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    Suburban Propane

    3.1 (8 reviews)
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    Blue Flame Gas Company

    Blue Flame Gas Company

    (2 reviews)

    When my mother (in her eighties!) woke up to a unheated house during one of the awful cold spells…read morethis winter, she called Blue Flame. Steve called her back at 7:30 am and drove through a snowstorm on the Northway to get to her house by 9 a.m. He spent the time making sure she would be warm and he got the system running! He treated her the way we'd like everyone to be treated, and we are impressed and thankful. Thanks Steve and Blue Flame!

    I just converted from oil heat to propane and contracted with Blue Flame for the purchase of…read morepropane gas. The Heating Installer for an Albany based company incorrectly installed a wrong part that caused high levels of CO2 to be emitted. Steve at Blue flame used an analyzer and his years of experience to detect the serious issue and red flagged and shut down the new system. We called the installer, with Steve getting on the phone with them. After the heating company came twice more the problem was fixed. In the mean-time Steve on his own time called my wife and I, concerned for our well-being. Steve also showed up at our house after the problem was deemed corrected by the installer to make sure it was safe and properly setup. Now that to me is well beyond customer service. Steve and every blue flame rep carries a CO2 analyzer with them, even though the unit is costly, because per Blue Flame to properly check a system install without it is cutting corners and creates too high a risk for the customer. Thanks to Steve and Blue Flame for their diligence and caring! Rich

    Long Energy

    Long Energy

    (2 reviews)

    I set up a 10:00 -11:00 am appointment to have an estimate for generator, gas water heater,…read morefireplace and water tank installed. My time does not matter since time is not valuable and waiting for an appointment seems to be the model that lazy companies use to avoiding good customer service. I got up early and prepared for the estimate. 11:30 am rolled around and no one came so I called the company. It was a cluster. So, I cancelled the current appoint and the next appointment the following day. Wow! can you imagine needing gas in the heart of winter and freezing to death while waiting for the truck to come? The only thing you could do to survive is start burning the furniture, hook up the barbeque pit or not use Long Energy in the first place. I will go with the last option. It is a long shot, but I think I am right.

    Do not use Long energy for fuel purchase or furnace service. we have used this company for our…read morefurnace maintenance and propane supply, but recently purchased our propane from another vendor. Tonight our furnace stopped working and we called Long Energy for emergency service, after looking up our address the extremely rude woman handling our service call stated that since we purchased fuel with another company they "wouldn't touch our furnace for any reason", leaving us in the cold and searching for another service. After serving 22 years in the Marines, I would say that I am disgusted by this company and their lack of ethics and pride in serving their community. If they were to go out of business tomorrow it wouldn't be soon enough.

    Suburban Propane - propane - Updated May 2026

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