Closed and done! I gotta thank my Realtor (now friend) Elayne for all her hard work and patience…read morewith us through this process. Moving from the mainland and working with us remotely and then working w my husband still in mainland was a challenge and we got it done! All with the help of the Tongg group amazing support team. The high level of prompt communication and truly felt like our transaction was important to them. They pointed us in the right direction for ALL our needs locally and we were not disappointed. Would def do business with them in the future and would recommend their services to anyone in need of purchasing or selling their home ***update*** 8 months later and i still stand by by my original review and then some! Tongg and partners have become Ohana for us. You will experience the true meaning of aloha as you make your new home in Hawaii! Highly recommend.

After a year long obstacles, hustling with multiple people we are finally able to close on our…read moreinvestment/dream properties. Rus and Char's team were right by our side since day 1. I would say most of the agents would left us hanging during this process. Rus and Char were very professional, patience and extremely resilience through out the long journey. We are very blessed and grateful for their team effort day and night, especially during holiday seasons. I would recommend 10/10 to this team especially if you are looking for real, truth, black and white respond on the properties that you are looking for. Rus guided us with a lot of wisdom to reach to our goal. Mahalo much for being patience with us. I know this property is very unique to us and to the seller as well. Thank you so much for the team. And we will contact you guys again for our future investment properties. With love , Dustin and Su

We had a condo in Waikiki that was just too small and wanted to move up to a larger unit, well…read moreknowing that the price would go up as well and this was in May 2021 and the market was wild! We contacted Bob Allen of Help-U-Sell thinking that he would be a good candidate as a realtor for these two transactions. Initially had him provide the MLS listings of larger 2 Bedroom to 3 Bedroom units initially preferably in Waikiki but considered the Ala Moana area as well. We also wanted to see what the comparables were for the unit we wanted to sell. Bob was informed that this would be a Cash buy and really didn't require the older property sell conditional on a buy. And that some of the parties were located in Tokyo, Japan (thus international funds transfer etc etc). Bob claimed that he and Help-U-Sell were familiar and did this many times. Well after looking into his claims with business entities in Japan they were an unknown entity. Thus we decided to go with a more recognizable realtor whom deals nationally and internationally. Bob was very vindictive and frankly very weak in his communication skills. So we knew we made the right choice. But we were still thinking and did communicate with Bob that we were still considering him for the sell of the older unit. We did find the new unit and guess what? It was owned by an Active duty military family but listed by Help-U-Sell only a by a realtor named Chet Dal Santo. He had the seller originally list the property at 960K but received no bites, the owners had their PCS orders to return to the mainland thus losing the essential variable housing allowance (VHA) that enabled them to purchase this place. They would lose that VHA once they reported to the mainland command. Thus really needed to sell the place. Not sure what happened but about 2 months out they dropped the price to abt 900k then 1 month out made inquiries to potential cash buyers looking for this type size of unit, we were contacted and made a cash offer that settled at 860k (100k reduction from original) but the stringent requirement that it close in 30 days. We met the commitment and it sold - but if Help-U-Sell had paid close attention to the market they would have realized that though the home on land market was growing wild the high end condos were increasing but at a much less rate. Forcing this military family into a crisis situation which benefited us but and Chet Dal Santo the listing agent, but not a military family. In the meantime we were working with Bob Allen on the listing of the smaller property and his arrogant, pushy, used car salesman approach was wearing us thin. In particular arguing that our old units Maintenance fee did not include electric in the bill!!! We've owned it and paid the bills for nearly 20 years!!! Bob Allen is unable to listen! We also knew that the selling of the unit would involve non-computive skill party in Guam in addition to Japan. And felt Bob Allen's inability to communicate effectively or be a leader would result in lots of legwork on our part despite he being paid to do the job. Now this along side with a close friend whom tried to work with Bob Allen on selling his home and ran into the same lack of a real leader ship/ communication skills, and of course arrogance. By this time we saw this we had decided that Help-U-Sell, maybe should be Help-U-Lose, would not be the realty company to use. And notified Bob Allen but he was out of pocket on vacation and he never provided a counterpart at Help-U-Sell which I believe is indicative of his inability to delegate authority. Just a bad bad individual and maybe the entire firm is this way. Not sure where he got his marketing skills from but I suspect from selling used cars!! I do not recommend these two individuals Chet Dal Santo or Bob Allen! It's interesting to note that in 2018 there is another review on Bob Allen that I echo the same kind of attitude I see today some three years later!

This review is for their Help-U-Rent offering, as a tenant…read more Pros: fair dealings, fair pricing, good verbal communication Cons: you have to show up in person at their office on S. King St to conduct much of the business - lease signing, deposit, etc; written communication can be unintentionally off-putting We rented a unit at the Pacifica, working with Monica. Monica is nice in person and on the phone; the niceness doesn't translate as well with written communication, so it's important to not take it personally if an email seems abrupt. We had an issue with the A/C in the unit and Monica was responsive. She visited the unit with the repair person on the two occasions (we had a temporary fix on the first visit, and a more permanent fix a couple weeks later) A few months into the lease Monica told us that the owner wished to sell the unit. We were given an option to move out without penalty and have moving costs paid for. We took the option. As well, we were released from some of the lease clauses requiring professional cleaning and carpet cleaning. In the interim, Monica visited a couple times with different contractors to get estimates for upgrading the unit, in preparation for sale. I believe she makes sure to take care of the property owner in situations like these. As well, we were granted our desired move-out dates, and they accommodated an even earlier (by 10 days) move-out date than the original requested. Our deposit and the moving costs check arrived timely and in full. Overall this was a very positive experience with a property management company, coming from the perspective of a tenant.

I recently moved to Hawaii from AZ and was introduced to Michelle by a friend while still in…read moretransition. Michelle assisted me with choosing the right list of properties to look at before even arriving to Oahu. In about a week of intense searching, we were able to find my ideal home. Michelle was very patient with me trying to make a perfect choice between 3 ideal ones ( after looking at about a dozen properties ). We made sure I found the best lender for my home, just in time for me to move in before my temporary lease ended. Throughout the process, Michelle and her team were in touch with me on almost a daily basis; I was surprised that she was able to address some of my concerns before I even voiced them. In very short time, I now own a new perfect home. Thank you Michelle and co. !! Sami

Michelle was the perfect guide for buying a home in Hawaii. From the initial consultation to…read moreidentify our preferences, through to closing she worked tirelessly to help us buy our dream home. During a drawn-out escrow period, as issues with the property were uncovered, she identified solutions and kept our hopes up when a successful close seemed out of the question. We heartily recommend Michelle Wood to help guide you through your successful home purchase.

As a longtime customer of Erik Covarubias of Home Holders LLC I can say that he has taken care of…read moremyself and my tenants for several years now with fairness and courtesy. I had used another company in the past and it was not a great experience. They were simply not doing their job. At the time I was looking for a new company Erik was starting his own having left another and I am so glad to have found him. I trust Erik with my property management needs and know that it is in good hands. He will truly hold your home whether you are a landlord or a tenant with a great deal of respect and fairness. Thank you, Erik, for all the good work that you do!

The following statement is based off of my experience and opinions of these experience…read more My experience was not the greatest at all. The first thing is that the air conditioner in my bedroom had a filter that was old it was disintegrating. I was told as long as it worked they would not replace it. Several months later it completely disgraced. They still, would not replace the very old use air condtioner because it still worked (poorly). To me this was now a fire hazard and extremely dangerous. The air conditioner in the living room was so small it wouldn't cool down a small car. I rent for over 2 years from HH LLC. I never missed or was late on a payment even when you didn't have to pay rent during the "pandemic" I put iron my credit card. Sense Eric would not replace the very dangerous (in my opinion) air conditioner in my room I did the next best thing. I knew the hot water heater was not up to code so I made them replace it with a new one costing a lot more than getting me a fully functioning air conditioner. Then there was recent electrical fire on the other half of the duplex. When I went to the fuse box which is so old I'm sureish it is not up to code either. Flames were shooting out of the outside electrical socket. The energy blew out the outside socket and shoot to the next one which was in my bathroom blowing out that electrical socket and shutting downtime whole system. I called the fire department which in my observation really pissed Eric off. I wonder why? Maybe there e are more code violations tone found? Just a guess. They never sent anyone out to see why it happen or fix the blowout electrical sockets. Im my opinion they take the most and give the least-= proceed with extreme caution. Former tenant glad to not have burned to death from a missing filter or bad electrical system. I have many other stories and experricen of a negative nature but you should get the point from the above observation and options of me.

Barbara Morelli is a fabulous realtor! She helped me sell a rental and she worked so hard for me…read moreit was incredible. I was off island and she was able to just take care of everything from meeting repair people and getting it staged to getting it sold for the most money I could possibly get. She works so hard for you and her market knowledge and understanding of the process is unbelieveable. She really takes time with her clients to help them in any way she can. She is kind and compassionate yet also a hard driving business person when negotiating for you. You couldn't find a better realtor!

Tania helped me sell my home in Kailua, and POURED herself into the process to make my home stand…read moreout. I couldn't believe her work ethic, focus, good taste, and aloha in doing so. Needless to say the home sold for over asking and escrow was managed beautifully. I would not hesitate to enlist Tania's services for future real estate transactions. 5 stars!

We had already started looking in Las Vegas because we couldn't find anything here in Hawaii, I am…read moreborn and raised in Kahuku and my best friend told me there's a house open behind your moms house. She got a hold of Tania for us and connected us and long story short we got the house with her help, and are living happily ever after!! She went to the moon and back for us and we will forever be grateful to her and her family! We have added her and her family to ours! We love her! And you will too!

Charissa not only helped us find a great home for our growing family but also taught me everything…read moreI didn't know about the real estate process. Buying a house is terrifying the first time because I didn't know what to expect, the contract language was confusing, and I didn't understand everything that the process entailed. Charissa made me cheat sheets with real estate vocab, answered all of my questions (usually more than once ), and went out of her way to reach out often while we were in waiting periods to provide updates. It is scary to sign away all the money you've been saving for so many years so I am beyond grateful that we had a realtor who treated us like family and not just a customer. You can tell she truly cares about you finding the perfect home and she isn't just in this for the money. I'll be recommending her to all of my friends!

Working with Charissa for the first time was an absolute pleasure, and I certainly hope it won't be…read moremy last. From start to finish, her communication was flawless, keeping everyone aligned and informed throughout the entire transaction. What stood out most was her top-notch dedication to taking care of our Buyer; she truly went above and beyond to ensure a smooth and successful experience. Thank you, Charissa, for your outstanding professionalism and hard work. I am incredibly grateful for your partnership and look forward to working together again in the future!

I was referred to Caron by my realtor in Southern California. We communicated for a couple months…read moreprior to my visit to Honolulu in August. Once we arrived, Caron already knew what we were looking for and had several properties scheduled for us to tour. Unfortunately, we were unable to find the ideal property during our visit. Inventory was low and being that we live on the 9th island, the cost per square foot was no comparison to Vegas. I was very impressed with Caron's enthusiasm and knowledge of the local market. I know she keeps very busy, but during the time she spent with us, we felt like we were her only client! Without a doubt, when we find our home in Oahu, Caron will be our agent! In the meantime, she will continuing to keep her real estate radar searching for the perfect property that will have our name on it!

Caron is incredibly thoughtful, customer-oriented, and importantly, knowledgeable about the local…read moremarket. When my husband and I started to seriously contemplate our move to Honolulu from SF, Caron selected a great range of properties within our price range to help us understand the options. Caron was super easy to talk to -- you will never feel pressured and will only feel grateful to have her on your side. I could tell during our short time together that Caron was a huge advocate for her clients and would go above and beyond for them. Now that we have made the move (renting first), we cannot wait to have Caron help us find a more permanent option.