I booked a pedicure here. I was told over the phone it was $50 for a regular pedicure. When I arrived I was handed a menu and they it didn't list basic pedicure, instead it had options such as "lavender pedicure," which I chose for $60. I also asked for a set of nails. I already had acrylics on which the nail artist ended up removing. I was surprised that the removal of the acrylic nails was painless. Five stars for not popping my nails off! The nail artist who did my pedicure was kind. Her massage was good. I couldn't really tell I had a lavender pedicure I just saw some purple scrub being applied to me which is okay. The set of nails they put on me were called Gel X for $65 a set. The nails took much quicker time to place than an acrylic set. After a week and half about three came off which is good because I have kids my hands are always in the water for dishes, or for cleaning so they held up well. When I went back in to have them fixed I was told over the phone I would need a new set. The other seven nails left on me were attached very well. I was wandering how much it was going to hurt to have them taken off. Luckily, they didn't remove them and in fact filled them for me! I appreciate this. No pain! I love my Gel X nails. They are perfect. This has become my go to place. Only thing I would recommend is to ask for a punch card if it's your first time here when checking out. I was given one the second time because I believe they didn't remember to give me one the first time. I haven't used the card, but I think it's got some kind of freebie or discount once your punches are filled up. I also like this place because they ask if you want a massage after a Gel X set. read more

Worst place ever! Not esthetic very aggressive low quality of meni pedi I gave this place too many chances because it's close to my house. But Never again!!! read more

This was my first time here. I was there from around 10am to 2pm for a manicure and pedicure. The pedicure turned out well. I asked for a pink base with a French tip and wanted my toes shaped as square as possible. They accommodated my request to switch to a pinker base color and the final result on the toes looked good. The manicure was a different experience. I asked for simple 3D flowers similar to the inspiration photos. The process took a very long time, so instead of multiple flowers we only did one flower on each ring finger. Before applying the flowers, the nail tech painted black outlines underneath them. Once I realized the black would still be visible, I asked whether it would be covered and was told it would not. I then had to ask for that part to be removed and redone. The 3D flowers themselves came out uneven and bulky compared to the inspiration photos, and I had to ask for some of the petals to be reshaped. There is also still some black visible underneath the white polish. At checkout I was quoted $250, which was unexpected given the design and final result. I asked for a breakdown of the pricing. The pedicure was initially listed at a higher tier than the one I selected, and after checking with the nail tech they corrected it back to the $50 pedicure I originally asked for. The rest of the total came from separate charges for French tips, gel, flowers, length of the nails and the manicure services. After small discounts, the final total was $230 before tip. Overall, the appointment took about four hours and the final manicure did not match the quality or pricing I expected. Pictured are side by sides of my nails and toes vs the inspo pics read more

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I really wanted to love this place because the designs are beautiful and the atmosphere is nice, but this is the second time I've spent over $200 on a set with a pedicure and had nails break or pop off before (or right at) the one-week mark. At that price point, that's just not acceptable. Both times, I could tell they were taking on too many walk-ins and the work felt rushed. I completely understand wanting to accommodate customers, but rushing through services affects quality. When nails aren't prepped or applied properly, they don't last..and that's exactly what's happening. To be fair, when my Disney set (pictured) broke like a day or two after having them done...they were very kind and redid the set free of charge, and I truly appreciated that. However, I don't want to have to keep coming back to fix issues. I spend a lot of money here, and I also don't want to spend more time in the nail shop than necessary because a set didn't last. For the amount being charged, clients should be able to expect durability. I think the salon would benefit from slowing down, limiting how many appointments are taken at once, and investing more time in proper technique and training to ensure sets actually last. I really did like this place at first, which makes this disappointing. But the quality doesn't match the price, I unfortunately have to start going elsewhere. read more

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Came in as a walk in for a pedicure. The lady who greeted me was nice and led me to the pedicure area. The ambiance was relaxing. Dim lights with soft music. The girl who did my pedicure filed off my gel pedicure instead of soaking for a bit and kept nicking my skin with the filer. I asked for a basic white color and she spent more time painting my nails, messing up, wiping off and having to start over than she did on the entire pedicure. She did not do any cuticle care or work on my ingrown toe nail to get it out she just tried to file it down. She then had to request someone else to come in and redo the paint on my nails because she couldn't get it right. I wanted to like this place but the quality of the pedicure just wasn't worth the $85 price. read more

Gaia Nails is my #1 choice for a relaxing, calm, beautiful pedicure. First, the atmosphere is gorgeous - low lighting, quiet voices, comfortable massage chairs. Second, their technicians always do a great job - trimming to the desired length, filing, removing dead skin, etc. Their choice of colors are also plentiful. Like most salons, there are requests for upsales - but if you select the basic pedicure with regular polish - the price is currently $50. Appropriate price for the value, in my opinion. read more

My new favorite nail salon! Absolutely loved my pedicure experience! The massage was heavenly, and the relaxing atmosphere was the perfect escape. The spa-like ambiance, dim lighting, and top-notch service made me feel pampered and rejuvenated. Highly recommend for some much-needed self-care! 5/5 stars read more

Gaia Nails - Pedicure using all these ingredients - Nail Salons Near Me - Walnut Creek, California

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I just had my nails done at Gaia nails in Walnut Creek. I wanted flag designs for the World Cup. Vi, Ly, Trang did our nails and Phong was the genius behind my nail design. she took the time. listened and delivered. thank you ladies. read more

Gaia Nails - Nail Salons Near Me - Walnut Creek, California

One of the most relaxing and clean salons I've ever been to around here. WOW this was a luxurious experience. I did the pedicure special with salt scrubs, candle wax, extra massage time, hot stones and oranges. LOVED every minute!! Thank you! read more

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My last time here!!! I've been going here for years! With my husband and this last time my gel nails started chipping in 3 days. I've never had an issue with my nails chipping here. Mind you each time she cured them she didn't allow my nails to be under the curing lamp the full minute and probably why they started chipping. The reason for the 2 star is because when I went back to have 4 of my nails fixed they were rude!! Didn't apologize nor say goodbye, thank you when I left! When she finished my nails she got up and walked away and left me there sitting. Gee thanks! Just treated me like dirt! I realize things happen and for this to be the first time and You know me! Why did you treat me so bad when I came back to get them fixed???? I expected way better service!! Never again will I come here nor refer anyone because if this is how you treat people when Your Staff didn't do their job is unacceptable! read more

I walked into Gaia Nail Salon in Walnut Creek on a whim, and I'm so glad I did! The lady who greeted me at the door was so pleasant and welcoming. When I asked for a pedicure, she showed me this gorgeous little tray decorated with total fall vibes -- tiny pumpkins, pine cones, a scrub the color of honey, a candle, and a succulent all arranged on natural wood. She explained their specialty fall pedicure, complete with a salt scrub, collagen treatment, and warm candle wax. Let me tell you -- this experience was amazing. The extended foot and leg massage was heavenly, the atmosphere was cozy and relaxing, and the scents were wonderful. They even used fresh orange slices to scrub my legs -- such a unique and refreshing touch! I have nothing but great things to say about this place. I'll definitely be back! read more

Gaia Nails - amazing fall treat pedicure ! - Nail Salons Near Me - Walnut Creek, California

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I had a very disappointing experience with this pedicure service. During nail trimming, the technician pushed the tool far too deep under my nail, which was painful and uncomfortable. The "massage" portion was also poorly done -- instead of a relaxing experience, it felt like a rough, hurried rubbing of my calves with no real technique. To make matters worse, the hot stones were excessively hot and actually burned my leg. I had to ask the technician to stop using them altogether. Finally, the nail painting reflected a lack of experience, with uneven application and an overall sloppy finish. Overall, this was not a relaxing or professional experience, and I would not recommend this service. read more

Accommodated our group of 5 for mani/pedi! Cute Disney design-- ready for the long weekend! read more

Gaia Nails - Nail Salons Near Me - Walnut Creek, California

Lily did my nails this morning and she was literally phenomenal. Took my long gel x nails that broke and redid it to perfection and changed the shape. Going back to her only from now on. They're close to my home, and I have no idea why I didn't go here before read more

Gaia Nails - Nail Salons Near Me - Walnut Creek, California

WORST EXPERIENCE EVER. came here to do gel pedicure, I felt that the quality was terrible and I had to ask the lady to fix a nail that clearly was overfilling with gel on the edge. She gave me a paper to take to the front to pay and it said $70 when I got up there, my friend who also came to do the same treatment I did was charged $75 when we mentioned this to the front desk person they went back to grab the nail ladies and after they came back all of a sudden the total was $85 because of a callus treatment, we asked why both ladies mistakenly wrote the wrong amount and he just sat there and stuttered and couldn't find his words, super unprofessional. I was already charged $70 and then he asked me for $15 more dollars and couldn't give me an explanation on why both nail techs messed up. That polish isn't even organic, just save your time and go ANYWHERE ELSE read more

I was here today for our Valentine's nail treat for the staff. The $99 spa treatment was surprisingly relaxing and pampering. The staff are attentive and Huy was my technician. Overall it was a great experience especially with my staff. Thank you for making it memorable for all of us. read more

Gaia Nails - Food for my feet - Nail Salons Near Me - Walnut Creek, California

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Five stars for beautiful work and great service! It's rare to find a salon that can be both quick and thorough, but they nailed it. Everyone was professional and I felt completely pampered rather than rushed through. Highly recommend if you want quality work without spending your whole afternoon in a chair. read more

Gaia Nails - Photo of nails with pink builder gel with a red heart on one of the fingers - Nail Salons Near Me - Walnut Creek, California

Such a relaxing place. The attention to detail is fire and great color options. 100/10 would recommend

First off let me say this place is exactly what you want in an organic nail salon setting. As you step in you dont even feel like its a nail salon. Your not hit in the face with that awful chemical smell most salons have. The Japanese wellness pedicure is what I chose and man was it worth it! They took there time and cared for me unlike any other place has before. My wife got her nails done last week and was highly impressed with there talent and again how it is all organic! Highly recommend read more

Gaia Nails - Japanese wellness pedicure set up - Nail Salons Near Me - Walnut Creek, California

UNPREDICTABLE! My usual M&P is 1 hour. Today ( again!) it took 2 HOURS! Yes- I had an appointment and was on time ( not easy as parking can be tough at times) yet it did not appear to be much different from being a walk in. Ambience is great, always clean, staff are nice and product is good. If your time is of little value... and you don't care how long you sit and wait- it's a pleasant place. Sad to 1 star Gia yet alerting folks now that it has happened TWICE with a 1 hour delay WITH appointment. read more

I ended up at this salon randomly because the one I usually go to turned my daughter and I away (we didn't have an appointment). I'm so happy I ended up here! We had such a lovely experience! My daughter is turning 5 this weekend and she wanted to get her nails done and I needed a pedicure. They took us in immediately and it was super busy! We were happily welcomed in at the door. The woman who brought us to our chairs was so nice. They treated my little girl like she was a princess. They checked in consistently to make sure everything was going okay and that both of us were comfortable. They even painted some cute flowers on her nails and they came out great! My pedicure was also excellent. Both nail technicians were super polite and professional. I wish I got their names so I could give them a shout out. Prices are comparable to salons in the area. The salon is clean and very peaceful. It feels like a spa! Thank you for the great experience Gaia Nails. See you soon ;) read more

I've been going here for a little over a year. As for manicures, I'd recommend going elsewhere. Not only do gel, dip, and builder gel chip extremely quickly, but the services often feel rushed. Most recently, they didn't want to soak off my dip powder and instead used an electric file to remove it, leaving my nails painfully thin. I've been getting dip manicures for over 5 years and have never had anyone skip soaking or file my nails down this aggressively. I only booked here last minute because my regular salon didn't have availability. When I later went to my usual nail tech, she immediately asked what happened and why my nails were filed so thin. What bothered me most was that when I told them the filing hurt and asked them to stop, I was told my nails were "naturally thin." They are not. My nails were over-filed because they chose the quicker route instead of properly soaking off the previous manicure. After I pushed back, they apologized and offered other services to compensate, which I declined. The salon itself is clean and the ambiance is nice, which can be hard to find, but the lack of care and quality outweighs that for me. I won't be returning. read more

Went there with my friend. We got the same classic gel pedicure with callus treatment. At the end both of our gel polishes looked bad and my big toe was cut crooked and I tried to tell the lady but she just filed it for two seconds and then said thank you. We went up to pay and they charged my friend $70 and myself $75 when I asked why I was charged more considering we got the same exact services, the guy went to the back and came back saying he forgot to charge us for the callus treatment so it was a total of $85 for just a gel pedicure with callus treatment which we thought was ridiculous considering the results were beyond mediocre. Will never be coming back, we feel like we got scammed. read more

Unprofessional staff. Supervisor guy didn't convey requested nail service to technician properly. That led to a very awkward experience which caused me to leave. read more

Love the massage and environment. Got a pedicure, turned out beautiful. Everyone was so nice. Would de go back again.

I really like the ambiance compared to other nail salons BUT the quality of nail painting is really lacking! I've been here twice recently and both visits the painting quality was REALLY sloppy! Unfortunately I'll probably paint my own next time. read more

Gaia Nails - Nail Salons Near Me - Walnut Creek, California

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Been here a couple times, not terrible but definitely not my favorite place to come. I've been told certain prices over the phone just for them to charge me 15 dollars more. Went there for a pedicure that was 60, ended up paying 85 after a 10 dollar tip. Their work is bare minimum and gets the job done but not worth their prices. Everyone's nice when I come in but I really only go here for last minute emergency's. read more

Gaia is an absolute hidden gem. From the moment you walk in, the space feels calm, thoughtful, and beautifully designed. The pedicure room alone deserves its own shoutout -- low lighting, quiet, deeply relaxing... it feels more like a spa retreat than a nail salon. The talent here is incredible -- every tech does consistently excellent work, and the attention to detail shows every single time. But what really sets Gaia apart is the team. They work so hard to accommodate my schedule and requests, always with care and professionalism. That kind of service is rare. Honestly, this place is so good I'm almost hesitant to share it... but great spaces (and great people) deserve to be recognized. read more

Wonderful service and beautiful nail art! I never have to wait whether or not I have an appointment either, there is always someone available. read more

Gaia Nails - French gel manicure - Nail Salons Near Me - Walnut Creek, California

I am deeply disappointed to be writing this after 3+ years as a loyal client here, spending $200-$250 per month, well over $10,000 in services over this time. I am postpartum, a new mother, and breastfeeding, and I continued coming here during a period of physical recovery and emotional vulnerability despite repeatedly feeling mistreated by the male front-desk employee (with long black hair), because the salon is close to my home and because Nicki is wonderful. The prior front-desk staff member was lovely,. The problems began after she left with the man there now who manages scheduling and has repeatedly overstepped his role. Today, after making an appointment and dealing with parking, I walked in and he refused me service. To be clear he is not by an owner or a manager and he said it's because "I was clearly unhappy last time." He is referring to just last week following a question I had on pricing in which he was making up reasons to explain the price and was later corrected by a manager that I was right. That interaction ended professionally at the time and the manager made no mention of refusing any service. Today's refusal is clearly retaliation after he was embarrassed for being wrong, he even said so when I asked and had a smirk on his face to be able to refuse me service. I'll also add that pricing at this salon is consistently unclear and changes without explanation. This is a recurring pattern: same services, different visits, different totals, with no itemized breakdown, which feels This review is not about all technicians. Nicki is outstanding, and some of the pedicure staff are excellent. However, two technicians -- Tao and Steve -- are extremely rough, inconsistent, and visibly disengaged. When they work on my nails, they are bumpy, uneven, and break prematurely. When Nicki does them, my nails last beautifully. The salon only has three technicians trained in builder gel -- Nicki, Tao, and Steve -- and I have consistently and politely requested Nicki for this reason. Clients are allowed to preference technicians, yet the front-desk employee appears personally offended by this and has repeatedly made it an issue. He even brought it up tonight when he said "you don't like working with Steve or Tao..." I'll add that I am a woman of color a well-respected and engaged member of this community, and over time I have observed troubling behavior from this individual that feels like consistent micro-aggressions toward myself other women of color, including longer wait times, walk-ins being taken ahead of them, dismissive language, and threats to remove them if they question what is happening. I have personally witnessed him speak negatively about these clients to other. In addition, I only recently learned that the products used here are the same as most other nail salons -- not organic and, frankly, quite toxic. This was extremely disappointing to discover, as the organic branding was a major reason I chose this salon, particularly while breastfeeding and trying to minimize chemical exposure for myself and my baby. For a business marketing itself as organic, that distinction matters. Being refused service after years of loyalty, particularly under these circumstances, is unacceptable and embarrassing. If I were the owner, I would want to know when: * a single front-desk employee is driving away loyal, five-figure clients * pricing practices are inconsistent and non-transparent * clients are being refused service without authority or escalation * and branding does not reflect the reality of the products being used I would welcome a direct conversation with ownership to resolve this appropriately. Otherwise, it is deeply disappointing to say that I will be taking my business elsewhere -- something I truly hoped I would not have to do. I hope others aren't treated the same way. Adding a picture of my nails after 1 week. All broken. All chipped. Terrible this time around. read more

Gaia Nails - Gel nails after 5 days - Nail Salons Near Me - Walnut Creek, California

This salon is hit or miss. The Benicia location is a better option in my opinion. I've had great pedicures and meh ones, depending on the tech. The real problem though is with inconsistent pricing. They write the amount you owe on a sticky note to take to the front desk to check out, which I feel is really unprofessional. I had their cheapest green tea pedicure, and was written $58 on the sticky note. I felt like that was high as I had regular (not gel) polish, so I said while checking out that I wasn't sure it was the right price. The lady told me the green tea was $50, so I was confused looking at the sticky note for $58... then she asked if I wanted to leave a tip and I said yes $8, then she goes okay $58 on your card. Wouldn't that have been $65?? I'm not complaining for paying less, but where was this additional $8 coming from? They never write down the service on the sticky note, just the amount to charge and the techs name. I really don't appreciate that without an itemized breakdown. It feels like I have paid less there before, having been a customer of Gaia in both cities for over five years. This pedicure was fine, but my massage/cleanup/clipping took under 20 mins, then another 15 mins for polish and whatnot. It just seems a bit rushed when paying $50 for a pedicure. read more

Great ambience, lovely atmosphere, nice music, wonderful staff. Great relaxing pedicure!

This place is strange. Some very friendly/professional nail artists, others lacked poise. The ONLY reason I went here was because it was a free service. I got the deluxe pedicure and Hannah started my service. Hannah was very friendly and detailed oriented. She had to start on another service so this other female, a bossy/scattered lady took over. She gave me her name but I don't remember it, it wasn't important. She kept messing up my nails, shoving my feet into the light machine, nicking my nails, kept having to fix mistakes because she was so rushed that she constantly put nail polish on my toe, instead of my nail. They up charge you here. There was also a really nice lady whose son worked here. The ambience is weird, they have a beautiful ceiling but it's dark, you can't see the colors, then they turn on these bright lights. Strange place... felt like I was in the twilight zone a part of the time. I would never go back!! Even with a free service, it's THAT bad!! Believe the negative reviews. Also, I had a nail tech, that was doing a service next to me, that had the audacity to put her clients nail bowl on my tray, attached to my chair!! My phone and drink were on my tray. Some weird employees there!!! Luxy, in WC is consistently amazing! I highly recommend their services, Andy is great!! read more

Like everyone else noted, this place really is a hit or miss. I've tried to ignore the rating and reviews since the salon is so close and convenient to me. I also like that the pedicure area is dimly lit and relaxing. Half of the time, they do a decent job (particularly with gel manicures and manicures with designs). My last visit, however, has irked me so much that I had to write this review. My gel manicure with design was great. My pedicure was a whole different story. It was done by one of their male technicians. He overly cut one of my big toes and I flinched. He proceeded to cut anyway until I said 'it's too close to my skin.' He didn't even apologize. When I left, it felt very close to being an open wound but wasn't as far as I could tell. I didn't end up complaining. After a few hours though, it started throbbing. I'm now on vacation and walking a lot, and it bled. I think it's time I give up and find another salon that's more consistent with their quality and overall service. Go at your own risk! read more

I wanted to like this place so bad my first visit was great and my second time seemed rush and within one day my color is already chipping. Maybe because my nail tech only out one coat. I didn't notice until I got home the color was spotty. They keep it dark in the back so was hard to tell when in the salon. Paying 176 for gel pedicure and gel mani I was expecting better quality. read more

Absolutely love my nails!! First time coming to this nail salon the ambience is very relaxing, very spa like definitely fit relaxed here!! My nail tech was amazing and the massage that comes with it. 10 out of 10!! Will be definitely coming back read more

Gaia Nails - Gel manicure - Nail Salons Near Me - Walnut Creek, California

I've been going to Gaia for several years and always happy with their service. Went there with my two girls this week and they were super nice and helped them select a nice color and even added little heart designs for free read more

Gaia Nails - Powder-dip manicures - Nail Salons Near Me - Walnut Creek, California

I've been coming here regularly for both my nails & pedicures, & I truly appreciate the consistent quality & customer service. On only one or two occasions, I needed to come back because a specific design I requested from a photo didn't turn out the way I envisioned. Each time, they were incredibly kind, fixed it right away, and made sure I left happy. Most visits, they get it perfect the first time! I also love the atmosphere here. The environment is always quiet & relaxing, and it feels so much more peaceful than other nail salons I've been to. read more

Gaia Nails - Nail design - Nail Salons Near Me - Walnut Creek, California

I went in for Gel X and they DELIVERED!!! My nails look so gorgeous! The service is spectacular and they people there are so attentive. The environment is very calming. read more

Gaia Nails - Blue gel x nails with three of the nails having a white ombré design. Two of those ombré nai have a leaf pattern. - Nail Salons Near Me - Walnut Creek, California

This was my 2nd visit to Gaia.. the first was a positive experience. I didn't know the young woman who I was assigned to . She seemed distant and disconnected from her clients. She did not say a word to me. I picked out 3 shades in the same color range and started to explain that i wanted to go from light to dark and then repeat the last 2 darker colors. She stopped me mid sentence and said, "yes, yes i know". She didn't say a word after. She cut my nails in a shape which I dislike very much. I wasn't sure if she would file them before painting them. She didn't. The color pattern was NOT what I wanted. When she finished she got up and left! No nail dryer gadget, no thank you... no direction as to what to do next. She would not have known if I had been there before. I waited 6 minutes thinking, surely she'll be back. Nope. I went to pay the $30. My nails were NOT dry, and getting my wallet out smudged one a little. I told the person taking my payment what a disappointing experience I had. And the color was not all the way to the cuticle.. there was a noticeable gap that just looked ugly. She said she would re-do my nails, but I did not have another 45 minutes. I said that a customer needs to be listened to carefully and not shut down. And also, to leave abruptly seemed rude. A week later the nail polish started chipping. I won't be going back. read more

Gaia Nails - too big a gap to cuticle.. wrong color pattern. - Nail Salons Near Me - Walnut Creek, California