Absolutely horrible experience with G&C Auto Body in Napa.
They had our vehicle for OVER A MONTH for collision repairs through Farmers Insurance, only for us to pick it up and have the car overheat within less than 10 minutes because they failed to properly inspect the radiator/cooling system before releasing it.
Elliott from G&C called and told us the vehicle was "ready." We trusted them, picked it up, and shortly after the vehicle overheated and became completely undriveable. We later found out the car had little to no coolant because a plastic radiator hose component was broken and leaking coolant the entire time -- something G&C somehow missed after having the car for more than a month.
We had to contact both Farmers Insurance and G&C immediately and have the vehicle towed BACK to the shop.
After keeping the car for several more days, they admitted the hose issue had been missed. When I asked why they did not perform compression testing or inspect the head gaskets after the severe overheating incident, Elliott acted like I was stupid for even asking.
Then we noticed the check engine light was now on AFTER the overheating happened. When I pointed it out, Elliott admitted they already knew about it. Despite this, they still tried avoiding responsibility.
Manager Chris then came outside and basically told us that either WE take the vehicle ourselves to Nissan for a diagnostic or just take the vehicle back "like that." Imagine being told to drive away with a vehicle that had just severely overheated and now had a check engine light on.
We took the vehicle to Nissan ourselves, and Nissan CONFIRMED the check engine light issue was caused by the overheating incident.
After having our vehicle for over a month, this is the level of quality control and professionalism we received. Releasing a vehicle without properly checking the cooling system after collision repairs is dangerous and unacceptable.
The lack of accountability, communication, and concern for customer safety from G&C was honestly unbelievable. I would never trust this shop again. read more