On Monday, September 20th, I walked inside the store to purchase few thing and do some measurements. I got to say all the staff members were super knowledgeable and professional. Not only they answer all my questions, but they went above and beyond their duty. SONIA ALVAREZ was the lady who helped me out with my measurements, and I just want to say thank you. I wish everyone was like her at work. You can tell that she loves her job. THANK YOU SONIA. read more

I am very satisfied with Leidys because she able to get my uniform shirt ready for me when I needed them. She was professional and great customer service. Thank you... read more

Galls customer service has long been their weak point. They have tons of items in the floor but no one to help you. I've been on hold 10 minutes now and got dropped as soon as it started to ring. read more

Excellent service! I was in a rush to order a uniform for my EMT class later that week and I decided to buy an oversized pants. I didn't come back until 4 weeks later to resolve this issue but the manager was very kind and attentive and even offered to allow me to exchange my current pants for a whole new set. I came in as they were closing, but they still made sure to stay until I was able to walk away with the correct size that same day. One word of advice though. It does take time for the full uniform to come in once you order it. Definitely plan to make your purchase at least 2-3 weeks before you need it if you want it in time. read more

I am a new employee with an agency and had the opportunity to work with Bryttany at Galls on my uniform order. There were some issues with the shirts I needed, and Bryttany was incredibly helpful throughout the whole process. My co-worker and I left the store commenting on Bryttany's amazing customer service and professionalism. Her devotion to customer service is not easily found these days and Galls has a wonderful company representative in Bryttany. read more

I hope andres don't work there anymore it's been like a year since I've been back that piece of shit gets bothered and annoyed if you ask him a question I asked if they had more sizes in the back for a specific pair of boots I wanted and he rudely told me I'm busy right now I couldn't believe it And not just once it happened multiple times this little shit is rude as fuck I mean no one is fucking forcing you work there take a break you don't have to be a Dick your whole life I honestly loved galls bought all my gear there everything boots duty belt uniform everything but the way I was treated by andres made me hate the place why should I feel uncomfortable in a place I should be a considered a customer read more

Leidys , Randall and Matt you all rock !!! I wish the staff had more support . Galls needs assistance with the structure and the CEO / owner has to realize when they have good and dedicated team members not to over work them . In my eyes the staff is going the best they can with what they got. I hate waiting there and that things are not organized but these are the cards the staff is dealt. I feel for them read more

NO STARS!!! Galls is the WORST uniform store you can ever go to. The employees are completely rude and they treat their customers like shit. They never answer their phone and they never have your uniform ready when they say they will. I don't know If they are pissed off because they could never be a police officer or deputy sheriff, and the closest they can get to it is selling law enforcement uniforms that they will never be able to wear. But it's not my fault that they couldn't make it...work harder. Don't let me get started on them not answering the phone. When they do answer the phone 1 out of 100 calls, the attitude amplifying from their voice be having you think "who are you talking to like that?!!!!" When you ask about your order, they always say "Are you in the next academy class?" I be like why? So you can run and tell Tactical Staff that I'm asking for my order or you can treat me worse than you are now. Nope I'm far from the academy, find another weak link you can scare with that. Next, DO NOT EVER ORDER anything from them online. I ordered a couple of handcuffs and a cuff case. The handcuffs were on back order and I was cool with that. But the cuff case was in stock. Approximately four days later, I get a tracking number saying it will be shipped. A week later, the tracking number says it's still waiting for galls to ship it. Come to find out, they secretly canceled my order and had no reason why. But they did not call me to tell me why. Then they had the nerve to say we can reorder it. Nawww...run me my money all they way back to my bank account. There are other amazing uniform stores and galls are not it. read more

Absolute worst customer service experience. The girls that work there are on their phone, are unprofessional, and it's seems like they have ZERO training. Then I called to check on the status of an order and I was on hold for 49 minute, WOW. read more

I needed two new uniform shirts, the wait is a hour and a half, they will not sell you the patches to get them sewed on yourself. Place is a joke, wish my department would contract with a different business as this one is a joke read more

Not the Galls it used to be. Ordered a pair of boots. Throughout the process everything stated, "In Stock, Ships Within 24-hours." That is until I Placed the order and they charged my credit card. Then it was estimated Ship Date 12/12/2022! Seriously???? Called to cancel the order, which they said they did. Looked at the order online today as I noticed they charged my credit card, and yep, order was "Still Processing with the same estimated ship date." Cancelled it again and will have to watch or dispute the charge on my credit card. Absurd to charge for something you are not going to ship for 2-months! Never ever again Galls. read more

This place sucks as a Business. I honestly do not know how it's still operating when it has horrible customer service they are always out of inventory on the things that are actually needed and when it comes to their response online they're horrible. I wouldn't recommend this to my worst enemy this should not be the go to for any law-enforcement agency and emergency medical service due to the fact that they cannot perform like we can. They obviously have some kind of poor politically wise to even stay in business with law-enforcement and medical because if they didn't they wouldn't not be in business like all the other companies have tried so they just goes to show that it's all politics when it comes to this company and they can use Covid as an excuse just like any other bullshit company. read more

My husband received a two week notice for his academy date and we were in a complete panic to get everything he needed. After reading some of the reviews on here we were hesitant to come in fear he wouldn't receive everything he needed in time but I have to say it has been nothing but a pleasant experience with them. Maria Chavira was so helpful and knowledgeable on everything we needed. We were able to get everything he needed and ordered in time. Maria went above and beyond to help us and make sure we received everything he needed with time to spare. Thank you Maria! We will be returning for any future orders! read more

Do these people ever pick up the phone? I've called many time, different days, different times and left messages to get a call back but of course that never happened. I ended up going to another Galls store and when I was there, they tried calling the store and they too could not get anyone on the phone! read more

This place is a joke they email you that your order is ready for pick up and when you call to confirm that the order is ready before you make that 30 minute drive you get there just gonna tell you they have not been able to put the name tape on?? And then still have the nerve to ask when would you like to pick it up do you think we came just to look at the uniform? Also the guy on the phone sounds like he just woke up And doesn't want to be there and when you get there no one greets you Instead of the two guys in the front counter are just on their phone laughing and talking. This is the last of the uniform that order from them it's a joke and a waste of my time. read more

Wish i would have read the Yelp reviews before coming here!! Came here to purchase boots for EMT school for my son, the (African American man at the register ) i didn't catch his name is useless! Asked him for a size and apparently it was too far out of his reach, he got attitude & eye rolls instead of customer service. When we mentioned the 10% discount that we are suppose to receive for attending west coast emt school, he responded with .. " well I'll think about that" apparently he must still be thinking about it because 73.00 later we never received it. Thanks for nothing. I will be checking my receipt to see if i can return these and gladly spend my hard earned money somewhere else where I'm treated with respect! Shame on you! read more

I had a few bad experiences with some local uniform stores in the past. The last store, who I won't name, actually sewed on the American flag patch upside down. (Seriously!!) Ultimately I got everything straightened out. Years later it's time replace a few uniforms and I wasn't thrilled about having to deal with it again. I decided to suck it up and drive 45 minutes to Galls and expected the worst. Once I got there I was surprised how efficient they were. Prior to me arriving, there was some confusion as to which shirts were correct for my department. Employee Bryttany immediately knew what my department policy was and got me set up with the correct shirts. Although she was the only one working alteration at that time, she was efficient in getting me sized up and even helped other customers as she helped me. Overall I had a great experience and definitely recommend. Well worth the 45 min drive for me to get there! read more

Galls - Uniforms Near Me - Riverside, California

I had an incredible experience with Gall's in Riverside. I initially went into the store in mid-June to order my uniform for my upcoming EMT course. The whole process of getting the correct uniform was very straightforward, and the employees there helped me to ensure I had the appropriate attire for my class. I ordered my uniform very far in advance because I would be spending the next 6 weeks traveling around Europe. I was only going to have the Saturday and Sunday before my class to pick it up before my class began (on Monday August 5th). Fast forward to yesterday (Saturday August 3rd): I arrived back in the US and realized that Gall's was closed on weekends!! I was very frustrated with myself for not paying closer attention to the hours of operation. Not only would I have to find something to wear on the first day of my EMT course, but I felt I would look very unprofessional and unprepared to the instructor(s) (all because I didn't realize they were closed on weekends). I looked online and found the manager's email (Randall Ideishi), and emailed him in a last chance effort to see if I could somehow get my uniform before my class started. Fast forward to today (Sunday August 4th): Randall called me in the morning, said he saw my email regarding my situation, and offered to pick up my uniform and meet me somewhere so I could have it before my class started. Not only did he go out of his way to help me on his time off, but he has allowed me to start my class off on the right foot. This is, without a doubt, the BEST customer service I have ever received. I can not thank him enough, and I will most certainly be returning to Gall's in Riverside in the future. read more

Randall Ideishi at Gall's-Riverside, CA scores ***** stars again! Courteous, cordial, friendly! He and his staff went above and beyond finding the right size uniform for me and sewing the patches on, on-the-spot. Thank you Randall and staff! read more

Staff were quick and helped me wonderfully even though I came in close to closing. I needed an EMT decal done on my shirt and he did it free of charge in under 5 minutes! Definitely will come back for any uniform needs. read more

This place is useless. I bought my shirt from Galls online because this place never has anything in stock. Takes nearly 2 weeks but I get it. Then I take it in to have patches sewed on and they say it's a 3 day turn around because I didnt buy it "in house." Are you kidding me!? Its always a hassle to get anything done here, I've never had an easy transaction. I don't understand why no uniform shop can get it together. read more

The 2 ladies (one of them is named Lady) that work in the alterations department deserve 5 stars for how much they do with so little help. Other than that, this store is poor in customer service. Paid for patches in advance for additional uniforms. I was told by the manager they would have them restocked in store in time to have them sewn on to my uniforms. I get a call 3 weeks later to be told after they don't, and won't, have them in stock on time by the time uniforms are scheduled to be done. Their alterations were backed up 14 days, been 20 days and the uniforms are still not done. We were told they were short on a seamstress, and stuff happens, but that is a ridiculous time frame. I am now being told by a lady at customer pickup that all uniforms (for the academy class) will be ready Friday, March 1st. I asked if there were any problems with the uniforms if they will be repaired that day, since they are essentially trying to finish roughly over 100 uniforms in 1 week. We have been told numerous times that all uniforms will be finished Friday since their new business hours have them closed Saturday and Sunday as of March 1st. The manager is nowhere to be seen during any of this. Something needs to be done about this location or they will continue to lose business. read more

Great service from an employee Mariah C. I went in to see what shirts I need from my company, and she was quick to help out. All questions were answered with a smile and also helpful trying to find a right fit for my uniform. She also gave me information on when my shirts will be ready which madd it easy since i start my job soon. Thanks again Mariah read more

Great and friendly staff, excellent customer service. Came in here last week to grab some polos and new BDU's. My pants were not in stock but they were able to order them and have them shipped to me. My wife just called me and they came in already. Great Job guys keep up the excellent work read more

Greeted right when I i walked in. Signed in and went back to alterations where I was helped by leidys. She went above and beyond to make sure I was getting the right fit. She was very attentive and was smiling the whole time while helping me. Even with them being busy everyday, she was very helpful. read more

AVOID THIS LOCATION AT ALL COSTS. It has taken me 3 MONTHS to get all the pieces to my work uniform finished and not one item has been done correctly. First they didn't tailor my pants and I had to go back in again to get them done. Second they didn't apply any of the patches to my shirts (name strip and company logo on both sleeves). Third my jacket didn't have the name badge made or applied and when I asked them to make it for me they said they would put a rush on it. It took 2 weeks to receive and was STILL NOT DONE RIGHT. Literally every single item ordered was done incorrectly and it took them 3 months to do it. Ridiculous. read more

Don't go here. Just save yourself. Myself and my counterparts came in and spent 1300 dollars in a day (because we had to, our vouchers were written for Galls). You'd think that we would get some sort of service because of that. Not even special service, but just service. No. we picked most of our own stuff. The alterations were sub par. They didn't acknowledge half of us. Orders were late. They orders were also screwed up and not together. They didn't put the patches on the shirts (which we provided) and had to wait for that. It was a joke. In addition, we all showed up at 3, didn't leave until almost 6 (there was only 3 of us) and the employees complained that they were staying late. There are other options and I have had excellent results with them. I was so disappointed here and the sad part is that it is not the first time it happened. read more

Most of the staff are great and friendly, but it seems like their system of doing things is outdated or just unorganized. My orders always seem to come in wrong, get lost, or my alterations are wrong. It'd be excusable if it was once or even maybe twice, but more than that, not professional. Hopefully with their recent acquisition of Keystone Uniform, they'll get things under control. But for now, I'm not giving it any hope. read more

My husband had to get uniforms as a new employee with Cal Fire. Leidys helped us and she was very thorough. She definitely goes out of her way to help you. My family is new to buying uniforms and this place seems to be the place to go. Leidys also helped with my daughter's EMT uniform. If you go to Galls, definitely see Leidys...she is the best. read more

This uniform shop is the worst. Horrible customer service, not sure why the staff still work here if they hate it soo much. I seriously wonder who does the hiring for this location. I highly recommend making the drive to P&P uniforms by the March Air Force Base, you won't be disappointed. Hoping for the demise of this galls location. read more

I just started a new job two weeks ago, and I was referred by sheriff's headquarters to go to this place and a few others. I went here first because it's closest to my house. When I walked in, I was greeted by a nice, young gentleman who works at the first register. I asked where I could get help with finding the appropriate uniform for my position, and I was directed to the back of the store where the fitting rooms are. I find the smallest size available, with the assistance of one of the female staff members. She helps me with getting it fitted, and I later pay for all my items. I tell her I need the uniforms by the 29th of October, but they weren't done until the 31st. My sister goes to pick them up for me, and she has to wait 15 minutes because they forgot to put the patches on the shirts. I see my uniforms later, and they don't have the rockers I need. My uniform looks like a deputy uniform, and I am not a deputy, which means I cannot wear them until I get them fixed. I'm glad I decided to go somewhere else and get an additional uniform. That one was ready in time. Before I checked out, I told the woman what patches I needed and my job title, twice. Not only were the patches forgotten to begin with, the woman didn't even get my order right. I just called the store and asked if I was charged for the rockers, and I was told that I wasn't. Make sure your uniform has everything it needs before you leave the store. For what I payed, I expected excellent service. The woman who helped me offered decent customer service. The only reason I'd ever go back to this store is because of how welcoming the young man was. If you can, try going somewhere else, unless you've had a better experience than I did. read more

Came in for the first time ever and with a time crunch and Leidys was EXTREMELY helpful. We got everything we needed altered in perfect timing! Amazing customer service. Don't really understand why their yelp stars arnt a lot higher. This place was a life saver no doubt. read more

If zero stars was an option that's what I would rate Galls. It has gone downhill and fast. Alterations done incorrectly, despite being measured. Patches not put on right even though they have the specs in hand. Chiefs buttons put on a firefighter Class A Uniform, because of a lack of attention to detail. Incomplete Class A because "you didn't ask for it", we also didn't "ask" specifically what was indicated on the spec, it was expected that what was on the spec is the work that would be done as per our request !! Their turnaround time is astronomical for work that is incomplete and inaccurate. You are made to feel as though you are a burden to the untrained staff who will ignore you and then not complete the work and overcharge you. Went to 2 Hot Activewear in Murrieta, trust me on this !! Take the drive and use them !!! Work is completed quickly and with care and most importantly, ACCURATELY !! read more

I went on a pretty busy day. It took about an hour to get seen just to try on the uniform I wanted. But the staff was very patient and accommodating. When it was my turn to try on my uniform, Leidys was really helpful and patient. She made sure I was going to be comfortable in what I wanted, so she had other jumpsuits for me to try on, just to be sure. She also said it would take 10-12 business days for my jumpsuit to be ready, and it only took about 7 business days. They were also about to put the "ñ" on my name tape which was awesome. read more

Leidys was super kind and helpful, I'll be coming back just for her help thanks again!

Went to get simple alterations (hashmarks added to long sleeve shirts). I've had this done before at another location and the process took about 15 minutes and I was out the door. I walked in to this location and was told to sign in to an iPad and then was directed towards the back. There were a few customers waiting to be seen but it was only about 3-4. I thought for sure this wouldn't be too bad. Just under an hour passed and I wasn't called at all. At that moment, I cut my losses end decide to walk out. The same customer service person who to the iPad an hour earlier saw me walking out and didn't too concerned. No one cared. Abysmal customer service. Very disappointed. First time customer who potentially was going to offer 15+ of business but I will never make the drive here again. read more

Randall did an amazing job for me and went above and beyond. I was starting my modular academy in a few days but was unable to drop off my clothes to get embroidered and have my name pressed on for my PT gear. I work 2 hours away and would be impractical for me to drive back in forth. He ordered my clothes for me over the phone and I was able to come in same day and have my name pressed on my clothes and pick up my uniform in time for the academy. Randall did a great job, hopefully corporate gives this man a bonus. read more

I give this Galls 5 stars due to the service I was given by the girl that helped me. I came in on 7-15-19 at approximately 1pm and there were a few people ahead of me. The girl with the blondish/brown hair, black jacket, green tact pants. I can see that she was really busy and she would always a knowledge me when she would walk by. When she called my name she apologize for the wait when I feel that no apology was needed, as I can see that she was doing the best she could with what she had. She was very patient and went over and beyond for me. I truly appreciate her service and work ethic. read more

Galls carries great products for the customer base but severely lacks in customer service. Seems that the employees are not worried about loosing customers due to the contracts they hold. Now I only go when absolutely necessary such as company orders. Will not go on personal purchases. Example: called to check on ordered jacket due to other members receiving when we ordered on the same day. Was told without checkIng that I shouldn't call and wait till emailed. That was 4 weeks ago and still no follow up received. Facility is in Riverside. read more

Horrible customer service. It shouldn't take an hour for me to pick up pants. Ridiculous. There was one person ahead of me and a staff member helping them but two other staff members were just sitting around on computers not offering to help! My partner and newborn baby were in the car waiting for me and when I would ask to be helped, I received the brush off. Additionally despite evidence of increased contagiousness of the Omicron variant and a statewide mandate, none of the employees were wearing masks. So you had me standing in an enclosed space for an hour where none of you are wearing masks or trying to help me quickly. Thanks. read more