Went to store to make large replacement purchase front counter staff and Danny did an outstanding job making replacement even better than original issue. Appreciate the service five stars. read more

TERRIBLE EXPERIENCE. They take weeks and months to "process" your order. I paid $40 for next day air and they will drop off order at FedEx. The customer service is very aggravating especially when BumQueefa answers the phone. She ain't gut time for dis shit. SKIP THIS COMPANY AND ORDER FROM AMAZON. read more

Few weeks ago, dreaded going back to galls for alterations. Knowing I'd face the same crew there. But to my surprise, I was glad to see same friendly helpful faces from previous sales crew. They were on top of things. Alterations done while I waited. Constantly being updated on time of completion. Exchanges done right on the spot, 3 pairs of trousers altered within 20 minutes. Thank you for bringing them back. read more

This place have the most useless people... I needed to special order a simple earpiece and nope, they said they couldn't do it.

Do not bother doing business with them. They provide poor customer service and tend to mess up orders. If you complain on the feedback form, you'll get a phone call. The Customer Service Rep. from Muscatello's ,not Gall's, will attempt to reconcile the situation by asking that you return to the store again where your time is wasted furthermore. If you call the Customer Service Rep back in the hope of support. They will gladly ignore your messages never to return your voicemail again. Now you've spent money on apparel that doesn't fit properly, gas to go there three times and wasted your time by making an effort to resolve a situation that Muscatello's had no intention of ever resolving. read more

I came to galls looking for a pair of uniform pants. They had the waist size but not the length. Nancy was able to get the pants hemmed for me. As always Nancy came through and provided great service. read more

I never had the opportunity to expand on my review. I ordered black TDU pants for my work, back in March in person at the store. I showed up, I placed what I thought was an order in to the cashier since they did not have my size. I called back a month later they said that somebody on there end cancelled the order and it was cancelled a day after placing the order. It would have been nice if someone told me that this occured. Second times the charm right? Wrong I showed up only to find out they ordered the wrong color of pants. So literally at this point im praying that I get the correct pair of pants since my workplace was disciplining individuals for not staying up to uniform standard. So finally third times the charm, I received my pants after a total of 5 months. I was better off ordering online to avoid the consistent headache this store brings. read more

I don't usually write a review but there is someone that deserve a commendation. I brought in a pair of uniform to be taylored to the right fitting for my body frame. When I was informed that it was ready for pick up, I went to pick it up but without trying it on. 1 week passed and I finally had the chance to actually tried it on. To my disappointment, the top and pants were still baggy. I went back to galls and spoke to Nancy. Nancy told me to put it on. When I got out of the dressing room, she had the lady who's doing the fitting and the tayloring already waiting for me. The next day I get a text saying that my uniform was ready. I was very impressed about the fast service to correct the issue. Nancy was very courteous and professional to take care of the issues. She has shown willingness and positive attitude to everyone that she help. Nancy is a great asset to the company that she works for. read more

Horrible service by Winnie. First I had to sign in computer to system just to walk in store even though no one else was in the store. Then after asking her several standard questions regarding there 5.11 merchandise she had no idea about the product. I was told " what ever is out there" with a snooty attitude, like she was doing me a favor by even speaking to me. Second after bringing my merchandise to the counter she rudely pointed to another computer check out and said "over there". Third even though I had already SIGNED IN she took another 8 minutes asking who I was and for my information just to purchase. Took a total of 15 minutes after reaching register just to leave the store. All with a poor attitude. Never did I get a hello,good afternoon, thank you. Absolutely no public relation skills. Never will I return to this store. This is how first responders are treated? Unacceptable. read more

Very hard to find, horrible service. They all speak Chinese and it's just hard to get a sentence in without feeling like they didn't understand me. All I asked for was to sew on some patches and it seemed like I was telling the poor guy some riddles. If you know what you want order it online, this location has very limited selection of clothing and accessories, 511 is my preferred brand of BDUs and they don't have many choices, also forget it if you have questions regarding when they would be able to get anything ordered for you. read more

I would like to thank Nancy for helping me get my uniform together and altered all with in 20 minutes!!! Nancy, your the best!! read more

Needed a uniform in a pinch, walked in and the people at the counter weren't helpful at all. When asked about a size, one of them just replied, "What you see is what we got." Rummaging through their subpar selection, I finally brought my items to the counter. The guy (I'd say "Gentleman" but he was far from that.) Rang me up and noticed an item had "an old price" and rang it up for $6 more? I agreed to buy it, but why have old prices on the items?!?! All in all, I wouldn't recommend this place anymore to anyone. They were much better when they were on Army Street. Thumbs down read more

Outstanding place. Customer service is friendly, knowledgeable, and willing to move mountains to help you out in a pinch. All staff is willing and able but I always ask for Nancy for all my alterations, orders, etc. Shop with confidence, highly recommend. read more

Thank you Galls!!! I can't say enough about the service I received yesterday. I recently was put into a command staff position from detectives to fill in while our commander is away at the FBI academy. Having lost 75 lbs since my last stint on patrol I came to realize that I had no uniforms that fit. This brings me to the staff at Galls. As soon as I walked in I was greeted by their friendly staff. They were able to size me with uniform products that they had in stock and have all needed alterations completed for me in one day. Thank you again Galls you have been a lifesaver! read more

Unfortunately I didn't have a great experience at Galls. Although my first visit at Galls was good, it was my follow up to pick up my pants that left a sour taste in my mouth. After ordering my pants during my first visit, I received a call a few days later from the manager saying that "the pants you ordered were in, come and pick them up when you have time." Since I needed the pants immediately, I drove 40 minutes to pick up the pants. After waiting 10 minutes to ask customer service for my pants, the staff member said that they were retrieving them. After waiting another 20 minutes, seeming like they forgot me, I had to ask again where they were. They had no idea where they were. Two hours later, after I had left the store and drove halfway across the city, I get a call from Galls saying that they found my pants... Very disappointed in their lack of organization. Bottom line: Unorganized. read more

Galls - Shoe Stores Near Me - San Francisco, California

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Galls is the retail store where Law-enforcements, fire-personnel, and postalworkers get the necessity gears and uniform. Galls is the Victoria Secret's for civil-service employees. Matt is a frequent customer and buy all his uniforms, tactical gears and equipment from Galls. This huge store with a group of friendly and experience staff knows what every civil-employee needs and gives us the best deals. Our department use our annual uniform allowances at Galls. Yes, it is open to the public or people in the transition of a career change. read more

Galls - Shoe Stores Near Me - San Francisco, California

A+ Customer service. I came in today to have some uniforms altered and they were able to help me immediately. Very good atmosphere and a well organized store! read more

Don't do business with the store unless you have plenty of time to waste and don't mind being inconvenienced multiple times. Although Galls is not their real business name, it is actually the right choice of a name to go by because they have a lot of Gall to even be in a customer service business when they don't have a clue as to what good customer service is. read more

All staff at Galls are extremely friendly and always willing to help out. They do get pretty busy at this location, but the staff always helps you as quickly as possible. Kierra helped me my last visit here to Galls and she is absolutely phenomenal! She certainly went above and beyond to make sure everything was squared away with my order! I cannot thank Kierra enough for the outstanding customer service she has provided me! Thanks again! read more

Hello, My name is Captain LaDale Slocum of Critical Intervention Patrol, Hunter Point Housing Division. I want to personally thank the staff of Galls San Francisco for their dedication, hard work, and endless generosity. I truly love visiting this store, they always make my department and I feel like family when we come in. They take care of us right away, and they are very attentive to detail. This is a top notch facility, as well as the staff. Thank you so much Galls SF. We greatly appreciate your hard work. Sincerely, Captain L. Slocum #110 read more

Went to Galls today to order some items today. Melissa and Stephanie were very knowledgeable. Both were very helpful while assisting me in completing my order. Was able to get in and out quickly and with everything that I needed in one stop. They even adjusted the thermostat for us on a very hot day. Great service. read more

Whenever you come to this store, ask for Nancy. She goes above, beyond, and out of this world for you. She always has a smile and welcomes you with open arms. I never have problems when I come to this store. read more

I loveeeeee me some Nancy, she's the best. Nancy even got my uniforms done in two days because I'm her favorite lol..When I first met her, she was welcoming and had loving spirit..The whole staff is pretty cool, even the young lady (I don't know her name) from "Peru." Love u Nancy.. Your fav officer from the San Francisco city college P.D. "Bobby" read more

I went into Galls for a lighter weight uniform because of the warmer weather. Stephanie was a huge help! Showed me a few different fabrics and even told me about a few extras they could order. Very friendly and knowledgeable! Thank you so much for all the help! read more

Honestly I've wasted years of my life dealing with Galls San Francisco. They are surviving off of their city and county of SF contract and that is likely the only reason they still are in business here. read more

For almost fifteen years I've been ordering uniforms, jackets, shoes, etc., from Galls. Today is the last time THAT will happen. Ordered a pair of TAC pants that turned out to be huge. Went into the system to initiate a return, only to find that they now charge a standard $10 fee to return items. Whether you go into a store or order online - these guys are the worst. Avoid at all costs. read more

Every time I come here the staff always take care of my needs with the best professionalism. This is the only place I come to when I need to get a uniform or equipment for my job. Stephanie is the best! She always have my stuff ready on time and made sure my custom Sheriff Department hat was on point! Garrido did my uniform, she was quick, detailed and informative. I would recommend this place for anyone who needs uniforms or equipment. I will be back next week for my new Flying Cross uniform read more

Wish there was a rating for ZERO stars. I'll save your the horror story and just give the bullet points. -Rude store associates -Poor quality of work -Sewing/Alterations take FOREVER! -Makes mistakes in the sewing/alterations REPEATEDLY -Poor selection of emergency service equipment Avoid this place like the pleague. read more

Not good.... not good at all! If you are SFPD or any other department, go to Peninsula Uniforms in Redwood City instead. I am pretty much forced to go to this location, because it is near where I work, and they have all the specs for my uniforms. The work here is never done right, and usually almost never on-time. They are a very disorganized operation, and have employees who would rather you came back later, as opposed to having them provide you with an ETA for your backorder. Your best bet is to go to Mike (the Manager) directly. He is overworked, and appears to have his hands full with the unprofessional and flakey employees he has working for him. I like the guy, but I ordered a vest from him months ago, and each time I talk to one of his employees, I get the standard, "Not ready yet." Well, when will it be ready? Can you check? We're not talking about some trivial piece of police equipment here. I ordered several uniform shirts, and paid extra to have hidden zippers installed behind the buttons. The shirts were received without the zippers, and no explanation. I took a pair of BDUs here to have the patches changed out. I asked them to remove the service stripes, since the color and design was a bit different. BDUs received, but service stripes still on....WTF? I was supposed to receive a set of rain gear as part of my equipment dispersement from my employer. Months later, still no rain pants, and the rainy months are approaching. If you have the option, I would STRONGLY suggest going elsewhere. Skip this place if at all possible, and stick to their website. read more

In a word, galling, but why only use one word when I can vent my spleen on the internet? Because I work for a transit agency that you may have heard of and probably hate, I wear a uniform to work every day. Cool, right?! I mean, I never have to worry about my wardrobe again. Also, free, super-comfortable heavy duty clothing? Yes. Yes please. The only problem is that we have to go through Galls. Although the people who toil for Galls incompetent empire are friendly, the service this shop provides oz beyond horrible. Not only did it take them three weeks to fill a simple order, but half of the shirts I ordered didn't fit. After sending them back, I received a message two weeks later that they were ready, great news! You see though, I found out after my nine hour workday of people shouting at me, hour and a half trek, and fifteen minute wait that they weren't. Oops! You can come back next Tuesday during regular business hours, right?! Not if you're scheduled for a 12 hour split shift, which I am. Add this to the hour I had to wait to pick up my uniform the first time and what do you have? The first one star review I've given since 2013. Eat your heart out Galls! I'd do it for you, but I'm worried that I might get an incurable prion disease. read more

Very very disappointed and frustrated with this place. I dropped off two of my uniform shirts on 10/22. Mike, one of the managers, was the person that helped me. He applied the safety pins for tailoring and pointed out that the name tape extended beyond the pockets. Mike said "We can fix that." He told me to come back on Friday and my uniforms would be ready to go. I came in the following Monday 10/29 at 0815 to pick up my uniforms. Josie, the lady at the alteration counter, spent 5 minutes walking around the back looking for them. She came back out and said "Sorry, they're not ready." What!? Then Josie told me to come back in an hour! WHAT!? She said my uniforms were over looked, we are so busy... Excuse after excuse! Josie said that the tailors would tailor my uniforms and that she would have them shipped to my house. After all this I did not trust her nor Galls to "ship" me my uniforms. Long story short, Josie said the tailors would work on my uniforms and they should be done in 20 minutes. I don't understand, one week plus some extra days to get my shirts altered and they weren't ready. But they were able to do it in 20 minutes!??? Too late to make up for customer service. And of course, because they rushed, my uniforms were done incorrectly. I told myself I would not be going back, but I want them to fix what they messed up on. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE! read more

Worst customer service I have ever experienced in my life. My department has it's contract with these guys-so I am forced to go here. They never have anything I need in stock, It's always back-ordered with no ETA. I'm not talking about obscure items- I'm talking handcuffs, shirts, boots, pants. Everything is cluttered and looks like a crew of "hoarders" set this place up. Extremely expensive. The staff acts like you are bothering them when you have a question. No one seems to know anything about anything when you go here- completely inept. If you push, then they just half-hearetedly ask another person who gives the same " I don't know" answer. When Judy was there you at least had a chance of someone looking into things for you, now you need to avoid this place like the plague! I was just recently informed that Banner Uniform also has contracts with the SFPD now. I haven't been there yet, but trust me- it's better. Side Note- I have been in truck stop restrooms that are cleaner than the bathrooms in Galls. Gross! read more

I was in need of getting some uniforms altered and patches out on. I was greeted by Stephanie who was very friendly and professional. She went out of her way to get me taken care of ASAP. While there it seemed like all of the staff was very friendly and were staying busy. I would definitely recommend them to anyone in the public safety business as it seems like they are focused on getting things done fast and nice the first time read more

They have terrible customer service - plain and simple. Read the other reviews. Galls doesn't deserve the City's business read more

OK, I get that they can't sell police officer uniforms to someone who isn't a cop, but they wouldn't sell me a MUNI cap because I don't work for Muni. Like what am I going to do - impersonate a bus driver? I did get a good rain slicker here, but was disappointed that they didn't have the big orange rain ponchos that crossing guards wear - and when I asked there was no offer to help me find or order one. Their rain gear was limited to generic yellow slickers. This place wasn't nearly as much fun as I expected from the other reviews. It was mostly rows and rows of khaki shirts and navy blue pants. This place is way out in the middle of nowhere, but does have easy parking. read more

This place services mostly city and state workers.The staff is very nice and respectful. I went here on a Saturday morning. I was in and out in no more than 10 minutes. If your looking for nice quality accessories for your uniforms, this is the place. read more

Absolutely horrible experience fulfilling orders. Unfortunately, we have to do business with this store. Only good experiences with them are on in store purchases. read more

I can't even tell you how frustrating it is to come here. The one good thing about this place is the staff is friendly. I recently got hired with the city and when it came time to pick up my uniform, nothing fit right. They didn't even offer tailor my shirts. My uniform looked awful. They also ordered me the wrong size jacket. I waited over three weeks for it to finally get to me. I can get my orders from Amazon, eBay and even the postal service faster than these guys. Unacceptable. Galls didn't bother to tell me my jacket arrived, I called them! And you would think that being a "uniform store" they would have all of the necessary gear in stock. Goto Peninsula! read more

I was delighted by the exceptional customer service that I received this past month. Despite the store being overwhelmed with a high volume of orders, the staff at Galls, particularly Nancy and Melissa, worked efficiently and got my orders placed correctly and swiftly. read more

This place has HORRIBLE customer service! I went here June 19th and Michael Agustin the Assistant Manager seem to be eager to help but when I emailed him the same day he never responded! After numerous emails and phone calls he NEVER returned any one of my calls or emails for the past 2 months. This place is lousy so now I'm taking my business elsewhere! I would give this place a negative star but unfortunately Yelp does not have that option. read more