A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.

I help manage my in laws oil and propane account. everyone at G.A. Bove is helpful, kind, in…read moreformative. Needed some emergency work done, Bove fixed it within hours. This is a company that works with their customers. I have read some of the negative reviews and it is easy to see how people are unprepared, under funded, and lacking commons sense And wonder why they have a problem. Would have given Bove 10 stars if it were possible.

After trying 2 local companies, someone referred me to Galway Co-op. I've been with them for over…read more7 years and have referred 11 of my friends and clients who have been nothing but thrilled over the prices and reliability of our propane.

The owner of the co op is the rudest person. It was never communicated to members that the option…read moreto renew with a card is no longer available, when voicing my opinion simply that it was super inconvenient and I was thinking about not renewing because of it, the owner became angry and rude for no reason and let me know I was no longer going to be a member anyway, for having an opinion. After CLEARLY stating it was the opinion of other customers that made them do away with the card option. There are many other propane carriers with cheaper prices than you get with the co-op that I will happily be changing to, as the owner then state enjoy paying Ferrell propanes high prices, he apparently only backs his partnership when you're part of the co-op, which I reported to Ferrell and advised it was due to them, that I was cancelling. The owner let me know others would find my bad review comical. If you want to pay a yearly membership fee, get spammed with emails that you haven't paid when you did, deal with a rude business owner, pay mediocre pricing, and risk having your membership taken away for having an opinion, join the co-op, seems he even takes membership away if people comment on Facebook and hurt his feelings. Owners sensitive, short fuse, and all around terrible at doing business with.

After several winters, I finally found a propane company that provides consistent, conscientious…read moreservice. They are a pleasure to deal with.

This company is an all-around awesome company. I ordered Fuel and it was delivered in less than 24…read morehours. I have never called and got an answering machine during business hours, never had a wait an hour for somebody to respond or call me back. ​ With most companies you would think that they have one truck and one employee and that's why they can never respond to you where was J&R fuel they're so responsive you would think they had 500 trucks and a thousand employees even if in reality they do not. Alex in Fonda

HIGHLY RECOMMEND! just purchased a home in saugerties which…read moreis fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a bill. joyelle is a JOY to work with and set up new accounts with. i'd actually like to work for them considering they have five beautiful puppies in their office. ideal work environment, speaks highly of the company these guys are awesome!

I tried to buy propane from them, they refused to sell to me, because they claimed I have bad…read morecredit. 1. I didnt give them any of my information, so they have pulled my credit without my permission. 2. I offered to pay them in advance via credit card or cash and they still refused. FYI, my credit score is 740. I am glad that I began to look at reviews, and glad didnt do business with them.

These folks advertise that they treat you like family. Believe me they don't. They say all the…read moreright things on the phone but as soon as you sign a contract they turn on you. They came and estimated putting in gas lines and tanks and gave me a price. Then the bill came and it was way over the price they gave me. The excuse was that the person who gave me the price was no longer working for them. I don't care about that. They gave me a price and they should honor it. That wasn't the end of their dirty little deeds. They told me that my 1st fill up was at 1.39 a gallon and that from then on it was 2.59. So I get my bill and its 2.79. They said that I was not on a fixed price and that I was on a 3 year contract and subject to market prices. In effect telling me tough. Well the market price in my area today is 2.55. That's 24 cents over market price. Would you do that to family? I think not. So now I have to contact my lawyer and assess my options. Don't let them trick you into a shady deal. Go elsewhere. Everyone is cheaper for oil or propane.

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

**1/5 -- Extremely Disappointing and Unprofessional Experience**…read more We recently purchased our home, and John Ray & Sons' propane tanks were already on the property. We were actually considering keeping them as our propane provider, so shortly after moving in we called to get everything transferred and set up. We left a message and **didn't receive a response for over a week**. Then a technician showed up at our house saying he was there to perform a service/safety check. We thought, great, they're finally getting everything taken care of and getting us set up as customers. He completed whatever he needed to do outside, waved to us when he was finished and essentially indicated everything was "all set." That evening we went to use our gas stove and discovered **we had no propane at all**. We then realized the tanks had been locked out. We were left without propane for **cooking, hot water, and heat**, with no clear explanation from the technician before he left that he had shut down our propane supply. That's where this experience became completely unacceptable to us. We contacted the company repeatedly and explained how urgent the situation was. We specifically told them that **we have a toddler in the home and were without hot water, cooking gas, and propane heat**. Despite explaining that, there seemed to be very little concern or urgency about getting our household back up and running. We ultimately went **over a week without propane** while trying to get the situation resolved. For a company providing an essential household utility, I expected much better communication and a much greater sense of urgency--especially after explaining that a young child was living in the home. Thankfully, **another local propane company absolutely saved the day for us.** They listened to what had happened, understood the urgency of the situation, and actually came through for our family when we needed them. Not only was their customer service and responsiveness significantly better, but we also ended up with **better pricing and a far better overall experience**. The difference between dealing with the two companies was honestly night and day. The other company made us feel like they actually wanted our business and cared about getting our family taken care of. They were able to get us back up and running after we'd spent more than a week dealing with this situation. Needless to say, **they earned our business going forward.** At that point, we'd had enough and canceled John Ray & Sons altogether. Unfortunately, even getting their tanks removed has turned into another hassle. We have contractors working on our property, their tanks are sitting in a walking/work area, and despite asking if they could please be picked up promptly, we're being told it may be sometime the following week, with no exact date available because the service department controls the schedule. To be fair, the individual representative I've been communicating with recently has been polite and has tried to provide information. He also confirmed that our account shows a **$0 balance**, which I appreciate. My frustration is with the overall experience and how poorly this situation was handled from beginning to end. I completely understand that propane companies have safety procedures and that a safety inspection may be required when a home changes ownership. **Safety is not the issue here. Communication, responsiveness, urgency, and professionalism are.** If you're going to lock out the propane supply to someone's home, clearly explain to the homeowner what you're doing and what needs to happen next. Don't finish a "service check," wave goodbye leaving the homeowner believing everything is all set, and then have them discover that evening that they can't use their stove or get hot water. And when that family calls and explains that **they have a toddler and have been left without essential utilities**, I would expect considerably more urgency in helping them find a solution. The most frustrating part is that we started this whole process as **new homeowners who were considering becoming long-term John Ray & Sons customers**. Their tanks were already here and **we contacted them first because we were prepared to give them our business**. Instead, their handling of the situation pushed us directly to a competitor who provided **better service, better communication, better pricing, and an overall experience that wasn't even comparable**. What should have been a simple transition of propane service after purchasing a home turned into more than a week of unnecessary stress for our family. Based on our experience, **I cannot recommend John Ray & Sons.** In the end, I'm glad we found another company that saved the day and showed us how much easier this process should have been from the beginning.