I find the employees so personable and respectful of their customers here. Elizabeth is great. She…read morespent the time to listen and ensure I got exactly the right boot, giving this 30 plus year skier tips and tricks I never knew. I could not be happier with my purchase. Aspen East will now be my go to ski shop.

Such friendly and knowledgeable staff, put my mind at ease as a first time skier. I appreciated how…read moreeasy they make it to pick up, rent, then drop off your equipment. I also appreciated them helping me decide which base layers I needed. I will definitely be going back for future ski trips!

These guys are Awesome!! We showed up 90 minutes prior to closing in desperate need for help with a…read morebrake problem on a TT bike, which needed to be fixed prior to stage 3 of the KSR the next morning. The mechanic (didn't get his name) was able to fix the campagnolo issue in time and saved the day! Highly recommend!!

Not good! I called Alpine Bike Works on Friday June 12th. I was told they had one Santa Cruz…read moreMegatower CS X-large bike in stock; however, it was still in the box. I stated that I would be stopping by on the morning of Sunday the 14th to check it out and purchase it. I was told the bike would be ready and waiting for me. I arrived at the shop on Sunday 11am only to discover the bike had not been pulled, unboxed and assembled yet--a process that takes between an hour to an hour and a half. I had just driven 96mi/2 hours to get there only to learn they failed to follow through with having the bike ready & waiting. As I left the shop, the Owner stopped me outside stating that he wanted to "help me". I asked him what exactly he meant by that, to which he responded "I'll have the bike built for you right now." Now, I'm thinking to myself this guy didn't have time to get it right prior to my arrival; yet, suddenly has found the time--My Time--to get it right after my arrival? Really? That's how it's done? I told the Owner I don't do business like this. No reputable business does. Since when did it become acceptable to presume upon a potential customers time? My plans for the day did not include waiting 1 1/2 hours for a bike build. This guy didn't even offer to buy me a cup of coffee while I waited. Furthermore, what prevented them from calling me ahead of time to inform me the bike wouldn't be ready & waiting? They had a day and a half! Also, I couldn't help but wonder as I drove home, if the Owner lost sight of the fact that as a paying customer, I was there to Help him and not the other way around. He needed to sell the bike; I don't need to buy. Lastly, if they can't be counted upon to assemble a bike when they said they would, or at least make a simple heads-up courtesy phone call, then what is there to make me think they can follow through with anything else? I can only imagine the headaches were there to be a warranty issue or a simple return. Not Good! Scott M. Colchester, Vt.

Snapped a binding at Killington. Darkside had solid options and prices to choose from. The staff…read morewas knowledgeable and swapped in the new bindings for free. Great vibe. Highly recommend.

Our daughter needed a top quality board for competition. John was beyond outstanding! Listened to…read moreher needs and nailed it, she found exactly what she wanted. Picked out bindings and mounted them. We went to have lunch so he could wax and do the bindings. Came back and everything was all set. We traveled a couple hours to the store and won't hesitate to do it again! The total was less than what I expected. Great customer service and extremely good value!

I was looking for someone to restore the tune to my Black Crowes and no one was really getting them…read moreback to their original perfection, until I came here. There's some serious craft to ski tuning and these guys get it. Best ever!!

While visiting from New York on a particularly cold week in January, I decided to stop in and get a…read morepair of mittens. Kelly was incredibly helpful and kind to me answering many of my questions and giving me excellent advice. They had a great selection and were able to keep my hands warm in the -10° temperatures. I also picked up some thermals as well because they were so kind. Family own business definitely recommend giving them your support.

One of Killington's finest outdoor shops. In Rutland instead of Killington so no price bloat for…read morebeing on the mountain. Ice skates, boards (snow and street), ski's, and everything else. Very knowledgeable sales staff volunteering to search other stores and bring out of season items from the storage area. Sales staff new my size by looking at me and all of the details of the ski jackets I looked at.

I had a truly excellent experience here on 12/14/24! Great old-school rental and tuning shop that…read moreRENTS SKI JACKETS!! (Marty saved me so much time and $$; I got everything I needed in one place, on my way to the mountain :) I initially came in just to have my binding settings adjusted, but after talking with me extensively about my skiing habits, reviewing all the binding guidelines, and discussing my strong desire to not incur knee injuries (lol), we decided to leave the settings as they were. Marty had thoroughly checked the binding release action on both points of both skis, and I had the benefit of his expertise, so I expected to pay at least something for that, but he declined any payment. So, I took the opportunity to have him give my skis a much-needed sharpening and wax, which he did, by hand, in about 20-30 minutes. We had a very nice chat while he worked; he's got all the local insider info about Killington and the area! He asked where I was off to next, and I explained that I was going to goodwill to try to find a cheap ski jacket, having forgotten mine as it was hung in a closet rather than bagged with the rest of my gear, and I was happy to discover that he also rents ski jackets- a too-well-kept secret! Don't expect anything fancy, but if you want something to keep you warm, for only $10/day, come here!! Later on, as I worked my way down some classic early-season black diamond trails, with generally great conditions but also the usual skiied-off areas, and my friends talked about how icy the trails were, I realized that the edge sharpening had made a huge difference for me! Cannot recommend this place enough for its value, service, and awesome vintage vibe!!

Marty went above and beyond in equipping our family with gear for a day of skiing at Pico. Not…read moreonly did he hook us up with skis at a great price, he offered tips and tricks to maximize our fun and comfort on the slopes. Marty has a quick wit and is great with children. His location is super convenient- particularly if you are skiing at Pico, just a mile or so down the road. By my calculations, his prices are about half when compared to the resort's onsite ski rentals. Thanks Marty for the great service and see you next time!

This is the best place to get geared up at Killington. The manager, Clark, will get you on the…read moreright board and have you dialed in. This guy knows so much about the gear and loves to educate his customers. I got set up on a sweet Never Summer Proto. It was a fun board to ride. Got some new socks too. They have a good selection of clothes.

Best Place in Killington to Gear Up for the Mountain. We…read moretravel for 5 hours just to have this business gear us for skiing and snowboarding. Their staff is extremely informative, attentive and accommodating. Nick in snowboarding is a master of his trade. He will make sure you are completely fitted properly with the right gear. The "Boot Whisperers" for skiing made sure we had the perfect fit for your type of foot. I repeatedly visited Steve through the weekend to tweak my boot fit with pressure heat molding and he was more than accommodating. If you are going to put down good money to ski and snowboard and be sure it is the right gear, whether its rental or purchase, this place is the best! They continually back up their products and business with excellence.

10/10 absolutely recommend! The employees are super nice, the snowmobiles are astoundingly fast and…read morecool! The only issue I may say is to check the weather. We went on the coldest day of the year in 2025, and it was horrendous. I couldn't feel my hands, toes or face. Bundle up, wear layers, bring hand and toe warmers, boots, triple socks. LAYERS ARE YOUR FRIEND! LOL. The cold is nature, the business was top quality. Klaus was really helpful and funny. This is an activity for all ages, friends, family, kids, bf and gf. Just a tip, the snowmobiles are pretty heavy and hard to drive (in my opinion).

This was amazing! They were so kind and had such a great tour. Very comfortable, great pace and…read moreVERY accommodating!!! They were so nice and answered any questions we had and other members. Have you a place to step out and take pictures! Highly recommend and next year going diff the two hour tour