In a couple dozen visits, I have had acceptable service only twice at this place and the employee that provided it both times doesn't work there anymore. I go because it's a sportsbar with lots of tvs that's close to my house. The food would be good if served quickly, but that rarely happens. In fact, this place would probably get four stars for the food, beer selection & tvs, except that the service is just so rediculously bad, it ruins everything. EVERYTHING. Maybe someone from Gallaghers will read this, fire everyone on the wait staff, and then start over.
I hate people that tell isolated stories about their one experience with shitty service at a restaurant and make it all one sided like they are not ass holes, but I have this great story I gotta tell about this place and yes I hate myself for it so fuck off.
I got a table with a buddy once outside (we were seated by the hostess) and got passed up by a server for 20 minutes of staring them in the face as they walked by, and then i tried waving my arms around when it appeared one of them was looking in my general direction (which did not work), then my buddy actually got up and snagged one of them, who promised she would be right back. 10 minutes after that I went to the bar & ordered a couple of beers for us. The bartender acknowledges my beer order and, at that moment, a waitress comes in from outside and tells the bartender that she just doesn't have time for table #xx outside and if he could go get their order that would be great. So I watch him forget about me and walk out to MY TABLE, talk to my buddy, then walk back in and pour us a couple of beers.
I decided not to say anything because I was actually laughing at this point. Bartender tries to flag down the waitress to give her the beers to take out to the table, but she kept ignoring HIM! Yes the bartender was unable to get the waitress' attention after he did her a favor. So, finally she's in the little computer area behind the bar (I'm still just standing there being entertained), and shes keying in some order from somebody, and the bartender walks over to her and says "I have your two beers for that outside table". She says "what outside table?" Bartender: "The one you asked me to get the order from" Waitress: "Well take the fucking beers out to the table then" Bartender: "But that's your table. I have other customers at the bar" Waitress: "Then fucking give the beers to somebody at the bar. Or drink them yourself. I don't care, I just don't have time for this shit"
This is so great right! So the bartender just stands there and looks at the waitress, who has her back to him and then, resigned, he walks back behind the bar, picks up the beers and takes them out to our table. He comes back in, and asks me again what I wanted (because he forgot all about me), and I order a couple more beers because I know that I probably won't get served for the rest of the night. So now we've got four beers. Bartender agrees to "put them on my tab".
Over the course of the next 30 minutes with zero visits from the waitress, we work our way through those while shooting the shit. As we're about finished, the waitress actually has the gonads to come up to our table all sweet and nice, and ask us if we'd like anything else. No. She puts the tab (for four beers, so she knows or should know that I went in to the bar to get beers at some point) on our table with a little heart on it and then goes into this whole story about how sorry she is and that the bar has just been sooooo busy and it's somebody elses fault bla bla bla bla. Thank you. No tip. In fact I would take money away from you if I could lady.
Wow that was long and the finish wasn't as good as I remembered. Oh well. Go to Native New Yorker instead. read more