Brett was amazing. Walked me through entire experience. Told me about all of the options. Amazing…read moreemployee!

Service has gone in the crapper. Moving business to a professional reliable service. Sorry family…read morehas over ten phones. For me the merger had me on 3g and lost calls, no or very long downloads, never notified of calls, etc etc They know they have problems, they will admit it. Good luck switching, they won't give you your Acct number used to switch. You have to get upset and then they will accuse you of yelling at them. True story

terrible company. bad customer service & misleads you on bill/plan I strongly discourage anyone…read moreto join TMobile. Customer Service agent callled me & asked to borrow money. Very crazy experience

These guys took so much time with me. They helped me and were patient and kind. Walked me through…read moresome pretty complex set up with a new watch and phone - also helped me qualify for a major discount. Thanks guys!

The short version of this story is; this place is trash…read more I walked in looking to comb through options with interest in both upgrading a phone and phone plan. The associate Andrea that "greeted" me seemed to be disturb by my request for assistance from the very beginning as she leaned across the counter unwilling to even stand up and properly hold a conversation with me. She then proceeded to tell me "just upgrade it on the app" instead of offering to assist with my needs. There was a young lady who was also busy with a client who interjected that they wouldn't mind assisting, which i appreciated but at that point the damage was done.

What has happened to quality customer service? At bare minimum you expect a warm greeting when you…read moreenter a place with the intention to spend hundreds of dollars. Instead my fiancé and I were greeted with sluggish behavior, representatives practically napping on the counter and perhaps our presence was a disturbance. When told we were looking to upgrade to a new phone the best thing Andrea had to offer was do it through the app. No follow up instructions, no walk through, no let me know if I can assist you ... just terrible customer service.

I've visited this T-Mobile location twice now, and both experiences have been great. The first time…read moreI came in, the employee who helped me was extremely friendly, knowledgeable, and made switching services such an easy and stress-free process. I had ordered a phone that I had to pick up from the Green Hills location, but unfortunately no one there offered to help me set up the phone or even explain how to get everything started. Because of that, I came back to this location for help -- and I'm so glad I did. The team here was once again incredibly helpful, patient, and welcoming. Everyone in the store had a great attitude, the store itself was very clean and organized, and the employee assisting me took the time to show me exactly how to fix the issue I was having while transferring my data. The level of customer service at this location is honestly night and day compared to Green Hills. From now on, this is the only T-Mobile location I'll be coming to. Big thanks to everyone in the store for being so kind and helpful!

Love this location!! Excellent service!! Highly recommend this location.. the associate Nirvana was…read morevery nice and helpful!!

This used to be a great location for your T-Mobile needs. However, there was a change of staff and…read morenow, it is one of the worse locations in Nashville. If you like going in and being treated like you are stupid, I am an IT professional so I know what I am doing on the phone. Like to wait for someone to come to service you, I went in on a Sunday at open and waited 15 minutes while the staff gossiped. Like for them to say you have no choice in the matter but to do what they say, I even stated that I will cancel service and their response was go ahead we will not cancel your service. This will be the right place to go to. I went to the T-Mobile corporate owned store in Hermitage and they took care of all of my needs with no issues.

Avoid shopping here. Order your devices on their website to avoid the $20 "service fee" they charge…read morefor coming into the store.

Best place ever! Super helpful staff, a team of leaders. Mike, Kenyan and the team have saved me…read moretime, money, and a lot of stress with sweet and effective service.

TMobile you are one of the world's most leading company and I would love to recommend people to…read moreyou. I just recently stopped using TMobile but I will never hesitate to come back. Thank you tmobile

Wonderful instore experience. Despite coming to to verify ID to transfer account to Verizon as…read moreT-Mobile broke their promise to never raise prices on an existing plan - the rating is based on the experience at this retail store only who had knowledgeable, friendly and efficient service. Thank you

Kevin and Andrea were amazing. I'm thankful for the level of customer service I received from the…read moreoverall team. Their professionalism and courtesy are what make a great team even better. T-Mobile Mgmt/Corporate-- Take care of this team! Andrea, Thank you so much for taking phenomenal care of me. Kevin swooped in ninja style and did his thing too. Stars across the board!