Their staff is so friendly and always answered any question I had! I really appreciated the fact that they constantly kept me updated and took the time to explain anything that I didn't understand. They were really flexible and allowed someone to drop my car off on my behalf. In regards to the work -- they did SUCH a good job! It truly looked like nothing had happened to my car once I got it back. Also, their interior is so cute and welcoming! I highly recommend them! read more

We recommend Mike's and want to particularly recognize Donald for his top notch service and attention to every detail. We were referred to this shop and could not have been happier with the work and the service. The company is relatively new to Napa but has brought the same care for their customers that this family owned business has developed in their other north day and east bay locations. You will be happy with Mike's Autobody. read more

I had the pleasure of dealing with both the Napa and Fairfield location. What can I say, both places was very professional. I wouldn't recommend going any where else. The Napa front desk person was very friendly. Nino (car appraiser) was super nice. He walked us through in details of what to expect, how long it would take, the whole process. He said it would take about 3 weeks to get my car back because they were short handed but offered to tow my car to Fairfield to get it repaired sooner. I got my car back in 1 1/2 weeks. They even brought our car back to Napa for us to pick up so we didn't have to go to Fairfield. I felt like Nino and the people at Napa took really good care of us from the beginning to the end. The Fairfield location took care of the repairs on our car. When we got our car back, our car looked brand new and it looked like it was never in an accident. That was one of our concerns was that it wasn't going to look the same. The repairs and paint job was flawless. A really nice guy called me to give me updates and what to expect when they were done. Mike's Auto body shop is not the same as other car body shops. I was always kept it the loop so it was really easy to deal with them. I didn't have to do anything because they were in constant communication with me. I received text msg to let me know the progress of my car. The employees all seem to be on the same page which was to REALLY take care of their customer. read more

Mike's Auto Body - Before - Body Shops Near Me - Napa, California

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We decided to take my mom's truck here after someone hit the truck on its side. The other party involved took full responsibility and Mike's was one of the referrals given by our car insurance agent. Their customer service is great, very friendly and welcoming. They were able to give me a ride from and to the body shop as I decided not to get a rental car. They were timely as well, I took the truck in a Wednesday and they had finished the job by Friday. We had a great first impression the moment we walked into the office...it's the nicest auto body shop we've walked into, so that was a plus. read more

We are visiting Napa in a rental car and panicked when we saw what appeared to be deep scratches near the wheel wells of our car. Since our hotel was across the street from Mikes we thought they might be able to help. Not only did Donald help us figure out that it was actually tar- and it wasn't scratched, but he quickly knew the exact product needed and resolved our problem and our anxiety! Thank you so much Donald and Mike's auto body! You guys are truly awesome and so kind! read more

Excellent communication, artists at work and customer service perfect. My car and I are both happy

I had a very good experience here. It's a very nice office, and the staff is helpful. I'd recommend this place.

"You had ONE JOB!"- https://www.youtube.com/watch?v=oVaO2Ag8eLY I went to Mike's Auto Body (because my insurance suggested them) for repairs after my Honda Civic was rear ended. Brad did a great job with the estimate, I was able to explain the various bumps&scratches on my car. They were helpful in getting me a rental car. Of all the collision places in Napa, this one has the cleanest, nicest parking lot (along with the safest one- at Lito, you feel like you'll end up in a collision&definitely be at fault), along with a pleasant waiting area, with a hipster style, magazines, coffee with hazelnut creamer. It's a step above the rest, with superb customer service. They care about their customers&on a Friday morning, they can be quite busy. And... this is where the "You had ONE JOB!" comes in. The repairs would've cost more than my car.. so they weren't able to do the much-needed rear bumper/trunk work. Oscar explained how he would've done an easy fix on my car- it was in running order, considering the mileage. They were helpful in letting me clean out my car after I surrendered it. A total loss. Too bad. They kept the process running smoothly. Mike's Auto Body is a respected local chain, and one can see why. Quality since the 70s. read more

They stand by their work. Very professional and they are fast in scheduling the work. They do the work in a reasonable amount of time. Everything was online I had a question about work done three years ago and they emailed it right to me. I had a problem today and they helped me out I really appreciate their awesome customer service. read more

Had a wonderful experience with Mike's Auto Body! They did a great job taking care of my tail light and bumper; paying attention to the details and getting it back to me super quickly. They also communicated with me throughout the process so overall it was super smooth and I'd gladly choose this shop again! read more

These guys are pure class! A motorcycle scraped my new car and when I brought it in for and estimate, Donald and Nino, said they thought they could remover the marks without bodywork. They proceeded to clean the marks and make it so the claim was unnecessary. I also asked them to guide me on how to fix a scrape my hubby did with our bikes this past weekend. They found matching paint and did a touch up on the scrapes for me at no charge. WOW. I would not go anywhere else for body work. Donald and Nino (I hope I am not butchering your name), Thank you for the excellent service!!! read more

Took my truck in after a hit and run accident. Nino kept me up to date regularly on the progress of the repairs and explained everything. Great customer service and excellent work in a timely manner. Will definitely recommend. read more

Took my car here after being referred by AAA, it was such a great experience. Brad did my estimate and kept me updated. Best part is that they worked on my vehicle so promptly and did a really good job. I really enjoyed the overall experience here. Suzzie and Whitney were great and helped me out a ton. They worked around my issues and schedule without comprising great work. I'm hoping I won't have to go back due to an accident, but if I did I would definitely go to them! Just a side note, they do use Hertz in Napa as a rental place (AAA preferred anyway) and the women at AAA front desk are terrible. If you have AAA I recommend you try Enterprise (which you can also use). I'm súper satisfied with Mikes and seriously recommend them. Brad and Nick were awesome! read more

I took my Mercedes for repair and they did an excellent work. The technician and all the staff are very professionals and attentive . My car was completed on time that they promised Thank you for all your work. read more

I had been hit in an accident in my front passenger bumper and fender. It was such an eye sore, but I came here to get it fixed. My car looks brand new! Donald was my estimator and he was so nice, and kept me up to date on everything that was going on with my car while in their hands. Thank you so much!! read more

Mike's Auto Body - Before I came in to Mikes Auto Body - Body Shops Near Me - Napa, California

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I had a easy and professional experience at Mikes Auto Body. Brad made getting my car repaired seamless and they did a great job. I appreciate good customer service so I would recommend this Auto Body shop to other. I also liked the text updates. Thank You! read more

The staff is incredibly nice, their lobby a nice place to sit while waiting for pick up and my car came back with the body work completed and car detailed which was a nice touch. The issues come with communication. We agreed that I would bring my car one week after estimate given and it would go to Vallejo or Fairfield for repairs. I drop it off, hear nothing for two days and after taking the initiative to call them, learn that they didn't transfer car and nobody had worked on it. Judging by the way I was shuffled around on phone and the confusion, I think they forgot my car was even there. It was a struggle to get return phone calls and the automated texts sent were not helpful as the car was never ready when the texts said it would be. If they could just get the communication down I would have given them more stars! read more

GEICO suggested we take our vehicle here for a collision repair. After reading all of the great reviews we felt it would be a good choice. I feel awful that I cannot give it a great review as our experience there was extremely frustrating and disappointing. But I also feel that every consumer should be aware of the good AND bad experiences and make their own decision from there. Are the employees nice? Yes. Is the communication good? NO. Did we get our car back in a timely fashion? NO. In our case I hope they were just having a bad month and half. That is how long our repair actually took, 6 weeks from start to finish. After many miscommunications to us about final dates of completion ( it was pushed out three times, twice on the actual days we were scheduled to pick it up....you can see why we were frustrated here) a part ordered wrong that had to be reordered, and an additional minor damage that they did themselves to the vehicle while repairing what it was brought in for that caused another few days to be tacked on, we were finally able to pick up the car. I was told they guarantee all the work that was performed. Unfortunately, they killed my confidence in them and I would not be able to stomach taking it back there for anything ever again. read more

What can I say? I've been living in napa valley more than 5 decades and I've dealt with few body shops during that time but I never experienced more relaxed and pleasurable like this before. They texted me throughout their work how they progressing. And the job was done ahead of the time they estimated. Thank you Brad. read more

Overall its a 4.5 unfortunately yelp doesn't let you do .5 stars. BUT I've gotten my bumper fixed twice at Mike's. First time it did take a little over a week since they had to order a new bumper. (Reason they didn't get 5 stars, but i had a rental so it didn't matter.) Second time it took 2 days. They have awesome costumer service and everything is done in a timely matter as well which is great! read more

This place is awesome ! From start to finish excellent customer service and care. Nimo was great and kept in communication the entire process. He went above and beyond to make sure my car was ready quickly and it looks better than ever! Would definitely recommend again and again read more

Mike's is a great spot. Their staff is friendly and proffesional. If you ever need any work done on your vehicle, this is the place to go in Napa. Their prices are reasonable and they do excellent work. read more

Do not waist your time with this body shop they have very poor communication skills and pick and choose who they want to treat with good customer service ever since I walked into this shop not once was i walked through with a explaination about my damages or even gave paperwork regarding my estimate this shop does not work for you they work for the insurance company finding them none original parts to put on your vehicle if you want good customer service do not go to a chain shop like this one I looked elsewhere after my experience here and noticed a huge difference in the way I was treated and how quick and communicatI've other small businesses are that pay attention to detail and make sure you understand the damages on your vehicle . read more

Have used them twice before. They do good work. Very expensive but insurance paid. Now that I need something smaller done they don't seem to have time for me unless I run it through insurance at an inflated price. Thanks read more

After a unfortunate event at a local car wash, my car sideskirt was left in disarray. Took my car to Mike's for a quote and Brad was incredible. Looked at it and said no problemo! Fixed it in about an hour! Even when the damage turned out to be worse!! Such amazing service here can't believe I've never been here before! Thank you so much Brad and everyone at Mikes. DEFINITELY RECOMMEND read more

I went to mikes auto body 2 months ago because my driver door was hit on my C 6 corvette and needed to be replaced new glass new new interior skin and components Upon being told my car was ready for pick up so I went there to get my car and they had to back order door skin I guess because you couldn't get it but I found many on line 300 to 400 with new grills etc. When I opened door it was miss aligned and sitting in threshold and scrapping new paint Kevin said no it's fine and when I saw that they had not even buffed out paint yet like rhino lining all down the whole side of car I refused to take possession of the car looked absolutely horrible the door was half inch out of alignment from top to bottom emblems missing on rocker panel GM and was told the got new mirror 3 times from junk yard WTF .. I go back the next day they missed buffing all the seams on front fender. And tried to convince me it was normal ...ridiculous and said it was done again the mirror didn't even work they left out all the clips on underside of car from when they took bumpers off.. I had to take it back a third time and they tried to charge my insurance an additional 3,000 for having to remove the door to repaint door jam and door and try to align door properly and fix mirror and put new panel for the interior so I get in and the new door panel they just put on comes with speaker grills in stalled and it was damaged I told Kevin look it's supposed to be new and he said they had to use the old one ??? I could tell it was the new one and they damaged it and with head a couple finishing plugs for the door behind Handel I also asked when they were going to replace the speaker grill that they damaged because today he said it was new and then it came with the car on the panel last week he said they use the old one so which is it they have purposely caused me so much anguish just simply trying to get the door fixed I will never recommend the shop !!The door still is not aligned properly And who knows how long their workmanship will last thanks Kevin for your sincere honest help to fix my car which should've been done the first time ...definitely do not go to the shop!!! They are full of lies and Deceit Who knows what I'll end up with in six months Corvette Chris Never again read more

These guys and ladies are awesome! It's rare to find people in the auto industry that actually care and take pride (and more importantly, ownership) in their work. I will stick to the (somewhat) short version of my story, but I originally came to Mikes Auto Body after a collision for repair and an insurance claim. They were helpful and attentive from the moment I called while on the side of the road after the accident all the way to the couple weeks it took to complete the repairs. Repair work looked good, Jake (adjuster at Mikes) was friendly and punctual and I left happy. Cut to a month later when my car started giving me trouble. All of the sudden, I couldn't get the car to start and feared it was a symptom the prior work and accident. I called Mikes to see if they would look it over. Without hesitation, Jake offered to meet me at my house with a technician to have a look and try to jump the car to get it to the shop. To say I was surprised by this level of service would be an understatement. He and Dave, his super knowledgable, experienced and friendly technician, had a look and diagnosed it as a failed battery (which was not very old, hence my fear that it could be something more serious). They advised me to return the faulty battery to the place of purchase for an exchange and then they would install the new battery for me. Free of charge. Seriously?! They not only made my day and got me back on the road before 10 AM the same day of calling, but they also restored my faith in humanity (or at least the auto industry!). Go here and have no fear! They are the real deal. read more

Fast and efficient service even during the holiday season. Thank you Mikes Auto Body for your amazing help

Great customer service from all staff. Quick service, affordable pricing and quality work!

Mike's went the extra mile repairing my 2002 Toyota Tacoma. After driving it as long as I have there was a lot to touch up. Nine was great to work with, attentive and professional. Suzie was cheerful and helpful in the office. When I need auto body work again I'll be back! read more

Best customer service and they fixed my car a couple of days earlier than expected. They did a great and very thorough job of fixing my car.

I was rear ended and dreaded the process of getting my truck fixed, but Mike's Auto Body Napa was very professional, took my concerns seriously, which yielded a positive experience given the circumstances, shout out to Nino who was an excellent representative for the shop. read more

Well I am finding out that they are not very professional! I referred them to certain people that are policy holder for State Farm. They have had the worst experience with this company! Although the lady receptionist is very nice but the other workers are not! When being told we will look at ur car on a certain day and then call you and that never happened over and over! And when calling the manager was even extremely rude to the wife etc really this is how you treat ur customers! Ya I soooo won't be referring anyone else to go here! read more

I have used Mikes Auto Body before and I have no complaints at all!! They make whatever they are repairing look better than new! They keep you up to date and informed. They get the job done in a timely manner. Nothing but good reviews for this company! read more

They are the best to work with! Informative, prompt, swift, and the work speaks for itself. Nino kept me informed the entire process. And they got my car looking like new! read more

Super service. They have fixed body damage for us very effectively and quickly, and they deal directly with our insurance so I don't need to fill out any paperwork. The manager (Brad) does a great job, and the staff is very good as well. read more

The customer service at Mike's Auto Body was outstanding! When I first walked in I was greeted by a wonderful young lady named Whitney. She took care of all my paperwork right away and explained everything to help keep me informed. Nino was my appraiser and took his time to inspect and make me feel assured that my vehicle would be taken care of. All through the process he kept me informed on the status of my car and how the repair work was going. I was very happy with the results of my car and the whole process. Thank you Mike's Auto Body for taking great care of my vehicle. A special shout out to Whitney and Nino for their top of the line customer service. If you have any vehicle needs I highly recommend Mike's Auto Body !! read more

I've used Mike's auto body twice in the past 6 months and worked with Brad Woodland there. He is a true professional. I was advised on a timely basis (phone call, or text....your choice) about the car and when it would be ready. When the car damage was repaired the workmanship was more than excellent....beautifully done and finished. I would not hesitate to recommend Mike's to anyone for auto body work. read more

I am extremely pleased with the professionalism and exceptional work at Mike's Auto Body. Nino and Susan made the entire processs seamless and the work was completed within a week! I highly recommend Mike's Auto Body. read more

I had the worst experience at this auto body shop. Couple months before I use this auto body shop I used Mike's automotive for another vehicle in Fairfield. The experience was amazing. The customer service was awesome the autobody shop guys were excellent the communication with me was top notch. Could not have been happier with the experience. Then I went to Mike's auto body in Napa California with another vehicle that had about 4% damage to the whole vehicle. When the insurance adjuster estimated it it looked and sounded very right from my experience considering I have worked on and built cars for years. We googled all the parts even agreed to aftermarket parts which I absolutely despise but everything was extremely affordable we even added in a couple extra thousand dollars for miscellaneous stuff that we couldn't see. From the very minute the tow truck dropped the car off at the body shop with me there the whole vibe was awful. The lady in the office wanted to have nothing to do with me, she didn't want me to fill out any paperwork, she didn't even want to communicate. It took 20 minutes before they could even get somebody out there to talk to me as if they did not want the vehicle or the work. Finally when they did look at the vehicle we went over it and everything seemed pretty straightforward. Now keep in mind I had the car for almost 2 weeks before I put it in the body shop after the accident. The car ran fine. We drove the car on and off of the tow truck twice once from the accident and once from my house to take it to the body shop. We moved the car from the road into the garage when it was here at my house. But all of a sudden the next day after I dropped it off at the body shop all the sudden my car doesn't run anymore and the motor doesn't work and now there's massive money that they have to spend to get a diagnostic check and a mechanic to check it out and they will pay lots of money to have it towed to the mechanic shop and back. Long story short mike's auto body in Napa with the owner of Mike Rose screwed me and my family out of an amazing car because of their lack of effort and their lack of desire to do the correct work. They say they're in business to repair cars and not total them but it's totally totally if they're willing to or not. Otherwise because of a lack of desire a family could easily be out of a good quality vehicle due to a lack of effort or doing their due diligence on a vehicle correctly. So due to a body shop lack of effort and blowing smoke up your ass it potentially costs a family $10,000 or more in expenses and all due to a couple employees not willing to do the correct thing. Their estimate ended up going through the roof and passed the value of the car when 96% of the car was in absolute mint condition and I mean mint condition inside and out. This car had extremely low miles and was in mint condition almost as if this seemed on purpose. They listed parts that needed to be repaired that weren't even part of the accident and they also listed parts that needed to be repaired and replaced because of their disassembly mishaps. Now my Audi A4 is at the auction thank you to Mike's auto body and Mike Rose. I am extremely disappointed with this auto body shop I would never recommend anybody using this auto body shop and this is coming from a guy that works on cars and understands cars inside and out and enjoys working on cars. There is plenty of autobody shops in Napa to use but this one is not one of them. read more