Gosh, I REALLY wanted to like this place, but they ended up doing a literal hatchet job on my bike.
Covid hit, my wife and I found ourselves out of The City and we brought our bikes up with us so we could get some exercise during the pandemic. I took my road bike in because I was having some trouble with the front derailleur. Since the bike was already going to the shop, I figured I'd have the team do some minor work on it so the bike would match the diagram of a pro fit I'd had a year back at another shop. I'd need to replace the fork as well as the cables/housings. The bars needed new wrapping and a new riser stem with spacers would need to be applied to match the fit specs. Seems easy enough, right? except for the stem, I provided all the parts needed for the job to be complete (bar tape, spacers, cables/housings, new fork). Since I live in an urban environment and have had bikes/bike parts stolen in the past, I've got some funky hex bolts on contact points that require a special key to tighten/loosen. I also provided the team with all of the necessary tools to deal with the nuances of protection that I'd implemented on the bike.
Two weeks later I reached out to see if the bike had been finished and Doon told me that it was on the stand and would be finished later that afternoon. I made my way on over there, jumped on the bike to give a short test ride and sure enough, the front derailleur wasn't traveling from the small chainring to the large one. When I brought the bike in and Doon was filling out the work ticket, I saw him write "FD" at the top of the list.
I handed the bike back to the tech and also asked him to shorten the length of the bolt on the seat post as well as the bolts on the front/rear skewers. Since this is a city bike and I'm crazy about keeping things secure, this is a job I've had done multiple times. It is simple and, with the correct tool like a dremmel, it takes seconds to complete. My heart sank when I heard the hacksaw in the workroom. Half an hour later the bike is out of the shop, the bolts are shortened and I'm still with a non-traveling "FD" Doon takes the bike in the shop and five minutes later it is out, I'm on it and the FD is working properly. When I bring the bike back to pay for the gig, I ask "Hey, what'd you end up doing to the front derailleur to get it to work properly?" to which I was told, "Oh, I just took a pair of pliers to it and bent it back." Wow. What care and attention.
OK, time to pay. Apparently it took 2 technicians 5 hours each to do the job. 10 total hours?!? That's crazy. A job like this should take 5 hours MAX for ONE person to accomplish. Even then, I think it is fair to ask that the one person fix everything on the ticket with a bit of respect to the bike. The only part I didn't provide was the stem so I figured, sure probably another $40 max to the labor. A grand total of $326.50 later I'd paid up and sulked away.
Insult to injury, when the "technicians" were literally hacksawing the bolts they cut into one of the cable housings on the top tube so my left thigh rubs against it and they scratched the titanium seat post clamp. What a total mess. Never again. I'm giving them 1 star because they're open 7 days a week and they were communicative throughout the process. Otherwise, I wouldn't trust Doon and his team with so much as a kiddie tricycle. read more