Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

I have been a customer of Suburban Propane for over 20 years at the same address. I have never been…read morelate on my budget payments. My current budget payment amount is $29.00/month. Yep, just $29. Since the budget plan was reconciled in April 2020, I have regularly paid $40.00 even though I only owed $29 because I didn't want to get to the end of the budget plan and have a balance due. On October 26th I had some service performed on my on-demand propane water heater (which sits downstream of my solar hot water heater). I did NOT receive a bill at the time of service. I received my November bill, statement date 11/20, on 11/24 (the week of Thanksgiving). This bill is the FIRST notification of what I owed for the service in Oct. The bill showed a balance due of $136.95. I sat down at the computer and arranged for the National Bank of Middlebury to make my payment on 12/11 (the day after my paycheck on 12/10). Today I received a call from SP telling me my account is in arrears and threatening to turn me off. Now the very same bill I have in hand, the very FIRST notification of my repair costs, very clearly shows that I still have a CREDIT with SP of $241.87. This is AFTER subtracting the cost of the service. I understand that the budget payment plan and service are essentially separate items. Fine. But how can I be told that I am nearing 60 days in arrears for service on 10/26 when the FIRST bill telling me what I owe arrived on 11/24? I spoke to 3 different people on the phone. I realize that none of those individuals are personally responsible for any of this, and I apologized to them for raising my voice in frustration. The supervisor with whom I spoke affirms that all of my data and the dates in question are all correct. I have, in fact, a CREDIT of $241.87 even before my check for $136.95 arrives on 12/11. 20+ years of doing business, never paying late, always carrying a credit, and they threaten to turn me off even though I have done absolutely everything by the book. I will be changing propane companies.

While Suburban delivery was consistent, their prices were consistently over a dollar/gallon more…read morethan anyone else. Look elsewhere.

I have received a threatening email from Donna at Proctor Gas, after simply inquiring about the…read morecompany and telling her I would return the paperwork once I was ready to use their services. Now I will be charged extra if I ever want to use their services, as I didn't return the paperwork to her in the amount of time she wanted. I would love to speak to her supervisor. Extortion is not the way to go when looking for new customers.

From the owner: We have Roots in Rutland not just Branches. We are a family owned and operated business since 1947…read more Providing the Finest in service,products and ideas for over a half a century. We will keep the flame burning for you! 24 Hour Emergency service/Automatic delivery for residential and commercial accounts. We have high efficiency gas furnaces and water heaters, home generators systems, gas fireplaces and decorative stoves.

No better place in town for fuel and service! The only place I know of that will still pump your…read moregas for you.

I called for a first time delivery and immediately had an appointment for one. Because I'm a new…read morecustomer, I had to have my tank inspected. The driver was courteous and quick, inspected the tank and filled it with heating oil!! Great service!

It's been a couple of years doing business with Glens Falls Heating and Propane. They have been…read moregreat. Their office staff is polite,friendly, accommodating when setting up deliveries. Their prices have been fair. As for their drivers they have been excellent. Especially since our driveway can be challenging in the winter months. I would highly recommend them if your in need for propane in the Adirondack area!

Have recently purchased an off the grid deer camp that had lights, furnace, stove and refrigerator…read moreall run off propane. Amerigas sent up Mike, a Service Tech who talked through the options of simply turning the propane back on as everything was which could have been detrimental to our health and camp or making some changes that truly wouldn't affect our use for camp based on other power decisions we had recently made. We agreed that they would come back another time to make some changes. Yesterday Mike was back and did a great job. He communicated with us through the process to be sure everyone was on the same page and got the job done quicker than expected. Very pleased with Mike and Amerigas!

I never ran out of gas before, and I use it only for my stove. I was pretty surprised to run out…read moreabout 2 weeks ago. I smelled tell-tale the "gas" smell and was worried ( never having had it happen before). When I figured out that I'd run out, I called Amerigas in Rutland. They had someone here promptly who also checked my lines to make sure that there was no leak. He also tested the stove. I don't make the company rich on the little bit of propane I use, but I always get good and friendly service.

I have only been a Suburban customer for a few years but only have good things to say about their…read moreservice. I always receive confirmation before deliveries and have never had any scheduled deliveries missed. I have found the staff to be very helpful each time I have called. I recently had a question regarding new services and Kaitlyn answered all my questions.

The guy filling the tank said that my tank was old and rusted so it was time to replace with no…read morecharge to me but he came back with a broken tank had to replace that one turned out to be two day job witch they didn't expect and had to bring a different technician so they changed me for there screw up it's time for a new gas supplier

One of the more expensive propane companies, and you have to sign a three-year contractread more

Rude. Austin is a hot head who got very upset when asked for transparency on pricing - and…read moreliterally cussed me out - and I was a current customer. Avoid! They are selling a commodity and the differentiating factor could be price or service and they are not competitive in either.