THEY DO NOT CHECK TO SEE IF THE USED PRODUCTS WORK!!! If I could give them less than a star I would. One boy couldn't count to give me change. I bought a used wii remote for $20 once I got home and put batteries in, it wouldn't even turn on. I went right back to the store and they wouldn't give me a new remote because it came with the nunchuck and it was worth more than the remote I bought that didn't even work. Some bullshit I'd say. read more

Called and put Mario Strikers on hold they said no problem I drove 45 minutes to the store for them to tell me it was already on hold how the hell can it be on hold if I called and put it on hold read more

Fraudulent Sale Sold me an xbox360 with no internal hard drive. Long story short this company stole my money by selling me something that literally has an internal component missing and then only gave me store credit to retain the money I had spent. My story and experience is down below.I have been wanting to play skylanders again and a console that has all the games is an xbox360. Because of this and what I've seen in stock previously at Game x Change I decided to stop by and pick up the game a figure and an advertised tested and working 250 gig console. The factors leading up to me writing this review start with that when I got home and opened the game I found no disk in it. I immediately called and the employee on shift at the time and he said he forgot to put it in. Unfortunately this meant that I had to drive back to pick it up. So I decided to wait to open the xbox.That night after my 1.5 hour total commute there and back with much excitement I tore through the packaging after returning home and noticed a very profuse smell of soot. While this is not optimal and very annoying I didn't really mind because I would just take extra time to deep clean it and hopefully that would fix the issue. When I plugged in the console there was nothing worrying at first aside from the smell and after going through the menus and making sure my controller worked (it didn't but I had old ones so I didn't mind) I decided it was time to make an account. But to my surprise and shock when I clicked the button to make one it told me that I had to pick a storage device to save it to. But it showed none to choose from. I thought that was weird so I went to system settings and was taken aback when I found that there was no hard drive or ssd. An internal component was missing, and somehow my experience gets worse! I immediately called not even 24 hours after buying the xbox 360 and asked if I could bring back the console and get my money back. The same employee that sold it was very understanding over the phone and confirmed I could indeed get a refund. I arrived at the store less than 24 hours later and I put it on the counter mentioned who I was and that I had called and asked for a refund. The employee then asked "refund? Not an exchange?" I said yes and he said okay. He then handed me a piece of paper with a code for store credit. I told him that I needed my money back because he sold me an advertised tested console that literally had an internal component missing and he said that due to policy they couldn't give me my money back. I said that I understand that policy if the xbox worked but they literally sold me an xbox360 with a missing internal component, so it's just a plastic box with a green light. And then they would not let me get my money back. On top of this he would not give me his managers phone number and I had to call 3 other stores before finally reaching someone that would give me the corporate office phone number. I called and explained my situation and the way its set up I had to leave a voice mail. About half a week later I got a call back and was told that my answer was coming from the president of the company and this is was she said on his behalf, "it took to long to get your message so in store credit is all we can offer you"...... I find it interesting that the president of the company does not have the power to give me my money back but thats neither here nor there. I have never had a situation like this so I wasn't sure what to do and I know that freaking out wouldn't be helpful so I decided to write this instead. Do not come here. read more

Bought a used game system, got it home, set up and lo and behold the f'n controller doesn't work. Come on man. How hard is it to test the gear you are selling? I went to Wal-Mart and bought a new controller because I couldn't be troubled to drive the 30 miles back to the store. The console worked fine and I enjoyed the games which were reasonably priced once I got the controller. read more

I've been shopping here since the store has opened. They've always treated me and my friends right. They have the best prices on used games around. read more

The staff are friendly and willing to take time to help individuals whether it be for trade or exchanging games that are not working. Most of the staff understand that it is neccessary to wear a mask so customers feel safe when shopping. They are willing to give the best value for items people want to receive money or store credit. read more

The staff was nice and friendly and I traded some games I didn't want for some cool and rare stuff. Highly recommend this place if you're looking for vintage games. read more

The employees here are always great, my fiancé and I enjoy talking with them! We came in about 10 minutes before close the other night, but we didn't realize it until we were about to leave. We were overly apologetic, we thought they closed at 10. Never once did any employee try to kick us out or make us feel bad. I have worked customer service and totally understand how frustrating it is when people come super late to closing, but these guys truly didn't seem irritated. We really appreciated it! This is our #1 spot for inexpensive games and great deals on movies! They're always having some kind of special going on and we never feel like we're breaking the bank. Definitely worth a stop in, they've got games all the way back to the classic Nintendo. read more

I gotta say, I love coming to this place. The people there are just cool as all get out, and I enjoy coming in and having random nerdy conversations with them. Selection is great, prices are great, and overall experience is great. They don't care if you come in right before closing. They enjoy having fun and talking. read more

Love the store! the store is super clean! customer service is off the charts Y'all, they are very knowledgeable about the products they carry and they have fair prices for trade in! I will for sure be coming back for more games! read more

I bought a new Wii Remote but had concerns that it would not be compatible with my Wii. I asked the employee about this, and she stated that I could return the item within 24 hours for a refund. After she ran my card, she highlighted something on the receipt and handed it to me (the timing of this is important later, AFTER SHE MY CARD). Sure enough, I had issues connecting the remote to my Wii, so I brought it back in box with the receipt early the next morning. I was then told that I could only receive store credit and that Game XChange does not issue refunds of any kind. I spoke to the manager, who was firm on the policy regardless of what the employee said. He directed me to the highlighted portion of my receipt that states they only issue store credit. He even told me that if I were to return the item 10 seconds later, it would only be store credit. He also stated that since she highlighted the receipt, policy was followed and so he can't make any exceptions. This is why I feel that I was completely conned. I was told I could return for a refund. My card was then run. Afterwards I was "informed" that the employee lied about the return policy by a highlighter and no words. So, even if I had read it right then and there, according to the manager I could not get a refund. This is 100% fraudulent business practices and I recommend you never set foot in this store. read more

They lied and misled me to buy a PlayStation 2 and said everything comes with it and when i went in to buy it they said everything comes separate and it cost extra money And no memory card so you have to buy it somewhere else . read more

Your employees here tried to sell me a 64GB SD card which was in a box of memory cards the 64GB space said it was for PS Vita (which floored me as they go for 99$+) They insisted I was wrong, but finally tried it out on a Vita - and shock (PS VITA ONLY USE MEMORY CARDS MADE BY SONY!) it didnt work, but when I asked them if they still plan to sell it as a VITA card - they seemed inclined to rip off customers not as informed as I am. Plus the employees aren't knowledgeable about other things as well & spent most of my time in the store goofing off. Especially when your return policy refuses refunds your employees CANT BE LYING TO CUSTOMERS and expect them to calmly accept store credit. I hope an adult reads this. Thanks, but unless I improvement in your staff's customer service (not playing games instead of helping customers), in your staff's sexist attitude (there are a LOT of female gamers) and to be told you are wrong & no idea what you are talking about even after pulling out google to back me up - I was treated in a demeaning fashion. I would return the games I bought and never set foot in your store again - but you only give store credit and who wants to go to a store that makes you feel unwelcome & is less knowledgeable when you ask a question. Bonus points for walking away to test out that sweeeet Gamecube Wave Bird as Im asking a question and ignoring me completely. For now I am just making sure non of my gaming friends use your store - its sad when a smaller chain is less trustworthy than GAMESTOP of all people. read more

This was my first time shopping there and I went to exchange a damaged game that I purchased at the killeen location. I will note that I came in 10 minutes prior to closing but I also came with a specific purpose, not to browse. However, they didn't have the same game so I went to select a different game instead. I asked one of the associates, who seemed to be the shift lead, for some information on a game and he answered very rudely. During checkout, he was slamming down my items and practically would snatch whatever we had to pass back and forth to do the transaction. Two people had walked in and both associates would shut out "we're closed!" very rudely without any sort of apology as far as for still having the open sign in the window and the door unlocked. I would definitely not recommend this place based on customer service. Game selections weren't worth the trip either. It was clean, though. read more