Always a great experience nice clean store staff is very helpful and kind. The young man that helped us was very knowledgable and gave great service highly recommend them! read more

I bought a police sweater from Galls after it arrived I found out that the department I worked out would provide me with one. I started the procedure to send the sweater back and found out that it was going to cost me $7 dollars and some change to send it back through FedEx. I printed out the return label and sent the sweater back. The sweater initially cost me $83.24 by the time I sent it back to Galls they only refunded me $64.05. They don't refund you initial shipping cost and they subtract the fee to send it back from your purchase price. read more

Shout out to Brittney for helping us out! Super helpful with finding the brand and style of uniform we needed.

I literally think they are screwing with me! Last week they withdrew funds and stated they will be delivered on 10/7 this is literally an order placed on 7/31. Now just received an email stating Nov 7 How is this company still in business ! they are misrepresenting 5.11 with all these games! Funny thing is when you go on line and order the same item it states 4-6 days for delivery ‍ read more

The customer service was above and beyond anything you could ask for. They responded immediately to a uniform issue and resolved the problem. Great Team members and customer service. read more

Great customer service. Had to go in and get a few things altered. I was quickly greeted upon entry by more than one person. Anything I needed they were able to help in point me in the right direction. Every time I have had alteration done they've been spot on. read more

Rodney provided great customer service as soon as I walked in. He was very helpful on helping me find the items that I needed. He was able to get me in out of the store within 15 minutes. Rodney is a great greeter. read more

I've been purchasing equipment from Galls for years. I love how new stores keep popping up like tulips in springtime. I had the pleasure of being helped by Matt this time around and it was fabulous! He's knowledgeable, helpful, friendly, and professional. You couldn't ask for a more pleasant person. I bet dealing with first responders can be challenging at times, but Mike has the perfect temperament. Galls has a large selection of items for numerous agencies. They can even do some alterations while you wait! It's great to have brick and mortar shops you can go to. You need to be able to see, feel, and try on things. Think about this before you order something from Amazon! read more

I walked in and was greeted by a gentleman at the register. I think he appreciated being greeted back and being asked how his day was going. I told him what I was looking for and he directed me two ladies who promptly helped get me squared away. Even though my items should have taken much longer to be ready, they had them available within a few days. I received text and emails updating me on my items as well. Great friendly, helpful service and excellent quality of product. Thank you! read more

I'm glad that there is a uniform store for public safety, but this particular store I'm not fond with. It takes 12 to 14 business days just to embroider (thread stitch) a name on a shirt. They ship it out to someone else. They used to do it themselves. Don't come to this store for the embroidery. This is really my only gripe, but this is a big problem for people who need that completed ASAP, especially if the polo shirt is the regular uniform of the day. read more

This place has lost its standards, no greeting when you walk in, two guys at the register watching videos on their cell phone, I was helped by Brittney she was very professional took my uniform and had my patches put on, and answered all my questions, i appreciate her help. I am waiting for my stuff to be done these two clowns at the register are approached by a female customer not eager to help her, the black dude starts farting and laughing about it, I was appalled at this behavior, how unprofessional and disgusting I mean where are the standards and customer service? I took a picture of both employees i was shocked at this behavior. The guy in gray looks up at me and says do you need something as if I am a burden to him, i told him no thanks, I will make my purchases else where. read more

Galls - Two guys playing on their phones watching videos no customer service - Uniforms Near Me - Riverside, California

Poor poor poor costumer service. Walked in to get new uniform shirts, was instantly greeted by the African American at the register who stated " we don't carry what your looking for here" he didn't even lift a finger to check not offer options, I felt as if he was kicking me out. BTW the uniform shirts I was looking for were hanging right by the door as I walked in..... never purchasing anything from this company again. read more

I've been coming here for a long time. This place use to be Inland Uniforms, but years back it was absorbed by Galls. I cannot convey how many problems I have experienced with Galls over the years. This place takes a long time for turn around and always seems to mess something up. Today was pretty much the final straw for me. I waited nearly an hour to get someone to finally call me up for a fitting. They have a sign-in kiosk which sounds good in theory, but the personnel assigned to retail really only work retail and the employees assigned to fittings and vests are in the back working hard while the waiting list just stacks up. The ladies ahead of me waited for nearly 1 1/2 hours before their names were called. Galls really should figure out another way to distribute resources, because the fitting side of the house could use a hand and gets backed up fast. Sorry Galls, simply NOT a fan of your cumbersome processes and the employees working on the fitting side of the house could really use some additional personnel. On the positive side, once I got called up, Maria did a really good job taking care of me. She's a real professional and Galls is fortunate to have her, that's why I gave a 3 star rating. Otherwise it would have definitely been 1 star. ***update*** I received a call from the manager, Randall who really went above and beyond to work through the ordeal. Sounds like they are working hard to address the issues, so for that, they have my respect. Glad to see they are responsive to recommendations and have a plan in place to address som of their needs. read more

Galls - Frustrated customers waiting on the fitting side. - Uniforms Near Me - Riverside, California

Oh my God!!!!! They have female pants here!!! Yassssss honey!!! No more having to wear men pants anymore!!! That's it and that all. I'm just shocked!! Thank you Gall's. read more

I have unfortunately had to shop with Galls for years and I believe my previous order with them will be my last. Poor customer service both online and in-store. I placed an order months ago, of which I ordered in advance because I was aware custom orders take especially long, which is not a problem. Where the issues arise, is the lack of communication and misinformation I was given in terms of my order. I was provided an initial ship date of which was lengthy, but I accepted because it was an item I needed for work. As time went on and I watched the ship date and order status closely, there was no change other than "out of stock will not ship until in stock". I called multiple times to receive order updates but they were not able to provide any information on which stage of the process my order was in. It got to the point where my ship date was being moved months later. I finally had enough and of course, I would not be able to cancel my order. None of the customer service reps had an explanation as to why my ship date was fluctuating so much. When my item finally did ship and arrive at their location, of course, it was not available for pick up until days later due to them not processing the order upon arrival. I do not plan on shopping with them nor do I recommend them to anyone. read more

Customer service here is OK... But the wait times, if you're waiting to get alterations, take forever! At this point, I really don't try to go there if I don't have to. I think they need to hire more staff because clearly they need it this place is rocking and rolling. I will say they do have a lot of gear if you need it, but going to get anything altered, just plan on being there for a few. read more

Writing the review because first impression are always a must. Received bad vibes from the gentlemen on the phone when asking basic question about inventory and what the process is. Since I am newly going to the police academy. Gentlemen was very short with me on the phone which just lets a bad taste in my mouth from answering any further questions. Won't be going here to get my uni's I'll go to pristine. Hopefully you guys have a better experience then mines. read more

Went in last week to get some gear and get a couple shirts done for work. The staff were helpful and friendly. I found exactly what I needed for my gear, so I didn't have to wait for delivery. They told me the shirts would be ready the following week. I called the following week and they told me it would be another week before I got them. I asked if they could try to put a rush on the order because I needed them for work two days later. Later that same day they let me know my shirts were ready. Now that's customer service. Thank you to everyone who helped me. Keep up the great work! read more

Mediocre selection. Every agency is waiting to be serviced on the alteration side of the shop. I was in the store for 20 minutes and the 1st officer in line waiting was never helped... or maybe he was skating... either way they have 2 people and that's clearly not enough. I guess you could go in there to see your sizes but Id suggest you go to Ontario. read more

Rodney at the front desk is very helpful everytime I need to be checked in . Definitely makes it feel welcoming. Great customer service !

Rodney was great at helping, fast service and friendly at the counter. I will be returning to this Galls.

I really appreciate the staff at Galls. Rodney and Giovani are always very helpful with my LEO needs; great customer service.

My husband is in this store all the time, usually the customer service is alright because he always knows what he needs. This last time he went in the service was HORRIBLE! All he needed was a receipt reprinted. When he had called before he went down there the girl he spoke with told him it wouldn't be a problem and they could get it for him right away. When he got down there and asked Rodney for it he kept telling him that he couldn't get it for him and that there was something wrong with my husbands account and he couldn't find it. Every time he asked Rodney a question the answer was no. He did not even make an effort to get up off his butt and attempt to help him out. After my husband left he called to try and talk to someone (because Rodney told him there was nobody there at the store that he could talk to while he was there other than Rodney himself), Rodney kept him on hold for and hour and then ended up hanging up on him. My husband ended up having to call the corporate office to get help and to lodge a formal complaint. Isn't it funny how in 15 minutes he had someone from the store calling him back telling him they could email the receipt over to him right away?! My husband's company had a corporate account with Galls and not only is he in there all the time getting uniforms for his employees, but so are the other 6 locations. My husband is now in talks with his company to pull the account and take their business elsewhere all because of Rodney's nasty attitude. Rodney is rude and lazy and is giving Galls a bad reputation. Word of mouth spreads like wildfire, unfortunately for Galls there are a lot of people that work for my husband's company who have also had had experiences with Rodney and it seems like the fire is spreading very fast. Hopefully Galls does something quick to put the fire out, otherwise they are going to lose a lot of business thanks to their stellar employee. read more

Very poor customer service. I needed a flashlight holder with a silver snap, it wasn't in stock so it had to be ordered. 10 days later, I was notified it was in and I went to pick it up. Gold snap, they reordered the holder. Eight days later I was told my order was in. No snap on this holder, I just took it I knew they were never going to get it right. It appears you only get good service if your RPD. Incompetent rude staff. Will not be going back. read more

I was so sad to see that Andrea, the previous store manager was no longer here! I made a visit recently to have patches installed and the employee, Andreas (that I keep seeing mentioned on here,l lol) helped me take the order. Andreas assisted me and took the order for processing and was able to get me through the process. It was odd that Galls only let's you wait for two shirts, but not his fault. Andreas was just doing his job. For those who miss Andrea, the former manager, I just saw her at Keystone Uniform literally 3 minutes away from this location! I'm giving Galls 3 stars because it's become a faceless corporation. I miss the personalized service from the companies they bought out. Those who cherish personalized service need to come visit Andrea at Keystone Uniform. I will be bringing my business there from now on and telling all my friends. read more

Do not use this store if you need anything in a timely manner. You may end up waiting two months or more for something another retailer can get you in 48 hours. When you ask questions about the status of the order, the overwhelmed/ overweight girl at the pickup counter loves to spout rude inconsiderate remarks as to how you should just keep waiting. I have never once had a decent experience going to this store. If you have another option, save yourself the headache. Falls doesn't value their customers or have a concept of customer service. Their staff is lazy and unwilling to help. I have had to pay more than what some of the uniforms are worth in getting them fixed and tailored after some of the terrible jobs I've seen them do. If you are shopping here, chances are you have to purchase items to take to a stressful job. Please, for your own sanity chose another uniform shop. Shopping at Galls will only raise your blood pressure and stress levels. Also be prepared to have to take your in your uniforms a few times because it is rare that they get the tailoring and seamstress work done right the first time. Their manager will apologize and offer to make things right but when you try talking to him and taking him up on his claim be prepared for him to contact your employer and say that you are "causing problems and being difficult." The manager loves to retaliate against anyone that disapproves of his poor business practices, so if you have no choice but to deal with them tread lightly or pay the extra to go elsewhere. I speak from experience when I say your reputation is worth more than some free uniforms, because this manager will not hesitate to trash talk you to any of your co-workers or supervisors that come into the store. read more

I love this place. Obviously that's a weird thing to say about a uniform place, but I'm a little extra. It started when I bought some 5.11 pants online, they came unhemmed. I took my pants in and they took my measurements and I got two of the pants done that day and two the following day. Once I got them back I noticed two pairs were cut too short, noticeably short. Without question they replaced the pair and cut those to the correct length. I'm a larger gentleman so finding pants and shirts that fit is exciting. Finding a place that takes the extra step in customer service is like going back in time. Recently I bought some more pants that needed hemming. I waited for half an hour one day before I left impatiently. The next day I returned and again, another wait. I thought to myself this can't be right. So I asked about making an appointment. The gentleman behind the counter could sense my frustration and asked how he could help. So I explained I wasn't willing to wait up to an hour to hand over pants they already had measurements for. He stated that 3,000 service men and women had been issued new gear and they were experiencing higher than normal volume. At which time he pulled up my previous orders, found my measurements and placed the order for me and had my pants done in 25 minutes. Galls, is far and away, the best customer service I've had buying clothes or anything else for that matter. Now if they could convince 5.11 to keep making plus size stryke pants I'd be set for life read more

Extremely frustrating! I placed my order with a department PO on June 28 for two shirts and a pair of pants. I needed the shirts for an assignment that I am to start at the beginning of September. I received an email on July 12th that my order was ready. I drive down there and only one shirt is done. So I call two weeks later and they say my other shirt and pants are stuck at another store. I call today August 17th and they said my shirt is not done but the pants are. I told them how frustrated I was because now I only have one shirt to last me four days a week! And I placed the over almost two months ago! Not cool man. read more

This place is the best. Best customer service. I never bought a pair of boots until now (early 30's), and Rodney was great. Let me try them on, gave me some tips, had a little play area for the kids. Fast and easy check out great staff. Every one and everything was well maintained. You could tell staff was staying busy and working, it's nice to see that. The boots didn't fit the first time and I was able to exchange them quick and easy. I even left something valuable to me in the box and they called me to give it back. This is a great staff and great place to shop. I'll definitely be going back to get my next pair of boots and maybe a jacket. I called to tell the manager, which I never ever do, but he asked if I could do this. I hope they get recognition that they all deserve. If they don't I hope a great job, from a satisfied customer is enough. Happy holidays. read more

Terrible customer service!!!! I tried to order a retirement badge. At first, they were helpful. Then, after 2 weeks, no contact from them despite promising to get back to me. They don't respond to any inquires and have refused to answer any of my emails. There are a lot of better places out there that I can order equipment from! read more

They have improved a lot in the past couple of years. Was able to get what I needed, in a timely matter, and the check in system for uniforms is streamlined. read more

Horrible wait time. I see why so many people have complained about the customer service. Waited almost an hour after signing in at the IPad on the front of the store. Employees seemed to be walking around, bsing and chit chatting while people waited forever. The only reason I would come back again is because my organization has an account with them. PnP has much better customer service. I can see why Yolanda left over there. That's two hours Of my life inside a store I'll Never get back. read more

The equivalent of shopping in a third world country. Customer service is abysmal at best. Save your time and shop at Keystone. I have no clue how this place stays in business. read more

I attempted to order a new uniform over the phone and was told that the employee who handles that was not in, but that they would take my phone # and get back to me. They never did. I therefore drove to the store and made the order in person, only to be told that they'd have to order the 36, 34 pants. Alright, not a problem. I receive two texts three weeks later notifying me that my 2 items are ready, only to find out at the store that they ordered 34, 36 pants - which they had in stock on my first trip. I can understand that the demand for services exceeds the supply of services and this is a vendor's market, but do your employees have no sense of professional pride/work ethic? Regardless of your opinion of first responders, it doesn't take a significant amount of effort to not be that incompetent. You obviously dislike customers literally phoning it in, so perhaps you could abstain from figuratively phoning it in? read more

Galls is a large store with tons of potential but seems to fall short more often than not for one reason or another. I first came here for my academy uniforms a few years back. Of course, there was something wrong with my shirts. The name tape on some were poorly stitched on and the screen print on the PT shirts were off centered. I understand that the uniform stores out in this area are always backed up, but why put out poor quality if it's just going to get returned anyways? Finally, the customer service flat out sucks. I've only dealt with one or two employees who have been super nice and helpful, but everyone else just seem over worked and annoyed with customers. I hope they get some extra help or fix whatever internal issues they may have because I really want to like Galls. read more

It's very rare to go to a uniform store and contact knowledgeable and friendly staff. I have gone in several times and Rodney has helped me out several times and always knew what I needed. If the store didn't have the product in stock took the extra step and ordered it and had it shipped for me. read more

Avoid this business if you can. The service is horrible and the staff is very rude. I heard staff openly talking poorly about a customer while the customer was still in the store. read more

I would give them zero stars if I could. Horrible customer service. Stole money from me. I purchased boots. They charged my card for the full price. They were on back order. So I found the boots elsewhere. Called them and told them I wanted to cancel the boot order since they still hadn't shipped. I was told to wait a couple weeks for the refund. Never got a refund. Called again to make sure they actually cancelled the refund... spoke with corporate who said the initial charge should have only been an authorization, well it wasn't, and they said I need to resolve the issue with my bank. My bank, after months, was unfortunately not able to resolve the issue. Don't know how you are still in business. Will never use you again or recommend you. Plus they take forever to get anything done/ right. read more

Working 25 years in law Enforcement I've been to a lot of uniform stores. With that being said it's the worst in the area, poor service long waiting line no where to sit and pick up is 5-10 days,don't try calling hold wait is 10-20 minutes! These clowns that shine your shoes want "Cash" only but no receipt is given, hmmmm can we say Uncle Sam que pasa?They charge so much for everything,altering which use to be part of your service and never have anything in stock. Parking is crazy back up alley! I go to P&P now formally ridgecrest uniforms.Very inexpensive too : ) you know Yolie left and works at P&P off cactus! read more

Galls - No bueno service or selection! - Uniforms Near Me - Riverside, California

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Maybe we got lucky, but my boyfriend and I went in today to order his EMT uniform and we were surprised because our experience was quite different from that of the Yelp reviews. We were helped by a young lady, Guadalupe, as well as another man in the front. She was very helpful in getting everything in order, and we received a 10% off of his boots. She told us his uniform would be ready within 2 weeks. I will update this review then if everything goes by smoothly. But so far we are impressed. UPDATE: got the text/email ONE week later saying the uniform was ready. No complaints here. Awesome service by Galls! read more

Galls - EMT uniform...quoted 1 1/2-2 weeks and only took a week! - Uniforms Near Me - Riverside, California