All I want to say is Torrie that works at this store is absolutely amazing. I have nothing but good things to say about her. Great customer service, great recommendations, and great help. Because of her alone I'll be going out of my way to visit this store and this store only. She definitely knows what she's doing and needs to be recognized by corporate read more

Waste of time. Workers seems like they don't even want to be there. No help at all. Don't waste your time do NOT go to this location ( or even GameStop at all) read more

Dude, this GameStop just sucks. I went in looking for a couple games and one guy wouldn't even get off his @$$ and just sat there looking at his phone, the other guy was helpful at least but the first guy would just occasionally make a snarky remark without ever even looking up from his phone. They of course didn't have the games I was looking for in stock , but they were willing to order it... No thanks that's why I come to the store cause I like to buy in person.... I ended up leaving empty handed went across the street to Walmart to get some groceries, and coincidentally Walmart had the game.... Like why does Walmart carry a popular game that GameStop doesn't... That is literally your only job GameStop.... read more

Was very disappointed with this GameStop. Yesterday May 11, 2023 was the nighttime release of Zelda tears of the kingdom. Called several times and was told that I would need to be there between 9 PM and 10 PM to receive my copy. What they did not inform people was that if you were not there by 8:45 to check in you could not get your game. Luckily I showed up early but I saw a lot of very disappointing customers that were not able to get their copies because of this and were turned away. The store definitely needs to improve their communication with customers. read more

Prior to today, I don't remember the last time I went into a GameStop, but as I wanted to get a physical copy of the new Resident Evil 4 game as a present for a friend, I walked into this location to see if they had one. Sure enough, they had a copy, and the price sticker on the game said "New - $39.99". Perfect. Took it up to the register, and they rang it up for $59.99 (+tax). I pointed out that the price tag said $39.99, so the cashier called over who I assume was a manager. First the manager started off with some obviously bullshit claim about some nefarious "person" who has been peeling off their stickers (what?), then claimed that it was an old price, then started looking online to see if they could "do an online price match". Then they said that the only way to match the online price ($49.99, which STILL wasn't the same as the marked price IN THE STORE) would be if I had some Pro subscription garbage. I walked out. Will not return. read more

Me and my walked in a month ago to be completely ignored as the ones behind the registered talked amongst themselves ignoring everyone who can in. They'd ring you up but made it seem like you were bothering them. Sticking to Amazon. Or other online options before I go back to this location. read more

I appreciate this store and staff immensely. I have been coming here for years and have always enjoyed it! Their current yelp score is not accurate... they are much better than 2 1/2 stars. read more

Went in this gamestop for a DoorDash order. So while standing and waiting for the nice girl to bring out the order I asked the bald dude sitting at the front counter eating chips and drinking Gatorade if they knew when they would be getting their next shipment of Xbox series X's that would only be available to pro members. Without looking at me or up from his computer he was playing on he said " no we don't have any and we won't know until 24 hours before they drop". Rude asf I ain't gonna be coming back to this location for myself. Rude as hell. Didn't even look up to engage in a conversation with me when I asked a question. Poor ass excuse for customer service if you ask me! read more

I only went in for a gift card and the customer service was excellent. He asked if there was anything I needed help with and if I needed to reserve any games coming out. They have really great prices on all games and units. And they have basically any and all games and units that are recent models. Even great prices online too. I probably will be going back to buy a Wii. I would definitely use this GameStop location in the future. Also it wasn't super busy especially for a Saturday. Only like 3 people in the store. read more

GameStop - Videos & Video Game Rental Near Me - Lacey, Washington

Rude staff!!! Ignorant workers. They have to do better on greeting customers and be more friendly!

If I could give negative 1 stars I would. Older bald looking man working there didn't even ask if my son and I needed help. I was trying to buy new joy-cons for my sons switch which were in a case locked up and the older bald man didn't even bother to ask us if we needed it opened. Didn't say anything at all. Worse customer service ever! Go elsewhere cause this place ain't it read more

Visited the store today and they were completely out of stock of the PS4 controller. They blamed Covid for Sony not making PS4 controllers. This sounded like an excuse cough cough. The only controller they had in the store was a refurbished one for $60 and they would not let me examine it until after I paid for it. She said this was because other people have stolen from the store. The fact that she can't trust me leads me to believe that I cannot trust her. I guess I'm just gonna have to check Walmart or target for the product that I need. read more

This place has worse people working One of the supervisor or manager or key holder Pony tails dude with glasses He wouldn't want to take my money because it was all dollar coins, he doesn't know his info and most of the time speak out of ass... Their gamer advices never greet at time of arrival and don't know anything about games I understand a g a don't make a lot money but damn if they want that promotion they need to work harder and train harder They aren't just flexible people . GameStop is from tx they are a corrupted company they have to do what they got to do... One time they told me that I couldn't get the hard copy guide of final fantasy 15 discount because I had got my copy outside the games purchase They did it but I had to return the game and they'll do it this one time only... that's not so good of customer service lol read more

I've been a GameStop customer since my mom would take me as a child and this location is the worst when it comes to their customer service. I called to ask about a pre ordered game which releases today and while voicing my curiosity I was rudely cutoff being told that "she understood and she was doing her job". I'm so very sorry that I had curiosities and was simply voicing them only to be confronted by the most rude woman I've ever anticipated. I'm canceling my pre order and would rather drive 20 extra miles to a different GameStop then step one foot in this store ever again. I was treated like scum cause I was simply explaining myself. read more

I went in the store today one of the employees was running around like a chicken with her head cut off. All the time I was standing in line for the 15 minutes A total of 5 customers left due to the incompetence of the employees. The store used to be one of the best GameStops in the area now I would say drive to Capital Mall or did the other store on the Westside. read more

All I wanted to know is if they sold SD cards. I was ignored for 10 minutes because one sad, overdressed, game-addict needed to try to big-time the entire shop with her sad song. The bearded worker never even acknowledged I was there at August, 2, 2017 at 11:00 AM. Not even a, "Hello, I'll be right with you." much less "Thank you for shopping with us." smh edit: i just tried to call them to find out the price. I thought maybe that Beardy was just having a bad day. But then Lauren the store employee hung up on me in the middle of my request. I used to love Gamestop. What happened ? Thank god for Steam, the Game Matrix, and Amazon. read more

While the store and overall setup is decent, it's hard to say that matters when the business is garbage, so in other words, you may be better off just ordering online than wasting your time here. read more

If I could give zero stars I would. I'm standing line writing this review and I've been standing in line for fifteen minutes. Three customers have walked out because the one clerk is helping someone who is turning in games or selling them. And the other person that works here is stocking shelves. No one has greeted or tried to help. Now that I am finally at the counter the girl at the counter is nice but looks tired and irritated. You should get new employees I will never step foot in this game stop again. I'll go to lakewood where they are friendly. read more

I no longer shop here after I witnessed the staff lying to customers about the new Zelda. They were sitting here telling people that if you didn't buy the DLC then you couldn't finish the game and people actually believed them and bought it. read more

I've been here a lot in the past few years. A majority of the new games I buy comes from here (the only one on PS4 that I haven't purchased from here was the Collector's Edition of Final Fantasy Type-0 HD), and usually have an enjoyable conversation with the cashiers during the transactions. Everything is fairly easy to find and the staff has always been a great help to me when I need to find something. If they don't carry it, then they'll usually recommend another store to go to if they know of one in the area. I highly recommend this store to everyone who's looking to pick up a new game quick. Check on the Gamestop website beforehand as well to see if the game is in stock, it's usually fairly accurate and can make a trip much quicker if that's what you would prefer. read more

I absolutely love this company no matter what location I go to I have an exceptional experience!

Amazing customer service! Nothing goes better with games then cute, friendly, and knowledgeable, counter girls! Pretty good selection, if they don't have it, they will call/find it for you at one of the close by GameStops. read more

I went into the store yesterday and the bald man that thinks he knows everything really doesn't cause I bought a Nintendo switch lite and he sold me a game that don't even go the the thing. You would think he would know what he's talking about but it seems he's full of gad and bullshit. Cause now I have to buy the game that is actually for the little console bit I also have to try and see if they will take it back. Which is some straight up bullshit......your workers should know what games ho for what since they are employees. Just saying....I would like my game refunded and given the right one since homeboy don't know shit. read more

I recently visited this GameStop in search of a particular action figure. Prior to driving up to Lacey from Tacoma, I had initially called around to see which store had the figure in stock. Voila! I found that Lacey had it in stock. So, I get to gamestop and I ask one of the employees if they had the figure and he said yes and that he was going to check the back because there wasn't any sign of the action figure in the front. I kid you not 40 mins went by and none of the employees updated me on anything. So, I took the initiative and looked through all the small places where someone could've hid it and I couldn't find it. Another 10 mins go by and one employee who was a short female with black hair and glasses had the figure. I was excited, but not once did she tell me why she couldn't sell it to me. She just told her other employer that it's on hold. So, as the "customer" I knew it was on hold but I had to find out by myself because the gentlemen that initially helped me didn't fill me in on anything. Long story short they couldn't sell me the figure until the 24 hr period expired, which was an hour from the time I arrived there. That was fair, so I left and came back an hour later as instructed by the gentleman, but the lady with the glasses was being persistent about not selling the figure to me by asking the gentlemen if the paper had the correct date and time and he said yeah it's correct, but she insisted on double checking if not proof reading this document. Maybe they were having a bad day, but still if a customer has to go around the entire store to look for an item that is in inventory according to the database, then maybe they're not doing their job correctly. read more

Last night (Christmas Eve Eve) I called Game Stop at 10:56pm and a guy named Reed answered. I explained to him that the pre-owned DSi I had just purchased for my step daughter suddenly stopped working. The reason this was such a HUGE deal was because we purchased it as a Christmas gift (which we celebrate on December 24th) and she was supposed to unwrap it in the morning. I asked Reed what time they close and he said 11:00pm. I told him I was at least 20 minutes away. Reed said it was no problem at that he would wait there for me and make sure we exchanged the DSi for one that worked properly. And that is what he did. I got there at about 11:20 and he exchanged the DSi for one that works great! So thank you Reed :) You really helped make Morgans Christmas a wonderful one!! Merry Christmas!!!! read more

Took my son in today to purchase an Xbox remote and game with his Christmas money. First, we picked a game advertised as new on the shelf. When we went to purchase, the lady tried to sneakily put the game in the case super quick so I took it out to check it and it was covered in scratches. I said "this isn't new there are scratches all over it" to which she replied, "we recondition the games to make them new" to which I replied, "this isn't new or reconditioned and you are advertising as new". So I told my son to go grab used case because if I'm purchasing used I will pay the used. So THEN she asked my son if he wanted his pennies back which of course he did (he's 9) nd she reluctantly gave them to him. So then she had to return the game to get it at the used price, so owed me $1.09 but just gave me $1 back. At that point I didn't want to argue any longer and hold up the line so left. All in all, I felt like this was not an honest business. So, one star for you, Game Stop on Galaxy. Your customer service and checkout practices were terrible today. Will not return. read more

Got battlefieldV and madden with the deluxe edition and once I got to the table they swapped it out with the regular ones without it. The staff there is ok there's one there that was really helpful and one that was not. Probably not gonna go here again read more

2 women working, the one behind the counter turned her back to me when I was asking about the Last of Us Remastered game. Actually turned her back and didn't give me the proper attention! I never complain online but that pissed me off enough to download the yelp app to do that. Straight messed up. read more

I usually never have issues at gamestop, but this place was so not organized and the lady at the cash register did not know what she was doing! I got a quote on how much a game would be, requested for them to hold it while i drove to this location, when i got there she gave me the wrong price, then couldnt find the game and eventually told me they didnt have it. read more

I wouldn't usually think to even give a review to a GameStop. I come by to look at used games or just to see what's out there. But seriously, the staff have always been incredibly friendly, on many trips here, and it warranted a comment. read more

I lived in the area for a year and I, sadly, only used this place the last 3 months I was there. After leaving Best Buy after several disappointments I went here. I turned in a TON of old consoles and games to the point of laughter and the red headed guy here had no problem whatsoever. After taking my $500 worth of store credit and frolicking through the store I continued to spend a bunch of cash here. I was even there for the Diablo 3 midnight release and they handled it like pros. The guys who work here are knowledgeable, friendly, and made you want to go back. Yes, I am a geek. read more

Most of the employees that I've dealt with here are awful. They will make up answers to your questions rather than admit to not knowing something or having to look it up. If you ask to check the quality of a used item before purchasing it, they will act incredibly put out and make it difficult for you to actually do so. As long as the games work, they have no standards for the quality of the used games they sell. An almost flawless copy in the orignal case w/ manuals will cost you the same as one scratched to hell with the case covered in bits of old food. Apparently putting it in a blank case or wiping it down it too much to ask. I'm giving them two stars for the one or two employees that didn't suck, although I had very limited interaction with them. My experience with GameStops in general has been pretty hit-or-miss - some stores are great and others (like this one) make me wish I wasn't a part of the human race. I guess there is something about being a gamer that makes it more likely to also be a huge douche. read more

This location has good customer service and the staff is knowledgeable, and took the time to answer the barrage of questions that I had

Cant return a game without a recipt i was told to go outside open it up and come back tommorow. Forget about the time and gas i spent today. I wont be coming back tomorrow or anytime. read more

It seems like game stops don't check used rechargeable batteries for controllers when people bring them in. I bought a Xbox 360 rechargeable battery and it was completely dead couldn't even charge it with my 3 chargers. Went to EB games in the mall and the one I got there didn't work either. Eventually Drove all the way up to Tacoma for a battery and that one worked perfectly. read more

My experience with this store hasn't been too bad in the past. However, the employees are always unknowledgable and the store is always dusty looking . I was told I was getting a wireless headset I made it home and found that it's wired and less then an hour or so I brought it back to the store. Clearly before anything was explained the manager "Alexander" had every intent of telling me no before explaining this situation or looking for the invoice. He had an attitude with me the whole time to the point where instead of exchanging it and keeping the store with some sort of profits I asked for my money back so that I could go buy it at Walmart because sadly the employees in Walmart are more knowledgeable about their electronic products and services. I have gone to the GameStop in Centralia Washington and always had a great experience and when I went into this store I expected a consistent level of service and to say the least it did not measure up. Overall this store and it's manager Alexander(the guy with the wizard beard) are T-R-A-S-H read more

Amazing store, we go there every pay day and the staff is always super helpful. One highlight is to Alex with the majestic beard, we were buying a statue and he couldn't find the box so instead of not giving us a box he gave us a sealed up one and that's some top tier customer service read more

I called yesterday to ask about the Super NES Classic and the store associate on the phone told me that they will most likely not get them. The associate told me that they do not treat this location like the others and that he thinks they will not get them in at all. In addition, I called today and the associate told me that they did not get the shipment yet but might come in tonight. I showed up tonight and asked and the associate and he said they do not expect to get any, I asked my boyfriend about it and the other store associate who was listening to my conversation said they were in route but not in yet. I am getting mixed information and I have store associates talking down to me and about the store they work for. This place is a mess! read more

I haven't been to this gamestop in a while and when i went in they had a whole new staff which was kind of a bummer to not see any familiar faces. However, I was there looking at pop figures and making sure to put them back nicely because it looked like someone had just organized the shelf. I noticed this tall woman with red hair and braces just giving me a death stare as i was looking at them which made me feel uncomfortable so i went to look at the games. The game i was looking for wasn't on the shelf so i walked up to the counter to ask and was quickly greeted with annoyance and hostility by the same red headed woman saying "ma'am can you get in line behind everyone else that is waiting? Thanks.." I stated i just had a quick question and she rolled her eyes and said "lets hear it" I started asking about the game and she cut me off mid question after mentioning the game and rudely said "Nope, should have preordered it" I then got irritated and asked to speak to the manager and guess what? SHE IS THE STORE MANAGER! Being in management myself i have NEVER treated anyone like that, ESPECIALLY potential customers! Just pure blatant bitchy tone and disrespect towards customers. I feel bad for her employees if that is any insight on how she treats them. Whoever put her in charge of that store is either really stupid or doesn't know the first thing about good customer service and shouldn't be making decisions on who is fit to run a store based around customer service. Until they get a new store manager i will NOT be returning there and will take my money elsewhere. read more

this has always been my favorite store for video games and video game accessories. the store is always helpful and friendly and will usually go the extra mile for its customers. As long as you arent rude about an issue, then they are going to do what it takes to make the issue right. This is my favorite location out of all the local gamestops. THE BEST! read more