I always prefer to shop at locally owned small businesses so it is a great disappointment to write…read morea negative review of Electronics Plus at 823 Fourth Street in San Rafael, especially since it has been around for such a long time. However that does not excuse terrible customer service. Their salesperson sold me electric adapters for travel in India. Turned out they were the wrong adapters for India. An honest mistake. When I returned these incorrect and unused adapters I asked for a refund. Although this was their error, they refused a refund. Their policy is No Refunds only Exchanges even when the return is due to their own error. So you get stuck with a piece of paper to keep forever in your wallet even if you have no need for any of their products. In this store, the customer is always wrong. Caveat Emptor!

I love this store but frankly don't have enough experience with it to give a fair review. But based…read moreon many short visits over the last 25 years, it has a great selection including parts for hobbyists and ready to go products for normal people. I just wish I lived closer to it. Totally jealous if it's in your neighborhood.

Went to Target this morning Feb 25 In Novato…read moreI walked over to the electronics dept Saw a employee and asked him about the Electronic picture frame Right away he said we don't have any. Finally another employee came out Who works in the department and he did show me one that was in stock. It would be very helpful if the employees of this store know their products. The first guy just blew me off. Might think about teaching your employees proper Customer Service and not blow the customer off

Zero customer service. Expired products in refrigerator…read morefood section to which another patron exclaimed that was scary after I pointed out the sausage was from 12/23/2025 and today is 1-3/26. There's a rude guy who may be the manager of this department. They used to mark it half off a few days before expiring so people could get a deal and eat in this economy but he doesn't care. Target feel free to message me. Happy to give feedback. I pushed the get help button on the kiosk waited for two times and both it said no one available. Why? He's walking around. Lame.

This is for the geek squad that is in the San Rafael store, not the actual store…read more I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them.

I ordered a tv and opted to have them attach it to the wall. I also opted for a movable backing so…read moreI could angle the TV. The guy who came and did it was not helpful but worse he did not center the TV over a table like I asked and so it looks off but also makes the movable hinge useless as there is nowhere I can angle it as it is too far to the left already. I wasted money on the install ($250) and the movable mount (which cost way more than the basic mount) is now not usable. My advice is never have Best Buy mount your TV on the wall. Have your cousin do it instead. He/she is bound to be better than the guy they sent me.

Yianni was professional he worked with my schedule. Unfortunately something came up with work and…read morewasn't able to complete my job. however Yianni showed up on time and was ready. Definitely my fault but Yianni was excellent in communication.

Yianni was professional, on time, and pleasure to work with. He's an expert at what he does and…read moreaffordable.

Love this store and the service. They always have everything I need and including advice and help…read more Bought laptops, monitors, computer supplies, printers and office furniture, etc.

The best service every single time. Love it here. The folks are always friendly and enthusiastic…read moreabout helping, even when I need a last minute express project done. Thank you!

Bill fixed my Laptop problem in a professional manner. Highly recommend and support a local…read morebusiness!!!

Terrible Customer Service. Bad at estimating time of repairs. My wife specifically requested that…read moreproprietor not spend more than one hour on a repair, proprietor spent over two hours on the repair and charged me the extra when I picked it up for her. He did not ask us before spending the extra time on the repair nor even warn us that the repair had taken extra time when he informed us the repair was complete.

My smoke detectors which are hard wired were chirping over the weekend. After changing all the…read morebatteries, they continued to chirp. Since it was the weekend, I did not think I would be able to find an electrician. After serveral calls, David with DEY Electric was nice enough to come out on a Sunday. Not only did he make the service call, he drove to the hardware store and purchased replacement smoke detectors for me. He did not charge me extra for a Sunday service call.. He was courtesy, knowledgeable, and had all the work done in a timely manner. I would definitely use him again and recommend his company to friends, and neighbors.

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

We purchased a brand new 65" LG TV that turned out to be defective for $1300. It was purchased…read morethrough Amazon. We contacted LG and sent them an image and they said that it had physical damage and wasn't covered under warranty. By close inspection it had no physical damage. They told us to call Rashid Mughal for his technical repairs at Video & Audio Repair. He came to our house and inspected it and saw that it hadn't any physical damage and he contacted LG and their tech agreed. He then took the TV to his shop to repair it as it had internal damages. We contacted him after a week and he said that we needed to contact LG. We did and they told us that the TV had physical damage. Even though it didn't have it when he took it away. So we are now out the TV his fees of $130 and $100 so now we have no TV and we are out over $1500. Don't buy an LG and don't have your TV serviced by Video & Audio Repair.

This is a really great somewhat hidden gem in downtown Novato. It's easy to drive down Grant and…read morenot even though that it's here but their service is fantastic and their prices are good. If you need any help with your computer or cell phone, this would be my recommendation for your first stop. More than once I've brought in a phone, thinking it needed to be repaired and they were able to clean it and take care of my issues.

I went in to change a setting which he did in minutes. Then he attempted to fix an email problem…read morefor me, taking 15 or 20 minutes. He couldn't fix it because the problem was with Comcast. He was knowledgeable and very nice. He didn't charge me because he didn't fix the Comcast issue. I will be back! Highly recommend this business!!

Hi walked into T-Mobile had a few questions on my bill and Q was There to help me!…read moreHe was very informative he had all the answers and was very pleasant! The store was neat and clean very organized.....And it looks like they have all the newest latest phones!

Just a warning. T- Mobile does not care about their customers. They will charge you for items and…read moreservices that you never received. if you sign up with them after reading this review....PLEASE do not say you were not warned. This country needs an honest phone company! Not T- Mobile