Fortunately my experience was awesome. Asher was extremley patient and very knowledgable. Even…read morethough I recieved text a few times saying the delivery was 30 minutes away... I am very pleased with the service, the product and delivery I recieved.

I purchased a washer/dryer set on January 2nd and set it up for delivery on January 10th. I…read morereceived several notifications by text and also confirmed the delivery through automated message. No one showed up and when I spoke to their delivery dispatch, I was told that my items were not on the delivery truck as they were told the items were picked up on January 9th. I then received a call back and was advised they made a mistake and the items were on the truck and I should get a call from the driver, which i did. He was very dismissive and his response to my issue of wasting my morning waiting for the delivery was "so". He then blamed the store and said he is not able to deliver until 4pm. It's now 5pm and no delivery and no communication from either the driver or their dispatch. This is piss poor customer service and I will not be purchasing anything else from this company due to their delivery service that they utilize. Shameful business practices!!!! I will look into filing a claim to have the delivery fee of $130 reimbursed due to this nightmare.

This company is incredible in so many ways from the product they offer to the operation behind it…read more is always clean, organize and friendly people working there giving awesome costumer service plus the value and quality of the product is much better then the competition. one of the best this is the pick up order or drive up either you come in to the store or you wait in ur car for not more then 5 minutes just let them know you on your way and that's it. Did I say the value of the product is a great deal?

I went to buy a few things. One of which was orange juice. I noticed 2 of the bottles were past…read moretheir expiration date. One of the bottle expired in December 2025. After checking out, I found someone who "seemed" to be a supervisor. I mentioned there were some items in that part of the store that were out of date. His response, "We are short handed right now so there is nothing we can do." I didn't see his name but the miniature top not on his head was laughable. I wasn't offended as not much offends me. However, after more than 20 years working in customer service, his response was completely WRONG. That store's staffing issues are not the fault of the customers. I hope someone who is above him reads this, writes him up, and demotes him. His attitude and response were wrong. I said nothing else to him as I could see he didn't care.

Had to get my screen my phone replaced. They were able to get a new one the next day and by that…read moreafternoon had my phone back. Great service and communication. Highly recommend

This place restored my faith in excellence in customer service and commitment to going the extra…read moresteps to get the job done. My 82 year mother in-law suffered a malfunction of her Motorola smart phone that did not allow her to get her contacts, pictures, and emails. We tried to get it back, however failed even with google suggestions on how to address the issue. We jumped into the car and we arrived at their location located off Gallatin Pike across from Publix. Zack and other employees dove into the issue and after a couple of days of trying to gain access. With a collaborated effort they were successful in fixing her Motorola junk phone and transferring all the data to a new I phone. The team worked tirelessly and with great dedication to solve the issue. Great job guys as you saved a lovely ladies cherished memories and contacts! Thank you guys and you have a forever customer moving forward.

Bought a Maytag washer/dryer bundle & got all our questions and concerns answered from William!!read more

Be very weary here. The customer service isn't great. They treat customers like you're bothering…read morethem for asking questions. I've been here several times and felt uncomfortable asking questions before. This time I purchased a small item and I specifically asked about a 30 day exchange or return policy and was told if there was an issue I can exchange or get store credit if there were ANY issues with the product. That was a lie. The charger I purchased got stuck the first time I tried to use it and they won't honor what they said, a 30 day exchange or credit. It's not an expensive product I don't care about the money it's the principle. Now the sales person is switching up what they said they said. I should've noticed the 2.5 stars here before purchasing.

I just switched to T-Mobile from straight talk and Verizon and so far I'm not happy with it. The…read morelady that signed us up was great on the phone but now the young girl trying to help me in this T-Mobile store was terrible customer service. She looked bored, unenthused and didn't want to make it easy... some people don't need to work in customer service..if I owned this store she would beed to go!

I came in today for a new Sim card. Antoine was so very nice and helpful. It's nice to have good…read morecustomer service. I will be back and I hope Antoine is here

They did not speak when we came in. The first question when looking at computers was is it going…read moreto be financed. Did not provide any help with picking out a computer. Never ever shopping their again.

It would take a long time to say everything that occured so I'll just stick to the bigger things…read more 1st they have a policy that if you spend over 100 dollars cash on anything you will not recieve your money for a minimum of 14 days period. Of course you wouldn't know that as they know for a fact if they posted that specific info at their registers then they would quickly become the one business in america that people would refuse to spend cash at. They work on commissions and at their Gallatin location the store manager trains them on being worse than any car salesman you've ever met. It must be that way because once you meet the guy he does the same exact things and acts the same as his employee's. They will say ANYTHING to get you to buy something sometimes not even saying anything as one of their employees added a product at the register when I was in the process of making a very, very large purchase of a new computer over 2000 dollars. He explained it by showing me the product and saying "if you install this you will get 40% off the price of it". What he didn't tell me was that he charged me 100$ for the product and did not tell me so I had thought by his statement IF I installed the product AND bought it (online like you literally do with 90% of this type of item) I would get a huge discount). The manager had no clue as to why after I found out the employee "slipped in" the other product I didn't know that I was buying why I would bring everything back........... Where I grew up once you know for a fact someone lied to your face (really committed fraud) you don't do any business with them at all period because you can't trust them! I literally, literally had to explain that to the store manager 3 times because (here comes the teaching his staff to be lying salesmen part) acted as if he totally did not understand what I meant the three times I had said your employee flat out lied to me just to get me to buy the product. He kept trying to jump past that specific action that led us to the return and he kept asking things instead like "so it didn't perform as you wanted or it didn't this or that" (he was trying to go down that specific road to put everything on the product that I purchased if it was faulty or not and NOT that it was his teaching his employee's to say anything and do anything just to make a profit and allowing them to use the tactics that they do to sell products as they do. Imagine literally telling someone that their employee "sold" you something without your knowledge and that he flat out lied to your face repeatedly about the actual main purchase you were buying and after three times each time he looks you in the face and says "I don't understand was there something wrong with the product"? That is exactly what happened no somewhat or sort of but EXACTLY how it happened. To make it worse the employee in the parking lot got my phone number directly after buying the computer whe he brought it out he wanted to buy MY old computer (which is totally against their company policy and I know that because he told me to my face "I'm not supposed to do this but I been looking for a bigger tower case" and you tell the store manager that including that this employee has my personal number in his phone right now and he can go look just to prove he's a liar only for the manager to blow me off insinuating I was just saying things at that point due to being mad. So calling me a liar. That's why I know the manager is telling them to do these things, he won't even go check a phone for proof of deception. Everything was a deflection then they had to "check" to make sure it still worked (totally get that) but after like 45 minutes in a totally empty store it became the manager trying to make me stand there as long as possible just to get me the maddest. He had literally 1 page to fill out all of which equated out to be less than a half a paragraph which (while at this point he was finally back at the counter) I stood there for an additional 20 minutes waiting on that one page to be completed. Oh you have no idea I could go on for a minute and then if that wasn't enough the district manager refuses to call anyone back (read the other reviews) because again these people have knowledge that their employees do slimy things and they let them and it's all good to them. No accountability, as long as they keep selling they don't care how they do it. All I can say is thankfully I can hold my temper but I guarantee just by the way the manager doesn't know any better when to stop pushing and as crazy as people are today I'm glad that I don't work there because it's only a matter of time when he will pull that with someone who doesn't deal with things like normal people. I've was in the military for over 10 years and have been in active zones. I was so upset I was literally shaking not from anger but just from stress you have no idea. Do yourself a favor even if you have to pay more it's worth it to go somewhere else!

This Best Buy is located in the larger plaza featuring Dick's, Rooms To Go and a few other spots on…read moreDickerson. Like most folks these days, I do most of my shopping online, but there is something about touching a laptop and the keyboard before purchasing. I knew what I was after, so I headed to the discount laptop wall, after a quick test drive, I chose the HP I wanted and headed to the register. Service was ok. They were well staffed, but the associates were all chatting with each other, not too focused on the customers, especially in the computer area. Store is clean and in good condition. So far, happy with my laptop purchase. Solid $199 that does exactly what I need it to do, without issue.

In May 2018 I purchased a lg refrigerator from bestbuy and was told I was still active so I started…read morehaving problems with my lgdoor with i a door five time they came out one time to service it four times to change it each time the came out to exchange the refrigerator they complain about how heavy it is and its to much problem to bring it up because it was the same people who delivered it the first time so they knew what they was getting in too so now overtime they come to delivere the refrigerator they will dent the one on the truck so they will have to come back one of the five time the put down as they exchanged the refrigerator but never did so when we called in the the company on March 30 they said that they exchanged the refrigerator so I read the numbers to them of the refrigerator showing them i have the same refrigerator so the delivery man lied to the company and they lies don't stop i have many case numbers that the operator gave me when looking up the refrigerator they said I was active then they was going to send someone out to replace the refrigerator but that changed then someone came out to do a test on the refrigerator and now they changed again by putting in my Samsung refrigerator as my lg refrigerator the Samsung refrigerator is my tenant refrigerator now they are saying that where my warranty is on but the parts and labor is more they would just replace the refrigerator i need an compressor and a condenser now they are saying that im only covered for the compressor and not the condenser but I was told I was because I we brought a bundle and the reason why I paid for the parts is because all my wife ozempic meds went bad we had 6 boxes and its been two to three weeks without a refrigerator or replacement and when they came out to change the parts I was first told by bestbuy that it was the compressor but when lg came out they said it the compressor and the condenser on my home camera they only came in with there tool bag and when they started talking they was talking in German or Russian so they left after talking to they self for 5 minutes and said they have to order a part the condenser ok so they left but said in one to two days someone will contact me three days went by no phone call so me and my wife contact them and they said through the infestation they couldn't do the repairs we said what infestation we do have any type of bug or mices in our home so I went and took off the panel and took pictures and sent ti to lg a totaled of 12 pictures showing that he lied and the only thing that was on or around the condenser was dust so I brushed it off and took pictures of the dust on the floor and sent it to the and they want me to pay to have some one come to clean what I've just done In 5 seconds There was never any bugs and I want to post the pictures on line if I have a spot to post now 1 from the first time defective refrigerator 2 lied about delivery 3 they dent the new refrigerator 4 they dent the other refrigerator again and blamed it on the warehouse twice 5 they said that they delivered the refrigerator 6 they came out to changed the part the compressor 7 now they said its the condenser and have to order a condenser 8 they lie about saying infestation and it was a little dust on the condenser 9 we even paid to have it replaced 10 its been almost three weeks 11 my wife ozempic meds went bad6 boxes 12 they won't replace ar fix the refrigerator even after we paid for it 13 I can go on but now I'll change to something new about a year and a half ago ive purchase over 12 thousand dollars of electronics for my daughter a complete gaming system and I but the bundle on all electronics at bestbuy and that's where I brought my lg from so I have ove five accounts there and they was supposed to link all together because of the bundle for the electronics I was supposed to be notified to renew my bundle from bestbuy I wasn't notified so again we called to see if they can do something and activate the bundle again they said they will call me and all my gaming toys for my daughter is till in the box in my hallway never been opened and to this very day they still haven't contacted me about my bundle care on the gaming system so onall my electronics ive spent about 20 to 25 thousand dollars on electronics and electrical appliances now im fucked on my refrigerator and my gaming system doesn't have any coverage

Awesome service. I've bought a new fridge and today a new dishwasher…read more Best Buy definitely backs their Open Box items. Great prices better than Home Depot and Lowe's. The manager, Jonathan, listened to my questions and concerns. Advised me for the perfect appliances for my new home.

Worst customer service EVER! Store does not take incoming…read morecalls---for a reason. Have left my name and number 6 times since mid-April trying to get a call back from the computer guys and so far NOTHING! Clearly, their attention is on the customer only until payment is made. After that--you're on your own. The computer I bought is going back into the box and back to the store. If there had been a way to give a lower score than one star, I would have.

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it…read morewill continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store's ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.

Walked in with water damage on my IPhone 12, assessed the damage and took care of the issue on the…read morespot! Super friendly service and affordable. They offer protect and insurance for all electronics!

In short, the Yard Sale Store is a large warehouse store filled with wholesale items including…read morefurniture (outdoor and indoor), clothes, lawn and garden goods, mattresses, pool tables, camping supplies, vanities, candles, rugs and several other miscellaneous items! While it may not be a huge spot, it is filled to the brim with goods of all varieties and is certainly still a store that I can and have easily been entertained at for a while. We popped in looking for some furniture in the form of a dining table set and we ended up leaving with a candle, some outdoor lights and a cooler...none of which we were after or truly in need of. Back to the table...they had a table we loved, but they had it due to some damage on it and unfortunately the scratch was a little too deep to fix so we sadly passed. Most of the items are new in package, but they do sell second life items that feature some variety of damage. Nothing glaring, but enough to be noticeable on most of these items. Overall, The Yard Sale Store was a cool spot to spend some time on a weekend afternoon. While we do not find ourselves in Mt. Juliet too often, when we do...this place with be on the radar!

I LOVE the yard sale store. There are always great discounted deals! Plus it is different every…read moretime you shop. They have it all! Furniture, appliances, clothes, toys, workout equipment, and so much more. If you see something you like just buy it because it the next time you are in there it will most likely be gone. I follow their Instagram page to see all their items at each store location. It's very helpful.