and purchase a pack or two. These people want you to support their shop but they don't really care about the card shop experience. Case in point is I showed up with my 2 kids and there was a line of about 50 people outside. The people outside said to go inside if you aren't there for some random card release for a specific genre. I was there to grab starter decks from Magic for my son and I and then pokemon for him and his sister to open. We were turned away at the door and told to wait in line; couldn't even browse the store. In what world is having a 5 year old and a 3 year old wait behind 50 grown adults who are there for another card release in 96 degree weather the classic card shop experience? I will not be returning as I had to come back and drop another $1200 that evening so my kids weren't entirely let down, but that was the last time. After talking to two cashiers about it, they didn't seem to care at all. Not expected since it's minimum wage but I don't see this place sticking around in a decade or if there's another government shutdown for whatever BS reason. I have probably spent about 10k this past year at this store which isn't much (I only go in once a month if that) but if they keep catering to scalpers that drive from all over verses their local community, they will not reach much success. I run a 50 million dollar company so they should take my advice because this shit is basic. Here's a thought, have a dedicated cashier or POS tablet to go and check out everyone outside instead of making toddlers stand in line in nearly 100 degree weather. Use your brain. As of right now, this place is NOT kid or family friendly.

I have been coming to this Play N Trade since I was a little kid, and it is still the best game…read moreshop around. The workers are always super friendly and helpful every time I walk in. Today, they totally made my day by giving me a copy of Halo 4 for free! I cannot recommend this place enough. Support your local store!

The people working there were just rude and weird, no wonder why you get no customers and are…read morealways empty, tried coming in to look and everyone working was so rude and stuck up, and the place smells so musty and gross. First and last time going. Be nicer before you go out of business. Have heard these same complaints from other people as well.

I can't believe they had Jerry football and nuts for the wii!! Been looking everywhere. Great store…read moretoo!

Most of their cartridge games are counterfeit. NES/SNES/N64 carts without a single mark, looking…read morebrand new but not in a box? Yeah, that's not a legit 30+ year old game. There are some authentic carts too but I prefer not to shop at businesses like this.

Super untrustworthy folks. Almost everything that stems from this company is shady. Whether it's…read morenot paying artists or not fulfilling orders.

Unfortunately Cryptozoic have deceived me during a recent purchase. Therefore, I have decided to…read moreleave this review based on my experiences with their products and customer service. The products value at first seemed reasonable, however it soon became apparent they were deceptive.

Excellent place to sell your old consoles and games! I got much more cash then what I was…read moreexpecting. Staff is very friendly and was quick to evaluate all my stuff. They have some pinball machines and arcade games to play while I waited. Looking through their inventory was like a walk through memory lane. If you're looking for old retro gaming, this is definitely the place. Highly recommended!

Really cool environment and was even able to play some of the arcade games they let people play! I…read morehave the high score on pac man. Was happy with my store credit.

ALWAYS A NOSTALGIC EXPERIENCE…read more Here at Pixel Vault you'll find all sorts of things to reminisce about and perhaps revisit and relive. I've been a customer of Pixel Vault for the past 15 years now and they are ALWAYS my go to first physical shop to satisfy my retro game ventures. Whether I am looking for that classic, or looking to trade up or trade in, there are lots of options you'll encounter visiting here. Staying connected to their Instagram account helps too. Heck! Even getting a console serviced here or fixed here is an option. There is so much value with all Pixel Vault has to offer. They always do their best to win your business. Armando, when around, is my go guy for fast and friendly service. They have all the gadgets here and at a competitive price. Thank you for being around for as long as I've been a first time customer!

Pixel Vault games has been around for a long time and it's good to see they are back under "new old…read moremanagement". You can tell they've been working hard to fix up the store and rearrange. Definitely follow them on IG since they often post about what's new in stock and they host Game Trade events. You love to see the Retro Gaming community going strong and coming together. Their events have been so fun. Excited to see what else they do. They have great deals and Christine is always so helpful and welcoming.

Came here on a Sunday afternoon and had a pretty good experience. They had an interesting selection…read moreof games but definitely low stock on N64 and Gamecube games. There was only one employee working and it took a while to get help. However, he was super knowledgeable and helped me find the memory cartridge I was looking for. It was priced pretty well and I haven't had any issues with it. FYI, this store sells a lot of non-OEM products.

Best game store out there! All their games and consoles are reasonably priced based on the quantity…read moreof said product and its rarity/condition. Speaking of, almost anything you buy there works as if it's brand new, and they have plenty of options. It's also nice that they have modern game options too even if you're like me and are searching for retro titles. And on top of that they sell posters, figurines, accessories/toys, merchandise, and so much more. This place really has it all. They don't have everything right away which can be disappointing at times, but given they're primarily a retro resale store, I'm not gonna expect them to have every single gaming product to have ever been sold available and ready. I'm not just here to glaze though. It is a bit disappointing when they have an abundance of some console games like PlayStation and Xbox but don't have as much in stuff like Wii, GameCube and SNES/NES. If anything I'd say their retro Nintendo selection could use some upgrades. And while I normally hate when companies and businesses implement a bad "point system" that sensitizes you to buy more, having something to stack up on whenever you revisit would be nice. Other than that this is a fantastic store, and I highly recommend to anyone either trying to get into retro gaming and want a simple and affordable gaming experience (like me :D), or if you're a collector hoping to stock up on unique or select titles. Also: You can TRADE IN your gaming products for cash or store credit, both much better than however GameStop handles their stuff. You get a really good deal for whatever you trade in and it's almost always worth it. Their game to credit/cash ratio is a bit small compared to what you'd get for a console, which does make sense, but it can feel unfair to get 7-10 dollars on a 35+ dollar title you trade in. Otherwise? Absolutely worth it.

Took my son to GameGeeks LA to show him what gaming was like before everything was digital and…read moreconstantly updating. We ended up finding PSP games, unlocking some nostalgia, and walking out with a new obsession. My son got to discover old-school gaming, and I got to relive it -- my wallet was the only one that didn't have fun. Great selection, great staff, and a huge plus that they offer solid console repairs. A true gaming shop that knows how to keep the classics alive.

i've been going to GameGeeks to see Joe and his team since about 2019. I've got a PlayStation 4…read more That's pretty wonky and still has Silent Hills PT on it! When I need the help they have always taken good care of my system when I've asked them to do some hardware work on it. While I'm there, Joe and his team are also super friendly and fun to talk to about, you know, the day today and video games and introducing my friends and I to cool forgotten games to check out or tips on what to look for as far as hardware and systems. I was just there again today to buy Metal Gear Solid on PlayStation 1 and I think we're real lucky as a society to have places like this because there's not many places left. They do this sort of thing and have the talent and kindness behind it. Thanks Joe and your team :)