Gabriella was so easy to work with. They were having some technical issues, but she was honest…read moreupfront about it. She was funny and did a great job explaining the process and even sold me on a new case and screen protector. Definitely recommend coming there

If I were on the leadership team at ATT, I would absolutely want to know about my experience this…read moreafternoon at the store located at 3871 Lebanon Pike in Hermitage, TN 37076. I ordered an upgraded phone online for an in-store pickup. Had I known what would transpire, I would've never gone into that store... 1. The confirmation I received informed me that it'd be ready for pickup in 2 hours. I went to the store 3 hours later, but it wasn't ready, which wasn't a huge deal. 2. The next day, I called the store to see if it was ready. They told me it was, so I went back. 3. When I got there, I was told the phone wasn't ready afterall. The representative's name was Daylen. I could tell he couldn't care less because he didn't so much as offer an apology for the store telling me my phone was ready when it wasn't. 4. He told me he could just set me up with one of their phones, which would be fine, except I was already showing a pending charge from when I ordered the phone online. ($58.50) 5. After showing Daylen the pending charge, I asked if I'd have to pay anything. He said, "yes" without any empathy, care or explanation. I asked if he could simply cancel the order for me. He said I'd have to "call them to cancel it." At this point, I was really starting to feel like no one was interested in helping me find a resolution. Nonetheless, I maintained my composure and demeanor, but I did calmly tell him, "At this point, I really don't feel like you're trying to help me." Things spiraled downward from there. 6. His response was that I was "judging him." I started to ask if he could see where I was coming from, but he kept talking over me and wouldn't let me even get a sentence out. He went on to claim that I thought he was being unethical--which I never said, but at that point, I told him that he wasn't showing any empathy. 7. At that point, he told me that I was "too lazy to call them myself to cancel the order," and dismissed me. 8. There was another representative in the store that wasn't helping anyone (since I was the only customer in there). I started to ask him what the first representative's name was, but then he cut in and said, "If you want my name, you can ask ME." By now, he had a threatening tone. I said, "Ok, what's your name?" He told me his name and made the comment that I was too lazy to call customer service to cancel the order, but not too lazy to file a complaint. He added that I was being an "a-hole". Never once did I raise my voice, become threatening, name-call, or anything. I was completely flabbergasted at this point. Never in my life have I been treated that way by a business. All I was trying to do was iron everything out. At the end of the day, I'm a businessman that leads a sales team of 90 people, and I know how to conduct myself. It'd be one thing if I flew off the handle, but I was calm the entire time. If I were Daylen's manager, I would be completely embarrassed, ashamed and appalled about my decision to hire that guy. Even to this moment, I'm pretty speechless about the entire experience. If anyone is reading this, I would encourage you to take your business elsewhere, rather than going to the ATT store at 3871 Lebanon Pike. Not only will you not receive any help, they will insult you with a threatening tone and turn you away. If the store manager is reading this, I would like a phone call. My name is in the system. Disappointedly yours, Jesse Reddington

I came into the store today to go over my account and look at the new I phone for my son. Patrick…read morewent out of his way to answer all our questions, go over our account and make changes to lower our bill. My son and husband left with new phones. Patrick was extremely knowledgeable about the product and answered all of our questions. Thank you Patrick!

They don't help, don't accept return of equipment at the store, when I called to cancel they had…read moretrouble cancelling my account for hours, and I had to call multiple people, basically every step of the way they make it tedious and difficult so you will just get fed up and get charged. This specific store is not great, all 3 times I went in they failed to help me with basic stuff, (signing up for internet, cancelling, returning equipment) but it's mainly just the whole company stinks. If you live in my Juliet you can get cheaper internet with faster connection speed via TDS.

Went at 6pm, an hour before close, to get some help with my phone. There was a 'lunch break' sign…read moreup with the doors locked. Hahahahaa lazy bones perhaps?

This store was awesome! The woman working there was super friendly and helped us with exactly what…read morewe needed, we were looking to do a phone trade-in, and she made the whole process easy.

Best experience in a phone store I've ever had! They were very patient and understanding.read more

We had 3 phones to trade in. Colby and Tucker were extremely patient, kind, and welcoming in…read morehelping us through the tedious process! Thank you so much!

People working there are too busy watching movies on their phones to greet us when we walk in. So…read morewe switched. It was kinda the last straw.

I went to the AT&T store to pay the bill and the employee there was definitely something one thing…read moreis that he said that they needed an ID to get to the account and that the person who is in charge of the account had to be there and that they don't except cash so he said ONLY CARD I go back to pay by card and still i could not pay the bill so at last I wasted my time on this employee that did not let me pay the bill

I hand my phone over to a "'owner" (Antoin) on (10/10/18) Wednesday and came back the next day to…read morefind out the business was sold again to a new owner (Alex) who refused to tell me where my phone was and insisted that the business was closed on Wednesday...he then immediately closed the store and left...30 mins later i ran into the previous owner who is leasing the business to these unprofessional jackasses and he said he would get ahold of the "owner" i hand my phone over...never got ahold of him but gave me his number...so i called the number on (10/12/2018) and Antoin said he would meet me the next day...today (10/13/2018) i called him to make sure if he dropped my phone off...and he's in Brentwood and hung up in my face when i protested meeting him the next day as i'm busy ...i don't understand why he took my phone out of the building but it's definitely theft now...and of course none of these "owners" are going to take responsibility...DO NOT TAKE YOUR PHONE HERE!

Buzz wireless is the best place for all your cell phone, computer repair and accessory needs. I…read morewent there once to buy a charger, but I find myself going back there on the regular basis. If you get a new phone, they will even purchase your old like new one from you at a competitive price. They don't look to make you a customer. Shavon & Kavon aim to make you a friend. Stop by and I guarantee you will find yourself coming back to do business again. Honest, trustworthy and friendly.

Very helpful. Very fast. Well priced. Have used multiple times now. Would go back. Have a lot of…read morephones, cables, and chargers. Have had a new battery put in, the front and back is phones replaced, bought a new phone there, and new screens. I'd recommend

From the owner: Buying Electronics, Phone Unlocking Services, Repair Services, Retail Sales…read more Products: 4k Action Camera, Accessories, Bluetooth Headsets, Cell Phones, Charging Cables, Flip-Phones, Games, Laptops, Phone Cases, Phone Holders, Portable Speakers, Prepaid Wi-Fi, Slot Machines, Tablets, Touchscreen Tablets, Unlocked Cell Phones, Wireless Chargers, iPads, iPhones Services: Cell Phone Repair, Cell Phone Sales, Computer Repairs, International Calling Plans, Phone Plans, Prepaid Plans, We Buy Computers, We Buy Locked Cell Phones, We Buy Used Cell Phones Brands: SIMPLE Mobile, T-Mobile Prepaid Plans, Verizon Prepaid, AT&T Prepaid, BOSS Revolution, H2O Wireless, Ultra Mobile, Lyca Mobile, Samsung, Xfinity, Google Products, Motorola, Apple

The store is always clean. The saleswoman, Shaniqua Falls, was very knowledgeable about the…read moreproducts and was excited to help me with any questions I had.

OMG I had such a wonderful experience from the time that I walked into the store the staff was very…read morewelcoming and helped me with way more than what I came in the store for. This is the second phone I have gotten from them and I would never recommend another Cricket store in the area or even outside the area. Honestly I can't wait for my next visit when my husband upgrades his devices. Oh and came out with a screen protector and case free to me. I mean this staff is so amazing go in a see for yourself!!